Dear Guests, We would like to thank you for choosing PCB Rentals /Bens Beach Homes for your

vacation needs. We look forward to having you as our guests and we know your family will have a very special time. To make your stay with us more comfortable and to be respectful to others we have a few rules which must be followed. I understand many of these are obvious, but better safe than sorry. All homes require a 30% down payment that is nonrefundable. The balance is due 45 days before check-in unless you get approval by management. Failure to pay balances due can result in management trying to place other guests in your spot. You can lose ALL money collected up to that point. Check-in is at 4pm. Check-out is at 10am sharp. There is a $100/hour charge for late check-outs. We do our very best to provide check-ins by 4pm, but in some situations we may be running a little late. We always do our best to have the property ready by 4pm. Beach Home deposits are $800 and can take up to 30 days for you to see the credit back on your card. Some repairs/replacement of certain items or damages may take some time to determine the actual cost. We will make our best effort to determine these costs in a timely manner. The contract between guest and Management Company makes guest responsible for invoiced dollar amount and bounds Management Company to deliver said property to guest. Guest may not dispute any of the invoiced rental fees including lodging rate, cleaning fees, or any other fees invoiced and including all taxes showing on invoice. Guest does have the right to dispute any amounts due resulting from damages or extra charges incurred, however it is the guests responsibility to pay for all damages and extra charges that result from not following these rules.

There may be unforeseen circumstances that make the beach home contracted for unavailable. If this unlikely event occurs management will make every effort to move guest to another property. Guest agrees Not to hold Management

Company liable for such events. There are events that can just not be predicted (EX. Flood, Fire, Etc.). Unless we discuss it upfront and you have permission by PCB Rentals / Bens Beach Homes all parties must have an adult 25 years or older that will stay at the home the entire reservation. Any parties that do not have an adult at least 25 years of age will be asked to leave without any refund, unless prior approval! Renters agree to abide by the maximum #s of guests in the home they have reserved, unless guest has managements approval. No more than 20 people in/on the property at any time unless prior approval.

Guests understand that if any LOCKED Owners closet has been opened in any way they will be charged a minimum of $300 (These are Owners closets and are Private).

If you have received prior permission for your pet(s) to stay at the beach house you must pick up after your pet. You must dispose of your pets waste properly (do not put the waste in an inside trash can). Make sure that all waste is properly bagged in a plastic bag and sealed. We will charge a minimum of $100 if anyone on our staff has to clean up after your pet we are very serious about this! At all times please keep pets off of all furniture. Guests agree to never hold PCB Rentals / Bens Beach Homes or owners responsible for damages/liabilities that could occur to pet(s) while at the beach house or that could occur to other individuals as a result of having pet(s) on said premises.

No firearms!

If using an international credit card and we have to refund you, we not reimburse you for any differences that are from exchange rates from other countries. The contract between guest and Management Company is for invoiced dollar amount and bounds Management Company to deliver said property to guest. Guest may not dispute any of the invoiced rental fees including lodging rate, cleaning fees, or any other fees invoiced and including all taxes showing on

invoice. Guest does have the right to dispute any amounts due resulting from damages or extra charges incurred, however it is the guests responsibility to pay for all damages and extra charges that result from not following these rules. Guest also allows us to charge any damages on the credit card that we have on file. It is the guests job to call us upon check-in and let us know if there is anything that needs attention. We want your stay to be great, but we also will admit sometimes there may be something that needs further attention. Please let us know within 24 hours of check-in so that we may fix the issue. Please do not fix the issue yourself and then complain to us that you had to do it we will respond as fast as reasonably possible to remedy the problem. If it is determined that there has been any damage to the property that is the responsibility of the guests or caused by the guests - repairs may be made at any time during the renters stay. Renters may be asked to leave upon discovery of damages with NO refund. This is solely the decision of Management.

In the event there are issues guest and owner/management do not agree on then guest will agree to handle dispute through the process of arbitration and also agrees to not post negative reviews against property owner/management.

Maintenance and repair staff are allowed access to the property to maintain, repair or just observe the property. Almost always this will be between the hours of 9:00am and 7:00pm. (Staff will only observe the property for younger groups without adults 25 and up). If it is determined that the guest(s) are not maintaining the level of cleanliness necessary, management can order a cleaning at the guests expense.

Renters also agree and understand that they will be responsible for all costs rising from damages to the property that is the responsibility of the guests or caused by the guests, that may interrupt the next guests stay and therefore result in loss of rental income to PCBrentals.net/Bensbeachhomes.com/or owner.

Smoking is Not permitted inside the home. Smoking outside is allowed, but please clean-up all cigarettes and ashes the beach is not a huge ashtray!

There will be a minimum charge of $300 if it is determined that you are smoking in the home. If housekeeping has to clean up any tobacco related items or it is known you have smoked inside there will be charges. We are not playing!

If your home has a pool/hot tub, Do Not use inside towels for hot tub or beach. Chlorine and salt water will ruin the towels.

Please be sure to put the top back on the hot tub immediately after each use to insure the desired temperature. Do not allow anyone, big or small, to put weight on the hot tub cover.

Please Do Not leave doors open while using Air Conditioning. This will cause the AC units to freeze up and ruin your stay. If damage results from AC unit freezing, guest could be liable for this cost.

ALL garbage must be BAGGED and placed IN the can(s) outside! All homes have provided trash cans outside for your convenience. After the can(s) are full YOU will be responsible for dealing with excess garbage. We are very serious about this. Our house keepers cannot deal with a mountain of extra garbage. There will be a charge for any loose or excess garbage. This charge can be very high. REMEMBER PCB provides blue cans on the beach for your convenience USE them if you need them.

Absolutely zero fires on the property. No firearms! If using an international credit card and we have to refund you, we not reimburse you for any differences that are from exchange rates from other countries. Please keep all inside furniture inside and all outside furniture outside.

Be respectful of neighbors in the area and watch noise levels in the early morning or late night. Panama City Beach has a noise ordinance that must be observed!

Upon leaving please set AC on 77 in summer, and HEAT on 60 in winter.

If you have had to obtain a key from the on premises lock box please remember to put the key back. There will be a $35 fee for any lost keys. ALL Remotes for ALL electronic equipment Must be placed back near the device it controls. It is not cleaners responsibility to search for these items.

For Homes that have Pools/Hot Tubs

Pool/Hot Tub Rules Very Important! We really want everyone to have a great time and we expect normal cleanup after each family, but we have had some problems with guests not following some of the pool/hot tub rules. There are a few very important rules that must be followed: Guests must shower off before entering pool/tub if sandy or wearing sunscreens. Children Must be watched at all times. Feet should be rinsed or wiped thoroughly before entering the pool/hot tub. Children Must wear Swim Diapers No Nude or Regular Diapers Period! Please secure cover after each use to preserve constant temperature. Absolutely NO Pets in the pool/hot tub. Absolutely No Food or chewing gum consumed while in the pool/hot tub. No climbing or sitting on hot tub cover it will break! Cost $475.00

No Diving of any kind in pool/hot tub. YOU WILL BE KICKED OUT. We are not Playing around!
AND PLEASE - No Glass in or near the pool/tub. Please buy Cans - Much Safer!

Please understand it costs us a minimum of $150 for a complete water change (Much more for a Pool Minimum of $500!). If the hot tub/pool is dirty BEYOND a regular cleaning this cost will be your responsibility.

We do our very best to deliver you with a clean, usable, mechanically sound pool/hot tub, but some situations are out of our control. If we are unable to provide you with use of the pool/hot tub guest agrees we will refund up to $100 for a non-working hot tub and $150 for a non-working pool. Also If the hot tub/pool is not clean when you check in, it is your responsibility to inform us AT THE BEGINNING of your stay NOT AT THE END! No Exceptions! If the premises appears dirty or damaged upon check-in, Guests shall inform PCBrentals / BensBeachHomes immediately! *Renters agree to pay for any and all damages/repairs that occur during their stay that they are responsible for or they have caused. **Renters understand that additional costs may be incurred for damages they are responsible for that may effect in any way the next parties stay at the Beach House! As with the Pool/Hot Tub, If there is anything you notice that is damaged you need to let us know at the beginning of your stay, not at the end! It is your responsibility to follow ALL check-out procedures (see next page)! Please initial ALL pages of rules and sign the Last page below that you have read and understand the rules. It is always a good idea to have each responsible person in your party initial and sign this document! Print Name:______________________ X____________________________ Print Name:______________________ X____________________________ Print Name:______________________ X____________________________ Print Name:______________________ X____________________________ Print Name:______________________ X____________________________ Date: ________________ Please scan and email to: bengoldencr2@gmail.com

Please Attach Drivers License in Box

Check-out Procedures for ALL Properties

Bag ALL trash inside and outside of property. Must be bagged! Remember once you fill the outside trash cans it is your responsibility to deal with the extra garbage. All garbage MUST be bagged! All dishes, cups, glasses of any kind must be gathered in kitchen. Please start a load of dishes before you leave. It is appreciated if you wash all dishes. If kitchen is very messy, please take a moment to clean excessive mess. Please set AC to 77* in warm months and 60* in cold months. Place remotes for TVs and other electronics on or near the TV/device they control. Lost remotes can be very expensive! Remove ALL food, beverages, and miscellaneous items from refrigerator. Please throw them out or take with you. You can leave unopened Beer and Wine (thanks!). Please lock doors behind you and place lockbox key back in lockbox if your home has a lockbox. Failure to comply with the procedures listed above can result in very costly charges for your group. Please do your part to help us provide a great stay for the next guest! We appreciate you choosing to stay with us, and we hope to have you back!

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