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IN THE SPOTLIGHT 15
TOPDESK PRESENTS
In this article, Sietse Eling (technical product consultant), Harmen den Boer (functional designer) and William Notenboom (technical product consultant) share their TOPdesk expertise: learn more about updating safely, using the Dashboard for your reports and KPIs and the new Kerberos authentication system.
TOPdesk 4.2 to 4.4, you will have to update to the intermediate versions last service pack which in this case would be 4.3 SP2. You can then update to the intended version. If you still have questions about performing updates, please contact TOPdesk Support.
you have a recent set of logfiles and even a backup of your database. This will enable us to help you as quickly as possible.
16 IN THE SPOTLIGHT
We developed the TOPdesk 5 Dashboards with managers in mind. This page displays a variety of reports and KPIs for any module you wish, letting you gauge the status of your services at a glance. You can determine what the dashboards display: to-do overviews, reports, KPIs or selections.
View, create and group reports and KPIs at one location.
Completely customizable
The Dashboard is ideal for managers: you can adjust it to ensure that it only displays the reports that you need. Being able to view reports side by side will grant extra insight into your processes. For instance, you can compare reports on calls for this month and last month, or view KPIs next to a report, gaining insight into how the current state of affairs relates to past results.
The Dashboard grants extra insight by letting you view reports on different topics next to each other, such as the IT and HR call overviews in the screenshot above.
The Dashboard lets you combine several modules. This makes it easier than ever to spot the correlations between calls and changes, for instance.
IN THE SPOTLIGHT 17
Microsofts Windows is just one of the many operating systems that have Kerberos as preferred secure login method. Hosting providers also recognize Kerberos as a safe system, making it possible for organizations that outsource their IT to log in to TOPdesk automatically.
Your SSD users can use links in emails to click straight through to incidents in TOPdesk; they will no longer need to log in first.