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Tabulasi Silang Uji Chi-Square (Umur-Kepuasan)

Umur * Puas_PF Crosstabulation


Count
Puas_PF
1
Umur

Total

18 40 48 13

119

11 19 18

53

11

22

Total 31 66 81 21

199

Chi-Square Tests

Pearson Chi-Square

Value

df

Asymp. Sig. (2-sided)

6.679a

.671

a. 6 cells (37.5%) have expected count less than 5. The minimum

Tabulasi Silang Uji Chi-Square (Jenis Kelamin-Kepuasan)


Jenis_Kelamin * Puas_PF Crosstabulation
Count
Puas_PF
1
Jenis_Kelamin

Total

21 43 53 12

10 23 28

70

Total

31 66 81 21

199

129

Chi-Square Tests
Value
Pearson Chi-Square

Asymp. Sig. (2-

df

.675a

.879

a. 0 cells (.0%) have expected count less than 5. The minimum expected

L1

Tabulasi Silang Uji Chi-Square


(Pendidikan Terakhir -Kepuasan)
Pendidikan * Puas_PF Crosstabulation
Count
Puas_PF
1
Pendidikan

1
2
Total

Total

28 62 72 20
3

182

17

31 66 81 21

199

Chi-Square Tests
Value

df

Asymp. Sig. (2-sided)

1.640a

Pearson Chi-Square

.650

a. 2 cells (25.0%) have expected count less than 5. The minimum expected count is

Tabulasi Silang Uji Chi-Square


(Program_Magister -Kepuasan)
Prog_Magister * Puas_PF Crosstabulation
Count
Puas_PF
1
Prog_Magister

Total

21 37 47 13

118

9 25 23

63

18

31 66 81 21

199

Total

4 11

Chi-Square Tests
Value
Pearson Chi-Square

df

5.403a

Asymp. Sig. (2-sided)


6

.493

a. 2 cells (16.7%) have expected count less than 5. The minimum expected

L2

Tabulasi Silang Uji Chi-Square (Term -Kepuasan)


Term * Puas_PF Crosstabulation
Puas_PF
1
Term 1

Count

2
6

% within Term

4
19

18.2% 18.2% 57.6%

% within Puas_PF 19.4%


2

Count

9.1% 23.5%

25

Total
2

33

6.1% 100.0%
9.5% 16.6%

21

52

% within Term

5.8% 48.1% 40.4%

% within Puas_PF

9.7% 37.9% 25.9% 14.3% 26.1%

Count

% within Term

5.8% 100.0%

12

27

14.8% 25.9% 44.4% 14.8% 100.0%

% within Puas_PF 12.9% 10.6% 14.8% 19.0% 13.6%


4

Count

18

% within Term

27

26

12

83

21.7% 32.5% 31.3% 14.5% 100.0%

% within Puas_PF 58.1% 40.9% 32.1% 57.1% 41.7%


5

Count

% within Term

.0% 25.0% 75.0%

.0% 100.0%

% within Puas_PF

.0%

1.5%

3.7%

.0%

2.0%

31

66

81

21

199

Total Count
% within Term

15.6% 33.2% 40.7% 10.6% 100.0%

% within Puas_PF 100.0% 100.0% 100.0% 100.0% 100.0%

Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square

21.410a

df

sided)
12

a. 7 cells (35.0%) have expected count less than 5. The


minimum expected count is .42.

L3

.045

Tabulasi Silang Uji Chi-Square (Pilihan Studi -Kepuasan)


Pilihan_Studi * Puas_PF Crosstabulation
Count
Puas_PF
1 2
Pilihan_Studi 1

Total

7 15 17

45

6 16

33

4 11

24

5 15 23

48

9 16 22

49

Total 31 66 81 21

199
Chi-Square Tests

Value
Pearson Chi-Square

df

13.607a

Asymp. Sig. (2-sided)


12

.326

a. 4 cells (20.0%) have expected count less than 5. The minimum expected count is 2.53.

L4

Tabulasi Silang Uji Chi-Square


(Relasi pekerjaan dengan IT -Kepuasan)
Rel_Kerja_IT * Puas_PF Crosstabulation
Puas_PF
1
Rel_Kerja_IT 1

Count

2
11

3
21

4
36

% within Rel_Kerja_IT 15.5% 29.6% 50.7%


% within Puas_PF
2

Total
3

71

4.2% 100.0%

35.5% 31.8% 44.4% 14.3% 35.7%

Count

20

45

45

18

128

% within Rel_Kerja_IT 15.6% 35.2% 35.2% 14.1% 100.0%


% within Puas_PF

64.5% 68.2% 55.6% 85.7% 64.3%

Total Count

31

66

81

21

199

% within Rel_Kerja_IT 15.6% 33.2% 40.7% 10.6% 100.0%


% within Puas_PF

100.0% 100.0% 100.0% 100.0% 100.0%

Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square

7.329a

df

sided)
3

.062

a. 0 cells (.0%) have expected count less than 5. The minimum


expected count is 7.49.

L5

Tabulasi Silang Uji Chi-Square


(Relasi pekerjaan dengan situs web -Kepuasan)
Rel_Kerja_Situs_Web * Puas_PF Crosstabulation
Puas_PF
1
Rel_Kerja_Situs_Web 1

Count

% within
Rel_Kerja_Situs_Web
% within Puas_PF
2

2
10

Rel_Kerja_Situs_Web
% within Puas_PF

Total
3

48

6.2% 100.0%

56

55

18

151

14.6% 37.1% 36.4% 11.9% 100.0%


71.0% 84.8% 67.9% 85.7% 75.9%

Total Count

31

% within
Rel_Kerja_Situs_Web
% within Puas_PF

66

81

21

199

15.6% 33.2% 40.7% 10.6% 100.0%


100.0% 100.0% 100.0% 100.0% 100.0%

Chi-Square Tests
Asymp. Sig. (2-

7.236a

26

18.8% 20.8% 54.2%

22

% within

Pearson Chi-Square

29.0% 15.2% 32.1% 14.3% 24.1%

Count

Value

df

sided)
3

.065

a. 0 cells (.0%) have expected count less than 5. The minimum


expected count is 5.07.

L6

Tabulasi Silang Uji Chi-Square


(Pernah ikut pendidikan mengenai situs web -Kepuasan)
Ikut_Pend_Situs_Web * Puas_PF Crosstabulation
Count
Puas_PF
1
Ikut_Pend_Situs_Web

3 4 Total

13 31 34

83

18 35 47 16 116

Total

31 66 81 21 199

Chi-Square Tests
Asymp. Sig.
Value

df

3.522a

Pearson Chi-Square

(2-sided)
3

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 8.76.

Tabulasi Silang Uji Chi-Square


(Pernah membangun suatu situs web -Kepuasan)
Pernah_Bgn_Situs_Web * Puas_PF Crosstabulation
Count
Puas_PF
1
Pernah_Bgn_Situs_Web

2 3

4 Total

14 28 31

77

17 38 50

17 122

Total

31 66 81

21 199

Chi-Square Tests
Asymp. Sig.
Value
Pearson Chi-Square

df

4.357a

(2-sided)
3

a. 0 cells (.0%) have expected count less than 5. The minimum


expected count is 8.13.

L7

.225

.318

Tabulasi Silang Uji Chi-Square


(Sering surfing pada internet -Kepuasan)
Sering_Surf_Internet * Puas_PF Crosstabulation
Count
Puas_PF
1
Sering_Surf_Internet

19 190

30 64

77

1 2

31 66

81

Total

Total

21 199

Chi-Square Tests
Asymp. Sig. (2Value

df

1.710a

Pearson Chi-Square

sided)
3

.635

a. 4 cells (50.0%) have expected count less than 5. The minimum expected count is
.95.

Tabulasi Silang Uji Chi-Square


(Gemar pada teknologi -Kepuasan)
Gemar_Tek * Puas_PF Crosstabulation
Count
Puas_PF
1
Gemar_Tek

1
2
Total

Total

25 57 72 17
6

171

28

31 66 81 21

199

Chi-Square Tests
Value
Pearson Chi-Square

df

1.743a

Asymp. Sig. (2-sided)


3

.627

a. 2 cells (25.0%) have expected count less than 5. The minimum expected
count is 2.95.

L8

Tabulasi Silang Uji Chi-Square


(Gemar pada situs web -Kepuasan)
Gemar_Situs_Web * Puas_PF Crosstabulation
Count
Puas_PF

Gemar_Situs_Web

23

47 63

15

148

19 18

51

31

66 81

21

199

Total

Total

Chi-Square Tests
Asymp. Sig. (2Value

df

.935a

Pearson Chi-Square

sided)
3

.817

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is
5.38.

Tabulasi Silang Uji Chi-Square


(Pemerhati situs web -Kepuasan)
Pemerhati_Situs_Web * Puas_PF Crosstabulation
Count
Puas_PF
1
Pemerhati_Situs_Web

Total

12 21

41

10

84

19 45

40

11

115

Total

31 66

81

21

199

L9

Chi-Square Tests
Asymp. Sig. (2Value

df

sided)

5.676a

Pearson Chi-Square

.128

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is
8.86.

Tabulasi Silang Uji Chi-Square


(Telah akses situs web baru-Kepuasan)
Pemerhati_Situs_Web * Puas_PF Crosstabulation
Count
Puas_PF
1
Telah_Akses_Situs_Baru

4 Total

29 58 74 16

Total

177

7 5

22

31 66 81 21

199

Chi-Square Tests
Asymp. Sig. (2Value
Pearson Chi-Square

4.698a

df

sided)
3

.195

a. 2 cells (25.0%) have expected count less than 5. The minimum expected
count is 2.32.

L10

Hasil Uji Korelasi


Puas_PA
Isi_Info_PA

Akurasi_PA

Format_PA

Mudah_PA

Terkini_PA

Pearson Correlation
Sig. (2-tailed)

.000

199

Pearson Correlation

Puas_PA

.574**

Sig. (2-tailed)

.000

199

Pearson Correlation

.609**

Sig. (2-tailed)

.000

199

Pearson Correlation

.525**

Sig. (2-tailed)

.000

199

Pearson Correlation

.476**

Sig. (2-tailed)

.000

199

Individualisasi_PA Pearson Correlation

Navigasi_PA

.560**

.601**

Sig. (2-tailed)

.000

199

Pearson Correlation

.571**

Sig. (2-tailed)

.000

199

Pearson Correlation

1.000

Sig. (2-tailed)
N

199.000

L11

Hasil Uji Regresi


Model Summary

Model

Std. Error of the

Square

Estimate

R Square
.770a

Adjusted R

.594

.579

.53638

a. Predictors: (Constant), Navigasi_PA, Terkini_PA, Isi_Info_PA,


Akurasi_PA, Mudah_PA, Individualisasi_PA, Format_PA
ANOVAb
Model
1

Sum of Squares

df

Mean Square

Regression

80.246

11.464

Residual

54.952

191

.288

135.198

198

Total

Sig.
.000a

39.845

a. Predictors: (Constant), Navigasi_PA, Terkini_PA, Isi_Info_PA, Akurasi_PA, Mudah_PA,


Individualisasi_PA, Format_PA
b. Dependent Variable: Puas_PA
Coefficientsa
Unstandardized
Coefficients
Model
1 (Constant)

Collinearity
Standardized Coefficients

Std. Error

Beta

Statistics
t

Sig. Tolerance
-

VIF

-.975

.230

Isi_Info_PA

.193

.069

.164 2.813 .005

.623 1.605

Akurasi_PA

.197

.076

.158 2.602 .010

.574 1.742

Format_PA

.233

.091

.168 2.547 .012

.488 2.051

Mudah_PA

.163

.066

.145 2.493 .014

.630 1.588

Terkini_PA

.156

.068

.127 2.302 .022

.697 1.435

Individualisasi_PA

.199

.090

.144 2.213 .028

.502 1.990

Navigasi_PA

.190

.079

.148 2.410 .017

.561 1.781

4.247

a. Dependent Variable:
Puas_PA

L12

.000

Hasil Uji t-Berpasangan (Isi Informasi)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Isi_Info_IA 3.4623 199

.54752

.03881

Isi_Info_PA 2.7002 199

.70472

.04996

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Isi_Info_IA 1

.76214

Isi_Info_PA

Std.

Std. Error

Deviation

Mean

.84460

.05987

of the Difference
Lower

Upper

.64408

Sig. (2t

df

.88021 12.730 198

tailed)
.000

Hasil Uji t-Berpasangan (Akurasi)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Akurasi_IA 3.4643 199

.56128

.03979

Akurasi_PA 2.7166 199

.66369

.04705

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Akurasi_IA 1

Akurasi_PA

.74774

Std.

Std. Error

Deviation

Mean

.77361

.05484

L13

of the Difference
Lower
.63959

Upper

Sig. (2t

df

.85588 13.635 198

tailed)
.000

Hasil Uji t-Berpasangan (Format)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Format_IA 3.4573 199

.54920

.03893

Format_PA 2.9229 199

.59688

.04231

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Format_IA 1

Format_PA

.53434

Std.

Std. Error

Deviation

Mean

.76583

of the Difference
Lower

.05429

Upper

.42728

Sig. (2t

df

.64140 9.843 198

tailed)
.000

Hasil Uji t-Berpasangan (Kemudahan)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Mudah_IA 3.5226 199

.55294

.03920

Mudah_PA 2.9196 199

.73280

.05195

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Mudah_IA 1

Mudah_PA

.60302

Std.

Std. Error

Deviation

Mean

.80864

.05732

L14

of the Difference
Lower
.48997

Upper

Sig. (2t

df

.71606 10.520 198

tailed)
.000

Hasil Uji t-Berpasangan (Keterkinian)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Terkini_IA 3.4121 199

.59413

.04212

Terkini_PA 2.6131 199

.67182

.04762

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Terkini_IA 1

Terkini_PA

Std.

Std. Error

Deviation

Mean

.79899

.90420

of the Difference
Lower

.06410

Sig. (2-

Upper

.67259

df

.92540 12.465 198

tailed)
.000

Hasil Uji t-Berpasangan (Individualisasi)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Individualisasi_IA 3.2632 199

.54550

.03867

Individualisasi_PA 2.7588 199

.59810

.04240

Paired Samples Test


Paired Differences
95% Confidence
Interval of the
Std.
Mean Deviation
Pair Individualisasi_IA 1

Individualisasi_PA

.50440

.75903

Std. Error
Mean
.05381

L15

Difference
Lower
.39829

Upper

Sig. (2t

df

.61050 9.374 198

tailed)
.000

Hasil Uji t-Berpasangan (Navigasi)


Paired Samples Statistics
Mean

N Std. Deviation Std. Error Mean

Pair 1 Navigasi_IA 3.5109 199

.49749

.03527

Navigasi_PA 2.9631 199

.64531

.04574

Paired Samples Test


Paired Differences
95% Confidence Interval

Mean
Pair Navigasi_IA 1

Navigasi_PA

.54774

Std.

Std. Error

Deviation

Mean

.73366

.05201

L16

of the Difference
Lower
.44518

Upper

Sig. (2t

df

.65030 10.532 198

tailed)
.000

Instrumen End User Computing Satisfaction (EUCS)


Doll dan Torkzadeh.

L17

Kuisioner Penelitian

L18

L19

L20

Tabulasi Data
Keterangan:
A:
B:
C:
D:
E:
F:
G:
H:
I:
J:
K:
L:
N:
O:
P:

Umur
Jenis Kelamin
Pendidikan Terakhir
Program Magister
Term
Pilihan studi
Relasi pekerjaan dengan IT
Relasi pekerjaan dengan situs web
Pernah ikut pendidikan mengenai situs web
Pernah membangun suatu situs web
Sering surfing pada internet
Gemar pada teknologi
Gemar pada situs web
Pemerhati situs web
Telah akses situs web baru

XI 1:
XI 2:
XI 3:
XI 4:
XI 5:
XI 6:
XI 7:

Kepentingan/Harapan-Isi Informasi
Kepentingan/Harapan-Akurasi
Kepentingan/Harapan-Format
Kepentingan/Harapan-Kemudahan
Kepentingan/Harapan-Keterkinian
Kepentingan/Harapan-Individualisasi
Kepentingan/Harapan-Navigasi

XP 1:
XP 2:
XP 3:
XP 4:
XP 5:
XP 6:
XP 7:
YP:

Kinerja-Isi informasi
Kinerja-Akurasi
Kinerja-Format
Kinerja-Kemudahan
Kinerja-Keterkinian
Kinerja-Individualisasi
Kinerja-Navigasi
Kinerja-Kepuasan

L21

No
.

10

11

12

13

14

15

16

17

18

19

XI 1

XP 1

20

21

22

23

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25

26

27

28

29

30

31

32

33

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37

38

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L22

XI 2

XP 2

XI 3

XP 3

XI 4

No
.

10

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L23

No.

XP 4

XI 5

XP 5

XI 6

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L24

No.

XP 6

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XP 7

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L25

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.

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XI 1

XP 1

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L26

XI 2

XP 2

XI 3

XP 3

XI 4

No
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43

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L27

No.

XP 4

XI 5

XP 5

XI 6

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L28

No.

XP 6

XI 7

XP 7

YP

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L29

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L30

No.

XI 2

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L31

No.

XP 4

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XP 5

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L32

No.

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L33

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L34

No.

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XP 2

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XI 4

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151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

L35

No.

XP 4

XI 5

XP 5

XI 6

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

L36

No.

XP 6

XI 7

XP 7

YP

127

128

129

130

131

132

133

134

135

136

137

138

139

140

141

142

143

144

145

146

147

148

149

150

151

152

153

154

155

156

157

158

159

160

161

162

163

164

165

166

167

168

L37

No.

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

XI 1

XP 1

186

187

188

189

190

191

192

193

194

195

196

197

198

199

L38

No.

XI 2

XP 2

XI 3

XP 3

XI 4

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

L39

No.

XP 4

XI 5

XP 5

XI 6

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

L40

No.

XP 6

XI 7

XP 7

YP

169

170

171

172

173

174

175

176

177

178

179

180

181

182

183

184

185

186

187

188

189

190

191

192

193

194

195

196

197

198

199

L41

Rangkuman
Harapan Responden dan Faktor Lain
Harapan Responden:
1. Isi Informasi
Isi informasi lebih lengkap, banyak dan bervariasi, penambahan
informasi atau artikel yang lebih banyak mengenai materi perkuliahan,
presentasi perkuliahan, hasil ujian(pdf), absensi mahasiswa, dan
penambahan informasi sekitar bisnis seperti bisnis update, info tentang
karir.
2. Akurasi
Informasi yang lebih akurat seperti data mahasiswa yang lebih akurat.
3. Format
Penempatan informasi yang lebih jelas misalnya FAQ jangan kosong.
4. Kemudahan
Sistem lebih memudahkan pengguna/lebih user friendly misalnya:
dengan adanya expandable menu.
5. Keterkinian
Informasi lebih sering di-update misalnya: update informasi nilai.
6. Individualisasi
Penambahan fungsi update user profile.
7. Navigasi
Jangan ada broken link pada sistem
8. Lain-lain
Penambahan fitur seperti: forum untuk diskusi online, bilingual.

Faktor Lain yang Mempengaruhi Kepuasan Mahasiswa


1. Disain tampilan yang bagus dan menarik
2. Fitur yang disediakan
3. Kecepatan/speed dalam mengakses situs web.

L42

Rangkuman
Pengalaman yang Memuaskan dan Mengecewakan
Pengalaman yang Memuaskan:

1. Isi Informasi
Mendapatkan informasi yang berhubungan dengan kegiatan kuliah
seperti silabus, jadwal ujian, nilai kuliah, IPK.
2. Akurasi
Informasi yang disajikan cukup akurat.
3. Format
Informasi disajikan dalam format cukup jelas.
4. Kemudahan
Cukup mudah dalam mengakses sistem.
5. Navigasi
Perpindahan halaman cukup cepat.
6. Lain-lain
Disain tampilan yang cukup sederhana, situs tersebut lebih baik
daripada situs universitas lain.

Pengalaman yang Mengecewakan


1. Isi Informasi
Tidak mendapatkan informasi mengenai pindah kelas, kuliah
pengganti, detil nilai term sebelumnya.
2. Keterkinian
Informasi kurang up to date seperti: nilai/score ujian yang cukup lama,
silabus yang kurang up to date.
3. Navigasi
Ada link yang belum ter-update.

L43

Pertanyaan Survei Pra Penelitian

L44

Tabulasi Data Survei Pra Penelitian

No.

Mahasiswa
MM Binus

Telah gunakan
situs web
magister Binus

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y

Puas
dengan
situs web
magister
binus
T
T
Y
T
T
T
Y
T
T
T
Y
T
Y
Y
Y
T
Y
Y
T
Y
T
T
T
T
Y
T
Y
T
Y
T
Y
T
Y
T
Y
T
Y
T
Y
T

Rangkuman Penyebab Ketidakpuasan


Materi presentasi kuliah tidak ada, tidak ada forum, kurang up to date.

L45

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