OPERATION SHEET 1.

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Title: Operating a personal computer Performance Objective: Given a set of personal computer with peripherals, the trainee must demonstrate basic operation of personal computer Supplies/Materials Equipment Steps/Procedure: 1. Familiarize yourself with the hardware. Every computer is going to have a display. If it's separate from the computer it is called a monitor; if it is attached it is a screen. All computers have a keyboard for inputting information as well as a mouse or touch pad for navigation. Computers will also have a shell that connects everything together. Most computers today also have an optical drive that can read DVDs or CDs and allows you to install programs onto your computer. 2. Power up the computer. The computer will boot into Microsoft Windows, if that is your operating system, automatically. Use the mouse to move the cursor around on the screen and familiarize yourself with what each of the computer icons do when you do a quick double-click on one of them. Click the "Start" button on the lower left corner of the computer screen. 3. Navigate through the different areas of the computer. Look mainly at "Programs," this is the bulk of where everything you can run on your computer rests. Opening programs and clicking on "Help" from inside the program will give you more information about what it is capable of doing. Open "Internet Explorer" to begin looking around the Internet. This is your gateway to the rest of the world and its information. Assessment Method: Demonstration using performance criteria checklist. : : mouse, keyboard, mouse pad PC

Performance Criteria Checklist 1.2-2

CRITERIA 1. Did the trainee implement organizational and environmental protection policies and procedures on safety? 2. Did the trainee select, check and maintain equipment to ensure safety? 3. Did the trainee check the area for hazards? Did he/she implement risk reduction strategies? 4. Did the trainee keep fire exits unobstructed? 5. Did the trainee dispose waste materials in a safe and hygienic way? 6. Did the trainee store materials safely? 7. Did the trainee set-up the environment to ensure safety? YES NO

CBLM on Finishing Course for Call Center Agents NC II

Date Developed: July 29, 2012 Developed by: Jan-Michael T. Moscoso, RN, CMT

Document No. Issued by: NTTA Revision # 01

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