Professional Development Programmes

Make the right connections. Reinvent an experience. Stay on top of the game.

30th MARCH - 1st APRIL 2011

Workshop 2: Outsourcing and the Challenge to build Sustainable Contract Logistics Relationships
Limited seats available. Sign up soon. Closing date: 15 March 2011

Introduction Supply Chain Management is about the idea of finding new potentials for improving customer value and by
looking beyond the boundaries of ones own business. As a consequence, the questions of where certain activities should be placed in a multi-echelon network of supply chain partners, and how the interfaces and transitions between those partners should be designed and operated, are becoming most critical for success. This is why systematic outsourcing of non-core logistical and other value added activities is pursued as a path to increase efficiency, flexibility, and ultimately to value add to business. Rapidly rising demand for intelligently designed contract logistics solutions by the logistics service provider industry is just the flip side of the same development. This programme informs participants about the latest research findings and best practices in outsourcing - where and when to consider it, and what the risks and cost are. It provides a systematic walk-through the stages of an outsourcing process and the consecutive design and implementation of a sustainable contract logistics relationship, covering the demands and interest of both the outsourcer and the logistics service provider in a balanced way. Participants will be able to more rationally and creatively assess the strategic opportunities and risks and learn about the practical steps for successfully going through an outsourcing and contract logistics solution process.

Programme Contents Outline

1. 2. Fundamentals of supply chain management and make or buy decision making: an overview on terminology, recent research results, case examples of successful and failed outsourcing/contract logistics arrangements. A systematic walk through the stages of a logistics outsourcing and contract logistics process: Make or buy analysis, search for design alternatives, the partner search and bidding process, ramp up, controlling and continuous improvement. The worldwide market for contract logistics services: market leaders, market trends, selected cases.

3.

Key Take-Aways
Overview on the potential, the relevant concepts and terminology related to Contract Logistics and effective Third Party (3PL), Fourth Party (4PL) and Lead Logistics (LLP) service provider relationships. A model of the critical phases in the planning and execution of successful contract logistics projects, including the preliminary make-or-buy decision, selection of potential partners (RFI and RFQ), contract design and negotiation, Ramp up, continuous improvement and control of contract logistics operations). A profile of the current international contract market, including sketches, important sub-segments, key players, their strategies and likely future developments. A best practices database and a list of DOs and DONTs Optional participation in BVL Logistics Day at Singapore on 14th April.

Programme Details
Commencement Date: Registration Closing Date: Duration: Programme Timing: Programme Venue: 30 March to 1 April 2011 15 March 2011 3 days 9.00am - 6.00pm The Pixel Building, 10 Central Exchange Green, #03-01, Singapore 138649

30th March: Day 1, Contract LogisticsBasic Concepts and Market Overview

TUM Asia welcome and Programme Overview Presentation

Introduction of participants, their companies and current issues related Group Activity to outsourcing and contract logistics Contract Logistics: Key concepts, key actors, trends and developments in todays global contract logistics markets Lecture

Mini-presentations and group 3 snapshot case studies: success in the multi -faceted world of contract logistics (Fiege/Eurocoptoer; Hegele/Siemens; Loxxess/Burton activity cases, Brown Paper exercise The Fraunhofer contract logistics process model The business of contract logistics Market overview for USA, EU and group activity on Asia. Presentation Mini-presentations and group activity

31st March: Day 2, How to prepare for and start successful outsourcing and contract logistics projects
Pitfalls, obstacles and challenges of outsourcing in the real world Group Activity

The battle is won before the war: When to make and when to Lecture buy - decision making, unfreezing and planning best practices prior to the outsourcing process Small group discussions and case result presentation Group Activity

Starting the process: RFI, RFQ and the challenges of finding and Presentation signing up the right contract logistics partners Contract Logistics is People Business legal and human resource Lecture and Group Activity issues: abilities and skills of employees and teams in contract logistics

1st April: Day 3, The Ramp-Up and Continuing Operations Phases in successful contract logistics
Ramp-up problems: identification of the main challenges during the Group Activity implementation process Small group discussions and case result presentation Group Activitiy

Pitfalls and Best Practices iin the ramp-up and Operations Phases with specific attention to IT, Continuous Improvement, reward systems, adaption to changing requirements

Presentation

Guest Lecture: The practice of successful contract logistics relationship: Presentation by Mr Erl (MAN) a shippers view Identifying the most interesting questions for the Panel Discussion Group Activity

Panel Discussion: the dynamics of ongoing contract logistics Group Activity relationshipscontinuous productivity improvement, innovation, controlling and feedback Closing & Feedback Group Activity

Who Should Attend

Relevant for logistics, supply chain, procurement and operations management executives from industry, trade and service industries, as well as logistics service provider executives with responsibility for contract logistics services.

Speakers
Professor. Dr. Peter Klaus is a University Professor and holds a PhD in Business Administration awarded by the Graduate School of Management, Boston University (1983). He also has a Master of Science in Transportation from Massachusetts Institute of Technology (1982). Prof. Klaus academic interests lie in Business Logistics especially Management of Transport and Third Party Logistics Services in the Private and Public Sectors. Other areas of academic interests include Strategic Management and Strategic Marketing Research in the Logistics Industries; Organizational and Behavioural Approaches to Service Industry Issues. Some of Prof. Klaus distinct career experiences include heading FRAUNHOFER Center for Applied Technologies to the Logistics Service Industries (1995 2009) and serving as a Full Professor at LEHRSTUHL FUR BETRIEBSWIRTSCHAFTSLEHRE, INSBESONDERE LOGISTIK, Friedrich-Alexander- Universitat Erlangen-Nurnberg (1990 -2009). He was also the Professor for Business Administration, at FACHHOCHSCHULE FUR WIRTSCHAFT, Pforzheim. Prof. Klaus has published four books and more than 100 academic journals and articles. Some of his focuses included Logistics and Supply Chain Management in Central Europe and the various Decision Support Systems applications in logistics. In addition, he is the editor-in-chief for Logistics Research, an international academic journal in the field of Logistics and also the editor for Edition Logistik, a series of research monographies in logistics. Prof. Klaus is nominated to Logistics Hall of Fame by Logistics Inside, a trade journal and has received several awards including DHL Innovation Award under the Senior Scientist category. He is also the chairperson for various advisory boards such as MULLER Die LILA LOGISTIK. Mr. Heiko Wrobel is a senior researcher at FRAUNHOFER Group Supply Chain Services and a Doctoral candidate in Business Administration awarded by Friedrich-Alexander-University Erlangen -Nuremberg. He also has a diploma in Business Administration awarded by by Friedrich-AlexanderUniversity Erlangen-Nuremberg. He majored in Logistics and Industrial Economics. Some of Mr. Wrobels distinct career experiences include being the project manager and senior research associate for Fraunhofer-Center for Applied Research on Supply Chain Service (SCS), Nuremberg. He was also the collegiate assistant for Fraunhofer-Centre for Applied Research on Technologies for the Logistics Service Industries (ATL), Nuremberg from 1997 to 2002.

Programme Fees
Standard Fee: Fee after WDA subsidy: SGD 2,600 SGD 1,391 (inclusive of 7% GST)

Programme fees are inclusive of : Course Materials 02 x light refreshments

01 x lunch at programme venue Complimentary parking at GIST-TUM Asia The Pixel Building

Registration
Registration begins upon announcement of the courses. Interested participants can download the application form via www.gist.edu.sg. Upon completion of the application form, participant can either email back to us at exec.training@gist.edu.sg or fax it to us at +(65) 6777 7236.

Modes of Payment
1. 2. Cheque Bank Transfer

By Cheque mode of payment: Please have the crossed cheque made payable to German Institute of Science and Technology-TUM Asia Pte Ltd By Bank Transfer mode of payment: Kindly contact accounts@gist.edu.sg or exec.training@gist.edu.sg for bank transfer details. Receipt of the application fee payment will be sent to you via the mailing address stated in the application form. For updates, please contact accounts@gist.edu.sg

Cancellation and Refund Policy

Written notification to exec.training@gist.edu.sg or fax to +(65) 6777 7236 at least 14 days before programme commencement. No cancellation charge and full refund of programme fee Written notification to exec.training@gist.edu.sg or fax to +(65) 6777 7236 at least 7 - 23 days before programme commencement. 50% refund of programme fee Written notification to exec.training@gist.edu.sg or fax to +(65) 6777 7236 less than 7 days before programme commencement. No refund of programme fee

Kindly note that TUM Asia reserves the right to change or cancel any programme, in view of unforeseen circumstances.

Location of German Institute Science and Technology-TUM Asia (The Pixel Building)
VENUE: SINGAPORE, 10 Central Exchange Green, Pixel Building, #01-03, Singapore(138649) NEAREST MRT STATION: Bouna Vista ORGANIZED BY: GERMAN INSTITUTE OF SCIENCE AND TECHNOLOGY-TUM ASIA www.gist.edu.sg

In collaboration with: