Cisco SBCS Smart Design

2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-1

Module Overview
Upon completing this module, you will be able to:
Describe the process of designing an SBCS 1.0 solution Describe the process of implementing a SCBC network solution

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SMBEN v2.07-2

Small Business Communication System Solution Design

Cisco SBCS Solution Design

2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-3

Lesson Objectives
Upon completing this lesson, you will be able to develop a Cisco SBCS network design. This ability includes being able to meet these objectives:
Articulate SBCS overview, capabilities, topology and components Describe SNF considerations within the SBCS design Recall Cisco Unified Communications for SMB customers

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SMBEN v2.07-4

SBCS Design Introduction

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SMBEN v2.07-5

SBCS: The Solution

SBCS is designed for SMB to provide the full range of communication needs:
Voice Data

Video
Security Wireless capabilities

SBCS focuses on businesses with as many as 64 users, some of whom can be located in teleworker home offices or mobile worker locations.

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SMBEN v2.07-6

SBCS Solution Design Capabilities

Cisco SBCS solution provides the following capabilities:
WAN access LAN switching Controller-based WLAN roaming connectivity

Integrated security
Call processing Integrated messaging GUI-based provisioning using CCA GUI-based network management using Cisco Monitor Director Agent and Cisco Monitor Director

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SMBEN v2.07-7

SBCS Topology
Main Office
LAP521 Teleworker At Home Office (optional)

Cisco 871W

CE520 Cable/DSL Modem UC520

Mobile Worker at any public place (optional)

Fax

Partner Site

PSTN
WLC526 CCA and Cisco Monitor Director

Cisco Monitor Director

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SBCS Solution Design Components

Number of Users 1-8 9-16 17-24 25-32 Device UC520-8U Access Switch None
Unified IP phones 500 or 7900 or IP Communicator

WLAN Integrated* or External AP Integrated* or External AP External AP External AP

Up to 10 Up to 18 Up to 28 Up to 36

UC520-16U CE520-8PC UC520-24U CE520-24PC-K9 UC520-36U CE520-24PC-K9

33-48 Remote Site

Remote PC

UC520-48U CE520-24PC-K9 Cisco 871

Cisco VPN Client

Up to 48 1-5 of UC520 total

1 of UC520 total IP Communicator only

External AP Integrated* or External AP

Not applicable

CE520-8PC**
None

* Product Option
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** If required
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SBCS Design: Layer 2 and Layer 3 Design

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SMBEN v2.07-10

Layer 2 Design: VLAN Design

Layer 2 LAN

WLC526

UC520

CE520 LAP521

Cisco-Voice VLAN 1 Native VLAN for 802.1Q

802.1Q Trunk over physical connection between Switchports Cisco-Data VLAN 100
2008 Cisco Systems, Inc. All rights reserved. SMBEN v2.07-11

Layer 2 Design: Trunking and STP

Trunking
Enables physical connections between devices to carry traffic from multiple VLANs STP Enables Layer 2 devices to dynamically discover loops in the network and to block them

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SMBEN v2.07-12

Layer 2 Design: SmartPort Roles

Cisco-verified feature templates that configure the following with minimal effort and expertise:
Switching Security PoE for IP phones and wireless APs QoS Selected from a drop-down menu in GUI-based provisioning application Reflects the type of device to be connected

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SMBEN v2.07-13

Layer 2 Design: Recommended SmartPort Role Assignments

Device UC520 Port Type and Number 8-port internal switch: FastEthernet port 1/0 to 1/7 Recommended Port Role IP phone + desktop AP AP Expansion Port: FastEthernet 1/8 WAN Port: FastEthernet 0/0 Switch Recommended Device Connection IP phone/desktop AP-521/LAP-521 WLC-526 WS-CE520 series of switch

Cannot be changed LAN port of DSL / cable modem

WS-CE52024PC

FastEthernet 1 to 24

IP phone + desktop
AP AP

IP phone/desktop
AP-521/LAP-521 WLC-526 UC520 or another WS-CE520 switch

Expansion Slots: Gigabit Ethernet 1 to 2

Switch

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SMBEN v2.07-14

Layer 2 Design: PoE

Power over Ethernet:
Offers 48-volt DC power over standard Ethernet cable Enables Cisco Unified IP phones and other devices to obtain power

Ensures operational devices remain online during power failure situations

Is supported by the CE520 and UC520 switches

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SMBEN v2.07-15

Layer 3 Design
Provides the capabilities necessary to forward traffic between Layer 3 segments, or VLANS
General Layer 3 design considerations: IP addressing DNS NAT IP routing NTP

Layer 3 considerations specific to unified communications deployments:

TFTP DHCP

QoS
2008 Cisco Systems, Inc. All rights reserved. SMBEN v2.07-16

Layer 3 Design: TFTP and DHCP

Laptop
IP phone UC520 DHCP server

Voice VLAN scope Data VLAN scope Phone configuration and software

TFTP server

DHCP provides IP addresses to client devices dynamically TFTP is a simplified version of FTP

IP phones rely on a TFTP server to acquire configuration information

2008 Cisco Systems, Inc. All rights reserved. SMBEN v2.07-17

Layer 3 Design: QoS Definition

QoS:
Provides improved service to selected network traffic over technologies such as: Frame Relay

MLPS
Ethernet QoS processing provides: Dedicated bandwidth support

Improved traffic-loss characteristics

Network congestion avoidance and management techniques Traffic shaping Traffic prioritization
2008 Cisco Systems, Inc. All rights reserved. SMBEN v2.07-18

Layer 3 Design: LAN QoS

QoS in the LAN is configured:
Through SmartPort roles When templates are assigned to switch ports, which: Map CoS (Layer 2) and DSCP (Layer 3) values to queues

Set round-robin queuing allocations for switch ports

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SMBEN v2.07-19

Layer 3 Design: WAN QoS

Main Office
Monitor Director 800 ISR IP phone

Home Office

PSTN
UC520 with Communication Manager Express Unity Express Catalyst Express

Mobile Worker

Partner Site
Cisco IP phone Windows server

Monitor Director

Different connection speeds between switch ports and WAN connections:

Create traffic processing problems Cause congestion of the WAN interface Create problems with routing and VoIP Do not create congestion issues with traffic sent from WAN to LAN
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SBCS Design: Cisco Unified Communications

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SMBEN v2.07-21

Cisco Unified Communications: Features

Call-coverage features:
Call waiting Call forwarding Call hunt Call pickup

Call-handling features:
Call hold Call transfer Conferencing Call park Call blocking

IP phone features:
Speed dials Intercom Paging Music-on-hold (MOH)

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SMBEN v2.07-22

Cisco Unified Communications: Remote IP Phones

Home Office Main Office
UC520 VPN Tunnel VPN Tunnel Remote IP Phone with G.711 codec (transcoding support) (for low bandwidth remote workers) No E911 Support Cisco 871W

Mobile worker with Softphone

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SMBEN v2.07-23

Cisco Unified Communications: Dial Plan

Instructs the UC520 to route calls appropriately
Designed to perform: Endpoint addressing Path selection

Call privileges
Digit manipulation Three deployment methods: PBX model Keyswitch model Hybrid (PBX+Keyswitch) model

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SMBEN v2.07-24

Cisco Unified Communications: Analog Devices

UC520 and analog devices:
Four analog telephony ports (FXS) are provided in the 8 to16-user model Optional: VIC slot of the 32 to 64 user model

Analog devices connected to FSX ports do not count against the maximum number of IP endpoints supported
Limit of four analog devices

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SMBEN v2.07-25

Cisco Unified Communications: Voice Gateway Overview

PSTN-to-VoIP call Conference call

PSTN

Transcoding for remote (G.729 to/from G.711)

Analog/digital interface (FXO, BRI, T1/E1 PRI)

DSP resources in the UC520

IP phones in SBCS network

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SMBEN v2.07-26

Voice Gateway: Telephony Interfaces

Types of telephony interfaces:
Analog FXS, FXO, analog DID, E&M, and CAMA FXO and analog DID are used to connect to the PSTN FXS are used for connecting fax machines and analog phones

Digital BRI, T1 CAS, E1R2, and T1/E1 PRI

2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-27

Voice Gateway: Benefits of SIP Trunking

SIP-based VoIP equivalent of the analog or digital trunks from traditional PSTN
Service provider for a SIP trunk provides: Basic connectivity Emergency services Dial plan management Operator services Long-distance services

Optional local number portability

Optional call features

2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-28

Lesson Summary
The Cisco SBCS is designed for SMBs to provide voice, data, video, security, and wireless capabilitieswhile integrating with existing applications.
Layer 2 and Layer 3 designs provide system management tools for SMBs using SBCS.

Cisco Unified Communications offers several features available in the categories of call coverage, call handling, and IP phone.

2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-29

 2008 Cisco Systems, Inc. All rights reserved.

SMBEN v2.07-30