Support Professional Solution Series

Apple’s Support Professional Solution Information Library. It’s supplemented

Series is a comprehensive solution by bimonthly CDs containing Apple
for anyone who supports users of product information and software;
Apple technologies. news-letters for support personnel;
Offering a wealth of Apple support Apple data sheets; and the Support
information and assistance through Notices! e-mail service, which pro-
Features a wide range of delivery methods, vides up-to-the-minute bulletins on
Comprehensive support information
Support Professional helps you reduce support issues.
• Receive regular information on the latest training costs, improve response The Skill Module System helps
Apple technologies
• Access CD-ROM–based and network-based
time, and manage support resources new support personnel and key users
support databases more efficiently. It frees you to spend come up to speed through self-paced
• Participate in teleconferences with Apple
technical experts
more time analyzing long-term training on Apple technologies. You
• Receive up-to-the-minute support bulletins strategies instead of dealing with can use its Skill Module Library as is
via e-mail
• Get immediate assistance from Apple
day-to-day crises. It also brings you or configure a custom learning package
support engineers through a telephone up to speed on new products and with its Skill Module Developer Kit.
hotline (700 Series only)
technologies so you can anticipate There are two Support Professional
Efficient delivery
• CD-ROM mailings
their impact on support operations. Solution Series to choose from: the
• E-mail newsletters and bulletins Support Professional covers the 500 Series and the 700 Series. With
• Teleconferences
• Fax service
complete technical-support cycle, from the 700 Series, you get direct, unlim-
readiness to response. The Support ited access to senior Apple support
Customization and scalability
• Select the level of Apple support information Briefing System helps you prepare engineers through the toll-free Support
you need for new technologies with quarterly Professional Escalation Line.
• Expand your number of users easily
• Access support information from a CDs, followed by teleconferences Support Professional is a cross-
Macintosh or Microsoft Windows software– where your questions are answered platform solution, with all client software
based system
in real time by Apple engineers. and the Skill Module Library supported
The Support Information System on both Macintosh and Microsoft
gives you access to the Apple Support Windows software–based systems.
Library for thorough answers to tech- The Apple Support Professional
nical problems. This includes a Solution Series: It’s the right option
searchable version of the Technical for your support needs.
 Support Professional Solution Series
• QuickTime for Windows software (provided)
Ordering Information Technical Specifications
• Compatible sound adapter
Support Professional Solution 501 System requirements • Mouse
Order No. M3845LL/A • CD-ROM drive
Support Information System Server
• One copy of the Base Module, which includes: Skill Module Builder and Packager
• 68040-based Macintosh, Power Macintosh, or Apple
— Support Information System Server Kit • 68020-based or later Macintosh system
Workgroup Server system
— Apple Support Library CD subscription • 8MB of RAM
• 8MB of RAM (12MB required for AppleShare 4.x soft-
— Apple Skill Module Library • System 7.1 or later
ware; 16MB required for AppleShare Pro software)
— Skill Module Developer Kit • Hard disk with 1MB of available space
• System 7.0.1 or later (A/UX 3.1 or later if running on
• One copy of the Access Module, which includes: • Monitor with at least 16 levels of gray (256 colors
an Apple Workgroup Server 95)
— Access Module User Guide • Hard disk with approximately 10MB of available space
or more recommended)
— Support Briefing System Viewer software • QuickTime software (provided)
for AppleSearch software (100MB if indexes are stored),
— Support Information System Client software • Sound Manager software (provided)
plus space for subscriber-added content and indexes
— Briefing CD and teleconference subscription • Optional: Microphone, CD-ROM drive, printer
• CD-ROM drive (additional drives recommended
— Subscriptions to Support Journal, Support for mounting other Apple support CDs such as the Skill Module Player and Apple Skill Module Library
Notices!, Information Alley, and data sheets Apple Software Archive CD) (Macintosh)
• Optional: AppleShare 3.0.3, 4.x, or AppleShare Pro • 68020-based or later Macintosh system
Support Professional Solution 503
• To obtain Internet access for Wide Area Information • 8MB of RAM
Order No. M3846LL/A
Server (WAIS) searches, only the Support Information • System 7.1 or later
• Includes three copies of the Access Module
System Server needs to be connected to the Internet • Hard disk with 1MB of available space for the
Support Professional Solution 505 application and 10K per user for logging and
Support Information System Client (Macintosh)
Order No. M3847LL/A • 68020-based or later Macintosh system
progress tracking; 10MB of additional free space
• Includes five copies of the Access Module required to install complete library
• 4MB of RAM
• Monitor with at least 16 levels of gray (256 colors
Support Professional Access Module 500 • System 7.0.1 or later
or more recommended)
Order No. M3844LL/A • Hard disk with 2MB of available space
• CD-ROM drive (not required for server access)
• Additional Access Module for use with any • A compatible monitor
• QuickTime software (provided)
500 Series package • AppleTalk network connection to the server (client
• Sound Manager software (provided)
does not require a direct Internet connection to
Support Professional Solution 701 • Optional: Printer
access Internet services through the server)
Order No. M3849LL/A The Apple Skill Module Library can also be provided to
Support Information System Client (Windows)
• Same as 501, plus access to the Apple users over a network.
• 386-, 486-, or Pentium-based computer
Support Professional Escalation Line
• 8MB of RAM Skill Module Player and Apple Skill Module Library
Support Professional Solution 703 • Windows 3.1, 3.1.1, or Windows for Workgroups (Windows)
Order No. M3850LL/A 3.11 software • 25-MHz 80386-based computer
• Includes three copies of the Access Module • Hard disk with 6MB of available space • 4MB of RAM (8MB recommended)
• A compatible monitor • MS-DOS 5.0 or higher software
Support Professional Solution 705 • Microsoft Windows 3.1.1 or higher software
Order No. M3851LL/A Support Briefing System Viewer (Macintosh)
• Hard disk with 3MB of available space for the
• 68020-based or later Macintosh system (68030 or
• Includes five copies of the Access Module application and 10K per user for logging and
later recommended)
Support Professional Access Module 700 • 8MB of RAM
progress tracking; 8MB of additional free space
Order No. M3848LL/A • System 7.0 or later, with QuickTime and Color
required to install complete library
• Additional Access Module for use with any • VGA color monitor with 256-color VGA adapter
QuickDraw installed
• QuickTime for Windows software (provided)
700 Series package • Hard disk with 330K of available space
• Compatible sound adapter
• Monitor with at least 16 levels of gray (256 colors
Component Extensions and Upgrades • Mouse
or more recommended)
Support Information System Server Kit • CD-ROM drive (not required for server access)
• CD-ROM drive
Order No. M3854LL/A • Optional: Printer
Support Briefing System Viewer (Windows)
Apple Skill Module Library • 25-MHz 80386-based computer
The Apple Skill Module Library can also be provided to
Order No. M3852LL/A • 4MB of RAM (8MB recommended)
users over a network.
• Skill Module Library and Player • MS-DOS 5.0 or higher software
Skill Module Developer Kit • Microsoft Windows 3.1.1 or higher software
Order No. M3855LL/A • Hard disk with 3MB of available space
• Skill Module Builder, Packager, and Player • VGA color monitor (256-color VGA adapter
recommended)
Escalation Line Extended Hours
(Available only with 700 Series packages)
Order No. M3853LL/A

Product specifications are subject to change. Check with your Apple reseller for the most current information about
product specifications and configurations. For more information on Support Professional, call: 1-800-745-2775.
Apple Computer, Inc. © 1995 Apple Computer, Inc. All rights reserved. Apple, the Apple logo, AppleSearch, AppleShare, AppleTalk, A/UX, Macintosh, PowerBook, Power Macintosh,
and QuickTime are trademarks of Apple Computer, Inc., registered in the U.S.A. and other countries. QuickDraw and Sound Manager are trademarks of Apple
1 Infinite Loop Computer, Inc. Mention of non-Apple products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple
Cupertino, CA 95014 assumes no responsibility with regard to the selection, performance, or use of these products. All understandings, agreements, or warranties, if any, take
( 408) 996-1010 place directly between the vendors and the prospective users.
http://www.apple.com/ November 1995. Product specifications are subject to change without notice. Printed in U.S.A.
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