Revised KPIs for Managed Services

Network Wide KPIs (during NBH) Cells having utilization >90% Capacity Target 10% Accessability Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Retainability Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% LCL >=9% UCL <=11% Max Penalty Limit <=15%

Cell Wise KPIs (during Cell Busy Hour) 2 3 4 5 6 7 SDCCH Blocking <=1% TCH Assignment Success Rate >=95% TCH Blocking <=3% % SDCCH Time Congestion <0.85% % TCH Time Congestion <3% Random Access Success Rate >95%

LCL 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5% 92.5%/87.5%

UCL 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5% 97.5%/92.5%

Max Penalty Limit 90%/85% 90%/85% 90%/85% 90%/85% 90%/85% 90%/85%

needs study

Cell Wise KPIs (during Cell Busy Hour) SDCCH Drop <=2.5% 8 TCH Drop <=3% 9 10 Handover Success Rate >95%

LCL 92.5%/87.5% 92.5%/87.5% 92.5%/87.5%

UCL 97.5%/92.5% 97.5%/92.5% 97.5%/92.5%

Max Penalty Limit SDCCH Drop >=5% TCH Drop >=5% HOSR <=90%

different formula different formula different formula

Capacity Network Wide KPIs (during NBH) Cells having utilization >90% Target 10% Accessability Cell Wise KPIs (during Cell Busy Hour) 2 3 4 5 6 7 SDCCH Blocking <=1% TCH Assignment Success Rate >=95% TCH Blocking <=3% % SDCCH Time Congestion <0.85% % TCH Time Congestion <3% Random Access Success Rate >95% Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% Retainability Cell Wise KPIs (during Cell Busy Hour) 8 9 10 SDCCH Drop <=2.5% TCH Drop <=3% Handover Success Rate >95% Target Metros 95% / Circles 90% Metros 95% / Circles 90% Metros 95% / Circles 90% LCL 92.5%/87. 5% 92.5%/87. 5% 92.5%/87. 5% LCL 92.5%/87. 5% 92.5%/87. 5% 92.5%/87. 5% 92.5%/87. 5% 92.5%/87. 5% 92.5%/87. 5% LCL >=9%

UCL <=11%

Max Penalty Limit <=15%

UCL 97.5%/92. 5% 97.5%/92. 5% 97.5%/92. 5% 97.5%/92. 5% 97.5%/92. 5% 97.5%/92. 5%

Max Penalty Limit 90%/85% 90%/85% 90%/85% 90%/85% 90%/85% 90%/85%

Max Penalty UCL Limit 97.5%/92. SDCCH Drop 5% >=5% 97.5%/92. TCH Drop >=5% 5% 97.5%/92. HOSR <=90% 5%

GPRS/EDGE KPIs (during 24 hours)

Data Target

LCL

UCL

Max Penalty Limit

Round Trip Time

700 ms

<=600

>=800

>=900 ms

Attach Success rate excluding Unregistered subs PDP context activation success rate (Only NW cause codes)

99.00%

<=98.5% >=99.5%

<=95%

99.00%

<=98.5% >=99.5%

<=95%

Gb Utilization

70%

<=65%

>=75%

>=80%

% blocking of data channels on air interface

2%

<=1%

>=3%

>=5%

GPRS thruput

Average UL throughput per TBF

20 kbps

<=15

>=25

<=10 kbps

Average DL throughput per TBF

30 kbps

<=25

>=35

<=20 kbps

EDGE thruput

Average UL throughput per TBF

30 kbps

<=25

>=35

<=15 kbps

Average DL throughput per TBF

45 kbps

<=40

>=50

<=30 kbps

West East
KPI SIGN OFF SHEET FOR THE MONTH OF ---------------- (From 26th of Previous month)
PARAMETERS Total Equipped Capacity (as on 25th of the month) Sites Cells Total TRX EDGE TRX Erlangs Incremental Capacity added during the month No. of BTS sites installed during the month No. of Erlangs installed during the month. No. of EDGE TRXs installed during the month Traffic (NBH) Full Rate Traffic Half Rate Traffic Total Traffic Traffic (BBH) Total Traffic Utilization Radio Network Utilization (during BBH) Switch BHCA Utilization ( during Switch NBH) Network Wide KPI's (NBH) Random Access Success Rate % SDCCH Blocking % SDCCH Time Congestion % SDCCH Drop % TCH Blocking % TCH Time Congestion % TCH Assignment Success Rate % TCH Drop % Handover Success Rate % Network Availability (Radio)% Cell Wise KPI % ( Cell Busy Hour) KPI TARGET Metro/Circle Mumbai

KP

<=70% <=80%

>=98 <=0.5 <=0.3 <=0.5 <=1 <=1.4 >=97 <=2 >=97 >=99.99

Cells with Utilization>90% Random Access Success Rate >=95 % SDCCH Blocking <=1 % SDCCH Time Congestion <=0.85 % SDCCH Drop <=2.5 % TCH Blocking <=3 % TCH Time Congestion <=3 % TCH Assignment Success Rate >=95 % TCH Drop <=3 % Handover Success Rate>=95 % Switch KPI's Peak Processor Load (MSCs/BSCs) % Paging Success Rate (NBH) % Location Update Success Rate (NBH) % Successful Call Rate (24 Hrs) % Network Availability (Switch/IN/GPRS)% Data KPI's Round trip time Attach Success Rate excluding Unregistered Subs. % PDP context activation success rate (Only NW Cause codes) % Gb Utilisation % % blocking of data channels on air interface % GPRS KPIs Average UL throughput per TBF Average DL throughput per TBF EDGE KPIs Average UL throughput per TBF Average DL throughput per TBF Voice Quality Voice Quality (MOS) in all cells during NBH Remarks

<=10 >95/90 >95/90 >95/90 >95/90 >95/90 >95/90 >95/90 >95/90 >95/90

<80 >=92 >=97 >99 >99.99

<=700 ms >=99 >=99 <=70 <=2

>=20 kbps >=30 kbps

>=30 kbps >=45 kbps

>=3.8

For Ericsson India Pvt Ltd

Network Quality-Authorised Signatory

For Bharti Televentures Ltd

Head -Commercial

West East

26th of Previous month to 25th of Current

KPI ACHIEVED MH&G Gujarat Bihar

Orissa

For Bharti Televentures Ltd

Network Quality-Authorised Signatory

For Bharti Televentures Ltd

Head -Network Quality

Network Wide KPIs

Target Capacity 70%

LCL

UCL

Radio Network Utilization (during BBH)

>=50%

<=90%

Switch BHCA (during Switch NBH)

80%

>=75%

<=85%

Accessability 3 4 % SDCCH Blocking % TCH Assignment Success Rate 0.5% 97% <=0.4% <=96% >=0.6% >=98%

% TCH Blocking (User Perceived)

1%

<=0.8%

>=1.2%

% SDCCH Time Congestion

0.3%

<=0.25%

>=0.35%

% TCH Time Congestion

1.4%

<=1.1%

>=1.7%

Random Access Success Rate

98%

<=97.5%

>=98.5%

Paging Success Rate

92%

<=90%

>=94%

10 Location Update Success Rate

97%

<=96%

>=98%

11 Successful Call Rate (during 24 hrs)

99%

<=98.5%

>=99.5%

Retainability 1.2%

12 SDCCH Drop

<=1.1%

>=1.3%

13 TCH Drop

2%

<=1.8%

>=2.2%

14 Handover Success Rate

97%

<=95%

>=99%

Network Wide KPIs (during NBH) 15 Voice Quality (MOS) in all Cells during NBH

Voice Quality Target 3.8 Availability Target 99.97% 99.99%

LCL <=3.7

UCL >=3.9

Network Wide KPIs (during 24 hours) 17 Network Availability (Radio) 18 Network Availability (Switch/IN/GPRS)

LCL UCL <=99.95% >=99.99% <=99.985 >=99.995 % %

Max Penalty Limit

Comments

Formulae Reference

>=100%

netwrok expansion is taking place not in accordance with real traffic. And since we are already have call blocking as KPI, why we need this KPI Used Erlang/ Created Erlang Why this should be a KPI. We are measuring anyway the swith performance as part of the KPI (SCR). Any high loading of the Switch will reflect in those KPIs

>=90%

>=1% <=95%

Existing formula to be used Revised formula to be used

blck_5a Proposed formula

>=2%

Existing formula to be used. UCL should be 1.5% blck_8d

>=0.5% (cngt_2)3600*1/100

>=2.8% (cngt_1)3600*1/100

<=95%

100%-RACH rejection ratio. We need to test this formula to committ the target values 100-rach_7a from NSS. The target values are too high. Also, we need to have different values for Metro and circles as coverage situation is different in metros and circles. Same applies for new circles M_056

<=88%

<=92%

<=95%

Need to be checked lsr_2 Existing SCR formula to be used. Based on MSC clear codes. One more additional KPI for monitoring of other issues like PoI congestion etc. need to be reported in MAPA

>=2% Existing formula

>=3%

Existing formula

dcr_8e

<=90%

returns are successful Max Penalty Limit <=3.2 We have not considered MoS measuring tool in the investment

hfr_66

Max Penalty Limit <=99.5% <=99.5%

as per the existing formula as per the existing formula

Detail Formula

100 x (SDCCH_busy_att - tch_seiz_due_sdcch_con) / (SDCCH_seiz_att) 100*(tch__assign)/(tch_call_req)%

sum(a.tch_call_req - a.tch_norm_seiz) - sum(b.msc_o_sdcch_tch + b.bsc_o_sdcch_tch + b.cell_sdcch_tch); DR calls + sum(a.tch_succ_seiz_for_dir_acc) ;ref.2 - sum(a.tch_rej_due_req_ch_a_if_crc ; Aif type mismatch or congestion -(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type)) 100 * -------------------------------------------------------------------------- % sum(a.tch_call_req) - sum(a.tch_rej_due_req_ch_a_if_crc ; Aif type mismatch or congestion -(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type)) Counters from table(s): a = p_nbsc_traffic b = p_nbsc_ho Ref.2. Compensation needed since in the case of Direct Access to super reuse TRX the tch_norm_seiz is triggered in parallel with the cell_sdcch_tch. (sum(sdcch_cong_time/100)/3600)% Counters from table(s): p_nbsc_res_avail Unit: seconds (sum(tch_cong_time/100)/3600)% Counters from table(s): p_nbsc_res_avail Unit: seconds

sum(a.ghost_ccch_res - a.rej_seiz_att_due_dist; illegal establ. cause + a.bcsu_overload_lower_limit + a.bcsu_overload_upper_limit + a.bcsu_overload_deleted_rach) 100-100 * ---------------------------------------------------------------------- % sum(a.ch_req_msg_rec+b.packet_ch_req ) All counters are from the Counters from table(s): a= p_nbsc_res_access b= p_nbsc_packet_control_unti

100* sum(succ_page)/sum(fail_page+succ_page) Counters from table(s): p_msc_vlr sum(nbr_of_calls) where counter_id = 26 /* LU completed */ 100 * -------------------------------------------------------------- % sum(nbr_of_calls) where counter_id = 25 /* LU started */ Counters from table(s): p_nbsc_cc_pm

= 1- ((INTERNAL_FAILURES)/TOTAL CALLS)

100 x sum (sdcch_radio_fail + sdcch_rf_old_ho + sdcch_user_act + sdcch_bcsu_reset + sdcch_netw_act + sdcch_bts_fail + sdcch_lapd_fail + / sum (sdcch_assign + sdcch_ho_seiz) - sum(sdcch_abis_fail_call + sdcch_abis_fail_old) -sum (sdcch_a_if_fail_call + sdcch_a_if_fail_old) Drops after TCH assignment considering re-establishments 100 * -------------------------------------------------------- % = TCH assignments for new calls sum(spare057044 - tch_re_est_release) 100 * ------------------------------------- % sum(tch_new_call_assign) Counters from table(s): p_nbsc_service

Sum(msc_o_call_clear+bsc_o_call_clear+cell_call_clear) 100 * ------------------------------------------------------% /* all HO attempts */ sum(msc_o_tch_tch_at+msc_o_sdcch_tch_at+msc_o_sdcch_at +bsc_o_tch_tch_at+bsc_o_sdcch_tch_at+bsc_o_sdcch_at ...... +cell_tch_tch_at+cell_sdcch_tch_at+cell_sdcch_at) /* HO impossible, no HO command sent */ -sum(msc_o_fail_lack+msc_o_not_allwd+msc_controlled_out_ho +msc_o_adj_cell_id_err_c +bsc_o_fail_lack+bsc_o_not_allwd+bsc_o_unsucc_a_int_circ_type +cell_not_allwd+cell_fail_lack+ho_unsucc_a_int_crct_type) Counters from table(s): p_nbsc_ho

DRAFT

PARAMETERS Total Equipped Capacity (as on 25th of the month) Sites Cells Total TRX EDGE TRX Erlangs Incremental Capacity added during the month No. of BTS sites installed during the month No. of Erlangs installed during the month. No. of EDGE TRXs installed during the month Traffic (NBH) Full Rate Traffic Half Rate Traffic Total Traffic Traffic (BBH) Total Traffic Utilization Radio Network Utilization (during BBH)

KPI TARGET
Metro/Circle

West / East
Comments Formula Ref. Detailed formula

<=70%
sum(nbr_calls_tc) over traffic category 5 (orig.) and 6 (inc.) - sum(b. succ_inc_inter_msc_ho) Counters from table(s): a = p_msc_tc b = p_msc_ho

Switch BHCA Utilization ( during Switch NBH) Network Wide KPI's (NBH)

<=80%

M086

sum(a.ghost_ccch_res - a.rej_seiz_att_due_dist; illegal establ. cause + a.bcsu_overload_lower_limit + a.bcsu_overload_upper_limit + a.bcsu_overload_deleted_rach) 100-100 * ---------------------------------------------------------------------- % sum(a.ch_req_msg_rec+b.packet_ch_req ) All counters are from the Counters from table(s): a= p_nbsc_res_access b= p_nbsc_packet_control_unti

Random Access Success Rate %

>=98

100%-RACH rejection ratio. We need to test this formula to committ the target value 100-rach_7a

sum(SDCCH_busy_att - tch_seiz_due_sdcch_con) 100 * ------------------------------------------- % sum(SDCCH_seiz_att) Counters from table(s): p_nbsc_traffic

SDCCH Blocking %

<=0.5

existing formula

blck_5a (sum(sdcch_cong_time/100)/3600)% Counters from table(s): (cngt_2)3600*1/1 p_nbsc_res_avail 00

SDCCH Time Congestion %

<=0.3
Exising formula to be used SDCCH observation results to be shared and analysed by endOct'04 and reviewed/final approval to besought

SDCCH Drop %

<=1.2

100 x sum (sdcch_radio_fail + sdcch_rf_old_ho + sdcch_user_act + sdcch_bcsu_reset + sdcch_netw_act + sdcch_bts_fail + sdcch_lapd_fail + / sum (sdcch_assign + sdcch_ho_seiz) - sum(sdcch_abis_fail_call + sdcch_abis_fail_old) -sum (sdcch_a_if_fail_call + sdcch_a_if_fail_old) sum(a.tch_call_req - a.tch_norm_seiz) - sum(b.msc_o_sdcch_tch + b.bsc_o_sdcch_tch ); DR calls - sum(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type) 100 * -------------------------------------------------------------------------- % sum(a.tch_call_req) - sum(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type)

TCH Blocking %

<=1

If IUO is used in NW then formula needs to be updated accordingly

blck_8d

Counters from table(s): a = p_nbsc_traffic b = p_nbsc_ho (sum(tch_cong_time/100)/3600)%

TCH Time Congestion % TCH Assignment Success Rate %

<=1.4 >=97
Needs to be verified on field

Counters from table(s): p_nbsc_res_avail (cngt_1)3600*1/1 Unit: seconds 00 100* (tch_new_call_assign/tch_call_req) Drops after TCH assignment considering re-establishments 100 * -------------------------------------------------------- % = TCH assignments for new calls+ max(0,(sum(HOin)-sum(HOout)) sum(spare057044 - tch_re_est_release) 100 * ------------------------------------- % (sum(tch_new_call_assign)+ max(0,(sum(HOin)-sum(HOout)) Counters from table(s): p_nbsc_service

TCH Drop %

<=2

7/10/2013

DRAFT

PARAMETERS

KPI TARGET
Metro/Circle

Comments

Formula Ref. Detailed formula

Sum(msc_o_call_clear+bsc_o_call_clear+cell_call_clear) 100-100 * ------------------------------------------------------% /* all HO attempts */ sum(msc_o_tch_tch_at+msc_o_sdcch_tch_at+msc_o_sdcch_at +bsc_o_tch_tch_at+bsc_o_sdcch_tch_at+bsc_o_sdcch_at ...... +cell_tch_tch_at+cell_sdcch_tch_at+cell_sdcch_at) /* HO impossible, no HO command sent */ -sum(msc_o_fail_lack+msc_o_not_allwd+msc_controlled_out_ho +msc_o_adj_cell_id_err_c +bsc_o_fail_lack+bsc_o_not_allwd+bsc_o_unsucc_a_int_circ_type +cell_not_allwd+cell_fail_lack+ho_unsucc_a_int_crct_type) Counters from table(s): p_nbsc_ho 100-hfr_66 Available BTS (second) = 100% * --------------------------------------------------Total BTS availability (second)

Handover Success Rate %

>=97

This formula and target needs to be approved

((Total No. of BTS)*(Measurement Period- BTS Unavailability Alarms)) = 100% * -----------------------------------------------------------------------

Network Availability (Radio)% Cell Wise KPI % ( Cell Busy Hour) Cells with Utilization>90%

>=99.97 <=10

(Total No. of BTS)*(Measurement Period) Counters: Total No. of BTS= Total number of BTS Measurement Period = Daily Measurements = 24 Hrs X 60 Minutes X 60 Seconds BTS Unvailability Alarms = BCCH Missing Alarms

Equipped Erlangs/BBH Erlangs sum(a.ghost_ccch_res - a.rej_seiz_att_due_dist; illegal establ. cause + a.bcsu_overload_lower_limit + a.bcsu_overload_upper_limit + a.bcsu_overload_deleted_rach) 100-100 * ---------------------------------------------------------------------% sum(a.ch_req_msg_rec+b.packet_ch_req ) All counters are from the Counters from table(s): a= p_nbsc_res_access b= p_nbsc_packet_control_unti sum(SDCCH_busy_att - tch_seiz_due_sdcch_con) 100 * ------------------------------------------- % sum(SDCCH_seiz_att) Counters from table(s): p_nbsc_traffic

Random Access Success Rate >=95 %

>95/90

Same as at NW level

100-rach_7a

SDCCH Blocking <=1 %

>95/90

Same as at NW level

blck_5a (sum(sdcch_cong_time/100)/3600)% Counters from table(s): p_nbsc_res_avail 100 x sum (sdcch_radio_fail + sdcch_rf_old_ho + sdcch_user_act + sdcch_bcsu_reset + sdcch_netw_act + sdcch_bts_fail + sdcch_lapd_fail + / sum (sdcch_assign + sdcch_ho_seiz) - sum(sdcch_abis_fail_call + sdcch_abis_fail_old) -sum (sdcch_a_if_fail_call + sdcch_a_if_fail_old) sum(a.tch_call_req - a.tch_norm_seiz) - sum(b.msc_o_sdcch_tch + b.bsc_o_sdcch_tch ); DR calls - sum(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type) 100 * -------------------------------------------------------------------------- % sum(a.tch_call_req) - sum(b.bsc_i_unsucc_a_int_circ_type ; Aif circuit pool handover failures + b.msc_controlled_in_ho + b.ho_unsucc_a_int_circ_type) Counters from table(s): a = p_nbsc_traffic b = p_nbsc_ho (sum(tch_cong_time/100)/3600)% Counters from table(s): p_nbsc_res_avail Unit: seconds

SDCCH Time Congestion <=0.85 %

>95/90

SDCCH Drop <=2.5 %

>95/90

TCH Blocking <=3 %

>95/90

TCH Time Congestion <=3 %

>95/90
100* (tch_new_call_assign/tch_call_req)

TCH Assignment Success Rate >=95 %

>95/90
Drops after TCH assignment considering re-establishments 100 * -------------------------------------------------------- % = TCH assignments for new calls sum(spare057044 - tch_re_est_release) 100 * ------------------------------------- % sum(tch_new_call_assign) Counters from table(s): p_nbsc_service

TCH Drop <=3 %

>95/90
Sum(msc_o_call_clear+bsc_o_call_clear+cell_call_clear) 100-100 * ------------------------------------------------------% /* all HO attempts */ sum(msc_o_tch_tch_at+msc_o_sdcch_tch_at+msc_o_sdcch_at +bsc_o_tch_tch_at+bsc_o_sdcch_tch_at+bsc_o_sdcch_at ...... +cell_tch_tch_at+cell_sdcch_tch_at+cell_sdcch_at) /* HO impossible, no HO command sent */ -sum(msc_o_fail_lack+msc_o_not_allwd+msc_controlled_out_ho +msc_o_adj_cell_id_err_c +bsc_o_fail_lack+bsc_o_not_allwd+bsc_o_unsucc_a_int_circ_type +cell_not_allwd+cell_fail_lack+ho_unsucc_a_int_crct_type) Counters from table(s): p_nbsc_ho

Handover Success Rate>=95 %

>95/90

Same as at NW level

100-hfr_66

7/10/2013

DRAFT

PARAMETERS Switch KPI's Peak Processor Load (MSCs/BSCs) %

KPI TARGET
Metro/Circle

Comments

Formula Ref. Detailed formula

Peak of all call processing units/processors (BCSU for BSC, CCSU & BSU for MSC) 100* sum(succ_page)/sum(fail_page+succ_page) Counters from table(s): p_msc_vlr M_056 sum(nbr_of_calls) where counter_id = 26 /* LU completed */ 100 * -------------------------------------------------------------- % sum(nbr_of_calls) where counter_id = 25 /* LU started */ Counters from table(s): p_nbsc_cc_pm lsr_2

<80

Paging Success Rate (NBH) %

>=92

Location Update Success Rate (NBH) %

>=97
Bharti proposed new formula to be tested and the result to be reviewed for the final agrrement on the formula

existing formula

Successful Call Rate (24 Hrs) % Network Availability (Switch/IN/GPRS)% Data KPI's Round trip time

>99 >99.99

<=700 ms

Target to be agreed once testing is complete by end Oct'04

one site, once a week test in best field conditions

Attach Success Rate excluding Unregistered Subs. %

>=99

PDP context activation success rate (Only NW Cause codes) %

>=99

Nokia to agree to Target value only after Nokia proposed formulas are tested in network by end Oct'04 Nokia to agree to Target value only after Nokia proposed formulas are tested in network by end Oct'04

Formulae? Can be done by GPRS Traffica only,

Formulae? Can be done by GPRS Traffica only,

max per bearer_id (8*(dlci_1_bytes_rec + dlci_2_bytes_rec + dlci_3_bytes_rec + dlci_4_bytes_rec + dlci_5_bytes_rec)/(period_duration*60)) 100 * --------------------------------------------- % sum per frbc over all unlocked child nsvc (c_nsvc.committed_info_rate*16);

Gb Utilisation %

<=70

Calcucated from frame relay counters. max utilization over peak hour

frbc object_instance = bearer_id in p_nbsc_frame_relay Counters from table(s):

tbf_16 = sum(NO_RADIO_RES_AVA_DL_TBF) 100 * -------------------------------------------------------------------------------------------------% sum(req_1_TSL_DL+req_2_TSL_DL+req_3_TSL_DL +req_4_TSL_DL+ req_5_8_TSL_DL)

% blocking of data channels on air interface % GPRS KPIs

<=2

Measured as multislot blocking on radio interface on DL, atleast 1 TS needs to be dedicated

Counters from table(s): p_nbsc_packet_control_unit

data in kilobits/ TBF total time ---------------------------------------- = average allocated tsl (sum(RLC_data_blocks_UL_CS1 * (20+3)+RLC_data_blocks_UL_CS2 * (30+3))* 8/1000 ---------------------------------------------------------------------sum(Nbr_of_UL_TBF)* sum(Ave_dur_UL_TBF_sum/100) / sum(Ave_dur_UL_TBF_den) ) ---------------------------------------------------------------------(sum(alloc_1_TSL_UL+2*alloc_2_TSL_UL+3*alloc_3_TSL_UL +4*alloc_4_TSL_UL) -----------------------------------------------------------------------sum(alloc_1_TSL_UL+alloc_2_TSL_UL+alloc_3_TSL_UL+alloc_4_TSL_UL)) Data througput /TS. Till TBF measurements are availble Drive test results to be considered Counters from table(s): p_nbsc_packet_control_unit

Average UL throughput per TBF

>=20 kbps

trf_72

data in kilobits/ TBF total time ---------------------------------------- = average allocated tsl (sum(RLC_data_blocks_DL_CS1 * (20+3)+RLC_data_blocks_DL_CS2 * (30+3))* 8/1000 ---------------------------------------------------------------------sum(Nbr_of_DL_TBF)* sum(Ave_dur_DL_TBF_sum/100) / sum(Ave_dur_DL_TBF_den) ) ---------------------------------------------------------------------(sum(alloc_1_TSL_DL+2*alloc_2_TSL_DL+3*alloc_3_TSL_DL +4*alloc_4_TSL_DL) ------------------------------------------------------------------------

Average DL throughput per TBF EDGE KPIs Average UL throughput per TBF Average DL throughput per TBF Voice Quality

>=30 kbps

Data througput /TS. Till TBF measurements are availble Drive test results to be considered

sum(alloc_1_TSL_DL+alloc_2_TSL_DL+alloc_3_TSL_DL+alloc_4_TSL_DL)) Counters from table(s): p_nbsc_packet_control_unit

trf_73

>=30 kbps >=45 kbps

by drive test in ideal RF conditions by drive test in ideal RF conditions

Voice Quality (MOS) in all cells during NBH Remarks

>=3.8

Since Nokia have not provisioned tool for MoS, SQI data with MoS mapping will be provided

All formula testing to be compleed by end Oct'04 and final agreement to be made

7/10/2013

Revised KPIs for Managed Services

1 2 Network Wide KPIs Radio Network Utilization (during BBH) Switch BHCA (during Switch NBH) Network Wide KPIs (during NBH) % SDCCH Blocking % TCH Assignment Success Rate % TCH Blocking (User Perceived) % SDCCH Time Congestion % TCH Time Congestion Random Access Success Rate Paging Success Rate Location Update Success Rate Successful Call Rate (during 24 hrs) Network Wide KPIs (during NBH) SDCCH Drop TCH Drop Handover Success Rate Network Wide KPIs (during NBH) Voice Quality (MOS) in all Cells during NBH Capacity Target 70% 80% Accessability Target 0.5% 97% 1% 0.3% 1.4% 98% 92% 97% 99% Retainability Target 1.2% 2% 97% Voice Quality Target 3.8 Availability Target 99% 99.97% 99.99% LCL >=50% >=75% UCL <=90% <=85% Max Penalty Limit >=100% >=90%

3 4 5 6 7 8 9 10 11

LCL <=0.4% <=96% <=0.8% <=0.25% <=1.1% <=97.5% <=90% <=96% <=98.5%

UCL >=0.6% >=98% >=1.2% >=0.35% >=1.7% >=98.5% >=94% >=98% >=99.5%

Max Penalty Limit >=1% <=95% >=2% >=0.5% >=2.8% <=95% <=88% <=92% <=95%

12 13 14

LCL <=1.1% <=1.8% <=95%

UCL >=1.3% >=2.2% >=99%

Max Penalty Limit >=2% >=3% <=90%

15

LCL <=3.7

UCL >=3.9

Max Penalty Limit <=3.2

Network Wide KPIs (during 24 hours) 16 Availability and accuracy of data for KPIs 17 Network Availability (Radio) 18 Network Availability (Switch/IN/GPRS)

LCL <=98.5% <=99.95% <=99.985%

UCL >=99.5% >=99.99% >=99.995%

Max Penalty Limit <=95% <=99.5% <=99.5%

1 2 3 4 5

GPRS/EDGE KPIs (during 24 hours) Round Trip Time Attach Success rate excluding Unregistered subs PDP context activation success rate (Only NW cause codes) Gb Utilization % blocking of data channels on air interface GPRS KPIs (during 24 hours) Average UL throughput per TBF Average DL throughput per TBF EDGE KPIs (during 24 hours) Average UL throughput per TBF Average DL throughput per TBF

Data Target 700 ms 99.00% 99.00% 70% 2% Target 20 kbps 30 kbps Target 30 kbps 45 kbps

LCL <=600 <=98.5% <=98.5% <=65% <=1% LCL <=15 <=25 LCL <=25 <=40

UCL >=800 >=99.5% >=99.5% >=75% >=3% UCL >=25 >=35 UCL >=35 >=50

Max Penalty Limit >=900 ms <=95% <=95% >=80% >=5% Max Penalty Limit <=10 kbps <=20 kbps Max Penalty Limit <=15 kbps <=30 kbps

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