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APICS 2012 CSCP List of Primary References and Additional Aids
Certified Supply Chain Professional (CSCP)
Primary Alternate reference edition Primary reference title sequence number number 1 1 APICS Certified Supply Chain Professional (CSCP) Learning System APICS Dictionary Supply Chain Logistics Management Supply Chain Logistics Management Principles of Supply Chain Management Principles of Supply Chain Management Introduction to Supply Chain Management Technologies Designing and Managing the Supply Chain Designing and Managing the Supply Chain Editor: John H. Blackstone Jr., Ph.D., CFPIM, Jonah's Jonah Donald Bowersox, David Closs and M. Bixby Cooper Donald Bowersox, David Closs and M. Bixby Cooper Richard E. Crandall, William R. Crandall and Charlie C. Chen Richard E. Crandall, William R. Crandall and Charlie C. Chen David Frederick Ross, CFPIM David Simchi-Levi, Philip Kaminsky and Edith SimchiLevi David Simchi-Levi, Philip Kaminsky and Edith SimchiLevi APICS NonMember Estimated member price delivery price (US$)++ time (US$)++ $1,275 $945 Imported, 1 to 2 weeks Imported, 1 to 2 weeks KnoWerX Corporate credit price (`)## `72,340 Nonmember price (`)## `68,000 Estimated Member delivery price (`)## time Imported, `61,200 1 to 2 weeks Reprinted, `2,060 up to 1 week
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2012
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2011 9780615394411 2010 9780073377872 2010 9780071276177 2010 9781420091076
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Module name Certified Supply Chain Professional (CSCP)
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Page 1 of 17
APICS CSCP Exam Content Manual
CSCP Examination Committee - 2012 Stock #09031-2012 Table of Contents Letter to Candidates Introduction About the APICS CSCP Examination
Question Format Taking the Test Interpreting Test Scores Suggested Study Materials
1 2 2
2 3 3 3
Additional Resources for APICS CSCP Candidates
APICS CSCP Learning System APICS CSCP Instructor-Led Review Courses APICS Educational Programs APICS Certified in Production and Inventory Management (CPIM) Basics of Supply Chain Management (BSCM) Review Course and Examination
4
4 5 5 5
APICS CSCP Certification Maintenance Continuing Professional Development
The Importance of Certification Maintenance APICS Code of Ethics
5
5 6
APICS Certified Supply Chain Professional (CSCP)
Scope of the Subject Matter APICS CSCP Content Content Outline Key Terminology Supplemental Glossary Bibliography Sample Questions Answers to Sample Questions
7
7 7 8 14 17 18 18 20
Page 2 of 17
APICS CSCP Learning System
APICS 2012 Edition Table of Contents Module 1: Fundamentals of Supply Chain Management
Module 1, Book 1 Contents
2012 APICS CSCP EXAM CONTENT MANUAL (ECM) Introduction Section A: Supply Chain Management Concepts
It's a World of Global, Complex, Interdependent Supply Chains Basic Supply Chain The SCOR Model: Linking Processes, Metrics, Best Practices, and Technologies Vertical versus Horizontal Integration Supply Chain Management Objectives Supply Chain Management Benefits Accounting and Financial Statement Basics
ECM-1 1-1 1-3
1-3 1-5 1-13 1-15 1-24 1-46 1-52
Section B: Supply Chain Alignment with Business Strategy
Business Strategy and Competitive Advantages Organizational and Supply Chain Strategy, Prioritization, Capabilities, and Alignment Resolving Misalignment or Gaps
1-68
1-70 1-74 1-106
Section C: Supply Chain Design and Improvement Considerations
Understanding the Marketplace Supply Chain Design Considerations Continuous Improvement
1-115
1-115 1-118 1-124
Section D: Inventory Management
The Need for Inventory Aggregate and Item Inventory Management Flow of Material Functions of Inventory Inventory-Related Cost Categories Effects of Inventory on the Financial Statements
1-148
1-148 1-151 1-153 1-155 1-157 1-159
Page 3 of 17
Supply Chain Logistics Management
Donald Bowersox, David Closs and M. Bixby Cooper ISBN: 9780073377872 Table of Contents About the Authors Preface SUPPLY CHAIN LOGISTICS MANAGEMENT PART I
CHAPTER 1 21st-Century Supply Chains
The Supply Chain Revolution Why Integration Creates Value Generalized Supply Chain Model Integrative Management and Supply Chain Processes Collaboration Enterprise Extension Integrated Service Providers Responsiveness Anticipatory Business Model Responsive Business Model Postponement Barriers to Implementing Responsive Systems Financial Sophistication Cash-to-Cash Conversion Dwell Time Minimization Cash Spin Globalization Summary Challenge Questions
vi vii 1
2
4 5 6 7 9 9 10 11 12 12 14 16 16 16 17 18 18 19 20
CHAPTER 2
Logistics
The Logistics of Business Is Big and Important The Logistical Value Proposition Service Benefits Cost Minimization Logistics Value Generation The Work of Logistics Order Processing Inventory Transportation Warehousing, Materials Handling, and Packaging Facility Network Design Logistical Operations Inventory Flow Information Flow Logistical Integration Objectives Responsiveness Variance Reduction Inventory Reduction Shipment Consolidation Quality Life Cycle Support Logistical Operating Arrangements Echelon Direct Combined Flexible Structure Supply Chain Synchronization
21
22 23 24 25 26 26 26 27 28 29 30 31 31 33 34 34 34 34 35 35 35 36 36 36 37 38 40
Page 4 of 17
Performance Cycle Structure Performance Cycle Uncertainty Summary Challenge Questions
41 43 45 46
CHAPTER 3
Customer Accommodation
Customer-Focused Marketing Transactional versus Relationship Marketing Supply Chain Service Outputs Customer Service Availability Operational Performance Service Reliability The Perfect Order Basic Service Platforms Customer Satisfaction Customer Expectations A Model of Customer Satisfaction Increasing Customer Expectations Limitations of Customer Satisfaction Customer Success Achieving Customer Success Value-Added Services Developing Customer Accommodation Strategy Framework for Strategic Choice Customer Relationship Management Summary Challenge Questions
47
48 49 50 52 53 54 55 56 57 58 58 59 62 62 63 64 65 66 66 68 68 69
CHAPTER 4
Procurement and Manufacturing
The Quality Imperative Dimensions of Product Quality Total Quality Management Quality Standards Procurement Procurement Perspectives Procurement Strategies Purchase Requirement Segmentation E-Commerce and Procurement Manufacturing Manufacturing Perspectives Manufacturing Strategies Total Cost of Manufacturing Lean and Six Sigma Lean Systems Six Sigma Logistical Interfaces Just-in- Time Requirements Planning Design for Logistics Performance-Based Logistics Summary Challenge Questions
71
72 72 73 74 74 75 78 81 81 82 82 86 88 90 90 90 91 91 92 92 92 93 94
CHAPTER 5
Information Technology
Information System Functionality Supply Chain Information System Modules ERP Data Warehouse Enterprise Integration and Administration
95
96 98 100 101
Page 5 of 17
Enterprise Operations Enterprise Planning and Monitoring Communication Technology Enterprise Operations Customer Accommodation Logistics Manufacturing Purchasing Inventory Deployment Enterprise Planning and Monitoring Sales and Operations Planning Supply Chain Visibility and Event Management Supply Chain Compliance Communication Technology Bar Code and Scanning Global Data Synchronization Internet Extensible Markup Language Satellite Image Processing Software as a Service Summary Challenge Questions
102 103 103 104 104 106 109 110 110 117 117 118 119 119 120 121 125 127 128 128 129 130 131
CHAPTER 6
Integrated Operations Planning
Supply Chain Planning Supply Chain Visibility Simultaneous Resource Consideration Resource Utilization Supply Chain Planning Applications Demand Planning Production Planning Logistics Planning Sales and Operations Planning (S&OP) Making S&OP Work Senior Leadership Involvement Collaborative Planning, Forecasting, and Replenishment Forecasting Forecasting Requirements Forecasting Components Forecasting Process Forecasting Techniques Forecasting Accuracy Summary Challenge Questions
132
133 133 133 134 134 134 135 135 136 138 138 138 141 141 142 144 147 150 151 152
PART II
CHAPTER 7
SUPPLY CHAIN LOGISTICS OPERATIONS
Inventory
Inventory Functionality and Definitions Inventory Functionality Inventory Definitions Inventory Carrying Cost Capital Taxes Insurance Obsolescence Storage Planning Inventory When to Order
155
156
157 158 159 162 162 162 162 163 163 163 163
Page 6 of 17
How Much to Order Managing Uncertainty Demand Uncertainty Performance Cycle Uncertainty Safety Stock with Combined Uncertainty Estimating Fill Rate Dependent Demand Replenishment Inventory Management Policies Inventory Control Reactive Methods Planning Methods Collaborative Inventory Replenishment Inventory Management Practices Product/Market Classification Segment Strategy Definition Policies and Parameters Summary Challenge Questions
164 168 168 172 173 176 178 178 179 181 182 187 188 188 190 190 190 191
CHAPTER 8
Transportation Infrastructure
Transport Functionality, Principles, and Participants Transport Functionality Transport Principles Transport Participants Transportation Regulation Types of Regulation History of Regulation Transportation Structure Rail Truck Water Pipeline Air Modal Classification Infrastructure in Crisis Transportation Service Traditional Carriers Package Service Intermodal Transportation Nonoperating Intermediaries Summary Challenge Questions
192
193 193 194 194 196 197 198 203 203 205 206 207 208 208 209 210 210 210 213 216 217 217
CHAPTER 9
Transportation Operations
Transportation Economics and Pricing Economic Drivers Costing Carrier Pricing Strategy Rates and Rating Transport Administration Operational Management Consolidation Negotiation Control Auditing and Claim Administration Logistical Integration Documentation Bill of Lading Freight Bill
218
219 219 221 222 223 229 230 232 233 234 235 235 236 236 236
Page 7 of 17
Shipment Manifest Pricing Pricing Fundamentals Pricing Issues Menu Pricing Summary Challenge Questions
238 238 238 240 243 244 244
CHAPTER 10 Warehousing
Strategic Warehousing Economic Benefits Service Benefits Warehouse Operations Handling Storage Warehouse Ownership Arrangements Private Public Contract Network Deployment Warehouse Decisions Site Selection Design Product-Mix Analysis Expansion Materials Handling Layout Sizing Warehouse Management Systems (WMS) Accuracy and Audits Security Safety and Maintenance Summary Challenge Questions
246
247 248 252 253 253 255 257 257 258 258 259 259 259 260 260 261 261 261 263 263 265 265 267 267 268
CHAPTER 11 Packaging and Materials Handling
Packaging Perspectives Packaging for Materials Handling Efficiency Package Design Utilization Communication Materials Handling Basic Handling Considerations Mechanized Systems Semiautomated Systems Automated Systems Information-Directed Systems Special Handling Considerations Summary Challenge Questions
269
269 272 272 273 275 276 276 277 278 280 283 284 285 286
PART III
SUPPLY CHAIN LOGISTICS DESIGN
Global Economies Global Supply Chain Integration Logistics in a Global Economy Stages of International Development Managing the Global Supply Chain Global Sourcing
287
288
288 289 290 290 294 298
CHAPTER 12 Global Supply Chains
Page 8 of 17
Rationale for Low-Cost-Country Sourcing Challenges for Low-Cost-Country Sourcing Guidelines for Sourcing Summary Challenge Questions
298 298 299 300 301
CHAPTER 13 Network Design
Enterprise Facility Network Spectrum of Location Decisions Local Presence: An Obsolete Paradigm Warehouse Requirements Procurement Drivers Manufacturing Drivers Customer Accommodation Drivers Warehouse Justification Systems Concept and Analysis Total Cost Integration Transportation Economics Inventory Economics Total Cost Network Formulating Logistical Strategy Cost Minimization Threshold Service Service Sensitivity Analysis Finalizing Strategy Summary Challenge Questions
302
303 304 304 305 305 306 306 307 308 309 309 311 317 319 320 320 321 324 325 326
CHAPTER 14 Network and Operational Planning
Planning Methodology Phase I: Problem Definition and Planning Feasibility Assessment Project Planning Phase II: Data Collection and Analysis Assumptions and Data Collection Analysis Phase III: Recommendations and Implementation Recommendations Implementation Supply Chain Analysis Methods and Techniques Design Decisions Design Logic Inventory Decisions Transportation Decisions Freight Lane Analysis Inventory Analysis Summary Challenge Questions
327
327 328 329 334 336 337 339 341 341 342 343 343 344 350 353 355 356 356 358
PART IV
ADMINISTRATION
Development and Management of Internal Logistics Relationships Functional Aggregation A Shift in Emphasis from Function to Process Virtuality and Organization Transparency Leading Organization Change Development and Management of Supply Chain Relationships Risk, Power, and Leadership The Range of Extended Supply Chain Relationships
359
360
360 361 363 367 368 369 370 371
CHAPTER 15 Relationship Development and Management
Page 9 of 17
Supply Chain Integrative Framework Developing Trust Summary Challenge Questions
373 379 380 381
CHAPTER 16 Operational and Financial Performance Measurement
Measurement System Objectives Operational Assessment Functional Perspectives Measuring Customer Accommodation Determining Appropriate Metrics Supply Chain Comprehensive Metrics Benchmarking Financial Assessment Cost-Revenue Analysis Strategic Profit Model Requirements for Financial Reporting Summary Challenge Questions
382
382 383 384 388 389 390 393 394 394 398 401 403 404
CHAPTER 17 Supply Chain Risk
Supply Chain Risk Management Product Complexity Regulatory Environmental Financial and Taxation Resource Availability Supply Chain Expertise Transport Capability Outsourcing Security Developing a Secure Supply Chain Rationale for Supply Chain Protection Cross-Border Operations Summary Challenge Questions
405
405 406 409 410 411 412 413 416 417 419 419 421 421 423 424
Epilogue Problems Cases Index
426 428 440 486
Page 10 of 17
Designing and Managing the Supply Chain
David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi and Ravi Shankar ISBN: 9780070666986 Table of Contents About the Authors Foreword Preface Acknowledgments List of Cases
CHAPTER 1 INTRODUCTION TO SUPPLY CHAIN MANAGEMENT
1.1 What Is Supply Chain Management? 1.2 The Development Chain 1.3 Global Optimization 1.4 Managing Uncertainty and Risk 1.5 The Evolution of Supply Chain Management 1.6 The Complexity 1.7 Key Issues in Supply Chain Management 1.8 Book Objectives and Overview Discussion Questions CASE: MEDITECH SURGICAL
vii viii ix xv xvii
1
1 3 4 5 7 11 12 16 18 18
CHAPTER 2
INVENTORY MANAGEMENT AND RISK POOLING
CASE: STEEL WORKS, INC. 2.1 Introduction 2.2 Single Stage Inventory Control 2.2.1 The Economic Lot Size Model 2.2.2 The Effect of Demand Uncertainty 2.2.3 Single Period Models 2.2.4 Initial Inventory 2.2.5 Multiple Order Opportunities 2.2.6 Continuous Review Policy 2.2.7 Variable Lead Times 2.2.8 Periodic Review Policy 2.2.9 Service Level Optimization 2.3 Risk Pooling CASE: RISK POOLING 2.4 Centralized Versus Decentralized Systems 2.5 Managing Inventory in the Supply Chain 2.6 Practical Issues 2.7 Forecasting 2.7. I Judgment Methods 2.7.2 Market Research Methods 2.7.3 Time-Series Methods 2.7.4 Causal Methods 2.7.5 Selecting the Appropriate Forecasting Technique Summary Discussion Questions CASE: SPORT OBERMEYER
27
27 31 33 33 36 36 39 41 42 45 45 47 48 49 52 52 56 57 58 58 59 59 59 60 60 63
CHAPTER 3
NETWORK PLANNING
CASE: THE Bis CORPORATION 3.1 Introduction 3.2 Network Design 3.2.1 Data Collection 3.2.2 Data Aggregation
79
79 81 82 84 84
Page 11 of 17
3.2.3 Transportation Rates 3.2.4 Mileage Estimation 3.2.5 Warehouse Costs 3.2.6 Warehouse Capacities 3.2.7 Potential Warehouse Locations 3.2.8 Service Level Requirements 3.2.9 Future Demand 3.2.10 Model and Data Validation 3.2.11 Solution Techniques 3.2.12 Key Features of a Network Configuration SCP 3.3 Inventory Positioning and Logistics Coordination 3.3. I Strategic Safety Stock CASE: ELECCOMP INC. 3.3.2 Integrating Inventory Positioning and Network Design 3.4 Resource Allocation Summary Discussion Questions CASE: H. C. STARCK, INC.
88 89 90 91 92 92 92 92 93 96 97 97 99 105 106 109 110 111
CHAPTER 4
SUPPLY CONTRACTS
CASE: AMERICAN TOOL WORKS 4.1 Introduction 4.2 Strategic Components 4.2.1 Supply Contracts 4.2.2 Limitations 4.3 Contracts for Make-to-Stock/Make-to-Order Supply Chains 4.4 Contracts with Asymmetric Information 4.5 Contracts for Nonstrategic Components Summary Discussion Questions
127
127 128 129 129 134 135 139 140 142 143
CHAPTER 5
THE VALUE OF INFORMATION
CASE: BARILLA SpA (A) 5.1 Introduction 5.2 The Bullwhip Effect 5.2.1 Quantifying the Bullwhip Effect 5.2.2 The Impact of Centralized Information on the Bullwhip Effect 5.2.3 Methods for Coping with the Bullwhip Effect 5.3 Information Sharing and Incentives 5.4 Effective Forecasts 5.5 Information for the Coordination of Systems 5.6 Locating Desired Products 5.7 Lead-Time Reduction 5.8 Information and Supply Chain Trade-offs 5.8.1 Conflicting Objectives in the Supply Chain 5.8.2 Designing the Supply Chain for Conflicting Goals 5.9 Decreasing Marginal Value of Information Summary Discussion Questions CASE: REEBOK NFL REPLICA JERSEYS: A CASE FOR POSTPONEMENT
147
147 158 159 161 163 166 167 169 169 170 171 171 172 172 175 176 176 177
CHAPTER 6
SUPPLY CHAIN INTEGRATION
CASE: DELL INC.: IMPROVING THE FLEXIBILITY OF THE DESKTOP PC SUPPLY CHAIN 6.1 introduction 6.2 Push, Pull, and Push-Pull Systems 6.2.1 Push-Based Supply Chain 6.2.2 Pull-Based Supply Chain 6.2.3 Push-Pull Supply Chain
185
185 195 195 195 196 197
Page 12 of 17
6.2.4 Identifying the Appropriate Supply Chain Strategy 6.2.5 Implementing a Push-Pull Strategy 6.3 The Impact of Lead Time 6.4 Demand-Driven Strategies 6.5 The Impact of the Internet on Supply Chain Strategies 6.5.1 What Is E-Business? 6.5.2 The Grocery Industry 6.5.3 The Book Industry 6.5.4 The Retail Industry 6.5.5 Impact on Transportation and Fulfillment Summary Discussion Questions CASE: THE GREAT INVENTORY CORRECTION
198 200 202 204 205 206 207 207 208 209 209 210 210
CHAPTER 7
DISTRIBUTION STRATEGIES
CASE: [Link]'S EUROPEAN DISTRIBUTION STRATEGY 7.1 Introduction 7.2 Direct Shipment Distribution Strategies 7.3 Intermediate Inventory Storage Point Strategies 7.3.1 Traditional Warehousing 7.3.2 Cross-Docking 7.3.3 Inventory Pooling 7.4 Transshipment 7.5 Selecting an Appropriate Strategy Summary Discussion Questions
215
215 238 238 239 240 241 242 247 247 248 249
CHAPTER 8
STRATEGIC ALLIANCES
CASE: HOW KIMBERLY-CLARK KEEPS CLIENT COSTCO IN DIAPERS 8.1 Introduction 8.2 A Framework for Strategic Alliances 8.3 Third-Party Logistics 8.3.1 What Is 3PL? 8.3.2 Advantages and Disadvantages of 3PL 8.3.3 3PL Issues and Requirements 8.3.4 3PL Implementation Issues 8.4 Retailer-Supplier Partnerships 8.4.1 Types of RSP 8.4.2 Requirements for RSP 8.4.3 Inventory Ownership in RSP 8.4.4 Issues in RSP Implementation 8.4.5 Steps in RSP Implementation 8.4.6 Advantages and Disadvantages of RSP 8.4.7 Successes and Failures 8.5 Distributor Integration 8.5.1 Types of Distributor Integration 8.5.2 Issues in Distributor Integration Summary Discussion Questions CASE: AUDIO DUPLICATION SERVICES, INC. (ADS) CASE: THE SMITH GROUP CASE: MARUTI UDYOG LIMITED
251
251 254 256 257 258 258 260 261 262 262 263 264 265 265 266 267 268 268 269 270 270 271 272 273
CHAPTER 9
PROCUREMENT AND OUTSOURCING STRATEGIES
CASE: ZARA 9.1 introduction 9.2 Outsourcing Benefits and Risks 9.3 A Framework for Buy/Make Decisions 9.4 Procurement Strategies
277
277 291 292 294 296
Page 13 of 17
9.4.1 Supplier Footprint 9.5 E-Procurement Summary Discussion Questions CASE: SOLECTRON: FROM CONTRACT MANUFACTURER TO GLOBAL SUPPLY CHAIN INTEGRATOR
298 300 304 305 305
CHAPTER 10 GLOBAL LOGISTICS AND RISK MANAGEMENT
CASE: WAL-MART CHANGES TACTICS TO MEET INTERNATIONAL TASTES 10.1 Introduction 10.1.1 Global Market Forces 10.1.2 Technological Forces 10.1.3 Global Cost Forces 10.1.4 Political and Economic Forces 10.2 Risk Management 10.2.1 Many Sources of Risks 10.2.2 Managing the Unknown-Un/mown 10.2.3 Managing Global Risks 10.2.4 Requirements for Global Strategy Implementation 10.3 Issues in International Supply Chain Management 10.3.1 International versus Regional Products 10.3.2 Local Autonomy versus Central Control 10.3.3 Miscellaneous Dangers 10.4 Regional Differences in Logistics 10.4.1 Cultural Differences 10.4.2 Infrastructure 10.4.3 Performance Expectation and Evaluation 10.4.4 Information System Availability 10.4.5 Human Resources Summary Discussion Questions
321
321 324 325 326 326 327 327 328 330 333 334 335 335 336 337 338 338 338 339 340 340 340 341
CHAPTER 11 COORDINATED PRODUCT AND SUPPLY CHAIN DESIGN
CASE: HEWLETT-PACKARD: DESKJET PRINTER SUPPLY CHAIN 11.1 A General Framework 11.2 Design for Logistics 11.2.1 Overview 11.2.2 Economic Packaging and Transportation 11.2.3 Concurrent and Parallel Processing 11.2.4 Standardization 11.2.5 Selecting a Standardization Strategy 11.2.6 Important Considerations 11.2.7 The Push-Pull Boundary 11.2.8 Case Analysis 11.3 Supplier Integration into New Product Development 11.3.1 The Spectrum of Supplier Integration 11.3.2 Keys to Effective Supplier Integration 11.3.3 A "Bookshelf" of Technologies and Suppliers 11.4 Mass Customization 11.4.1 What Is Mass Customization? 11.4.2 Making Mass Customization Work 11.4.3 Mass Customization and Supply Chain Management Summary Discussion Questions CASE: HEWLETT-PACKARD COMPANY: NETWORK PRINTER DESIGN FOR UNIVERSALITY
343
343 351 354 354 355 356 357 361 361 362 363 365 365 366 367 367 367 368 369 369 370 370
CHAPTER 12 CUSTOMER VALUE
CASE: MADE TO MEASURE
377
377
Page 14 of 17
12.1 Introduction 12.2 The Dimensions of Customer Value 12.2.1 Conformance to Requirements 12.2.2 Product Selection 12.2.3 Price and Brand 12.2.4 Value-Added Services 12.2.5 Relationships and Experiences 12.2.6 Dimensions and Achieving Excellence 12.3 Customer Value Measures 12.4 Information Technology and Customer Value Summary Discussion Questions
380 382 382 384 387 388 389 391 392 395 397 398
CHAPTER 13 SMART PRICING
CASE: STARBUCKS ECONOMICS: SOLVING THE MYSTERY OF THE ELUSIVE "SHORT" CAPPUCCINO 13.1 Introduction 13.2 Price and Demand 13.3 Markdowns 13.4 Price Differentiation 13.5 Revenue Management 13.6 Smart Pricing 13.6.1 Differential Pricing 13.6.2 Dynamic Pricing 13.7 Impact of the Internet 13.8 Caveats Summary Discussion Questions CASE: THE GREAT REBATE RUNAROUND
399
399 400 401 402 403 405 408 408 410 411 412 413 413 414
CHAPTER 14 INFORMATION TECHNOLOGY AND BUSINESS PROCESSES
CASE: SUPPLY CHAIN WHIRL 14.1 Introduction 14.2 The Importance of Business Processes 14.3 Goals of Supply Chain IT CASE: 7-ELEVEN STOCKS UP ON TECH SAVVY 14.4 Supply Chain Management System Components 14.4.1 Decision-Support Systems 14.4.2 IT for Supply Chain Excellence 14.5 Sales and Operations Planning CASE: S&OP "EVOLUTION" AT ADTRAN 14. 6 Integrating Supply Chain Information Technology 14.6.1 Implementation of ERP and DSS 14.6.2 "Best of Breed " versus Single-Vendor ERP Solutions Summary Discussion Questions
419
419 421 422 428 432 435 436 439 442 442 445 446 447 448 449
CHAPTER 15 TECHNOLOGY STANDARDS
CASE: PACORINI STAYS ON TOP OF GLOBAL LOGISTICS MARKET WITH IBM SOA SOLUTION 15.1 Introduction 15.2 IT Standards 15.3 Information Technology Infrastructure 15.3.1 Interface Devices 15.3.2 System Architecture 15.3.3 Electronic Commerce 15.4 Service-Oriented Architecture (SOA) 15.4.1 Technology Base: IBM and Microsoft 15.4.2 ERP Vendor Platform: SAP and Oracle
451
451 452 453 455 455 455 457 460 460 462
Page 15 of 17
15.4.3 Conclusion 15.5 Radio Frequency Identification (RFID) 15.5.1 Introduction 15.5.2 RFID Applications 15.5.3. RFID and Point-of-Sale Data 15.5.4 Business Benefits 15.5.5 Supply Chain Efficiency Summary Discussion Questions
463 464 464 465 468 469 471 471 472
CHAPTER 16 LOCAL ISSUES IN SUPPLY CHAIN MANAGEMENT
CASE: AMAZING STORY OF MUMBAI DABBAWALAHS 16.1 Introduction 16.2 Supply Chain Issues during Natural Disasters and Other Calamities 16.3 Supply Chain Issues for SMEs 16.4 Organized Retail in India 16.5 Reverse Logistics Summary Discussion Questions
473
473 479 479 480 481 482 482 483
APPENDIX A
COMPUTERIZED BEER GAME
A.1 Introduction A.2 The Traditional Beer Game A.2.1 The Difficulties with the Traditional Beer Game A.3 The Scenarios A.4 Playing a Round A.4.1 1ntroducing the Game A.4.2 Understanding the Screen A.4.3 Playing the Game A.4.4 Other Features A.5 Options and Settings A.5.1 File Commands A.5.2 Options Commands A.5.3 The Play Commands A.5.4 The Graphs Commands A.5.5 The Reports Commands
485
485 485 486 487 488 488 489 490 492 493 493 493 496 497 498
APPENDIX B
THE RISK POOL GAME
B.1 Introduction B.2 The Scenarios B.3 Playing Several Rounds B.3.1 1ntroducing the Game B.3.2 Understanding the Screen B.3.3 Playing the Game B.3.4 Other Features B.4 Options and Settings B.4.1 File Commands B.4.2 Play Commands B.4.3 The Reports Commands
500
500 500 501 501 502 503 503 503 504 504 506
APPENDIX C
EXCEL SPREADSHEET
C.1 introduction C.2 The Spreadsheet
508
508 508
APPENDIX D
THE BIDDING GAME
D.1 introduction D.2 The Scenario D.3 instructions for Excel Version of the Game
509
509 509 510
Page 16 of 17
BOBILOGRAPHY INDEX
511 521
Page 17 of 17
