Quality Care 1 Running Head: HILL-VIEW TERRACE QUALITY OF CARE

The Attitudes of Hill-View Terrace Rehab Select Patients about the Quality of Care Receive Erica A. Ballard SOWK 364/365 Tuskegee University July 28, 2013

Quality Care 2 I. Description problem: While residing at a nursing home/ rehab facility, there can be a few challenges that people have to deal with and a few living styles that people may have to become accustom to. There are different reasons why people reside in the nursing home. Some of the reasons are to receive the people care that they need and cannot receive at their own home, to recover from an accident or surgery that was performed, to receive 24 hour care, etc. Every patient, no matter what their reasons are for residing in a nursing home facility, should receive quality care. Quality is the standard something as measured against other things of a similar kind; the degree of excellence of something. Care on the other hand is defined as feel, concern, and protection of something or someone. Every individual that enters the doors of a facility should be treated with quality care. II. Attributes to be measured: Within the administered questionnaire I presented questions about quality care while at Hill-View Terrace Rehab Select. Patients at Hill-View Terrace were asked to express their attitudes about the treatment that they have received while residing at Hill-View Terrace. There were three background questions that were asked on the survey to determine whether or not a students age, classification, or gender played a particular role in their treatment while at the facility. Some of the questions that were asked within the survey pertained to the patients attitude about their call lights being answered in a timely manner, whether or not they enjoyed the food that is served at the facility, their attitude about returning to the facility if they had to, their attitude about referring others to the facility to receive care, and dhow they sleep at night while they are at the facility. These particular questions were asked because there are numerous

Quality Care 3 factors that contribute to a patient receiving quality care. Not all patients have the same needs and desires that have to be addressed. III. Hypotheses, expectations, or research questions: In result to the survey I hypothesize that the patients will respond in a fair manner that displays that they do not hate the facility overall, but some areas can be improved. I think that the patients are going to respond fairly about everything except for their call lights being answered in a timely manner. I think that the patients will not have any complaints about the staff, medical care, or the food that is served at the facility. I expect for some of the patients to respond in a manner that shows that they have been receiving quality care at the facility. The reason being is that all of the patients communicate daily about how well they are being treated at the facility. The patients do not have a problem with communicating about what they do and do not like.

IV. Conclusion From the results of the surveys, I have gathered that the patients at Hill-view Terrace are receiving quality care. However, the amount of time that the patients call lights are being answered needs to be improves. The patients seem to be displeased with the amount of time that it takes a staff member or faculty member to answer their call light when signaled. The patients responded that it takes up to 5-10 minutes for someone to answer their call light. The patients did think that the food that is served at Hill-View Terrace is up-to-par. According to the results of the survey, the patients 25% of the patients responded that the food that is served is rated a 4. This means that the food is enjoyed by the patients. On the other hand, 75% of the patients rated the food served a 5 which is the best. The results showed that the patients are more than likely and likely to refer someone to the facility. This indicates that the residents are pleased with the

Quality Care 4 services and quality of care enough to where they are willing to recommend someone else to the facility. Overall, the results show that the patients are well pleased with the care that they receive at Hill-View Terrace.

The graph above displays how well the patients sleep at night. Fifty percent of the patients stated that they sleep somewhat well at night and 50% of the rest of the patients that were surveyed stated that they sleep somewhat well at night as well. By the results that were presented in the survey, I think that the patients are sleeping fairly well at the facility. Sleep does not seem to have a negative effect on the quality of care that the patients receive. From the manner in which the patients responded to the survey it is clear that the patient receiving rest at night is not a problem while residing in the facility.

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This particular graph depicts the residents races within the facility that participated in the survey about their care while in the facility. The pie chart displays that the amount of individuals that participated in the survey were of two races. The races that participated in the survey about their care was 50% Caucasian and 50% were African American individuals. The race was an important question in the survey because race may play a major part in the patients attitudes about the type of care they are receiving within the facility. The two races that were participants in the survey about the quality of care received at Hill-View Terrace were Caucasians and African Americans. However, the facility serves a variety of races. Hill-View Terrace accepts individuals of all races.

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The ages of the patients that participated in the survey are displayed above. The patients that participated in the survey fell between the ages of 64 years old and 75 years old. Over half of the individuals that participated in the survey were over 75 years of age. This question served as a major factor within the survey because a persons age may have an effect on their attitude about the quality of service and the facility as a whole. When people are in different age ranges, it reflects the manner of which they desire to be cared for and their non-tolerance for not being treated with quality care. At a particular age, some patients are not too soft at expressing their needs. At an older age people seem to be more vocal about their needs, wants and desires.

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