2days Training

Email Etiquette & Business Writing

Good Behaviour Online

Introduction

details
Date nd 1-2 August 2013 th 17-18 October 2013 Time 9.00am 5.00pm

When information needs to be disseminated quickly, there's no better way than by email. Unfortunately, with the benefit of speed come some problems that aren't always predictable unless employees are forewarned. This email etiquette training course is designed to help employees know the appropriate use of the Internet while at work as well as behaviors they must vigorously avoid.

Objective
Explain instances when sending email is necessary and

Complimentary To Our Delegates

Pen Drive

appropriate. Identify occasions when sending or retrieving email is unacceptable. Understand items they should never send electronically from their workplace. Create an email subject line that accurately describes the content of the message. State and avoid 12 of the most common mistakes people make in business writing. Consider the visual components that enhance an email message and make for easy reading. Determine who should and should not receive copies of emails. Know what to do when emails misfire and reach the wrong people. Develop a personal action plan to improve their email skills at work.

www.compextrg.com

Email Etiquette & Business Writing training modules

Module 1 Sending Emails When email should be sent Email, Mail groups & you What to consider before an email is sent Module 2 Matters of Formatting Character Spacing Subject Line Sculpt the body Salutation List & bullets & paragraph Attachments & Tone Punctuation & Correct Word Abbreviation Long Messages Module 3 Planning your email Learning to write online Managing Emails CC & BCC Email Content Email Signature Module 4 How to say It Basic Guideline Identify Yourself Formal Language Delivering Bad News Avoid Surprises Module 5 Questions of English Grammar & Preposition Common Mistakes Active & Passive Sentences Useful English Module 6 Business Email Get Right to the point Using Simple Sentences Word Choice Flaming under Control Module 7 Legal Points Legal Issues SPAM & Phishing Module 8 Business Writing Technical & Workplace Writing Business Memo Simplified Language

ABOUT THE TRAINER

Ms Esther is a Microsoft Certified Trainer. Ms Esther has a Master of Business Administration from Cambridge International University, USA, a Diploma in Computers in Business & Management, UK, United Kingdom. She is a very versatile, dedicated and committed, Consultant and Corporate IT Trainer almost 10 years after been in Training & Research industry for ICT and management industrial experiences for over the past 16 years. Last year she had been awarded at University Malaya for Outstanding Achievement Award in Information Technology ( CIU ) for successor in ICT and Training Industrial. A prestigious awards, from MU. She has been conducting various training for IT / ICT, and even Soft- Skills and Management trainings courses for governments and corporate organizations since year 1999. for namely, Maybank, MBB, MCSB, Scotia Bank Berhad, Bank Bumiputra Commerce ( CIMB), Ministry of Education ( MOE ), Ministry of Finance, JabatanPerdanaMenteri, Telekom Malaysia Berhad ( IT Division ), JabatanPerikanan, Aetna Universal Berhad, Berjaya Group of Companies, Citibank Malaysia, Cadbury, Arab Assurance / AM-Life, ( AM-Assurance ), AMBank Group, Malaysian Airlines System ( MAS), Singapore Airlines ( SIA ), Astro, TenagaNasionalBerhad ( TNB), OCBC, ING Insurance Group, Ministry of Defense ( Mindef ), Army, Air Force, Navy, KWSP / EPF, Mimos, InstitusiKementerianBelia Negara(IKBN),Bank Negara,Bank of Tokyo,MOHE and many more. Ms Esther is a Registered Certified Corporate IT Trainer for FMM, MIA and MIASA since November 2009. She travels to various states, through-out Malaysia to provide any I T, Communications and Management training courses for IT Professionals & Non-IT Professionals. Certification to deliver : Microsoft Certified Professional ( MCP ), (USA) Microsoft Certified Solutions Developer ( MCSD ), ( USA ) Microsoft Certified Product Specialist ( MCPS ), ( USA ) Microsoft Office Specialist Microsoft Office Application Course ( MOS ) Microsoft Certified Trainer ( MCT ) ( USA ) Introduction & Understand ISO 9000 Professional Certification. ISO 900, Corporate Certified Trainer ALTAI Wireless Certified Engineer ( WCT ) Registered Trainer Certified Corporate IT Trainer for FMM, MIA and MIASA

training that gives you more than your investment

Email Etiquette & Business Writing REGISTRATION FORM

Date
1-2nd August 2013 17-18th October 2013

Venue
Vistana Hotel, KL Vistana Hotel, KL

Early Bird
24th July 2013 1st October 2013

Choice

COMPEX System Solutions

No 77, Leboh Seraya, Petaling Garden, 41200 Klang. Selangor Darul Ehsan Tel : 603.5162 8254 Fax : 603.5162 8654 E-mail : compex@compextrg.com Website: www.compextrg.com

THE TRAINING PROGRAM The fee includes course materials, use of workstation during the workshop session,hardware & software, lunch and coffee breaks for the whole training program. RESERVATIONS Reservations can be made by telephone of fax. Registration is confirmed on receipt of registration form and payment must be cleared three working days before the program date. If unable to do so, please advise late payment in writing. CANCELLATIONS & TRANSFERS If the registered delegate is unable to attend, a substitute is welcome at no additional charges. Please provide the name and the position of the substituted delegate 2 days prior to the training program. Cancellation and full refund will only be accepted up to 5 working days before the training program. If COMPEX System Solutions must cancel a course for any reason, liability is limited to the registration fee only.

All payments must be crossed and made payable to :

COMPEX SYSTEM SOLUTIONS

DELEGATES DETAILS *NAME (Please include salutation eg. Mr/Ms/Mrs/Dr.)

NAME 1 NAME 2 NAME 3 NAME 4 POSITION POSITION POSITION POSITION

PERSON TO CONTACT
NAME COMPANY TEL. ADDRESS EXT. FAX POSITION

EMAIL CHEQUE NO. AMOUNT

INCORRECT INFORMATION It is possible that you may receive multiple mailings or faxes of this event or incorrect company details, for which we apologise. If this happens, please let us know so that we can update our database immediately. If you do not wish to have your name in our database, please let us know and we will remove it. SBL SCHEME : Please apply for your rebate of the training programme fee under SBL scheme through your Human Resource Department.

Fee shown above is for per delegate Date shown above is the registration date and NOT the payment date

FEES

Delegate(s)

Before/On As Above

After As Above

RM1,299.00

RM1,399.00 RM1,299.00
GROUP discount available for more than 5 pax call & enquire within

2 or more RM1,199.00

COMPEX SYSTEM SOLUTIONS(Co. Reg. No: 1864025-A) No 77, LebohSeraya, PetalingGarden, 41200 Klang, Selangor DarulEhsan Tel: 03-51628254 Fax: 03-51628654 Email: compex@compextrg.com Website: www.compextrg.com

REGISTRATION FORM
Attn:

Maler Selvarajah

Date:

Company Name* Company Address* Finance Dept Contact * Contact Person * Telephone * Purchase Order No.*
Note: *Required to complete

Designation* Designation* Fax No.* Cheque No.

Email: Email:

Yes! Please register the following :Course : Attendee(s) Name 1. IC No Designation Training Dates : Tel No. E-mail Address

2. 3.

4.

Total Fees*

: RM Official Company Stamp*

I hereby confirm & approve the above registration. Authorized Signature: Name: Designation:

TERMS AND CONDITIONS Please read and understand the terms and conditions below.
1 Payment: Payment shall be made payable to Compex System Solutions Admittance will only be permitted upon receipt of full payment. Bank details: CIMB Bank Bhd (Account No: 12030385926058) Cancellation and Postponement All cancellation and postponement of registration MUST be made to Compex System Solutions in writing. Promotion Price Validity of promotion price are only apply to a specific scheduled dates determine by Compex System Solutions . No changes on training dates are allowed to the customer. Compex System Solutions reserves the right to reschedule any of the above training.

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