Comments in Brown User Emulation - query a customer by name, mobile number, user name, or email address List User

data in tabular format with an option to search using a string (could be name, mobile number etc) - View their my account information and do all the tasks they can do on the website (view trips, modify, cancel, add credit card, add vehicle, add passenger, etc) - need a way to press a button to send them a new temp password if they call in to change their password. We press a button to send them an email with a temp password, when they use the temp password the system asks them to change their password We can provide an option for admin to reset a user password, up on using this functionality the user will receive an email to their registered email id with a link and a temporary password, navigating to the link will allow the user to use their temporary password and reset a new one. - need ability to book a ticket on their behalf We can provide this feature but we need to figure out a way to charge their credit card. The challenges here could be what if the user has multiple credit cards, are we authorized to charge users in this way, will the payment gateway request any password (Security Key) associated with the credit card during processing the payment. -need ability to change their seat if they ask - need ability to resend activation code What activation code - would be nice to be able to manually add Rewards points to someones account - Need ability to add a $20 service charge to tickets booked on the phone by our team. $20 per booking regardless of whether they book one way or round trip. For example, even if they book a one way it is $20. Can the system determine that the trip was booked by an internal user and automatically add a service charge line to their billing section of the invoice? Vehicle and Routes - need ability to add Vehicles - Motor Coach 1 (MC1) - Motor Coach 2 (MC2) - Need ability to add terminals

- Austin: Central - Austin: North - Dallas: North - Dallas: Downtown - Need ability to create routes with all associated data - Austin: Central to Dallas: Downtown Duration 3 hours Fare: $85 - Houston: Downtown to San Antonio: River Walk Duration 3 hours Fare: $85 - Need ability to assign schedules and vehicles to routes - Route 1: Austin: Central to Dallas: Downtown Dep 700 am Arrive 10 am MC1 - Route 2 Dallas: Downtown to Austin: Central Dep 11 am Arrive 2 pm MC2 - Need ability to select Routes and assign them to days on a calendar - would love to be able to select multiple days at a time and assign a route - for example, assign the Route 1 above to every Mon, Tues, Wed, Thurs, Fri for the next three months - then have the ability go into a specific day and black out a route or routes. For example go into December 25 and remove all routes from that day so that the user receives a message that says, we are sorry, but there are no seats available on your selected day of travel - Need ability to go into a route change the duration and or departure/arrival times for selected days as necessary. For example, if a construction project on the highway is causing the trip to take 4 hours instead of three and we know it will be that way for a few weeks we will want to change the duration and also possibly change the departure time and for sure want to change the arrival time. We need an easy way to do this for a selected period of time. - So as I see it we need: - Vehicles Maintenance - Terminals Maintenance - Routes Maintenance - Schedule Maintenance Accounting & Reporting

- Need a manifest report for each trip (a trip is one distinct execution of a route on the schedule) - Need name of all travelers, mobile, email, and vehicle information if they asked for parking - Report should also show the route and schedule that the manifest pertains to - Report needs to show if a passenger is dropping off a car or picking one up. - If possible and Braintree allows it, which I think they do, Id like the charges reversed on a credit card when someone cancels a trip. Charges should only be reversed if their scheduled departure time is more than 24 hours away. We need to figure out a way to refund just half if they paid for a round trip but only cancel one leg. In that scenario we can probably just refund the cost of the leg and not parking. We can handle the parking refund manually. If they cancel both legs then we refund parking too since they arent using parking at all. If Braintree provides the option for returning the funds automatically we can get this done, we may need some extra time here. - If we cant automate this then I need a screen and report that allows me to see by date range all cancellations. I can then manually refund payments on braintrees website. It would be nice to have a check box on the admin panel that I can check off as I process refunds to know they are cleared. - Need a report for each trip that shows all passengers arriving who have a car parked with us, and all car details- so we can have their cars ready - would love to have the ability to put a discount % on a users profile. Then a discount line shows on their confirmation in the billing section every-time they book. For example: We query up Erik Baileys profile and we see a spot to put in 10% for a discount. Then whenever he books he gets 10% off his fares (no discount on parking). - As we get bigger it will be necessary to be able to put a discount on every profile that contains a certain company name. For example, have the system put a discount on every user tied to the company Goodworks. The issue here we had at Savoya was that when entering their company online people write it differently (Goodworks LP, Goodworks LLC, Goodworks). So we would need a way to sort companys in the system by name, check the ones we want, and then put the discount on all of those Goodworks companies in the database. Admin - if possible would like to have user name and password for employees and have their actions in the system date and time stamped in notes. So, if employee A books

a trip for a customer we can see which employee did it and when. If employee A cancels a trip by accident for a customer we would be able to see which employee did it. Example:

Valet Parking - Need ability to set Parking Price per day Price may differ at each Terminal - so need ability to set a parking price for each terminal - For now, parking will be per day ($25 per 25 hour period or portion thereof) formula coming soon - Need ability to add a sales tax line percentage that may differ per terminal. For example: - Select Terminal: Austin: Downtown - Set parking rate for 25 hours : $15 - Set tax rate: 8.25% System then calculates difference between departure time and final arrival time back at origination terminal and charges the appropriate base parking fee and tax. A confirmation would contain: Departure: $85 Return: $85 Parking: $50 Parking Tax: $4.13 Total: $224.13 If a user selects parking for a one way trip (no return) then we give them a message to call our office to setup parking.

Please call our Operations Center at XXX-XXX-XXXX to setup your parking. Our online valet parking reservation system is not available unless a round trip ticket is booked. - Need ability to turn off and turn on the parking offering based on Terminal. - For example we might not offer parking at the Austin: Downtown terminal. Thus we dont want that to even present as an option to the user if their departure terminal is Austin: Downtown.