Services description and lead times

Ref. Item 3.2 Services description

Scope of the service
3.2.1 3.2.2 Contractor is committed to perform preventive and corrective maintenance visits to all Fiber Cable Routes and SDH Sites , as listed in Appendix 6.2 Contractor is committed to accept all new SDH Sites or new Fiber Cable Routes assigned to him. For avoidance of doubt, Contractor is committed to perform all Services, as specified in Appendix 2, to all new SDH Sites or new Fiber Cable Routes assigned to Contractor. Contractor shall perform Preventive Maintenance and Corrective Maintenance to the SDH Sites or new Fiber Cable Routes in accordance with the activity matrix, as specified in Appendix 2. Preventive Maintenance shall be performed on a regular basis according to the following frequencies: XXXX Corrective Maintenance shall be performed upon the request of the Purchaser. When Contractor is located in the SDH Site or working on any part of the Fiber Cable Route of the Supplier, he shall interact with Purchaser's Field Services, if and when required, following remote assistance instructions to solve failures.

3.2.3 3.2.4 3.2.5

Reporting and maintenance follow up

3.2.9 3.2.10 Contractor shall, if requested by Purchaser, participate in weekly follow up meetings with Purchaser. Contractor shall each month deliver a time schedule of the Preventive Maintenance for the upcoming month, as specified in Appendix 4. The time schedule of the upcoming month shall be sent by Contractor no later than the last working day of the month. Contractor shall perform Preventive Maintenance to the SDH Sites and Fiber Cable Routes and deliver a Maintenance Report for each visit per SDH Site and each Hop of Fiber. The Maintenance Reports shall be based on the template specified in Appendix 3. In order to spread out the monthly Maintenance Reports over time, Contractor is committed to send at least 25% of all applicable monthly Maintenance Reports every week. 100% of all monthly Maintenance Reports shall be sent by Contractor no later than the last working day of the month. For each report, Contractor shall take a list of digital pictures as specified in Appendix 3. When requested by the Supplier, Contractor shall include in the picture the newspaper of the day as a proof of the date it has been taken. For each visit on a SDH Site, Contractor shall keep and update the logbook on the SDH Site, where every Contractors personnel working or visiting the SDH Site shall be properly registered. When Maintenance Reports are delivered, the assigned supervisor shall review and approve the reports. If the reports are not accepted, Contractor shall without undue delay, correct them. When performing Corrective Maintenance or repairs, Contractor shall deliver a report of the task, including pictures before and after the repairs, based on the template specified in Appendix 3. If Purchaser does not approve the repairs, Contractor shall without undue delay, redo the repairs without extra charge. Contractor is not allowed to charge repairs that have not been approved by Purchaser. Every month Purchaser reserves the right to perform random audits on 3 SDH Sites and 3 Hops of Fiber Cable maintained during the month before, based on the Maintenance Reports. If the audit shows that at least 2 SDH Sites out of 3 or 2 Fiber Cable Hops out of 3 are not coherent with the report, Contractor shall, without undue delay, redo the maintenance visits of all SDH Sites and Fiber Cable Routes of the past month without extra charge.

3.2.11

3.2.12

3.2.13

3.2.14

3.2.15

3.2.16

3.2.17

Equipment and spares

3.2.25 3.2.26 Contractor shall provide his own equipment for measurement and maintenance to his teams including at least those listed in Appendix 7. Contractor shall bear the cost for all low cost spares, like duct tape, bulbs, garbage bags, light switches, electrical plugs, labels and non specialized fuses.

3.2.27 3.2.28

All corrective infrastructure maintenance, in which specialized materials are needed, will be paid according to the pricelist in Appendix 8. If the materials used are not contained in the pricelist, Contractor shall provide a quotation to Purchaser before providing the materials. If Purchaser does not agree on the quotation, Purchaser can provide the materials. Contractor shall request Purchaser's written agreement before performing any repair that requires more than 200 USD of spare materials, even if they are included in the pricelist specified in Appendix 8. Contractor is committed to have regional maintenance centers in order to comply with the Lead Times. The locations of these regional maintenance centers shall be approved by Purchaser in writing. In case of a failure reported by the Purchaser to the Contractor, Contractor shall reach the SDH Site or Fiber Cable Hop affected and repair the failure according to the lead times defined in the contract. SDH Site and Fiber Cable Hops Priorities and associated lead times are fully detailed in Appendix 5.

3.2.29

3.3 Lead times

3.3.1

3.3.2 3.3.3

scription and lead times

Respondent's Compliance

Respondent's Justification (mandatory if not fully compliant)

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Fiber Maintenance Activity Matrix

Preventive Maintenance Corrective Maintenance

# Task 1 Fiber Cable Maintenance

1.1
1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.8

Fiber Cable Route

Monthly visual inspection of cable layout of the whole network (12 times per year) Cut and clear bushes, trees, branches less than 1 meter away from fiber cable and pole Fix the installation of fiber cable too loose and less than 4 meter from the ground Replace any broken support or hanger on the poles (compare with specifications) Realign any concrete pole not vertically standing (coordinate with owner if necessary) Replace a missing label on a road crossing (that informs about the cable height) Replace fiber cable closure if there is any crack with risk to water infiltration Inspect and fix the bend of the fiber cable on curve points (compare with specifications)

1.2
1.2.1 1.2.2 1.2.3

SDH Sites
Visit all SDH sites to clean dust Check Fan for Mini Shelter Check any abnormal situation (water leak, stolen equipment, etc.)

1.3
1.3.1 1.3.2 1.3.3 1.3.4 1.3.5

Generator on SDH Sites

Remove any equipment stored inside the generator house Check around Generator if some oil leaking Clean dust and grass inside the generator house Check around External fuel Tank if some oil leaking Check external tank fuel level and refill to the maximum if less than 75%

ance Activity Matrix

Respondent's Compliance

Respondent's Justification (mandatory if not fully compliant)

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