E-Mail:-shamim_a@rediffmail.

com
Mobile # +91 97246 62216
SHAMIM ALAM

Objective

A challenging position in a progressive Information Technology Field, where I can apply my

professional and academic experience for the benefit of the company and my career growth.

Experience Summary.

· Up to 7 Years hands on Experience with CCNA and MCSE as a Sr Customer Support Engineer,
providing special support to key customers. Having experience in HP 9000 Platforms and HP-UX
installation, Upgrades, System Administration, Performance Management, Backup and System
Recovery. Intel Based Servers with Windows NT/2000/2003, Novell Netware, and UNIX, Red hat
Linux installation, Configuration and administration of Servers & Workstations.
. System Administration and Network Administration.
. Troubleshooting of Network (LAN & WAN), PCs Hardware, Software, Server, All type Printers, and
Various Branded Desktop and Servers like IBM, HP, Compaq, Dell, Zenith, Wipro, HCL PCs, Server
and Work Station, All Branded Notebook.
· Experience in Installation, Configurations of All Microsoft Products like Windows NT, Windows 2000
Server, Windows 2003 Server, Windows Advance Server, windows XP, Windows Vista and Windows
Exchange server.
. Installation Configuration of Red hat LINUX, Novell Netware and ScoUnix.
· Creating a New Domain & Configuration of ACTIVE DIRECTORY in Windows Server.
· Clients Connectivity with Win95/98 /2000/Win XP/Win NT.and Novell Netware.
· RAID Configurations, Managing Disk Mirroring and Duplexing.
. Experience in DAT/DLT/HDD Backup and Recovery of Data and Disk space management
· Configuring DHCP, DNS, WINS, TCP/IP
. SAP client installation configurations.
· Installing and configuring of CISCO Products like Cisco Routers, Cisco Switches.
. Experience in Installation Configuring and Troubleshooting in Routers, Switches, OFC media.
Converter, less line Modem and Live Interface Units.
· Sharing and Managing Network resources, network printing.
· Monitoring system performance using Task Manager & Performance Monitor utility.
· User creation and assigning of rights, permission on windows Server.
· Installation, Configuring and administrating Mail Server, proxy server and Antivirus server.
. Experience in user file management, User Permission management.
· Installation and administration of Windows NT, Novell NetWare and Windows2000 Server.
· Setting up LAN with Windows NT 4.0, Windows 2000 server, Windows 2003, Windows advance
Server and Linux.
· Installation and trouble shooting of all windows Based applications, software and utilities.
. Installation and Configuration of Multi print servers,

Professional Experience: -

Working with Allied Digital Services Ltd, as a Sr Customer Support Engineer at Area office Baroda,
Gujarat Since April 2008.

I have been worked with HCL Infosystems Ltd as Customer Support Engineer at Area office Baroda,
Gujarat for the period of May 2001 to April 2008.

My responsibilities:-

a) Call planning and call assigning of engineer.

b) Attending all type of Server, Network, Workstation, PCs, Hardware, Printers, Application software
Related problems at customers Sites and giving the solution for the same.
c) Handling Windows NT, 2000, 2003, Servers, Windows Advance server, Microsoft Exchange
Server, Novell Netware servers, Linux UNIX Server, Backup Devices Like DLT,DAT Etc, and Routers,
Switches and Its Peripherals.
d) Generation of reports in time and updation of relevant Documents accordingly.
e) Collection & Tracking of Monthly, Quterly and yearly payments from AMC & FM Sites.

About my responsibilities in Allied Digital Services Ltd.

Allied Digital Services Ltd is a one of the leading global Technology and IT Enterprise Company in
India, having its many support Branches all over India, among which ‘allied Digital Services Ltd’ is specially
related with computer hardware/Servers, Network/Peripheral Services and solutions.

Presently I am Handling (Gail (India) Ltd (Regional Pipeline Network Headquarters) Vadodara)
including its sub location, Bharuch, Dahej, Undera.

Customer having 5 Intel based HP, COMPAQ And ACER Server which is running on windows 2000
and 2003 server as a DOMAIN Controller and using for ADS, DHCP, WIN, WEB SERVER, ANTIVIRUS
SERVER, PROXY SERVER and EXCHNAGE SERVER, More than 150 Computer and 50 CISCO Router
Switches and Network Peripherals, it is joint with its corporate office Noida, Vijay pur, Delhi, Mumbai and all
over India through OFC and Less Line.

Baroda Area Office under Ahmedabad Regional office where I involved in on site technical support at
Our corporate customers.

About my responsibilities in HCL Infosystems ltd

HCL (Hindustan Computers Ltd), one of the leading global Technology and IT Enterprise
Company in India, having its many support Branches all over India, among which ‘HCL infosystems Ltd’ is
especially related with computer hardware/Servers, Network/Peripheral solutions.

Baroda Area Office under Ahmedabad Regional office where I involved in on site technical support at
Our corporate customers like L&T, SUNPHARMA, BARODA DAIRY, SUGAM DAIRY, GSFC, HEAVY
WATER PLANT, IPCL, APAR INDUSTRIES Ltd, ONGC, GAIL INDIA, SUAREAR INDIA Pvt Ltd, & most
of the Nationalized Banks in India like State Bank Of India, Dena Bank, Punjab National Bank Sahara India,
Central Bank of India, Bank of Baroda, etc.

Bharuch location is under Baroda Area office where I was deputed as a customer support engineer for
the period of August 2001 to September 2005.
Where I involved in technical support at our corporate customers like IPCL, GNFC.NCPL, NTPC, BIRLA
COPPER, GODREJ SOAPS Ltd, GUJARAT BOROSIL Ltd, APAR INDUSTRIES Ltd, VARDAMAN
ACRYLICS Ltd,GUJARAT GAS,ONGC,KANORIA CHEMICALS INDUSTRIES LTD GLEN MARK,UPL &
most of the Nationalized Banks in India like State Bank of India, Dena Bank, Punjab National Bank and Sahara
India etc.

Assignment Handled:-

1-I was deputed as Residence Engineer in Rajashree Polyfil Ltd Umalla Bharuch for the period of
May 2001 to June 2002.

Which has Infrastructure of 2*HP9000 Unix server, 150 PCs, 120 Peripherals, Inter network & V-SAT
Connected to their head office in Pune.
My duties in site to attend all type of IT related problems in RPL, which includes Networking, User
Facility Management, Server Backup, Uptime Reports-V SAT connectivity, Data Management,
Hardware, Network Diagnosing & Troubleshooting.

2-I was deputed as Residence Engineer in Kanoria Chemicals Ltd Ankleswar Bharuch for the period of
January 2003 to July 2003.

Which has Infrastructure of 5*IBM x series server with windows 2003 and Windows Advance server,
110 PCs, 60 Peripherals, Network setup.
My duties in site to attend all type of IT related problems in Kanauria Chemical Ltd, which includes
Networking, User Creation, user Permission and data management, Server Backup. Facility
 Management, Uptime Reports, LAN connectivity, Hardware and Network Diagnosing &
Troubleshooting.

3-I was deputed as Residence Engineer in IPCL Dahej for Weekly two Visits for the period of October
2003 to November 2004.

Which has Infrastructure of 2*HP9000 C Class and HP 9000 K Class UNIX server, 850 PCs, 200
Peripherals,Inter network, Less Line ,Cisco Routers and Switches Connected to their all office in India.
My duties in site to attend Sever related problem and making the Uptime Report. Diagnosing and
Troubleshooting.

4-I was deputed as a Field Engineer in Bharuch Office for the period of December 2004 to
September2005

5-Presently I am deputed as a Sr customer engineer in under Area office Baroda.

Some of the Major Clients Handling:-

Baroda Dairy, Customer is having 2* HCL GL2700/GL1400 server,2* Intel Based Server
Sugam Dairy, Running on windows 2000/2003/Win NT 4.0,Which is used for mail Server,
Data Server, Proxy server, Production Server & Development Server’ More
Baroda Gujarat than 50 Pcs 20 Printers and 15 network peripherals Hardware,
Job profile: - On site Sever Level support on call bases

L&T- e Engineering Solutions Customer having HP 9000 Series Server ,HCL GL Series Server and 6*
Ltd, Baroda Intel Based Server Running on Unix 10 X , Red Hat Linux ,Windows
2000/2003 and Novell Netware which is use for Microsoft Exchange
Severer, Project Data Server, Backup Server, File server, Proxy server, web
and Oracle server,
Have more than 450 Desktops, 150 printers,100 Network Printers and 100
Network Peripherals.
Job profile: - On Site Server Level support.

Suarear India PVT Ltd Customer is having HCL GL1400 Server with Windows NT 4.0 which is
Por, Baroda, Gujarat. use for Proxy server, Data Backup Server Microsoft Exchange Server, More
than 50 Pcs 20 Printers and 15 Network peripherals Hardware.
Job profile: - On site Support on Call Bases.

GSFC Heavy Water Plant. Customer having 2*HCL GL Series Server.

Baroda Gujarat Job profile: - On site Server Level support on call bases.

MGVCL O&M Customer is having HCL GL Series Server and Acer server in all Branches
MGVCL SUB in Baroda District with Windows 2000 serve, which is use for, Data Backup
Server.
Job profile: - On site Server Level Support on Call Bases

Apar Industries Ltd.(office) Customer having 2*HCL GL2700 and GL 1400 Server with Novell
Baroda Gujarat Netware 5.0,which is using for mail server, Backup server and Application
Server More than 30 desktop 10 printers and Network Peripherals.
Job profile: - On site support on call bases.
All Branch of Baroda District.
Punjab National Bank,
Central Bank of India,
Andhra Bank,
Dena Bank, Indian Overses
Bank, State Bank Of Suarastra
Uco Bank, Bank of Baroda,
Bank of Rajasthan,
Allahabad Bank
State Bank of indore
Some of the Major Clients Handled
Rajashree Polyfil Ltd.
Umalla, Bharuch, Gujarat.
Kanoria Chemicals Ltd
Ankleshwar,Bharuch,Gujarat
IPCL
Dahej, Bharuch Gujarat
Godrej Industries Ltd.
Valiya, Bharuch, Gujarat.
Apar Industries Ltd.
Valiya,Bharuch,Gujarat
Customer having 2*HCL/HP/COMPAQ/IBM/WIPRO Series server, with
Sco Unix, Novell Netware 5.0,Windows 2000, which is using for Backup &
application server, More than 25 Desktop 10 printers and Network
Peripherals in single Branch.
Job profile: - On site support on call bases.
Customer is having 2* HP 9000 C class Server Running on HP UX 10.
Which is used for E-mail, Data Server, Production Server & Development
Server.1* HCL Serve with Windows 2000 serve which is use for Proxy
server, Data server and backup server, V SAT Setup and less line
Connectivity Through CISCO 3900 Router, Which is connected to
Rajashree Polyfil Ltd Pune, Have More than 150 Pcs 40 Printers and 30
network peripherals Hardware, OFC Connectivity from server room to
Production plant through OFC & Media convert.
Job profile: - Administration & Support for Above Hardware &
Operating System.
Customer having 5*IBM X Series server Running on Windows
2000/2003/NT 4.0, windows advance server which is use for Microsoft
Exchange Severer Server, Backup Server, File server Proxy server, web
and Oracle server,
Have more than 120 Desktops and 4 Network Printers and Network
Peripherals.
Job profile: - Project Leader (Technical) of FMS Team.
Customer is having 2* HP 9000 k class server Running on HP UX 10.
Which is used for, Data Server, Production Server & Development
Server.6*Intel Based Server with Windows 2000/2003/NT 4.0 serve which
is use for Proxy server, Data server Backup server and SAP Server OFC &
less line Connectivity Through CISCO Routers and switches, Which is
connected to IPCL Gandhar, IPCL Baroda, Have More than 580 Pcs 180
Printers and 100 Network peripherals Hardware, OFC Media converter.
Job profile: - Weekly 2 Visit for Servers Uptime status Checking.
Customer having 1* HP 9000 L Class server with Novel Netware 5.0,
1*HCL INFINITI GL2770XD/LW Serve with windows 2000/20003 server,
HP servers which is installed with Novell Netware -which is used for Mail
server, GroupWise Mail Server, Backup Server HCL Server Which is Use
for proxy server, web, backup & Application Server, more than 150
Desktops and 4 Network Printers and Network Peripherals.
Job profile: - On site support on call bases.
Customer having 2*HCL GL 1400 and 1410 server with Novell Netware
5.0,which is using for mail server, Backup server and production Server
More than 60 desktop 20 printers and Network Peripherals.
Job profile: - On site support on call bases.
VARDAMAN ACRYLICS Ltd Customer having 2*HCL GL 2700EP, GL 2360,with Red hat Linux and Sco
Jaghdia, Bharuch, Gujarat Unix ,which is using for mail server, Backup server and production Server,
IBM server with windows 2000 Server Using for Data server and Proxy
server, More than 80 Desktop 30 printers and Network Peripherals.

Job profile: - On site support on call bases.

Miranda Tools Ltd Customer having 4*HCL Servers 2*INFIINITI GL2770XD & 2* GL
Ankleswar, Bharuch,Gujarat 2700HN With Red hat Linux and Sco Unix ,Windows 2000/2003 server
which is using for mail server, Backup server, production Server
Implementations server and Proxy server, More than 110 Desktop 40
printers and Network Peripherals.

Job profile: - On site support on call bases.

MADURA COATS Customer having 1* HCL GL2360 and 2* GL1400WP Server ,with
Panoli Bharuch Gujarat Windows 2000/Windows NT.0 Server ,which is using for mail server,
Backup server and production Server, More than 40 Desktop 18 printers and
Network Peripherals.

Job profile: - On site support on call bases.

Gujarat Borosil Ltd Customer having 1* HCL GL2700NH and 1* IBM Prolient ML350server,
Jaghdia, Bharuch, Gujarat With Novel Netware 5.0, Windows 2000 Server, which is using for mail
server, Backup server production Server, File Server More than 50 Desktop
20 printers and Network Peripherals.

Job profile: - On site support on call bases.

Birla Copper Customer is having 2* HP 9000 Series server and 1* HCL Server 2* IBM
Dahej, Bharuch,Gujarat Servers Running on HP UX 10,Windows 2000/2003 and Red hat Linux
Server, Which is used for, Data Server, Production Server & Development
Server.2*Intel Based Server with Windows 2000 serve which is use for
Proxy server, Data server, Backup server and SAP Server OFC & less line
Connectivity Through CISCO Routers and switches, More than 450 Pcs 140
Printers and 60 Network peripherals Hardware, OFC Media converter.

Job profile: - On site support on call bases.

CSFC Customer having 2*HP 9000 c Class server, with Unix 10 x, which is using
Bharuch,Gujarat for mail server, Backup server and production.

Job profile: - On site server level support on call bases.

NCPL Customer having 2*HCL INFINITI GL2700EP Series 2*HCL GL1400EW

Bharuch, Gujarat Server, with sco Unix 5.0 & Windows 2000 server ,which is using for mail
server, Backup server and production, Group wise Server,

Job profile: - On site server support of Server level on call bases.

GLEN MARK LTD Customer having 2*HCL INFINITI GL1400 Series 2* Compaq Prolient
Ankleshwar,Bharuch,Gujarat Series Server ,with Windows 2000/Windows2003 Server ,which is using for
mail server, Backup server and production Group wise Server, More than 80
Desktop 25 printers and Network Peripherals.

Job profile: - On site support on call bases.

UPL Customer having 1* HCL GL2700NH With windows 2000 Server Which
Ankleswar, Jaghdia using for Backup server, Production server, mail Server and File Server
Bharuch Gujarat More than 50 Desktop 20 printers and Network Peripherals.
Job profile: - On site support on call bases.
Dena Bank, State Bank of Single Branch having 2*IBM, HP, HCL Compaq server With Novell
India, Punjab National Bank, Netware 4.0 or 5.0 More than 20 Pcs 6 Printers LAN switches in a Single
Central Bank Of India, Indian Branch.
Overses Bank, Syndicate Bank,
Job profile: - On site support on call bases.
All Branches of Bharuch and
Narmada District.

Personal Information
Date of Birth : 07 - 10 -1977
Permanent Address : Shamim A
102 Chand complex
Near Chanpark society
Near Green Park
Opp Mahaballi Gate No:-1
Tandelja Road
Vadodara
Pin: - 390020

Sex & Martial status : Male, Marred

Nationality : Indian
E-mail Id. : Shamim_a@rediffmail.com
Contact no : +91 9724662216(M)
Passport no : A6458080 Valid Up to 08.10.2018

CERTIFICATIONS

1- CCNA Completed YEAR: - 2008

2- MCSE Completed YEAR: - 2009
3- Red Hat Linux Preparing

Qualifications

Academic: -

Secondary school : Passed Secondary School Leaving Certificate

From State Examination Board 1995.

High Secondary: - : Passed High Secondary

From State council 1998.

Graduate in:-P science: Passed Graduation

From State University 2002

Signature:-......................

Date:-……………………