Amish Parmar

Personal Profile

2/19 Jason Avenue, Sandringham Auckland amishparmar12@gmail.com 021 0257 5 7

! have comple"ed "he #iploma in $ompu"er Science %evel &5' and #iploma in Advanced $ompu"er Science %evel &7'. ! am curren"l( )orking "o)ards comple"ing "he *achelors o+ $ompu"er Science )i"h Auckland ,niversi"( o+ -echnolog( &A,-'. .rom April 200/ "o #ecem0er 2011 ! )as emplo(ed )i"h 12a( !n+o Solu"ion3 !ndia as a $all $en"re 2epresen"a"ive. !n 4ovem0er 2011 "o Augus" 2012 ! )orked par" "ime as a $ompu"er %a0 Assis"an" )i"h 1-he 4e) 5ealand School o+ 6duca"ion3. ! am curren"l( )orking )i"h 16nerg( )a"ch3 as a $us"omer Service 2epresen"a"ive. ! am seeking a par" "ime 7elpdesk rela"ed posi"ion and have sound -elecommunica"ion e8perience. ! have s"rong !- kno)ledge and can iden"i+( issues and provide solu"ions 9uickl( and e++ec"ivel(. :::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Excellent Customer Service Skills -he a0ili"( "o connec" cus"omers )i"h "he 2!;7- produc"s and services #irec" and hones" approach "o cus"omer service ! can provide 9uick and +riendl( cus"omer service -he a0ili"( "o 0uild rappor" )i"h people 9uickl( -he a0ili"( "o iden"i+( issues and provide solu"ions 9uickl(

Excellent Communication Skills .riendl( and pro+essional "elephone manner -he a0ili"( "o change m( communica"ion s"(le "o mee" "he needs o+ "he cus"omer -he a0ili"( "o deal )i"h a )ide range o+ people regardless o+ cul"ure, gender or age $lear and precise communica"or 68cellen" lis"ener <ro+essional "elephone mannerism ! speak "hree languages including +luen" 6nglish

Ability to work successfully as a member of a team -eam )ork has 0een a ke( par" o+ m( role, )hich includes )orking as par" o+ a small "eam o+ $S2s as )ell as )orking )i"hin "he larger "eam "o)ards main"aining and achieving #esired ou"comes Suppor"ive "eam mem0er Al)a(s looking +or )a(s "o help "he "eam achieve desired ou"comes 6ncourage coopera"ion and produc"ivi"( )i"hin a "eam

Employment History

July 2012 Current Employer! 6nerg(=)a"ch %imi"ed "ole! $us"omer Service 2epresen"a"ive #ey $asks! 7andle and record cus"omer>s da"a via $2? &cus"omer rela"ionship managemen"' ;ood use o+ $!S$@ agen" desk"op ever(da( ;eneral supervision, diagnose and resolve "echnical and end=user pro0lems in a cus"omer service orien"ed, "eam environmen". <rovide accura"e in+orma"ion a0ou" all energ( produc"s 7andle in0ound calls and make ou"0ound calls "o Aus"ralian cus"omers Ano)ledge o+ ?icroso+" @++ice applica"ion so+")are and Bindo)s desk"op opera"ing s(s"ems Solve an( issues o+ adminis"ra"ion depar"men", cus"omer service depar"men" and sales depar"men" on dail( 0asis <roven a0ili"( "o resolve pro0lems e++icien"l( and e++ec"ivel(, recogniCing cus"omers> compe"ence levels, a0le "o approach each level appropria"el( Ano)ledge o+ 0asic ne")orking +undamen"als and <$ hard)are and peripherals ?anage e=mails o+ cus"omers and s"a++ via ?icroso+" @u"look 7elp cus"omers 0( using accura"e resources provided 0( "eam leaders ever(da( ?on"hl( "raining o+ ne) produc"s, services or an( upda"es regarding ne) s(s"ems !n"erne" 0ase research on o"her energ( companies produc"s and service

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: Au% 2011 April 201& Employer! ?c#onald>s ;reenlane "ole! $re) ?em0er #ey $asks! <rac"ice +ood sa+e"( me"hods. $lean +ood produc"ion areas and e9uipmen". <repare and clear areas +or coun"er +ood service. <rovide coun"er +ood and 0everage service. ?ain"ain personal presen"a"ion and gree" cus"omers. <rovide cus"omers )i"h in+orma"ion a0ou" an es"a0lishmen". #emons"ra"e a 0asic kno)ledge o+ con"amina"ion haCards and con"rol me"hods.

Assem0le +ood, serve cus"omers 9uickl( and appl( sa+e )ork prac"ices a" ever( "ime.

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'ovember 2011 to April 2012 Employer! -he 4e) 5ealand School o+ 6duca"ion "ole! $ompu"er %a0 Assis"an" - <rovide +ron"line "echnical suppor" and assis"ance "o s"uden"s - !den"i+( pro0lems and provide solu"ions 9uickl( and e++ec"ivel( $omple"e all main"enance re9ues"s as iden"i+ied 0( "he Academic and ?anager !ns"all and con+igure hard)are and so+")are +or la0 and s"a++ machines Appl(ing 0reak/+i8 kno)ledge "o "he la0 and s"a++ compu"ers )hen pro0lem occur. ?ain"aining accura"e logging and repor"ing o+ repor"ed +aul"s and "heir resolu"ions !den"i+(ing !- +aul"s, main"enance issues )i"h "he ne")ork and <$ ca0ling +or "he la0 machines and 0ringing "hem "o "he a""en"ion o+ "he Academic and !- ?anager Assis"ing "he Academic and !- ?anager in ensuring "ha" regular preven"a"ive main"enance is under"aken, in order "o ensure "ha" "he hard)are, so+")are and servers are main"ained and opera"ional a" all "imes <roviding adminis"ra"ive assis"ance "o "he Academic and !- ?anager and "u"ors as re9uired

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: April 200( to )ecember 2011 Employer! 12a( !n+o Solu"ion3 !ndia "ole! $all $en"re 2epresen"a"ive 2esponsi0le +or "aking D logging incoming calls D providing e++icien" cus"omer Suppor" +or all 1s" %ine issues rela"ing "o Servers, #esk"ops, %ap"ops and <eripherals 7andling incoming inciden"s via "he phone / e=mail promp"l( and e++ec"ivel(. #iagnosing and resolving a )ide range o+ "echnical issues over "he phone. Ans)ering D responding "o all calls D re9ues"s )i"hin agreed "ime scales

<roven a0ili"( "o resolve pro0lems e++icien"l( and e++ec"ivel(, recogniCing cus"omers> compe"ence levels and a0le "o approach each level appropria"el(. 2esearch and "rou0leshoo" pro0lems using availa0le "ools such as "he help desk kno)ledge 0ase and remo"e con"rol <roven a0ili"( "o 0alance, priori"iCe and organiCe mul"iple "asks %og all calls and moni"or response "imes and ou"comes Anal(se user pro0lems and make sugges"ions +or preven"ion o+ +u"ure pro0lems Sound unders"anding o+ compu"er so+")are packages and compu"er and ne")ork hard)are S"rong pro0lem=solving and decision=making skills

"eason for leavin%! moved "o 4e) 5ealand "o s"ar" +ull"ime s"ud(

:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: *ualifications +nstitution! *ualification! Complete,! +nstitution! *ualification! Complete,! +nstitution! *ualification! Current! 4e) 5ealand School o+ 6duca"ion #iploma in $ompu"er Science %evel &5' 2012 4e) 5ealand School o+ 6duca"ion #iploma in Advanced $ompu"er Science %evel &7' 2012 Auckland ,niversi"( o+ -echnolog( *achelors in $ompu"er Science

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"eferees Availa0le on re9ues"