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Project Quality Management

(PMI PMBOK® Knowledge Area)

Contents
Few Concepts from PMI PMBOK®, 5th Edition Project Quality Management overview Plan Quality Management Perform Quality Assurance Control Quality Sample Questions

Learning Objectives

Concepts from PMI PMBOK®, 5th Edition What is the Project Management?

Project Quality Management

PMBOK Knowledge Area

PQM Processes

Plan Quality Mgmt Perform Quality Assurance Control Quality

PMP Sample Questions

credential holders and volunteers in nearly every country in the world .aspx .pmi.org/About-Us/About-Us-What-is-PMI.  PMI professional resources and research empower more than 700. http://www.000 members.Concepts from PMI PMBOK® What is PMI®?  Project Management Institute (PMI ) is the world’s largest not-forprofit membership association for the project management profession.

program. portfolio and the organizational approach to project management.Concepts from PMI PMBOK® What is PMBOK® Guide?  Project Management Body of Knowledge (PMBOK®)  This standard provide a foundation for project management knowledge and represent the four areas of the profession: project. .

not to product or result produced by project  Unique: each project has distinguishing characteristics from other All definitions are taken from PMI.  Temporary: a definite beginning and end  Project end is reached when.    Project objectives are achieved When it is clear that objectives can not be met Need of the project does not exist  Temporary – applicable to project. service or result.Concepts from PMI PMBOK® What is a Project?  A project is a temporary endeavor undertaken to create unique product. A guide to Project Management Body of Knowledge (PMBOK®). 5th Edition .

Concepts from PMI PMBOK® Project vs Operation VS .

Repeats itself every month Answer: D . Definite beginning and end C.Concepts from PMI PMBOK® Sample Question? Question 01: All of the following are characteristics of a project EXCEPT: A. Interrelated activities D. Temporary B.

Concepts from PMI PMBOK® Portfolio. A guide to Project Management Body of Knowledge (PMBOK®). Program and Project?  A portfolio refers to a collection of projects. All definitions are taken from PMI. 5th Edition .  Programs are grouped within a portfolio and are comprised of subprograms. programs. projects or other works that are managed in a coordinated fashion in support of the portfolio. subportfolios. and operations managed as a group to achieve strategic objectives.

 Appropriate application and integration of project management processes  Five Process Groups PMBOK®. 5th Edition . A guide to Project Management Body of Knowledge (PMBOK®).Concepts from PMI PMBOK® What is Project Management?  Project management is the application of knowledge. skills. 5th Edition. tools and techniques to project activities to meet the project requirements. Page 50 All definitions are taken from PMI.

Concepts from PMI PMBOK® Five Process Groups? PMI. A guide to Project Management Body of Knowledge (PMBOK®). 5th Edition .

Concepts from PMI PMBOK® What is Project Management?  Balancing the project competing constraints. Scope Cost Schedule Quality Resources Risk .

Concepts from PMI PMBOK® Project Management Process Group Mapping Reproduced in reference to Table 3. A guide to Project Management Body of Knowledge (PMBOK®). PMI. 5th Edition .1. page 61 .

Concepts from PMI PMBOK® .

    Quality policy Quality objectives Quality planning Quality assurance  Quality control ISO 9001:2008 is the applicable standard for Quality Management System .2.Project Quality Management What is Quality Management?  Coordinated activities to direct and control an organization with regard to Quality (ISO 9000:2005 – Clause 3.8)  Direction & Control with regard to quality includes establishment of.

Project Quality Management The Handy Guide to Quality .

including product requirements.Project Quality Management What is Project Quality Management?  It includes the processes and activities that determine quality policies. 5th Edition) . Chapter 8. objectives and responsibilities so that the project will satisfy the needs for which it was undertaken. PMI PMBOK ®.  Project quality management works to ensure that the project requirements. (Project Quality Management. page 227. are met and validated.

Chapter 8. PMI PMBOK ®. (Project Quality Management. within the project’s context. to implement. the organization’s QMS.Project Quality Management  Project quality management uses policies and procedures. 5th Edition) .  The basic approach to project quality management as described in PMI PMBOK®. is intended to be compatible with International Organization of Standardization (ISO).

PQM – Few concepts Quality vs Grade? LCD TV or Good old CRT TV .

PQM – Few concepts Quality vs Grade? LCD TV or Smart 3D LED TV .

PQM – Few concepts Quality vs Grade?   Quality and grade are not the same concept. 5th Edition) . Chapter 8. Quality: The degree to which a set of inherent characteristics fulfill requirements (ISO 9000:2005)  Grade: A category assigned to deliverables having the same functional use but different technical characteristics (Project Quality Management. PMI PMBOK ®.

PQM – Few concepts Accuracy vs Precision? Assume you are firing “05” shots .

PQM – Few concepts Accuracy vs Precision? Precise but not Accurate .

PQM – Few concepts Accuracy vs Precision? Accurate but not Precise .

(Project Quality Management. Chapter 8.PQM – Few concepts Accuracy vs Precision?  Precision: is the measure of exactness  Accuracy: is an assessment of correctness Project management team should determine the appropriate levels of accuracy and precision. PMI PMBOK ®. 5th Edition) .

page 61 . A guide to Project Management Body of Knowledge (PMBOK®).Project Quality Management Project Management Process Group Mapping Reproduced in reference to Table 3.1. PMI. 5th Edition .

Project Quality Management PQM Overview Monitoring & Controlling Initiating Planning Executing Closing Project Quality Mgmt Plan Quality Mgmt Perform Quality Assurance Control Quality .

Project Quality Management PQM Overview .

PMI PMBOK ®. Chapter 8. 5th Edition) .Project Quality Management PQM Overview (Project Quality Management.

Project Quality Management PQM Overview Plan Quality Management Perform Quality Assurance Process Group Planning Executing Monitoring and controlling Control Quality High level description of what each process focus on • What is quality? • How will we ensure it? • Are we following the procedures and processes as planned? • Are the procedures and processes giving the intended results? • Are the results of our work meeting the standards? .

B. They check to see if the quality process is being followed They are conducted without prior notice and do not allow team members time to cover up defects Answer: C . They allow for quantification of the risk They randomly audit product results to see if they are meeting quality standards C. D.Project Quality Management Question: Quality audits are an important part of quality management because? A.

Plan Quality Mgmt Plan Quality Management .PQM .

PQM . Quality planning should be done in parallel with the other planning processes (Project Quality Management. 5th Edition) .  Key benefit: it provides guidance and direction on how quality will be managed and validated throughout the project.Plan Quality Mgmt Plan Quality Management  Plan quality management is the process of identifying quality requirements and/or standards for the project and the deliverables and documenting how the project will demonstrate compliance with relevant quality requirements. Chapter 8. PMI PMBOK ®.

ITTOs .Plan Quality Mgmt Plan Quality Management .PQM .

PMI PMBOK ®.PQM .ITTOs (Project Quality Management. 5th Edition) .Plan Quality Mgmt Plan Quality Management . Chapter 8.

1 Plan Quality Management • Quality Mgmt Plan 11. PMI PMBOK ®.PQM . Chapter 8.2 Perform Quality assurance 8. 5th Edition) .Plan Quality Mgmt Plan Quality Management – Data flow Diagram 4.2 Develop Project Mgmt Plan 13.2 Collect requirements • Requirements documentation 11.2 Identify risks • Risk Register • Process Improvement Plan • Quality Mgmt Plan • Quality metrics • Quality checklists 8.2 Identify risks 5.1 Identify Stakeholders • Stakeholder Register • Enterprise Environmental factors • Organizational Process Assets Project Quality Management • Project Mgmt Plan • Project documents update Project documents 8.3 Control Quality Enterprise /Organization (Project Quality Management.

B. C.Plan Quality Mgmt Question: Plan Quality includes all of the following outputs EXCEPT: A.PQM . Quality Management Plan Accepted deliverables Operational definitions D. Checklists Answer: B .

Chapter 8. PMI PMBOK ®.PQM .Plan Quality Mgmt Plan Quality Management . 5th Edition) .Inputs  Project Management Plan Stakeholder register Risk register    Requirements documentation Enterprise environmental factors Organizational process assets   (Project Quality Management.

PQM . PMI PMBOK ®. 5th Edition) .Plan Quality Mgmt 1 Project Management Plan Important Plans    Scope baseline Schedule baseline Cost baseline Figure 4-5: Develop Project Management Plan Data Flow Diagram (Project Quality Management.

PQM . PMI PMBOK ®. or having an impact on. quality (Project Quality Management.Plan Quality Mgmt 2 Stakeholder Register Identify stakeholders possessing a particular interest  in. 5th Edition) .

Plan Quality Mgmt 3  Risk Register Risk register contains information on threats and opportunities that may impact quality requirements (Project Quality Management. PMI PMBOK ®. 5th Edition) .PQM .

Plan Quality Mgmt 4  Requirements documentation Captures the requirements that the project shall meet  The components of the requirements documentation include project (and product) quality requirement as well. (Project Quality Management.PQM . PMI PMBOK ®. 5th Edition) .

procedures.PQM .Plan Quality Mgmt 5    Enterprise Environmental Factors Government agency regulations Rules. PMI PMBOK ®. 5th Edition) . guidelines   Historical database Lesson learned from previous projects (Project Quality Management. Standards and guidelines Working or operating conditions 6  Organizational Process Assets Organizational quality policy.

Chapter 8.Plan Quality Mgmt Plan Quality Management – Tools & Techniques  Cost benefit analysis    Cost of quality Seven basic quality tools Benchmarking     Design of experiments Statistical sampling Additional quality planning tools Meetings (Project Quality Management. PMI PMBOK ®.PQM . 5th Edition) .

Chapter 8.Plan Quality Mgmt Plan Quality Management – Tools & Techniques Cost of quality:   Cost of Conformance Cost of Nonconformance Seven basic quality tools Cause and effect diagram Checksheet Pareto diagram Scatter diagram Flowchart Control Chart Histogram (Project Quality Management. 5th Edition) . PMI PMBOK ®.PQM .

PQM - Plan Quality Mgmt
Plan Quality Management – Tools & Techniques
Seven basic quality tools

PQM - Plan Quality Mgmt
Plan Quality Management – Tools & Techniques
Seven basic quality tools

PQM - Plan Quality Mgmt
Plan Quality Management - Outputs
1. 2. 3.

Quality Management Plan Process Improvement Plan Quality Metrics

4.
5.

Quality Checklists
Project Documents Updates

(Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)

Plan Quality Mgmt 1   Plan Quality Mgmt Output – Quality Management Plan How the organization’s quality policies will be implemented? How the project management team plans to meet the quality requirements  Quality management plan – Formal or Informal. Detailed or broadly framed  Component of the Project Management Plan For Sample PQP (Project Quality Management. PMI PMBOK ®. 5th Edition) . Chapter 8.PQM .

Plan Quality Mgmt 2   Plan Quality Mgmt Output – Process Improvement Plan Analysis & improvement of project processes How quality activities will be streamlined and improved 3  Plan Quality Mgmt Output – Quality Metrics Specifically describe a project or product attribute and how the control quality process will measure it. 5th Edition) . PMI PMBOK ®.  These are used in “perform quality assurance” and “control quality” processes. Chapter 8.PQM . Quality Metrics (Project Quality Management.

usually component specific. Chapter 8. used to verify that a set of required steps has been performed. PMI PMBOK ®. 5th Edition) .Plan Quality Mgmt 4  Plan Quality Mgmt Output – Quality Checklists A structured tool.  Checklists may be simple or complex Quality Checklists 5   Plan Quality Mgmt Output – Project Documents Updates Stakeholder register Responsibility assignment matrix (Project Quality Management.PQM .

Recognition of key actions required of each team member is necessary to meet quality objectives D.Project Quality Management Question: All of the following are true quality statements EXCEPT: A. Quality improvement depends upon better definition and increased awareness of the requirements/specifications B. Project quality management must address both management of the project and the product of the project C. Computer-aided design systems can improve quality but only at the expense of an increase in the cost of design Answer: D .

B.Project Quality Management Question: Which of the following is NOT a part of the Plan Quality process? A. C. Benchmarking Audits Cost benefit analysis Design of experiments Answer: B . D.

the manager should consider: A. C. Automated testing tools Trend analysis Statistical sampling Regression analysis Answer: C . D. B. but over two million lines of code have already been written for this project. Rather than reviewing each line of code.Project Quality Management Question: A project manager wants to perform a code review. and more are being produced every day.

Perform Quality Assurance Perform Quality Assurance .

Perform Quality Assurance Perform Quality Assurance . 5th Edition) . PMI PMBOK ®. Chapter 8.ITTOs  Process of auditing the quality requirements and the results from quality control measurements  Facilitates the improvement of quality processes (Project Quality Management.

2 Perform Quality Assurance • Project documents update Project documents • Organizational process asset updates Enterprise /Organization (Project Quality Management. Plan • Quality metrics • Project Mgmt Plan update 4. Chapter 8.Perform Quality Assurance Perform Quality Assurance – Data flow Diagram Project Quality Management 8.2 Develop Project Mgmt Plan 8. PMI PMBOK ®.3 Control Quality • Quality control measurements • Change requests 4. 5th Edition) .1 Plan Quality Management • Quality Mgmt Plan • Process Impr.5 Perform Integrated Change Control Project Documents • Project documents 8.

Perform Quality Assurance Question: A customer is concerned that the quality process is not being followed as laid out in the quality management plan. C. D. The best way to see if this claim is accurate is: A. B. Random sampling Kaizen Personally participate in the quality inspections Audits Answer: D .

PMI PMBOK ®. Chapter 8.Perform Quality Assurance Perform Quality Assurance .Inputs  Quality Management Plan Process Improvement Plan Quality metrics    Quality control measurements Project documents  (Project Quality Management. 5th Edition) .

5th Edition) . PMI PMBOK ®.Perform Quality Assurance 1 Quality Management Plan  Describes the quality assurance approach for the project (Project Quality Management.

PMI PMBOK ®.Perform Quality Assurance 2 Process Improvement Plan  QA activities should be supportive of and consistent with the performing organization’s process improvement plans 3 Quality Metrics  Provides the attributes that should be measured and the allowable variations Quality Metrics (Project Quality Management. 5th Edition) .

5th Edition) .Perform Quality Assurance 4 Quality Control Measurements  QC activities feedback to QA for use in re-evaluating the quality standards 5 Project documents  Project documents should be monitored as they may influence QA work (Project Quality Management. PMI PMBOK ®.

PMI PMBOK ®. Chapter 8. 5th Edition) .Perform Quality Assurance Perform Quality Assurance – Tools & Techniques  Quality Management and Control tools Quality Audits Process Analysis   (Project Quality Management.

5th Edition) .Perform Quality Assurance 1  Quality Management and Control tools Same tools and techniques of the Plan Quality Management and Control Quality processes  Other tools that can be utilized are:       Affinity Diagram Tree Diagram Matrix diagrams Prioritization matrices Activity network diagram Interrelationship digraphs (Project Quality Management. PMI PMBOK ®. Chapter 8.

Chapter 8.Perform Quality Assurance a  Affinity Diagram A grouping technique that does not involve quantitative ranking  A brainstorming method to gather ideas (Project Quality Management. PMI PMBOK ®. 5th Edition) .

PMI PMBOK ®. 5th Edition) .Perform Quality Assurance b  Tree Diagram Useful as decision tree   Parent to child relationships To identify the tasks needed to solve a problem and reach a goal (Project Quality Management. Chapter 8.

independent process to determine if project activities comply with organizational and project policies and procedures.   Quality audits may be scheduled or random. Quality Audits (Project Quality Management. 5th Edition) . May be conducted by internal or external auditors.Perform Quality Assurance 2 Quality Audits  A structured. PMI PMBOK ®. Chapter 8.

5th Edition) . PMI PMBOK ®. constraints. non-value added activities Process Analysis (Project Quality Management. Chapter 8.Perform Quality Assurance 3 Process Analysis   To be done as per Process Improvement Plan To examine problems experienced.

3. Change requests Project management plan updates Project documents updates 4. 2. Chapter 8. PMI PMBOK ®. Organizational process assets updates (Project Quality Management. 5th Edition) .Outputs 1.Perform Quality Assurance Perform Quality Assurance .

PMI PMBOK ®. preventive action or to perform defect repair (Project Quality Management. 5th Edition) .Perform Quality Assurance 1  Change Requests Used to take corrective action. Chapter 8.

Perform Quality Assurance
2

Project Mgmt Plan Updates
Updates to:
   

Quality Management Plan Scope Management Plan Schedule Management Plan Cost Management Plan

3

Project Documents Updates
Updates to:

Quality audit reports
Training plans

(Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)

Perform Quality Assurance
4

Organizational Process Assets Updates
Updates to:

Organization’s quality management system

(Project Quality Management, Chapter 8, PMI PMBOK ®, 5th Edition)

Project Quality Management
Question:
A customer is concerned that the quality process is not being followed as You are in charge of managing a software development project which is related to simulations for driving racing cars. In one of your team meetings - it has been reported that a lot of issues have been reported in the air tunnel modeling module. On deeper analysis - it is found that many of the issues could have been prevented, if a simple code review checklist been used. You prepare a code review checklist and ensure the code is reviewed as per the checklist. This is a good example of :
A. B. C. D.

Corrective Action Defect Repair Preventive Action Quality Control

Answer: A

Project Quality Management Perform Quality Assurance Control Quality .

Chapter 8. 5th Edition) .ITTOs   Assessing project results for compliance with quality standards Identifying root causes of quality defects (Project Quality Management. PMI PMBOK ®.PQM – Control Quality Control Quality .

Chapter 8.2 Develop Project Mgmt Plan 4.3 Direct & Manage Project Work •Deliverables •Work Performance Data Project Quality Management 8.4 Monitor & Control Project work • Project Mgmt Plan updates 4.5 Perform Integrated Change Control • Change requests Project documents • Project documents • Organizational Process Assets • Quality Control Measures • Validated deliverables 5. 5th Edition) .2 Develop Project Mgmt Plan 4.3 Control Quality • Validated changes • Work performance information 4. PMI PMBOK ®.1 Plan Quality Management •Quality metrics •Quality checklists • Project documents update Project documents 4.PQM – Control Quality Control Quality – Data flow Diagram 4.5 Validate Scope Enterprise /Organization 8.5 Perform Integrated Change Control • Project Mgmt Plan • Approved Change Requests 8.2 Perform Quality assurance • Organizational Process Assets updates Enterprise /Organization (Project Quality Management.

Rework and increased cost risk Increased inspections and decreased cost Absenteeism and decreased cost Reduced quality limits Answer: A . D.PQM – Control Quality Question: Reduced quality on a project would MOST likely lead to which of the following: A. B. C.

Your engineers analyze the section of the building and decide that the problem is actually relatively minor. you discover a very serious defect in the way one particular section has been built. In which process are you involved? A. C. D.PQM – Control Quality Question: In the process of managing a construction project. B. Plan Quality Perform Quality Assurance Perform Quality Control Project Quality Management Answer: C .

PQM – Control Quality Control Quality . PMI PMBOK ®. 5th Edition) . Chapter 8.Inputs         Project Management Plan Quality metrics Quality checklists Work performance data Approved Change Requests Deliverables Project Documents Organizational Process Assets (Project Quality Management.

5th Edition) .PQM – Control Quality 1 Project Management Plan   Quality management plan – a component of Project management plan Describe how quality control will be performed 2 Quality Metrics   Describe a project or product attribute and how it will be measured Examples are failure rate. test coverage etc Quality Metrics 3 Quality Checklists  Help to verify that the work of the projects and its deliverables fulfill a set of requirements (Project Quality Management. PMI PMBOK ®.

result of capability (Project Quality Management. 5th Edition) . Quality requirements met etc. PMI PMBOK ®. 5 Approved Change Requests  Change requests may include modifications such as defect repairs. 6 Deliverables  Any unique and verifiable product. revised work methods etc.PQM – Control Quality 4 Work Performance data   Information on status of project activities Deliverables completed.

5th Edition) .PQM – Control Quality 7 Project documents   Agreements Corrective action log 8 Organizational Process Assets    Organization’s quality policy Standard work guidelines Issue and defect reporting procedures (Project Quality Management. PMI PMBOK ®.

Chapter 8. PMI PMBOK ®. 5th Edition) .PQM – Control Quality Control Quality – Tools & Techniques  Seven Basic Quality Tools Statistical Sampling Inspection Approved change request review    (Project Quality Management.

PMI PMBOK ®. 5th Edition) .PQM – Control Quality Control Quality – Inspection  Examination of a work product to determine if it conforms to documented standards  Inspections also used to validate defect repairs (Project Quality Management. Chapter 8.

6. Organizational process assets updates (Project Quality Management. 4. Validated Changes Verified Deliverables Works Performance Information 5. 3.Outputs 1. 7. Chapter 8.PQM – Control Quality Control Quality . Change Requests Project management plan updates Project documents updates 8. 5th Edition) . PMI PMBOK ®. Quality Control Measurements 2.

PQM – Control Quality 1 Quality Control Measurements   Documented results of control quality activities Format for documenting these results – outline during “Plan Quality” 2 Validated Changes  Changed or repaired items are inspected for acceptance or rejection 3 Verified deliverables   To determine the correctness of deliverables Inputs to “Validate Scope” for formalized acceptance (Project Quality Management. 5th Edition) . PMI PMBOK ®.

PQM – Control Quality 4 Work Performance Information   Performance data collected from various controlling processes Examples include causes for rejection. rework required etc 5 Change Requests  For corrective actions or preventive actions or a defect repair 6   Project Management Plan Updates Quality Management Plan Process Improvement Plan (Project Quality Management. 5th Edition) . PMI PMBOK ®.

PQM – Control Quality 7 Project Documents Updates     Quality Standards Quality audit reports Agreements Training plans 8   Organizational Process Assets Updates Completed checklists Lesson Learned documentation (Project Quality Management. 5th Edition) . PMI PMBOK ®.

Defects are caused by workers. PMP Concept Project Management Team has responsibilities relating to quality. Workers should produce defect-free goods. destroy teamwork.Project Quality Management Quality Myths Quality is the responsibility of QA&QC department. Rewarding the best performers and punishing the worst will lead to greater productivity and creativity . failures) Inspection is the key to quality. right at first time (Prevention over inspection) Most defects are caused by the system (Project success factors research) Most variation is caused by the systems that judge. Quality leads to lower costs (reworks. Inspection is too late. punish. Quality is expensive.

Project Quality Management .

This is an example of A. D.Project Quality Management Question: You are responsible for managing a project that deals with laying out a freeway connecting two major port cities. You decide to add an extra feature of reflector strips on the road every mile. B. You feel that by adding these extra features you could also bag some future projects as well. You do a quick calculation and are satisfied that neither budget nor schedule will slip. Progress on the project has been smooth and you and your team are very confident on completing the project well within the stipulated timelines. On reviewing you see that the project has also run below the budget resulting in savings. Scope Creep Gold Plating Fast Tracking Integrated Change Control Answer: B . C.

Project Quality Management Question: The project quality management process must: A. C. Address the quality of management and product Improve the project management and quality of the product Ensure that the project satisfies customer requirement All of the above Answer: D . D. B.