Call Back

91 -- 604 ... callback 9 - to other npa

Transfer 497E (PLSP) NPA 493 with L1XX in SP/SPI NPA 493 with CSER: 000 in SP/SPI Problem Customer is able to make calls but not receive calls Need to swap Line Equipment between two telephone numbers

Loop Start Line Equipment to Ground Start Line Equipment What is the Binding Post What are the Binding Colors Looking for AEA Datamod Battery Batch Job

FX CO Dist Feeder SAC Carrier GD (Go Digital) Stinger Porting Issue / Problem XCONN JWI Terminal Pedestal DIFFERENT USEFUL FMS SCREENS: Location / Address of Access Point or XCONN Location / Address of UMC/ Integrated LE Location / Address of the LE BC Location / Address of the LE AB How many Access Points does a pair work out of

Location of the cable Address of an Integrated Line Equipment Address of the CO Is this order flagged for Engineering Location / Address ng LE's

TT Order CT Order If Tech says that he wants a copy to the Rack Cable Count CRIS (BSC,0) Write off error : Frame Re-activate on the switch

Exceptions & LNP * EXC

* dup MBX

* ACTIVATE SOA Processing

LNP (SOA) Out order with "OP" not found in SOA

After 3 different LE still not working Change Order FW adding/change HSIA WB no dial tone Tech has no access to Remote AsapNoc error
50705

FMD type: BUSINESS MANAGED ADSL LINE

PRIVATE EXCHANGE MEGALINK TRK OVERFLW

CRIS COMMANDS PENDING ORDERS PROCESSED ORDERS

First Break po Lunch po Last Break po Back na po

Transfer to WB Queue Transfer to NLA Call Mainstream Resolution Porting Issue - Check SOA to see if it is Active 1. Find a spare LE 2. Do a CT order on first TN change LE to the spare 3. Release hold code on CT order 4. Do a CT order on the second TN change LE to the LE from the first TN 5. Release hold code on CT order 6. Do a CT order on the first TN change LE to the LE from the second TN 7. Release hold code on CT order Change Line Equipment from L to G in I/SLE and PSO - If manually built in SDAS but a Y in GND SP/SPI BP # SP/SPI - See sheet 2 Looking for the Line Equipment Dialtone / Progam LE in the Switch Line Equipment - Dialtone Dialtone

Cable in BC / Distribution Pair Cable in BC / Feeder Cable Pair Cable in AB Cable in AB Channel ng Distribution (CT/TRI; MT/CPI; I/STM for address) Cable in AB or BC Ports issue LNP / SOA. Check if the TN is WB and has was authorized for transfer to Telus

CT/TRI - Cable Count I/MBC IUMC 7001 IS/MFL / Onesource http://datahelpdesk.tsl.telus.com/fpdb.old/place.asp If Tech cannot find the LE in the Rack give the frame (FMS: F20) MT/CPI

MT/CPI I/MBC Onesource Look up number in Q look at ENG field should have a Y Host LE: 1source; Integrated LE: I/MBC; IS/MFL

APA ports is always found in the CO (LE Location.

Change Distribution and LE Change Line Eqiupment, after creating a CT order, remove the Hold code in PSO to run to the switch Create CT order MT/CPI then look for the AP of the TN Check for billing records IW/PWL then UW/PWL put C under S Manually build on SDAS

1.RALT LOAD-loaded Y-N 2.Line is reserved in table CDCLENS Could not add tuple to lines table= call centrex to release LE 3. invalid reply PODN- C BLDN-delete exc 4. old le is not valid for office card slot =delete add D UTSI VM-N Resubmit exc F6 sp/spi tn Check if: a. I L -ported query ACTIVE in SOA Check LRN if it match in LSMS manually complete b. I P - transfer to LNP assignment c. N N -no records in SOA Manually complete if active disconnect the line

complete in SOTS.

offer to transfer to Voice Test

Verify if Tech is working ona trouble ticket, if not advise that he has to be call/transfer to dispatch to change the Date on the ord Check We can provide Life Path HARDWARE UNASSIGNED, SPARE CARD SLOT = Change LE

SOR RCO; RCI/ASG

atch to change the Date on the order

CODES IN FMS MT/CPI IS/MFL CT/TRI

USAGE use to check address of cables

TECH TERMS / error in FMS

IW/PWL

IS/PSU I/MBC I/SSE

use to check address of LE for BC use to check address and cable count of Access point/ xConnect/sac box if Writing-off an order, and error is framework not complete / use to check if order pushed thru in rack to check status of order in switch, using FMS
used to check the address of an integrated LE use to check for spare EQUIPMENT

LE is in the CO/HOST/REMOTE? DSLAM FRAME PORT BAY is on AX/AXA PORT BAY is on AP/APA/APB

tech is asking for the conversion of a UMC cable (integrated LE) since he don't have his CHART

WHERE, WHAT, HOW

check CO guide when you search NPA NXX of the TN in ONESOURCE. If your SWU is on the 1st or 2nd line, then it is a HOST. If it is below the 2nd line onwards, then it is in a REMOTE adsl ports in F20, lower part of the screen coming from the CO coming from remote go to this link: http://habitat.tmi.telus.com/collab orate/display/NFO/UMC+Convers ion+Utility+%28AB%29 follow the instructions. Then click the link in GENERAL DESCRIPTION that says UMC Conversion Utility .

OPTION 1 FITS PORT CHANGES ASSIGNMENT OR PDS OPTION 1.1 FITS

OPTION 2 CLEC / WINBACK / LNP NATIONAL LOOP ACTIVATION STAND ALONE DSL OPTION 2.1 FW & RW WINBACK OPTION 2.2 CLEC / LNP STAND ALONE DSL

OPTION 1.2 PORT CHANGES FOR ADSL & TTV

OPTION 1.2.1 ADSL2 & TTV

OPTION 1.3 ASSIGNMENT & ACTIVATION

OPTION 1.3.1 CONSUMER & SINGLE LINE BUSINESS

OPTION 1.4 PDS

OPTION 1.4.1 BDO

TELUS VOICE OPERATIONS (9) 310-3344

OPTION 3 CENTREX ASSIGNMENT & ACTIVATION CENTREX TELUS TO TELUS PORTING

OPTION 4 TECHNICAL SUPPORT OPTION 4.1

OPTION 3.1 BC

CONS VOICE TEST OPTION 4.2

OPTION 3.2 ALBERTA / ONTARIO

BUS VOICE/CENTREX TEST OPTION 4.3

OPTION 3.3 CORE CUSTOMERS

ADSL/TTV OPTION 4.5 TIER 2 (DIRECT ACCESS)

OPTION 1.2.2 ADSL ON DMT1 / DMT2

OPTION 1.3.2 OVERLINES

OPTION 1.4.1 ALBERTA

OPTION 1.4.2 BC

updated: 07/06/2011 - Darrell Laxamana

Dispatch = 1-866-663-8282 PRESTO Res = 1-800-386-7235 PRESTO / Bus SOS = 1-866-493-3238 NCO AB Leah Taarnes 780-493-2139 Darlene Fiforowich 780-493-6158 NCO BC Jennifer Morrison 604-4323252 Kate Lewis 604-432-3376

Kate Lewis 604-432-3376 Elizabeth Fletcher 604-432-3199 Barb Laing 604-432-3201 Carol Harper 604-432-3369

OPTION 4.1.1 TECH LINE TEST & SUPPORT

OPTION 4.1.2 PATTERNING & OUTAGE SUPPORT

OPTION 4.3.1 ADSL OPTION 4.3.2 TTV OPTION 4.3.3 GPON/ETTS/DERIVED VOICE

updated: 07/06/2011 - Darrell Laxamana

OPTION 5 NRMF SERVICE ORDER SUPPORT INCLUDING TSP OPTION 5.1 NRMF OPTION 5.2 CONSUMER SALES & TSP (PRESTO) OPTION 5.3 BUS. SALES & BUS. TSP (PRESTO) OPTION 5.4 FOR ALL OTHER NON-SALES SERVICE ORDER SUPPORT (SOS) OPTION 5.5 APPOINTMENT NOTIFICATION BUS SOS / BUS PRESTO 1-866-493-3238 PRESTO 1-800-386-7235 (RES) DISPATCH 1-866-663-8282 OPTION 5.2.1 RESIDENTIAL SALES OPTION 5.2.2 BUSINESS SALES

OPTION 5.2.3 OTHER SUPPORT INQ.

OTHER CONTACT NUMBERS

DEPARTMENT WHOLESALE ADSL MANAGED CWAN ADSL DMC TRANSLATIONS NOC FACILITIES BDO DESK (AB ONLY) MICROLINK LE REDCOM SWITCH TRAFFIC STUDIES (AB) TRAFFIC STUDIES (BC) PATTERNING CABLE REPAIR AB CABLE REPAIR SPOC BELL MIGRATION PROJ TELEPHONE NUMBERS (877) 519 9292 - OPTION 2 (877) 519 9292 - OPTION 3 (800) 665 2927 (800) 665 5775 (800) 887 1221 (866) 530 2100 (866) 945 8577 (780) 493 3788 (DELLA) (780) 493 3715 (MARILYN) (604) 453 1509 (403) 530 3293 (SANDY) (250) 388 8011 (DOREEN) (888) 945 8592 (888) 663 1400 310 2887 (877) 600 7762 18552922500

NCO
Tracie Garinger Carol Harper Elizabeth Fletcher Jennifer Morrison Barb Laing Kate Lewis Darlene Fiforowich Leah Taarnes 604-432-3543 604-432-3369 604-432-3199 604-432-3252 604-432-3201 604-432-3376 780-493-6158 780-493-2139 Engineering Manager DNA /Lower Mainland West/ADSL Island Interior/North Lower Mainland East Mutual/CTX/East/ADSL Southern Alberta/Calgary (403) Northern Alberta/Edmonton (780)

EXCEPTION CODES FOR CABLE PAIRS

Description: A cable pair with a "D" Defective Exception code cannot be used in a service path. A cable pair with a "R" Restrictive Exception code can be used in a service path. Cable Status Codes: Defective Restrictive Exception Exception Codes: Codes: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Exception Description: Short Ring Ground Tip Ground Open Tip Open Ring Foreign Battery/Ring Cross Ground Both Sides Ring Ground/ Open Tip Tip Ground/ Open Ring Coin (concentrators) PABX (concentrators) Test (concentrators) Bad Pair (split) Unbalanced/ Noisy Open both sides Permanent in Underground Exciter Pair Reversed Split Transposed Local Pair Clear Capped Color Code Discrepancy Pass-Up Crossed Pairs Fault in CO (frame)

Current Status: B S D R W X Pending Status: I O

NOTE: "P" may be shown beside a transport pair/channel status c

Cable Status Codes:

Current Status: Back-Up (system) Spare (available) Defective (bad) Reserved Working (in use) Non-existant (in binder group) Pending Status: Pending IN (PSO/PCS) Pending OUT (PSO/PCS)

own beside a transport pair/channel status code in some functions to indicate pending i.e. in PS/TRI, SP= spare but pending, WP= working but p

but pending, WP= working but pending, etc.

Binder Group #
1 Blue 2 Orange 3 Green 4 Brown 5 Slate 6 Blue 7 Orange 8 Green 9 Brown 10 Slate 11 Blue 12 Orange 13 Green 14 Brown 15 Slate 16 Blue 17 Orange 18 Green 19 Brown 20 Slate 21 Blue 22 Orange 23 Green 24 Brown

Colors

Color Code BLW_ O_W_ G_W_ BRW_ S_W_ BLR_ O_R_ G_R_ BRR_ S_R_ BLBK O_BK G_BK BRBK S_BK BLY_ O_Y_ G_Y_ BRY_ S_Y_ BLV_ O_V_ G_V_ BRV_

White White White White White Red Red Red Red Red Black Black Black Black Black Yellow Yellow Yellow Yellow Yellow Violet Violet Violet Violet

Function
Order Type Add new single line A Add new single line with ADSL A Delete service D Add ADSL to existing line C Change options/features C Change line equipment C Add intercept C Delete intercept C Add suspend C Remove suspend C A A C C C Type of Service FMSR ASL FMSR ASL FMSR FMSR

Alberta
Type of Change Order Type A A D C C C A D C C A A C

FMSR FMSR BUSROT BUSROT BUSROT BUSROT BUSROT

CFMS CFMS LEN (or LE) OPRT BLDN SUS REST GRP MEM CFMS CALL-ANS CFW

SDAS Commands when working exceptions:

1 2 3 4 5 6 7 8

Alt F6 - to resubmit exception Alt - F4 - save/update screen Shift F7 - view exception Shift F9 - exception order entry screen Shift Alt F6 - will take you automatically back to the lists of exceptio F9 - switches back and forth from screen to screen F6 - populates the exception screen F12 - Delete exception SDAS FUNCTION KEYS
KEY *F=function *S=Shift *A=Alt F1 SF1 F2 SF2 F4 Display previous page (back) Display first page Display next page (forward) Display last page Read first record by selected key FUNCTION

F5 F6 F8 F9 SF9 SF9 F10 SF10 SF10 ASF1 AF2 or F12 ASF3 AF4 AF5 ASF5 AF6 AF6 ASF6 Add - CF CFW Variable add

Read next page record by selected key Read approximate with selected key Read first order Navigate to SDAS screen Hold transaction Fix order or reformat send Insert a record Restart session Release H or F Reformat and continue Delete a record Undo an insert, delete or update Update a record Display or clear the current record Recover display screen Paint or send screen Send screen to system for processing Exit to next higher screen

SDAS CHARGE FREE CMS CA RTN Call Grd Feats 3W CA Toll Rstn

add

LCF Command C CFFDCO RCF C

then add the pre-determ

add

RCF

put the toll free number th

VN Port error (S41) add D Cris TN

port

check for the billing: BSC + 0 EQU + 0

CRIS Removing DSW Hold TN FNC: COM Start: RMK + Seq Number

2:52 PMTobias

Adding CF BY NA Maynard

hey Al... just a heads up I just finished fixing a few CF B NA's for Rhonda... you need to view those in ASAP NOC first, then FMS in these cases, the feature CF B NA in SDAS should be used to add it - and features like CFB and CF NA stand-alone should be removed also - when the area codes are different between the number being forwarded and the number you're forwarding 'to' - it's GUARANTEED (and that should be showing with the 1 in FMS attributes, SDAS order, and ASAP inquire when you're done) also should say Active Y - alt (the seperate features have a Y/N to set to activate, and using them opens you to conflicts like there were on these - even AFEA doesn't k
3:01 PMTobias 3:03 PMAlfred

Maynard Villacarlos

oh, one last thing - the forwarding that exists as part of voicemail is just as likely to conflict with other forwarding features as those not add

Hi thanks for this info.. Do you still have the numbers regading this transactions?thanks
3:03 PMTobias

Maynard

nope, they're all done now anyway but if you run into issues with one of these, be aware they're just as time-sensitive as business activations - and I can't imagine a SME who I suggest locking horns and getting SME'd when (not if, when) you run into others. You will. AFEA does not handle forwarding updates ve (heh - by locking horns I mean 'remain stubborn until it's fixed' ;o) only way to learn em, really.
3:07 PMAlfred

Villacarlos

ok. TYVM

BC
Type of Service R ASL FMSR ASL R R TXF TXF R R OLG OLM OLG/OLM Type of Change

CCC CCC LE

F10 to submit

ONTD OFTD

CCC

ack to the lists of exceptions

SDAS SCREEN USE

all screens all screens all screens S11, S12, S13, S14 S11, S12, S13, S14

all screens all screens S11, S12, S13, S14 all screens in prior screen field S11, S12, S13, S14 S3, S4, S5 S11, S12, S13, S14, S31 for inquiry S3, S4, S5 S11, S12, S13, S14 S3, S4, S5 all screens all screens all screens S11, S12, S13, S14 all screens S11, S12, S13, S14 S3, S4, S5 all screens

then add the pre-determined number found in Q

put the toll free number then "1" below the toll free

A stand-alone should be removed before trying to add it with CF B NA warding 'to' - it's GUARANTEED that you have to enter the 1 before the area code in the forward-'to' number because it is forwarding over long distance ne) also should say Active Y - although it adds in active state by default if you use CF B NA in SDAS e on these - even AFEA doesn't know how to do it right a lot of the time, so fixing these will be the subject of many requests and lynx tickets)

warding features as those not added as part of VM - careful when they have VM because usually the VM forwards have to be retained and orders may have

s - and I can't imagine a SME who wouldn't jump right in with you to help not handle forwarding updates very well, so you'll see them a lot when working business calls.

forwarding over long distance

s and lynx tickets)

e retained and orders may have to be sent back nondoable if CF B NA is requested along with VM.

SDAS Screens (AB Only)

Description ANI6 SINGLE LINE BUSINESS SERVICES (BUS) SINGLE LINE B BUNDLE / TRKT ROTARIES/OVERLINES MEMBER MULTILINE VOICEMAIL (LOD) GROUP (PILOT) BUS / RES OPTION CHANGES OPERATOR INTERCEPT (ADD) ALTERNATE NUMBER DISPLAY PORT INDICATOR (ADD) BLANK OUT PORT/OPERATOR INTERCEPT LEN CHANGE TN CHANGE LINE TREATMENT GROUP OPTIONS SCREEN RESTORAL SUSPEND OPTIONS SCREEN EXTENDED OPTIONS AUDIT SCREEN COIN PHONE CENTURION PROTEL MILLENIUM COMPETTITIVE PAYPHONE CHARGE-A-CALL CHARGE-A-CALL INMATE CHANGE OPTIONS (MILLENIUM) CHANGE OPTIONS (ALL OTHER PAYPHONES) FAXCOM SERVICE FAXCOM OPTIONS CHANGE HOME BASED BUSINESS (CTX) HOMEFLEX / PHONEFLEX OPTIONS CHANGE LCF (LOCAL CALL FORWARD) ORDER TYPE A/D TYPE OF SERVICE ANI6

A/D A/D C A/D C C C C C C C C C C C C A/D A/D A/D A/D A/D A/D C C A/D C A/D C

FMSB BUSROT BUSROT BUSROT

BUSROT

FMSR / FMSB / BUSROT

BUSROT BUSROT PCT/PPY PCT/PPY PCTMIL PCTPTA PCTCAC PCTCAI PCTMIL PCT FAXCOM FAXCOM HBB HBB

SINGLE LINE (NUMCALL = 1) MULTIPLE LINE (NUMCALL > 1) PRIVATE AUTOMATIC BRANCH EXCHANGE (PABX) SINGLE LINE OPTIONS CHANGE ROTARIES/OVERLINES</SPAN< td> GROUP (PILOT) MEMBER OPTIONS CHANGE REMOTE CALL FORWARD (RCF) RCF CHANGE OPTION RESIDENTIAL SERVICE (RES) R TCL

A/D A/D

LCF LCF

A/D C

PBX PBX

A/D A/D C

PBXROT PBXROT PBXROT

A/D C A/D

RCF RCF FMSR

y)
TYPE OF CHANGE

MEM CALL-ANS GRP OPRT AND PORT BLDN LEN CDN LTG CFMS REST SUS OPT AUDIT

CFMS CFMS

CFMS

CFMS

CFMS

GRP MEM CFMS

OPT

SDAS Exceptions Quick Link Document AB Switch Type

DMS100 GTD5

AB DMS100 Error Messages

Click on the wording below that appears in your exception:

"____" IS NOT AN EXISTING OPTION

"____" : ALREADY EXISTS DN IS ASSIGNED AS A SINGLE PARTY LINE The Entered DN Does not Map to the Entered Len/Ltid TYPE OF NETNAME IS NETNAME_ID

TYPE OF LEN_OR_LTID IS EXT_LEN DSCWID DID NOT PASS CHECKING DEO DNH OPTION VALID ONLY FOR DNH PILOTS AND MEMBERS IMPROPER LINE STATE

NO SUB-SCEN FOR ENTRIES TOP

Refer to the wording below that appears in your exception:

"____" IS NOT AN EXISTING OPTION *** ERROR - INCONSISTENT DATA ***

Cause:
SDAS is trying to REMOVE an option (shown above represented by "XXXX") that does not appear on the customer's line.

Resolution:
1. 2. 3. Verify existing option(s) on line in S31. Add missing option(s) on a fictitious order. Resubmit exception.
TOP ADO NOW 4 1 6 AM 7804884857 ( CFW C NSCR 1 ) $ XXXX : ALREADY EXISTS *** ERROR - INCONSISTENT DATA ***

Cause:
SDAS is trying to ADD an option (shown above represented by "XXXX") that already appears on the customer's line.

Resolution:
1. 2. 3. Verify existing option(s) on line in S31. Remove option(s) being added by order in exception on a fictitious order. Resubmit exception.
TOP There is a RES specific option in the option set. Line will be created as a RES line. DN IS ASSIGNED AS A SINGLE PARTY LINE. *** ERROR - INCONSISTENT DATA ***

Cause:
SDAS is trying to ADD a number into the switch but the number already exists.

Resolution:

1) Query TN in S31. 2) If TN working : a) Remove line on a fictitious order b) Resubmit Exception 3) If TN not working : a) Resubmit Exception
TOP The Entered DN Does not Map to the Entered Len/Ltid HOST 13 0 16 30 BLDN Y *** ERROR ***

Cause:
SDAS is trying to REMOVE a TN but the TN is not attached to the LEN specified on the order.

Resolution:
1) Query TN in S31 (check for LRN). a) If TN mapped to different LEN : i) Verify what the order is doing (1) Removing Service (a) Delete Exception (2) Adding Service (a) Delete Exception b) If TN not working : i) Verify what the order is doing (1) Removing Service (a) Delete Exception (2) Adding Service

(a) Resubmit Exception

TOP TYPE OF NETNAME IS NETNAME_ID

Cause:
SDAS is trying to ADD a line but the NDS is missing or contains invalid characters.

Resolution:
1) Look at the order in S12 (or SHIFT + F9 from the exceptions screen). a) NDS contains invalid characters? i) Refer to CSR as Non-doable via Q

b) Is the NDS missing? i) Is the NDS missing from CRIS? (1) Refer to CSR as Non-doable via Q ii) Is the NDS missing from FMS? (1) Update FMS and ensure it passes through to switch

TOP

TYPE OF LEN_OR_LTID IS EXT_LEN

Cause:
TN should be ported / LEN on the order doesn't exist in CLLI.

Resolution:
1. 2. 3. Verify the proper LRN is on the order. If the LRN is missing or incorrect issue a manual order adding/removing all pertinent options. (*) Delete exception.

(* The LRN cannot be added to the exception and resubmitted.)

TOP There is a RES specific option in the option set. Line will be created as a RES line. FWD is included in KEYOPTS in table DSCWDTYP and CFDA is not assigned DSCWID DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA ***

Cause:
The order is trying to ADD (+ CW SEL CA) but the customer does not have VM.

Resolution:
1) Check if customer should have VM in CRIS a) Customer has VM in CRIS : i) Add VM on manual order.

b) Customer does not have VM in CRIS : i) Return order to CSR as Non-doable via Q.
TOP DEO $ 8750238 DNH $ Y COMMAND AS ENTERED: DEO NOW 3 12 2 PM 8750238 ( DNH ) $ DEO DNH OPTION VALID ONLY FOR DNH PILOTS AND MEMBERS *** ERROR - INCONSISTENT DATA ***

Cause:

The order is trying to REMOVE the LOD from a rotary but the TNs entered on the CALL-ANS screen do not match how the r

Resolution:
1. 2. 3. Query Pilot TN in S31. Update order with correct TNs for Last # and Second Last #. Resubmit exception.
TOP

LEN : I518 00 0 01 37 IMPROPER LINE STATE CFW DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA ***

Cause:
Customer is using their phone.

Resolution:
Resubmit exception. (*)

er is resubmitted more than 4 times contact NOC to idle the line.)

TOP ALREADY IN SERVICE OR OTHER INTERCEPT *** ERROR - INCONSISTENT DATA ***

Cause:
The order is trying to install a line that is already working.

Resolution:
1. Query TN being added in S31. a. If the TN is working: i. Ensure all options/NDS match FMS/CRIS ii. Delete the exception. b. If the TN is not working: i. Resubmit the Exception
. TOP

DN IS ON INTERCEPT. DN IS WRONG TYPE -- SHOULD BE ONE OF Single Party Line, Party Line, MDN Line, or DNHunt Member for the same SNPAs. *** ERROR - INCONSISTENT DATA ***

Cause:
The order is missing the LRN.

Resolution:
1. If this is a manual order : a. Delete the exception b. Create a new instance including the LRN. 2. If this is an FMS order : a. Delete the exception b. Create a new instance including the LRN.
TOP ILLEGAL CHARACTER FOLLOWS STRING

Cause:
There is an illegal character in the NDS.

Resolution:
1. Verify the NDS matches FMS/CRIS a. b. 2. If NDS matches FMS/CRIS: Return order to CSR via Q

If NDS doesn't match FMS/CRIS a. Correct the NDS in FMS

TOP

WARNING DN: 7809892005 has a tuple in table DNGRPS To remove, use SDNA command

Cause:
The TN being removed has: 1. Public Address (ALT NUM) And/or 2. Public Non Unique

And/or 3. Public Name These features must be removed for the TN to be deleted from the switch.

Resolution:
If the error is ALT NUM, remove the feature in S12. If the error is either Public Non Unique or Public Name remove the feature in S11 using the correct syntax.
TOP 7804613252: VMEADN option is not supported on a VDN. *** ERROR - INCONSISTENT DATA ***

Cause:
A) B) TN is ported TN is a VDN (digital service e.g. Megalink, DID, etc.)

Resolution:
A) B) Delete the exception and re-add using the correct LRN Refer the order back to the CSRs as the TN is not available.
TOP CLTG $ 3208 8523303 $ Y COMMAND AS ENTERED: CLTG NOW 4 1 21 PM 3208 ( 8523303 ) $ 7808523303 : USE PILOT DN INSTEAD TO CHANGE WHOLE GROUP

Cause:
Incorrect screen used to create order. E.g. Order should be adding 900 RSTN to a PBX line Order issued as C BUSROT CFMS

Should have been issued as

PBXROT CFMS

Resolution:
1. 2. Reissue order using the correct screen. Delete exception.
TOP ADO NOW 4 1 22 PM 6473547 ( DNH 6473930 2 ) $ CANNOT DECREASE GROUP SIZE

Cause: Resolution:
TOP TYPE OF NUMCALLS IS EXTERNAL_NUMCALLS PLEASE ENTER: NUMCALLS:

Cause:
Order is adding CF FD but has not specified the # of numcalls.

Resolution:
1. 2. Update exception with # of numcalls. Resubmit exception.

TOP CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE CNAMD DID NOT PASS CHECKING

DDN DID NOT PASS CHECKING

Cause:
Order is adding CMS features to a line that does not have CMS line equipment.

Resolution:
1. The RIT of the CRIS order is a. RW

i. Update order in FMS with CMS len (SWU # 001). ii. Place a comment on order in S41x indicating order updated with CMS len. b. SW i. Refer CRIS order to CSR as Non-Doable. ii. Place a comment on order in S41x indicating order referred to CSR as non-doable.

TOP Could not find a matching Line Attributes index with (LCC = VLN), LTG, MRSA and SNPA. *** ERROR: THIS OFFICE DOES NOT HAVE RCF FEATURE ***

Cause:
Order is trying to add RCF to a Centrex switch.

Resolution:
Reissue the manual order including an LRN which will port the TN into POTS switch.

AB GTD5 Error Messages

Click on the wording below that appears in your exception:

EQUIPMENT NUMBER ALREADY ASSIGNED LINE COMMAND OUT OF SEQUENCE ADD DXLN NO SUB-SCEN FOR ENTRIES

DIRECTORY NUMBER ALREADY ASSIGNED TOP

ADD DN 980-5460 EU108 EQUIPMENT NUMBER ALREADY ASSIGNED LINE

Cause:
The order is adding a number that is already working.

Resolution:
1. Query the TN in S31 a. If the TN is working with the correct options: i. Delete the exception b. If the TN is not working: i. Resubmit the exception

TOP ADD DN 288-8610 EU111 COMMAND OUT OF SEQUENCE ADD DXLN

Cause:
The TN has not been provisioned in this CO.

Resolution:
1. 2. Use the DXLN command in S11 to add the TN to the CO Resubmit the exception.

TOP TRANSACTION EXCEPTION: 04511 ECR2 NO SUB-SCEN FOR ENTRIES 'C780432237401 7804322374HOST1210'

Cause:
The order is not changing any options. - or The order is trying to change VM and CF options at the same time.

Resolution:

1.

Verify what the CRIS order is trying to do. a. Order is not making any option changes: i. Delete the exception b. Order is making option changes: i. Changes are already updated in FMS :

1. Delete the exception ii. Changes are not updated in FMS: 1. Update the order in FMS
Top ADD DN 980-0065 EU114 DIRECTORY NUMBER ALREADY ASSIGNED

Cause:
The order is adding a number that is already working.

Resolution:
1. Query the TN in S31 a. If the TN is working with the correct options: i. Delete the exception b. If the TN is not working: i. Resubmit the exception

TOP CLEA TDP DN 778-8518 EU111 COMMAND OUT OF SEQUENCE CHAN DN TDP

Cause:
The order is trying to remove an AIN feature that does not exist.

Resolution:

Delete exception.
TOP CHAN DN 848-7688 EU114 DIRECTORY NUMBER ALREADY ASSIGNED DRDN

Cause:
The order is trying to add a TN that is working as a Smart Ring.

Resolution:
1. 2. S31 the LEN to see under which Main TN the Smart Ring # is working. Verify in CRIS whether the Main TN found in step 1 should have a smart ring. a. The main TN should have the Smart Ring #: i. Refer to CSR as Non-doable in Q 3. If the main TN should: a. Not have a Smart Ring i. Remove the Smart Ring ii. Resubmit the exception b. Have a different Smart Ring # i. Correct the Smart Ring ii. Resubmit the exception
TOP CHAN DN 986-2774 EU102 OPTIONAL PARAMETER REQUIRED IN THIS CONTEXT: TO LNPP

Cause:
The LRN is missing from the order.

Resolution:
1. 2. Create a manual order with the correct LRN. Delete the exception.

TOP ADD DN 247-3011 EU111 COMMAND OUT OF SEQUENCE DELE DN DELE DXLN

Cause:
TN is working as a smart ring.

Resolution:
1. 2. S31 the LEN to see under which Main TN the Smart Ring # is working. Verify in CRIS whether the Main TN found in step 1 should have a smart ring. a. The main TN should have the Smart Ring #: i. Refer to CSR as Non-doable in Q b. If the main TN : i. Does not have a Smart Ring 1. 2. Remove the Smart Ring Resubmit the exception ii. Has a different Smart Ring # 1. 2. Correct the Smart Ring Resubmit the exception
TOP

BC - 5ESS Error Messages

Click on the wording below that appears in your exception:

ACTION CONFLICT PORT IS BUSY WITH A CALL OR MAINTENANCE. RE-TRY LATER ACTION CONFLICT THIS VIEW DOES NOT SUPPORT CLSS LINES. ACTION CONFLICT

MSG! NO DPIDB TIME SLOTS AVAILABLE DSL INFO CANNOT BE CHANGED WHEN INSERTING A USER ONTO AN EXISTING DSL

FEATURE ENTRIES MUST BE UNIQUE

-HML IS IN ERROR. ENTER A # FROM 1 - 2000 MSG! CANNOT CHANGE TN WHEN MULTIDN IS Y

MSG! EL assigned to level 1, only 1 OE per switch (sw) can have EL = Y

MSG! FEATURE /MSAAVM'S CROSS CHECKS FAILED. MSG! ACTION CONFLICT MSG! MSS FEATURE WITH ATTENDANT COVERAGE REQUIRES AN SCA, SCF OR VOICE CF FEATURE MSG! ISCN xxxxxx IS ALREADY ASSIGNED TO A DIFFERENT PORT MSG! ISLU2 NOT CONNECTED TO PSU SHELF. SEE VW22.5 MSG! LCKEN: ENTER SM[1-192] ISLU2[00-42] LG[00-15] LBD[0-7] LCKT[00-07]. MSG! MULTIPLE TNS ARE NOT SUPPORTED ON THIS VIEW, USE MASTER TN 3803767 MSG! NO 2 CW FEATURES WITH INVOKE OF TERM CAN HAVE OVERLAPPING ALLOWED CALL ORIGINS TOP

5ESS Error Messages The following terms all mean the same thing:

FORM 1V6 Verify 1.6 View 1.6 5ESS subscriber lines are referred to as 'PORTS'.
ACTION CONFLICT PORT IS BUSY WITH A CALL OR MAINTENANCE. RE-TRY LATER.

Possible cause: The subscriber is using their phone.

TOP ACTION CONFLICT THIS VIEW DOES NOT SUPPORT CLSS LINES.

Explanation: CLSS lines can not be added/changed/deleted/examined using FORM 1V8. (SDAS defaults to 1V8 on examine.) Action: If this message is the response to an examination, re-examine using FORM 1V6. If this message is the response to an SDAS add/change/delete, have SDAS checked for correct command syntax. Note: Calling Line Side Supervision (CLSS) is the 5ESS term for answer supervision. Lines with CLSS will show CLSS = Y
TOP ACTION CONFLICT MSG! NO DPIDB TIME SLOTS AVAILABLE.

Action: Check that the DISCN field has been entered correctly in SDAS: FMS: BAY/RR: SMxxxabb UNIT: c SDAS: DISCN: abb00c (Add enough leading zeroes to the UNIT to make a 6-digit DISCN.) If the DISCN has been entered correctly into SDAS, then follow plan A or B below: Plan A: Obtain a new DISCN in a different DSL group (See below). Plan B: Obtain new line equipment in a different LGC (See below).

Plan A: To avoid unneccessary rack work, call assignment for a DISCN in a different DSL group. The DSL group is comprise Plan B: Ask a tech for a new LGC - preferably one which can use the same DISCN. (It might be necessary to get both a new L Obtain new line equipment in this LGC. (The LGC is comprised of the 6 and 7 digits of the line equipment, ex. K 0040009002 (LGC is 09))
TOP DSL INFO CANNOT BE CHANGED WHEN INSERTING A USER ONTO AN EXISTING DSL.
th th

Possible cause: The line equipment is loaded in the switch: ('DSL' is another term for ISDN line.) Action: To examine the line equipment (LEN) using s31: TELEPHONE NO: npa nxx ____ (leave the last 4 digits blank) Press ALT-6. OE NO: K xxxxxxxxxx TYPE: ISDN Press F10
TOP FEATURE ENTRIES MUST BE UNIQUE

Possible cause: trying to add a feature which is already on the line

TOP -HML IS IN ERROR. ENTER A # FROM 1 - 2000

Cause/action: Check the hunt group number on the transaction. It must be in one of the following ranges: 2 Line overlines in Victoria 8000 8999 All other overlines 1 2000
TOP MSG! CANNOT CHANGE TN WHEN MULTIDN IS Y

Action: Before changing the telephone number of a line, the smart ring number must be deleted. Explanation: A line with a smart ring number will show MULTIDN = Y in verify 1.6 screen 1.
TOP MSG! EL assigned to level 1, only 1 OE per switch (sw) can have EL = Y.

Action: Obtain a new line equipment assignment.

TOP MSG! FEATURE /MSAAVM'S CROSS CHECKS FAILED. MSG! ACTION CONFLICT MSG! MSS FEATURE WITH ATTENDANT COVERAGE REQUIRES AN SCA, SCF OR VOICE CF FEATURE.

Explanation: A 5ESS line can't have message waiting (/MSAAVM) without also having some kind of call forwarding (for ex. Possible cause: On a C-R-CCC screen, saying NO to CANS CF MBX but forgetting to also say NO to CANS MBX. CANS CF MBX: N (deletes call forwarding busy/don't answer) CANS MBX: N (deletes message waiting (stuttered dial tone) )
TOP MSG! ISCN xxxxxx IS ALREADY ASSIGNED TO A DIFFERENT PORT.

Action: The DISCN number is double assigned. Obtain a new DISCN number from assignment. (In the 5ESS subscriber's line At this time, direct input is required to find out what the DISCN number is loaded to. A request has been submitted to give SD
TOP MSG! ISLU2 NOT CONNECTED TO PSU SHELF. SEE VW22.5.

Possible cause: The ISDN line equipment (LEN) is not compatible with the DISCN. This problem has been prevalent in Fairfa In Fairfax (VANCBC05DS3), the range of LEN's must match the range of DISCN's as shown in the example below. LEN K 0030100xxx to K 0030107xxx to DISCN LEN As of Mar. 5, 1998, DISCN's starting with '1' are still not available. Therefore, if the above message occurs with a LEN assign
TOP MSG! LCKEN: ENTER SM[1-192] ISLU2[00-42] LG[00-15] LBD[0-7] LCKT[00-07].

Action: Check that you have entered the ISDN line equipment correctly in SDAS, noting: First character must be a K. Correct number of digits is 10. The correct range for each field is as follows: If the line equipment is K aaabbccdee, then: aaa = 001 to 192 bb = 00 to 42 cc = 00 to 15 d = 0 to 7

ee = 00 to 15
TOP MSG! MULTIPLE TNS ARE NOT SUPPORTED ON THIS VIEW, USE MASTER TN 3803767

Explanation: MULTIPLE TN means SMART RING # MASTER TN means MAIN # (in this example 380-3767) Possible cause: trying to add/delete/exam the SMART RING # as if it was the main #. Note: to examine a SMART RING #, u
TOP MSG! NO 2 CW FEATURES WITH INVOKE OF TERM CAN HAVE OVERLAPPING ALLOWED CALL ORIGINS.

Action: Call Waiting (/CWC1) must be deleted before adding Deluxe Call Waiting (/CWDC1).
TOP MSG! Peripheral Data Bus Time Slot allocation can not exceed 32 on DSL Group 4 (or any other DSL Group)

Action: Check that the DISCN field has been entered correctly in SDAS: FMS: BAY/RR: SMxxxabb UNIT: c SDAS: DISCN: abb00c (Add enough leading zeroes to the UNIT to make a 6-digit DISCN.) If the DISCN has been entered correctly into SDAS, then follow plan A or B below: Plan A: Obtain a new DISCN in a different DSL group (See below). Plan B: Obtain new line equipment in a different LGC (See below).

Plan A: To avoid unneccessary rack work, call assignment for a DISCN in a different DSL group. The DSL group is comprise Plan B: Ask a tech for a new LGC - preferably one which can use the same DISCN. (It might be necessary to get both a new L

Obtain new line equipment in this LGC. (The LGC is comprised of the 6th and 7th digits of the line equipment, ex. K 0040009002 (LGC is 09) )
TOP MSG! STORED DATA CONFLICT MSG! DIRECT CONNECT DATA ALREADY EXISTS FOR THIS LINE (FC_DIRCON).

Scenario: trying to add a non-dial line, using for example the SDAS screen: A - NDO Possible cause: The line equipment is already in use as a non-dial line. Action: Examine the line equipment and take the necessary action.
TOP MSG! THIS MLHG DOES NOT ALLOW CF VARIABLE.

Possible cause: trying to add call forward fixed pilot to a 2-line overline in Victoria (Series Completing), this is in the switch w Typically the exception will have a hunt group number in the range used for Series Completing (8000-8999).
TOP MSG! WHEN CHNG OE TYPE IS 'G' (RT LINES) OR 'S', LOADED MUST BE BLANK OR N.

Explanation: Lines which are added to a SLIC must have field 'LOADED' set to 'N', in SDAS. A SLIC is a type of remote. SL Note: If you're doing a cutsheet moving a line with loaded line equipment to a SLIC then: first change the existing line equipment to non-loaded:

Screen: C-R/B-CCC LOADED: N then cut the line over: Screen: C-R/B-LE
TOP MSG! 274-156 INPUT DATA ERROR MSG! The circuit TN entered is not on a DSL. Use vw1.6. MSG! ?E Failure when trying to read the form instance MSG! ?E At least one optional key field for 23V2 must be entered MSG! ?E no more error messages

Scenario: trying to add an ISDN line Possible cause: The tel # is working (double assigned), but not on an ISDN line. Action: Examine the tel # using view 1.6 (Form 1V6) and take any necessary action.
TOP MSG!MSG! LCC for RAX (2) does not exist (vw4.1).

Action: Refer to a tech or SDA (663-1500) to have the LCC built for the RAX specified. (in this example the RAX is 2.)
TOP : MSG!MSG! 53-2 DATA BASE SYSTEM ERROR: timed out while queued for resource : MSG!MSG! FC_LINE UPDATE failed (line14:-201). : MSG!MSG! 0-80 ACTION CONFLICT : MSG!MSG! Office data resource busy. Try again.

Action: Refer these messages to a tech or 5ESS support (663-1441) before attempting to re-submit the transaction
TOP MSG!MSG! 53-421 ACTION CONFLICT MSG!MSG! Cannot delete or change the TN/service class on a TLWS line. MSG!MSG! ?E no more error messages TOP MSG! 539-4 INTERNAL SYSTEM ERROR MSG! Found at internal location (d10/dn_dnbuf1:0).

Explanation/Action: Before a TLWS line can be deleted, the corresponding entry in VIEW 14.3 must be deleted. Refer to you

Action: Refer these messages to a tech or 5ESS support (663-1441) before attempting to re-submit the transaction
TOP NO ELEMENT HAS BEEN FOUND IN FIELD

Possible cause: trying to delete a feature which isn't on the line

TOP ?E CFTSHL UNABLE TO MATCH COMMAND '/cft/shl/rcvcmds/VFY'

Possible scenario: trying to examine a hunt group Action: Try using a different port, (-SDAS,-SDAS1, or -TEST) and then refer the problem to a tech.
TOP ON A GIVEN LINE, FILTERING OPTIONS CANNOT OVERLAP WITHIN ANY FWDCOND.

Possible cause: trying to add call forwarding fixed (CFFI) to a line which has call forwarding variable (/CFV). These two opti

TN's WITHOUT PORTS NOT ON INTERCEPT ARE NOT ALLOWED ON THIS VIEW .

Possible cause: The Tel # is probably a DID. Action: Examine the Tel # using FORM 1V6. If field LCC is set to DID, then refer the Tel # to the DID group.
TOP

BC GTD5 Error Messages

Click on the wording below that appears in your exception:

ADD DN - FPHN S201 MSLG1 CID507 BGRP1000.2 EU101 REQUIRED PARAMETER MISSING: DN NXX ADD SDXN000.1.727010.7.PTNG EU103 OPTIONAL PARAMETER NOT ALLOWED IN THIS CONTEXT: CAT EU103 OPTIONAL PARAMETER NOT ALLOWED IN THIS CONTEXT: TDLI EU104 PARAMETER OUT OF RANGE: "DTYP" PTYP EU104 PARAMETER OUT OF RANGE: LINE CKT EU110 INCOMPATIBLE PARAMETERS OR VALUES: CARD GND RGND EU110 INCOMPATIBLE PARAMETERS OR VALUES: CARD LSM EU110 INCOMPATIBLE PARAMETERS OR VALUES: CWT CWDD DNVI DNFI EU110 INCOMPATIBLE PARAMETERS OR VALUES: DRDN DSR2 EU110 INCOMPATIBLE PARAMETERS OR VALUES: DRDN NDRG EU110 INCOMPATIBLE PARAMETERS OR VALUES: DTYP PTYP PNUM EU110 INCOMPATIBLE PARAMETERS OR VALUES: "DTYP" "MWIM" EU110 INCOMPATIBLE PARAMETERS OR VALUES: GND MXU EU110 INCOMPATIBLE PARAMETERS OR VALUES: HGM LINE

TOP

GTD5 ERROR MESSAGES

The following is a list of GTD5 error messages, followed by the action required.
EU110 INCOMPATIBLE PARAMETERS OR VALUES: DRDN NDRG

Action: Remove and re-add Smart Ring, and then re-submit your TXN.
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: HGM LINE

Possible cause/action: When adding an overline group to an RSU, RLU or MXU you may be required to enter a number in the
TOP INCOMPATIBLE PARAMETERS OR VALUES: FAR TWC

Possible cause: trying to add call transfer to a residential line. Call transfer is not available on residential lines even though the Action: Refer the order back to the rep.
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: GND MXU

Scenario: trying to add a ground start hunt group in an MXU Action: Make sure the 'GRD START:' field is left blank in both the A - OLG and A - OLM screens (all members).

Explanation: When adding a ground start hunt group in an MXU, the GND syntax must not be included in the ADD HGRP an
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: ONGD HGRP NVCG

Cause: The VCGN feature is missing from the hunt group. Action: Add the VCGN feature to the hunt group and then re-submit your transaction. Adding the VCGN: Example: TELEPHONE NO.: 250 5926336 ORDER TYPE: C TYPE OF SERVICE: OLG TYPE OF CHANGE: FEAT HUNT GRP NO: 117 VCGN NO: 5926336

Explanation: SDAS adds the Voice Calling Number (VCGN) to all hunt groups by default. (Typically the VCGN is the same a
TOP EU111 COMMAND OUT OF SEQUENCE DELE TDA MPCS DN

Explanation: There is a traffic study on the line, which can be deleted using the D - TRAFSTUD screen.
TOP EU111 COMMAND OUT OF SEQUENCE EXAM DXLN LHG

Action: Refer this error message to SDA (1-800-665-5775). They will 'open up' the Local Hundreds Group. Next, re-submit th
TOP ADD DN - FPHN S201 MSLG1 CID507 BGRP1000.2 EU101 REQUIRED PARAMETER MISSING: DN NXX

Explanation: To add a featurephone using SDAS, a telephone number must be entered in the ADN field, i.e. the ADN field is

Action: Use the syntax from the 'bomb' to add the main number (prime DN). (This has been referred to the SDAS technicians.
TOP

EU111 COMMAND OUT OF SEQUENCE ADD DXLN PLOC TOP OR EU111 COMMAND OUT OF SEQUENCE ADD SDXN PLOC TOP OR ADD SDXN000.1.727010.7.PTNG EU103 OPTIONAL PARAMETER NOT ALLOWED IN THIS CONTEXT: CAT

Action: Refer this message along with the following info to SDA (1-800-665-5775) : the Telephone No. you are trying to add 2) the switch ID (CLLI) on the exception 3) the RSU number (only for 'ADD SDXN' messages/commands) 4) due date of order
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: PCOS PTY

Possible cause: trying to add a party line using the SDAS screen (A-R2) instead of using screen (A-RP) - or vice versa.

Action: to see if this is the problem, compare the "Primary Class Of Service" (PCOS) in the "ADD DN" command with the PCOS of the existing party line member(s). For ex. the A-R2 screen is used, and the following command is sent to switch: ADD DN 724-0816 LINE.TCU000.1.00.09.3 TPTC etc. TPTC=Two ParTy The orders bombs; SDAS examines this line equipment, and comes back with the following response: EN.TCU000.0001.00.09.3 MPTC PTY2 250-724-0823 Existing line is Multi-Party (PCOS is MPTC). All party line members must have the same PCOS. Therefore, in this example, the exception is fixed by re-submitting the transaction using the A-RP screen.
EU110 INCOMPATIBLE PARAMETERS OR VALUES: RALT LOAD

Explanation: Lines which are added to a SLIC must have field 'LOADED' set to 'N', in SDAS. A SLIC is a type of remote. SL
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: DRDN DSR2

Possible cause: trying to remove smart ring from a line which has the 'SMART RING CF CW OPTION' (DSR2) The 'SMART RING CF CW OPTION' is a combination of: Call Forward Prime and Call Waiting Auto Suppression (CWAS)

Action: In this scenario, the 'SMART RING CF CW OPTION' must be removed in a separate transaction before removing Sm Step1) Remove 'SMART RING CF CW OPTION': SDAS screen: C-R-CCC CF PRIME/CWAS: N Step 2) Remove Smart Ring: Screen: C-R-CCC SMART-RING: N
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: STOR DXLN MOCI

Possible scenario: trying to add a toll restricted overline member

Explanation/action: Due to an SDAS problem, it is not possible to add a toll restricted overline member with a single transacti Add the member without toll restrict Add toll restrict to the member: SDAS screen: C-OLM-FEAT TOLL RESTRICT: Y
EU111 COMMAND OUT OF SEQUENCE DELE DN DL VN

Scenario: trying to add a tel number which shows VN PORT in the switch

Action: The tel. number must first be deleted using direct input. Enter the following commands and then re-submit the transac BEGI SRVC DELE DN nxx-xxxx DL VN END SESS
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: CARD GND RGND

Cause: trying to add a line as 'loop start' using 'ground start' line equipment - or vice versa Action: Refer to provisioning.
TOP EU111 COMMAND OUT OF SEQUENCE MAKE CARD

Cause: The card has not been provisioned. Action: Refer to provisioning.
TOP EU123 SUPERORDINATE EQUIPMENT NOT TYPE COMPATIBLE "MWIM" "CARD"

Probable scenario: trying to add CANS MBX. Action: Examine the line card. If the line card type is M24B or S24B, then follow these steps: Enter the following fields in the SDAS C-R-CCC screen: CANS CF MBX: Y (if this S&E is present on the CRIS order) MBX NO: npanxxxxxx (call forward number)

Use direct input (S11 or G61) to enter these commands: BEGI SRVC

CHAN DN nxx-xxxx MWIA (nxx-xxxx telephone number) END SESS

Ask CANS Activations (604-453-1611) to add the mailbox If the line card type is other than shown above, try to get a new assignment.

Explanation: SDAS provides both visual and audible (stuttered dial tone) message waiting. The syntax is MWIB ('B' for both)
TOP EU116 DATA BASE ALREADY CONTAINS VALUE IDENTIFIED FOR: DN DANF

Action: Check that the transaction isn't trying to forward the telephone number to itself, i.e. the call forwarding digits should b
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: CWT CWDD DNVI DNFI

Action: 'CANS CDIR LINK' can be added only to a line with a mailbox.
EU110 INCOMPATIBLE PARAMETERS OR VALUES: DTYP PTYP PNUM TOP OR EU104 PARAMETER OUT OF RANGE: "DTYP" PTYP

Explanation: The terms 'DTYP', 'PTYP', and 'PNUM' refer to different fields of the line equipment (HID). DTYP - Device Type (ex. LINE,RALT,BRIL,BRIT,BRRL and BRRT) PTYP - Processor Type (ex. TCU, RSU, RLU or MXU) PNUM - Processor Number (the 3 digits following the PTYP) Probable causes: The line equipment wasn't entered correctly into SDAS. The order requires a new HID assignment or, The order must wait for the PTYP, (ex. the RLU), to be built. The following example shows how to proceed if you suspect the PTYP needs to be built. Ex. The order is trying to add a line whose HID is: RALT.RLU006.0003. DTYP is RALT PTYP is RLU PNUM is 006

The order failed and gave the error message:

EU110 INCOMPATIBLE PARAMETERS OR VALUES: DTYP PTYP PNUM

Using direct input, this command was entered: EXAM RLU006 The response was: EU106 DATA BASE ENTRY HAS NOT BEEN DEFINED This means that the line can't be added until RLU006 (actually a SLC2000) is built.
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: "DTYP" "MWIM"

Explanation/cause: Message waiting (MWIM), i.e. stuttered dial tone, can't be added to a "call forward fixed CO" line. Refer t
TOP EU110 INCOMPATIBLE PARAMETERS OR VALUES: CARD LSM

Scenario: adding answer supervision Explanation/cause: The line card is not provisioned for answer supervision. Obtain new line equipment.
TOP EU104 PARAMETER OUT OF RANGE: LINE CKT

Explanation: This message usually means that the line card is provisioned (programmed) in the switch differently than how it Action: Exam the line card (not the line) and take the output to provisioning. Next, obtain a new line equipment assignment.
EU103 OPTIONAL PARAMETER NOT ALLOWED IN THIS CONTEXT: TDLI

Probable cause: trying to do an A-TXF or D-TXF transaction on a working line. (A/D-TXF's can only be done on lines which
TOP EU128 SUPERORDINATE EQUIPMENT IS NOT CUTOVER: LINE

Cause/action: The line card has not been 'cutover'. Refer to provisioning.
TOP

BC - DMS 100 Error Messages

Click on the wording below that appears in your exception:

ASL - ENHANCED ASL NOT VALID ON 500/2500 SETS ASL COULD NOT BE ADDED ASL did not pass updating.

JOURNAL FILE RECORD NOT CREATED ATTEMPT TO ASSIGN MULTIPLE APPEARANCE DQT COULD NOT BE ADDED

DQT did not pass updating. JOURNAL FILE RECORD NOT CREATED CANNOT ADD CFGDA TO A HUNT GROUP WHOSE MEMBERS DO NOT ALL HAVE THE SAME LINE CLASS CODE. CFGDA DID NOT PASS CHECKING ERROR - INCONSISTENT DATA CANNOT DATAFILL CARD 0 DRWR 0 WRITE TO IBNLINES FAILED, REASON:7 CFGDA IS PRESENT ON HUNT GROUP. OPTION CFGDA IS NOT SUPPORTED BY THE AUTOMATIC CHANGE OF LINE TYPE LINE CANNOT AUTOMATICALLY BE CONVERTED TO A RES LINE. *** ERROR - INCONSISTENT DATA ***

CFGDA SIMULTANEOUS IS NOT SUPPORTED ON RES LINES. ENTER 1 AT THE NUMCALLS PROMPT. *** ERROR - INCONSISTENT DATA *** CFW AND BNN ARE NOT COMPATIBLE *** ERROR - INCONSISTENT DATA *** CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE

CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE CMWI NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE MWT DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** COULD NOT FIND PILOT LEN

DATA MAY ONLY BE ASSOCIATED WITH 6X71, 6X76, 6X87, 6X88, 8X47, OR 8D02 LINE CARD

DCH_BD_STATMUX_RATIO, as datafilled in table OFCENG, has been met for this ISG channel. *** ERROR - INCONSISTENT DATA *** DN CALLTYPE CANNOT BE SHARED *** ERROR - INCONSISTENT DATA *** DSCWID : ALREADY EXISTS *** ERROR - INCONSISTENT DATA *** If not previously done, a SLUDEL and SLU_INSTALL must be done and the SLU option must be removed from the line. *** ERROR - INCONSISTENT DATA *** INVALID FORWARD DN FAILED TO ADD REMOTE CFW TUPLE JOURNAL FILE RECORD NOT CREATED INVALID PARTY FOR THIS LEN COULD NOT ADD TUPLE TO LINES TABLE INVALID REPLY ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT LEN IS NOT AN ISDN LOOP LEN: HOST 99 0 00 27 *** ERROR - INCONSISTENT DATA *** LEN : GLP1 00 0 04 50 DOES NOT SUPPORT LCC NLCC *** ERROR - INCONSISTENT DATA *** LEN: RICH 01 2 03 04 IS NOT IN TABLE KSETINV

LEN: WA09 00 1 19 29 IS THE SECOND SIDE OF THE TWO-SLOT, 6X71AB, LINE CARD WHICH ALSO OCCUPIES SLOT WA09 00 1 19 13. LINE CLASS CODE FOR LINE ATTRIBUTE MUST BE VLN FAILED TO ADD REMOTE CFW TUPLE MAXIMUM NUMBER OF BRA LINES SPECIFIED IN OFFICE PARM MAX_BRA_LINES HAS BEEN REACHED. *** ERROR - INCONSISTENT DATA ***

MAXIMUM OF 4 PARTIES PER RCU FSR LINE COULD NOT ADD TUPLE TO LINES TABLE JOURNAL FILE RECORD NOT CREATED

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BC - DMS 100 ERROR MESSAGES ASL - ENHANCED ASL NOT VALID ON 500/2500 SETS ASL COULD NOT BE ADDED ASL did not pass updating. JOURNAL FILE RECORD NOT CREATED Probable scenario: trying to add the ASL option with IBN line equipment specified, i.e. the agent is on an IBN LEN. Example: Supervisor's LEN: HOST 24 1 12 30 ASL option being added to key 15 Agent's LEN: HOST 41 0 14 20 (IBN) Action: At the prompt 'ASLSDN:' enter a '$', not a number. The prompt ASLSDN refers to the key number of the agent's SDN The ASL option can be added with the SERVORD command: ADO $ HOST 24 1 12 30 15 ASL HOST 41 0 14 20 Y $ $ Y
TOP

ATTEMPT TO ASSIGN MULTIPLE APPEARANCE DQT COULD NOT BE ADDED DQT did not pass updating. JOURNAL FILE RECORD NOT CREATED
TOP

Explanation: An ACD agent may be assigned only one DQT key. This note can be found under the description of th

CANNOT ADD CFGDA TO A HUNT GROUP WHOSE MEMBERS DO NOT ALL HAVE THE SAME LINE CLASS CFGDA DID NOT PASS CHECKING ERROR - INCONSISTENT DATA

Explanation: This message is misleading. The LINE CLASS CODE field will typically be the same for all members and will Instead, what this message really means is that some of the members have RES options and some don't. Ensure that all overlin Busy Prompt Block (DENYISA) Call Block (CNDB NOAMA) Call Trace (COT NOAMA) Step 1: To add BUSY PROMPT BLOCK use direct input (G61 or GIF/DIF) by entering these commands: SERVORD ADO $ nxxxxxx DENYISA $ Y (pilot and members) QUIT ALL Step 2: To add CALL BLOCK & CALL TRACE use SDAS: Screen: C-OLG-CCC (pilot) C-OLM-CCC (member) CALL BLOCK: Y CALL TRACE: Y Step 3: Add Call Forward No Answer Pilot (CFGDA) using SDAS.
TOP

CANNOT DATAFILL CARD 0 DRWR 0 WRITE TO IBNLINES FAILED, REASON: 7 Required action: Obtain new line equipment. Explanation: Lines can NOT be added using line equipment whose last 2 fields are '00', ie. xxxx xx x 00 00 .
TOP

CFGDA IS PRESENT ON HUNT GROUP. OPTION CFGDA IS NOT SUPPORTED BY THE AUTOMATIC CHANGE OF LINE TYPE LINE CANNOT AUTOMATICALLY BE CONVERTED TO A RES LINE. *** ERROR - INCONSISTENT DATA *** Possible scenario: trying to add members to an existing overline group Action: Follow these steps: Note the Call Forwarding No Answer Pilot (CFGDA) destination digits and the no. of rings using either CRIS/FMS or S31. Remove the CFGDA option using SDAS: TELEPHONE NO: pilot no. Screen: C-OLG-CCC CFW NO ANSWER: N Ensure that the pilot and all members have: BUSY PROMPT BLOCK: (DENYISA) CALL BLOCK (CNDB NOAMA) CALL TRACE (COT NOAMA) To add DENYISA enter these commands using direct input: SERVORD

ADO $ nxxxxxx DENYISA $ Y (pilot and members) QUIT ALL To add CALL BLOCK & CALL TRACE use SDAS: Screen: C-OLG/OLM-CCC (pilot/member) CALL BLOCK: Y CALL TRACE: Y Re-add the CFGDA option using SDAS: TELEPHONE NO: pilot no. Screen: C-OLG-CCC CFW NO ANSWER: Y CFNA NO: npanxxxxxx RINGS ON CFNA: x Re-submit the original transaction.
TOP

CFGDA SIMULTANEOUS IS NOT SUPPORTED ON RES LINES. ENTER 1 AT THE NUMCALLS PROMPT. *** ERROR - INCONSISTENT DATA *** Cause: trying to add Call Forward No Answer Pilot with a quantity greater than 1. Action: Re-submit that transaction specifying a quantity of 1. Note: This will actually give the customer a quantity of 5.
TOP

CFW AND BNN ARE NOT COMPATIBLE *** ERROR - INCONSISTENT DATA *** Action: This message is misleading. A member actually can have both call forwarding variable/fixed (CFW) and a bridged ni Temporarily remove the BNN: SDAS screen: C-OLM-FEAT BRIDGED NIGHT #: N NIGHT NUMBER DN: nxxxxxx Add CFW to the member Re-add the BNN: SDAS screen: C-OLM-FEAT BRIDGED NIGHT #: Y NIGHT NUMBER DN: nxxxxxx
TOP

CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE There are two possible scenarios: Scenario #1: Adding one of the following options to a line in RCMDBC01DS1 or VANCBC013XD: CANS CF MBX, CANS MBX or CANS MMBX Call Display Smart Ring with 3 rings (ring pattern 2) Required Action for Scenario #1: Obtain new line equipment. For Richmond (RCMDBC01DS1), the LEN must be in one of the following ranges: HOST 19 0 xx xx to HOST 41 1 xx xx AIRP xx x xx xx ROWN xx x xx xx

ROW 2 xx x xx xx ROW 3 xx x xx xx ROW4 xx x xx xx VIAP xx x xx xx For the Vancouver IBS1 switch (VANCBC013XD), the LEN must NOT BE in the following ranges: HOST 05 0 xx xx HOST 05 1 xx xx Scenario #2 (any DMS100): Adding a new line with CANS CF MBX or CANS MBX or CANS MMBX Scenario #2 action: Step 1) Add the line without any options Step 2) Add the options in a separate transaction. Scenario #2 explanation: The first line in an access node can't be added with certain options in one transaction. Two separate transactions are re
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CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE CMWI NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE MWT DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** There are two possible scenarios: Scenario #1: Adding one of the following options to a line in RCMDBC01DS1 or VANCBC013XD: CANS CF MBX, CANS MBX or CANS MMBX Call Display Smart Ring with 3 rings (ring pattern 2) Required Action for Scenario #1: Obtain new line equipment. For Richmond (RCMDBC01DS1), the LEN must be in one of the following ranges: HOST 19 0 xx xx to HOST 41 1 xx xx AIRP xx x xx xx ROWN xx x xx xx ROW 2 xx x xx xx ROW 3 xx x xx xx ROW4 xx x xx xx VIAP xx x xx xx For the Vancouver IBS1 switch (VANCBC013XD), the LEN must NOT BE in the following ranges: HOST 05 0 xx xx HOST 05 1 xx xx Scenario #2 (any DMS100): Adding a new line with CANS CF MBX or CANS MBX or CANS MMBX Scenario #2 action: Step 1) Add the line without any options Step 2) Add the options in a separate transaction. Scenario #2 explanation: The first line in an access node can't be added with certain options in one transaction. Two separate transactions are re
TOP

COULD NOT FIND PILOT LEN

Probable scenario: trying to add an overline member Action: In the SDAS A-OLM screen, check that you have entered the correct telephone numbers in these fields: MEMBER TEL NO: LINK FROM TN: Possible input errors include: entering the same number in both fields swapping the two numbers Explanation: The message actually means that the 'LINK FROM TN' number is unassigned in the switch. The 'LINK FROM
TOP

DATA MAY ONLY BE ASSOCIATED WITH 6X71, 6X76, 6X87, 6X88, 8X47, OR 8D02 LINE CARD Probable cause: trying to Data Dial 56 (DD56) service (SDAS screen A-DD56) using the wrong type of line equipment. DD5 Action: First, make sure that the service actually is DD56 and not say, an ISA line. If it is DD56 then obtain new line equipme
TOP

DCH_BD_STATMUX_RATIO, as datafilled in table OFCENG, has been met for this ISG channel. *** ERROR - INCONSISTENT DATA *** Action: Refer this message to DMS100 support (e.Spoc). They will need to either: add another entry to TABLE SPECCONN or, provide you with a range of line equipment which can use an existing entry (TU
TOP

DN CALLTYPE CANNOT BE SHARED *** ERROR - INCONSISTENT DATA *** Probable cause: The telephone number is already assigned to an ISDN line.
TOP

DSCWID : ALREADY EXISTS *** ERROR - INCONSISTENT DATA *** Scenario: trying to add a mailbox to a line which already has Call Director Action: Due to an SDAS problem, 2 transactions are required: Step 1) Add the mailbox in the usual manner, i.e.: In the SDAS screen: C - B/R - CCC enter the following: CANS CF MBX: Y MBX NO: npanxxxxxx CANS MBX: Y Step 2) Add the Call Director link: CANS CDIR LINK: Y
TOP

If not previously done, a SLUDEL and SLU_INSTALL must be done and the SLU option must be removed from the line. *** ERROR - INCONSISTENT DATA *** Action: There is a traffic study on the line. Before re-submitting the transaction, delete the traffic study using the D-TRAFST
TOP

INVALID FORWARD DN FAILED TO ADD REMOTE CFW TUPLE JOURNAL FILE RECORD NOT CREATED Explanation: The Call Forward number (destination digits) must be entered according to dial plan, ie if the destination is long Example: SDAS Screen: A-RCF Telephone No: 604 8828057 RCF NO: 16048538279
TOP

INVALID PARTY FOR THIS LEN COULD NOT ADD TUPLE TO LINES TABLE Probable action required: If the LINE CLASS CODE of the line being added is 8FR, and the line class code of the existing Ex. Command that failed: NEW $ 3783516 8FR R3 3 LATA1 70 KGV1 00 0 03 01 DGT $ Y a query on one of the existing parties shows: LINE CLASS CODE: 4FR T1 2
TOP

INVALID REPLY ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT This message is usually caused by incorrect command syntax. However it may be a result of the letter 'Y' being defined as a command. The technique of user defined commands is often refe Action: Enter the command: ERASE Y If 'Y' was in fact used as a command, you will not get any response, just the switch prompt: '>'.
TOP

LEN IS NOT AN ISDN LOOP LEN: HOST XX X XX XX *** ERROR - INCONSISTENT DATA ***
TOP

Probable cause: The line equipment is not provisioned for ISDN (wrong type of line card).Action: Refer to provisio

LEN : HOST XX X XX XX DOES NOT SUPPORT LCC NLCC *** ERROR - INCONSISTENT DATA *** Probable cause: trying to change line equipment on an unassigned (vacant) line, for example using the C - xx - LE SDAS scr Action: Check that the old line equipment was entered correctly.
TOP

LEN: RICH 01 2 03 04 IS NOT IN TABLE KSETINV Possible cause: trying to program a key on an MBS set before key 1 has been added. This can occur when using the GIF/DIF
TOP

LEN: WA09 00 1 19 29 IS THE SECOND SIDE OF THE TWO-SLOT, 6X71AB, LINE CARD WHICH ALSO OCCUPIES SLOT WA09 00 1 19 13. Action: Obtain new line equipment.
TOP

LINE CLASS CODE FOR LINE ATTRIBUTE MUST BE VLN FAILED TO ADD REMOTE CFW TUPLE Possible cause: trying to add an RCF line in the IBS switches. Ex. NEWDN $ 604 NO 6652443 RCF 6044376639 1 0 NIL N UNDT 0 SCR N Y This could be a result of using the SDAS 'A-CFFDCO' or 'A-CFFDMOVE' screens. RCF is not available in the Vancouver IBS
TOP

MAXIMUM NUMBER OF BRA LINES SPECIFIED IN OFFICE PARM MAX_BRA_LINES HAS BEEN REACHED. *** ERROR - INCONSISTENT DATA *** Action: Refer this message, and the switch ID, to DMS100 support (e.Spoc). (They will increase the appropriate parameter in
TOP

MAXIMUM OF 4 PARTIES PER RCU FSR LINE COULD NOT ADD TUPLE TO LINES TABLE JOURNAL FILE RECORD NOT CREATED Explanation: An RCU is a type of remote, which can not have 8 party lines. Therefore, when this message is received, the pa
TOP

NDC incompatible with POTS DATA UNIT *** ERROR - INCONSISTENT DATA *** Scenario: trying to add a Data Dial 56 service as in the following example: TELEPHONE NO.: 604 6897936 ORDER TYPE: A TYPE OF SERVICE: DD56 LEN: HOST0411400 Action: Add the line using the following commands (in G61 or GIF/DIF): SERVORD NEW $ 6897936 DATA POTSDATA 0 1 604 Y OPEN LATA1 0 HOST 04 1 14 00 $ Y QUIT ALL The option NDC will now appear on the line, which makes the error message misleading.
TOP

NON-PACKET ACCESS HAS BEEN SPECIFIED IN TABLE LTGRP. GROUP MUST HAVE THE SAPI16 OPTION IN ORDER TO DEFINE A LOGICAL TERMINAL WITH PACKET-SW *** ERROR - INCONSISTENT DATA *** Possible cause: Packet switching is provided on the D-channel. D-channel LTID's must be in a different LTGRP from B-chan

Action: Obtain a new LTID assignment for the D-channel. (The D-channel is usually the 3 rd LTID shown in the asg section of MICROLK D PKT LK.)
TOP

NO RES SPECIFIC OPTION LEFT ON LINE. BNN AND SPB ARE NOT COMPATIBLE. Possible cause: trying to add/delete an option to/from an overline member which has a bridged night number (BNN). Action: Delete the BNN: Screen: C-OLM-FEAT

BRIDGED NIGHT #: N Add/Delete the option ex.,CALL BLOCK, CALL TRACE etc. Re-add the BNN: Screen: C-OLM-FEAT BRIDGED NIGHT #: Y NIGHT NUMBER DN: nxxxxxx (real DN)
TOP

On RCU, option COD may only be assigned to: - 3A12AB/7A25AA loop start lines - 3A06BA lines with RCUEPOTS cardtype - 3A06BB lines with RCUEPOTS cardtype - 3A06BC lines with RCUEPOTS cardtype - 3A06BD lines with RCUEPOTS cardtype - 3A07BA lines with RCUEPOTS cardtype COULD NOT UPDATE LENLINES TABLE. OPTIONS NOT UPDATED JOURNAL FILE RECORD NOT CREATED Scenario: adding a PUB millennium payphone Explanation: This message is just a warning that the COD option wasn't added to the line. (In an RCU, 'COD' can't be added The line is otherwise programmed OK, and the transaction is to be considered successful. Action: Please give a copy of the exception to Al Evanson, and then purge the exception.
TOP

Option list is going to overflow. *** ERROR - INCONSISTENT DATA *** Indicate that there are more than 20 options on the line. Add required options individually with SDAS manual orders. For example to add CANS feature: First Order: Add CFW Busy with destination number Second Order: Add CFW NO ANSWER with destination number Third Order: Add CANS MMBX (to add Stutter Dial Tone)
TOP

QUIT COMMAND - QUITS FROM TEMP OM COMMAND PROG Scenario: You've just entered the command: QUIT ALL at the SLU_CIDIR prompt. Action: To exit from 'SLU_CIDIR', enter QUIT (not QUIT ALL).
TOP

RES is not supported by RDTILC line cards *** ERROR - INCONSISTENT DATA *** Action: Obtain new line equipment. Refer the exception to provisioning so that FMS won't try to assign the old line equipmen
TOP

RING PATTERN FOR SDN xxxxxxx IS INVALID ONLY RING 0 OR 1 ALLOWED WITH FREQUENCY SELECTIVE RINGING SDN DID NOT PASS CHECKING

*** ERROR - INCONSISTENT DATA *** There are two possible scenarios: Scenario #1: Adding one of the following options to a line in RCMDBC01DS1 or VANCBC013XD: CANS CF MBX, CANS MBX or CANS MMBX Call Display Smart Ring with 3 rings (ring pattern 2) Required Action for Scenario #1: Obtain new line equipment. For Richmond (RCMDBC01DS1), the LEN must be in one of the following ranges: HOST 19 0 xx xx to HOST 41 1 xx xx AIRP xx x xx xx ROWN xx x xx xx ROW 2 xx x xx xx ROW 3 xx x xx xx ROW4 xx x xx xx VIAP xx x xx xx For the Vancouver IBS1 switch (VANCBC013XD), the LEN must NOT BE in the following ranges: HOST 05 0 xx xx HOST 05 1 xx xx Scenario #2 (any DMS100): Adding a new line with either CANS CF MBX, CANS MBX or CANS MMBX Scenario #2 action: Step 1) Add the line without any options Step 2) Add the options in a separate transaction. Scenario #2 explanation: The first line in an access node can't be added with certain options in one transaction. Two separate transactions are re
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SCU CONTLEN IS NOT IN THE SAME CUSTOMER GROUP Possible scenario: trying to add a member to a speed call group, for example: ADO $ WLGN 1 0 5 19 4 SCU WLGN 1 2 3 4 N $ Y WLGN 1 0 5 19 and WLGN 1 2 3 4 (CONTLEN) must be in the same customer group or else the above error message will re
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SUPERVISOR ALREADY EXISTS FOR THIS ACD SUBGROUP CANNOT ADD SUPR FEATURE SUPR COULD NOT BE ADDED SUPR did not pass updating. JOURNAL FILE RECORD NOT CREATED Explanation/Action: Only one set can be the supervisor for a given ACD subgroup. To find the supervisor's set for a given A Note: (aaaaaaaa = ACD group nn = ACD subgroup, which is usually 1) QUIT ALL ACDSHOW (a special prompt will appear) SUPERVISOR GROUP aaaaaaaa SUBGROUP nn FULL QUIT ALL
TOP

TABLE DSCWDTYP HAS CID SET TO ALLCID A DISPLAY OPTION MUST BE PRESENT ON THE LINE DSCWID DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** Action: Deluxe call waiting (DSCWID) can only be added to a line which has NAME DISPLAY.
TOP

THERE ARE ALREADY TWO B TYPE TERMINALS ON THE LOOP. Explanation: The ISDN line equipment is loaded.
TOP

THERE IS A RES SPECIFIC OPTION IN THE OPTION SET. BNN AND SPB ARE NOT COMPATIBLE. Possible cause: trying to add/delete an option to/from an overline member which has a bridged night number (BNN). Action: Delete the BNN: Screen: C-OLM-FEAT BRIDGED NIGHT #: N Add/Delete the option ex.,CALL BLOCK, CALL TRACE etc. Re-add the BNN: Screen: C-OLM-FEAT BRIDGED NIGHT #: Y NIGHT NUMBER DN: nxxxxxx (real DN)
TOP

This line is reserved in table CDCLENS for a different customer group. COULD NOT ADD TUPLE TO LINES TABLE JOURNAL FILE RECORD NOT CREATED Action: Refer the order to Centrex CDA to have the line removed from the CDCLENS table.
TOP

THIS LTID ALREADY EXISTS IN TABLE LTDEF *** ERROR - INCONSISTENT DATA *** Possible cause: trying to add an ISDN line using an LTID which is either: Already assigned or, Defined but not assigned to a DN or LEN. In this case you must go direct and remove the LTID by entering the following com SERVORD SLT $ ISDNxx xx REM Y QUIT ALL
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THIS LEN IS NOT IN TABLE LNINV LEN: HOST xx x xx xx *** ERROR - INCONSISTENT DATA *** Action: The line equipment needs to be provisioned.
TOP

TONESET FIELD IN INVENTORY TABLE IS NOT SET TO NORTHAA DSCWID DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** Explanation: Until further notice, both Visual Call Waiting (SCWID) and Deluxe Call Waiting (DSCWID) are not available OT05 SNTH VSTA CZCK CZLK Refer the order back to the rep. (This note is also on the CDA notice board.)
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TRANSACTION EXCEPTION: 10036 FRR2 FIELD DOES NOT CONTAIN NUMERIC DATA: LTNUM1} ADD BRAFS Y N 64<CDN05C Possible cause: This message is often a result of inserting an extra space before the second part of the LTID in the 'A - IOCx' Example: ORDER TYPE: A Correct input: Incorrect input:
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UNABLE TO SEIZE LOGICAL TERMINAL Possible cause: The LTID is busy. (Subscriber using their ISDN line) Action: If it is absolutely necessary, ask a tech to make arrangements to "bump the sub off their line." (Force the line out of se
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VECTOR ELEMENT CANCELLED BY $ PLEASE REENTER: DGT DENYU3WC SPB NPA Nxxxxxx HOT DTM $ 7 Y *** ERROR *** TYPE OF DN IS SO_DN PLEASE ENTER: DN: Scenario: trying to add an overline member Action: The exception should show an exam of the member's line equipment. If the exam shows: HARDWARE UNASSIGNED, SPARE CARD SLOT Then the line equipment needs to be provisioned.
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WARNING: MAXIMUM NUMBER OF AGENT POSITIONS HAVE BEEN ALLOCATED. AGENT POSITION ACD D ACD CAN ONLY BE ADDED TO A DN KEY JOURNAL FILE RECORD NOT CREATED Action: Refer this message, and the switch ID, to DMS100 support (e.Spoc). (They will increase the appropriate parameter in
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VIRTUAL DN -- NOT SUPPORTED BY THIS SERVORD COMMAND. Explanation/Action: The telephone number is probably a DID. Refer to Customer Trunking (DID) at 453-1610. An examination of the telephone number will show: 'VIRTUAL DIRECTORY NUMBER' (replaces the term SPECIAL TRANSLATION)
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0AK2 00 0 05 18 Y *** ERROR *** TYPE OF NW_LEN IS CLN_LEN_TYPE PLEASE ENTER: NEW_LEN: This is just a reminder to be careful when entering O's (ohs) and 0's (zeroes) into SDAS. The above error was caused by enteri
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250963: DN NOT IN HUNTMEM 9639339: READ HUNTGRP FAILED Action: The telephone number is corrupted. Refer this message to your next level of support.
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BC DMS10 Error Messages

Click on the wording below that appears in your exception:

ACC SSO xx IOS027 UNEQUIP

DMO181

DMO368 DMO413

DMS10 ERROR MESSAGES

The DMS10 gives error messages in the form of a code consisting of 3 letters followed by 3 digits. The most commo
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DMO181 Cause: There is a call trace on the line (Calling Line Identification) Action: Before doing the delete/change remove the call trace using SDAS:

ORDER TYPE: C TYPE OF SERVICE: R/B/RP etc. TYPE OF CHANGE: OFACT Next, advise security so that the call trace can be put back on the line, if appropriate.

ACC SSO xx IOS027 UNEQUIP Probable cause: The switch port is down. Before reporting the switch, make sure the problem actually is with the switch port and not just the held batch. Do th Make sure the switch has been reported to the help desk (604-451-2111). Refer all service orders to Gloria Thompson (250-565-3329) who will input them using direct input on the support p

DMO368 Description: "CARD FOR PHYSICAL LOCATION DOES NOT EXIST"

Possible cause/required action: The line equipment may need to be converted from 'LCE' to 'UCE' format before bei Example: Suppose the failing line equipment is CSTN LCE 01 2 03 04. To convert to UCE format, follow these step 1) Delete the second field (in this example '2') 2) Change the 'LCE' to 'UCE'. The correct format is now CSTN UCE 01 03 04. Before entering into SDAS, delete the spaces. The correct SDAS input is: CSTNUCE010304 DMO413 Description: "HUNT GROUP DOES NOT EXIST" Note: This is a normal response when examining an unassigned hunt group. DMO414 Description: "HUNT GROUP ALREADY EXISTS" DMO415 Description: "HUNT GROUP BEING DELETED CONTAINS STATIONS" Note: Deleting the first overline member requires a separate transaction from deleting the group. Ex. Deleting a 2-line overline. (Requires 3 transactions) Hunt group: 999 1st member: 250-100-2376 2nd member: 250-100-2392 Fill in the SDAS prompts as shown: TELEPHONE NO.: 250 1002392 250 1002376 250 1002376

DMO428 Action: Check that you have entered the line equipment correctly into SDAS. If so, refer to provisioning. DMO626 Description: "ATTEMPTED TO ALTER DATA ON A STUDIED LINE" Cause: There is a traffic study on the line. Action: To remove the traffic study, use the D-TRAFSTUD screen.

Please note that this document is a consolidation of information found on the Standard Service Delivery Website. Please contact Linda Cosb

Document BC Switch Type

DMS100 GTD5 5ESS DMS10

s in your exception:

ALREADY IN SERVICE OR OTHER INTERCEPT

DN IS WRONG TYPE -- SHOULD BE ONE OF ILLEGAL CHARACTER FOLLOWS STRING TUPLE IN TABLE DNGRPS OPTION IS NOT SUPPORTED ON A VDN USE PILOT DN INSTEAD TO CHANGE WHOLE GROUP

CANNOT DECREASE GROUP SIZE TYPE OF NUMCALLS IS EXTERNAL_NUMCALLS CLASS DISPLAY OPTION NOT ALLOWED FOR LINES ON THIS PERIPHERAL TYPE

THIS OFFICE DOES NOT HAVE RCF FEATURE

s in your exception:

*** ERROR - INCONSISTENT DATA ***

shown above represented by "XXXX") that does not appear on the customer's line.

W C NSCR 1 ) $ XXXX : ALREADY EXISTS

n above represented by "XXXX") that already appears on the customer's line.

rder in exception on a fictitious order.

he switch but the number already exists.

Entered Len/Ltid

he TN is not attached to the LEN specified on the order.

DS is missing or contains invalid characters.

IFT + F9 from the exceptions screen).

doable via Q

on-doable via Q

ure it passes through to switch

doesn't exist in CLLI.

ssue a manual order adding/removing all pertinent options. (*)

DSCWDTYP

CA) but the customer does not have VM.

VM in CRIS :

as Non-doable via Q.

DNH PILOTS AND MEMBERS

D from a rotary but the TNs entered on the CALL-ANS screen do not match how the rotary exists in S31.

Last # and Second Last #.

s already working.

Ensure all options/NDS match FMS/CRIS Delete the exception.

Resubmit the Exception

including the LRN.

including the LRN.

e in table DNGRPS

TN to be deleted from the switch.

or Public Name remove the feature in S11 using the correct syntax.

upported on a VDN.

Megalink, DID, etc.)

ing the correct LRN

s the TN is not available.

TO CHANGE WHOLE GROUP

to a PBX line

fied the # of numcalls.

WED FOR LINES ON THIS PERIPHERAL TYPE WED FOR LINES ON THIS PERIPHERAL TYPE

DDN DID NOT PASS CHECKING

hat does not have CMS line equipment.

Update order in FMS with CMS len (SWU # 001). Place a comment on order in S41x indicating order updated with CMS len.

Refer CRIS order to CSR as Non-Doable. Place a comment on order in S41x indicating order referred to CSR as non-doable.

RN which will port the TN into POTS switch.

s in your exception:

COMMAND OUT OF SEQUENCE CHAN DN TDP DIRECTORY NUMBER ALREADY ASSIGNED DRDN OPTIONAL PARAMETER REQUIRED IN THIS CONTEXT: TO LNPP

COMMAND OUT OF SEQUENCE DELE DN DELE DXLN

DY ASSIGNED LINE

eady working.

ith the correct options: Delete the exception

Resubmit the exception

E ADD DXLN

add the TN to the CO

CR2 NO SUB-SCEN FOR ENTRIES 'C780432237401

CF options at the same time.

ny option changes: Delete the exception

Changes are already updated in FMS :

he exception Changes are not updated in FMS:

he order in FMS

DY ASSIGNED

eady working.

ith the correct options: Delete the exception

Resubmit the exception

E CHAN DN TDP

ature that does not exist.

DY ASSIGNED DRDN

working as a Smart Ring.

h Main TN the Smart Ring # is working.

n TN found in step 1 should have a smart ring.

ave the Smart Ring #: Refer to CSR as Non-doable in Q

Remove the Smart Ring Resubmit the exception

Correct the Smart Ring Resubmit the exception

UIRED IN THIS CONTEXT: TO LNPP

E DELE DN DELE DXLN

h Main TN the Smart Ring # is working.

n TN found in step 1 should have a smart ring.

ave the Smart Ring #: Refer to CSR as Non-doable in Q

Does not have a Smart Ring the Smart Ring

it the exception Has a different Smart Ring #

he Smart Ring the exception

pears in your exception:

MSG! Peripheral Data Bus Time Slot allocation can not exceed 32 on DSL Group 4 MSG! STORED DATA CONFLICT MSG! DIRECT CONNECT DATA ALREADY EXISTS FOR THIS LINE (FC_DIRCON) MSG! THIS MLHG DOES NOT ALLOW CF VARIABLE

MSG! THIS MLHG DOES NOT ALLOW CF VARIABLE MSG! WHEN CHNG OE TYPE IS 'G' (RT LINES) OR 'S', LOADED MUST BE BLANK OR N.

MSG! 274-156 INPUT DATA ERROR MSG! The circuit TN entered is not on a DSL. Use vw1.6. MSG! ?E Failure when trying to read the form instance MSG! ?E At least one optional key field for 23V2 must be entered MSG! ?E no more error messages : MSG!MSG! LCC for RAX (2) does not exist (vw4.1). : MSG!MSG! 53-2 DATA BASE SYSTEM ERROR: timed out while queued for resource : MSG!MSG! FC_LINE UPDATE failed (line14:-201). : MSG!MSG! 0-80 ACTION CONFLICT : MSG!MSG! Office data resource busy. Try again MSG!MSG! 53-421 ACTION CONFLICT MSG!MSG! Cannot delete or change the TN/service class on a TLWS line. MSG!MSG! ?E no more error messages MSG! 539-4 INTERNAL SYSTEM ERROR MSG! Found at internal location (d10/dn_dnbuf1:0).

NO ELEMENT HAS BEEN FOUND IN FIELD ?E CFTSHL UNABLE TO MATCH COMMAND '/cft/shl/rcvcmds/VFY' . ON A GIVEN LINE, FILTERING OPTIONS CANNOT OVERLAP WITHIN ANY FWDCOND TN's WITHOUT PORTS NOT ON INTERCEPT ARE NOT ALLOWED ON THIS VIEW

NTENANCE. RE-TRY LATER.

ed/changed/deleted/examined using FORM 1V8. (SDAS defaults to 1V8 on examine.) o an examination, re-examine using FORM 1V6. AS add/change/delete, have SDAS checked for correct command syntax. LSS) is the 5ESS term for answer supervision. Lines with CLSS will show CLSS = Y in verify 1.6

been entered correctly in SDAS:

T to make a 6-digit DISCN.) into SDAS, then follow plan A or B below: ent DSL group (See below). different LGC (See below).

k, call assignment for a DISCN in a different DSL group. The DSL group is comprised of the 'bb' digits shown above. (2nd and 3rd digits of erably one which can use the same DISCN. (It might be necessary to get both a new LGC and a new DISCN.) digits of the line equipment,

HEN INSERTING A USER ONTO AN EXISTING DSL.

aded in the switch:

pment (LEN) using s31: _ (leave the last 4 digits blank)

hich is already on the line

number on the transaction. It must be in one of the following ranges:

ULTIDN IS Y

umber of a line, the smart ring number must be deleted. mber will show MULTIDN = Y in verify 1.6 screen 1.

E per switch (sw) can have EL = Y.

CHECKS FAILED.

NT COVERAGE REQUIRES AN SCA, SCF OR VOICE CF FEATURE.

ssage waiting (/MSAAVM) without also having some kind of call forwarding (for ex. call forward busy/don't answer). aying NO to CANS CF MBX but forgetting to also say NO to CANS MBX. ding busy/don't answer) g (stuttered dial tone) )

GNED TO A DIFFERENT PORT.

signed. Obtain a new DISCN number from assignment. (In the 5ESS subscriber's lines are often referred to as PORTS.) nd out what the DISCN number is loaded to. A request has been submitted to give SDAS the ability to examine DISCN numbers.

U SHELF. SEE VW22.5.

nt (LEN) is not compatible with the DISCN. This problem has been prevalent in Fairfax, so the notes below are for Fairfax only. of LEN's must match the range of DISCN's as shown in the example below. 0xxxxx K 0030108xxx to K 0030115xxx to DISCN 1xxxxx th '1' are still not available. Therefore, if the above message occurs with a LEN assignment in the higher numbered range shown above, obta

2[00-42] LG[00-15] LBD[0-7] LCKT[00-07].

ne equipment correctly in SDAS, noting:

ORTED ON THIS VIEW, USE MASTER TN 3803767

MART RING # xample 380-3767) m the SMART RING # as if it was the main #. Note: to examine a SMART RING #, use FORM 1V9.

OKE OF TERM CAN HAVE OVERLAPPING ALLOWED CALL ORIGINS.

deleted before adding Deluxe Call Waiting (/CWDC1).

llocation can not exceed 32 on DSL Group 4 (or any other DSL Group)

been entered correctly in SDAS:

T to make a 6-digit DISCN.) into SDAS, then follow plan A or B below: ent DSL group (See below). different LGC (See below).

k, call assignment for a DISCN in a different DSL group. The DSL group is comprised of the 'bb' digits shown above. (2nd and 3rd digits of erably one which can use the same DISCN. (It might be necessary to get both a new LGC and a new DISCN.)

7th digits of the line equipment,

ADY EXISTS FOR THIS LINE (FC_DIRCON).

sing for example the SDAS screen: A - NDO ready in use as a non-dial line. take the necessary action.

CF VARIABLE.

d fixed pilot to a 2-line overline in Victoria (Series Completing), this is in the switch with a hunt group number in the range 1-2000 (incorre group number in the range used for Series Completing (8000-8999).

T LINES) OR 'S', LOADED MUST BE BLANK OR N.

SLIC must have field 'LOADED' set to 'N', in SDAS. A SLIC is a type of remote. SLIC line equipment looks like: G xxxxxxxxxxx (11 dig a line with loaded line equipment to a SLIC then: to non-loaded:

a DSL. Use vw1.6. he form instance d for 23V2 must be entered

double assigned), but not on an ISDN line. 1.6 (Form 1V6) and take any necessary action.

exist (vw4.1).

00) to have the LCC built for the RAX specified. (in this example the RAX is 2.)

M ERROR: timed out while queued for resource (line14:-201).

y. Try again.

r 5ESS support (663-1441) before attempting to re-submit the transaction

he TN/service class on a TLWS line.

e can be deleted, the corresponding entry in VIEW 14.3 must be deleted. Refer to your next level of support.

dn_dnbuf1:0).

r 5ESS support (663-1441) before attempting to re-submit the transaction

which isn't on the line

MMAND '/cft/shl/rcvcmds/VFY'

AS,-SDAS1, or -TEST) and then refer the problem to a tech.

NS CANNOT OVERLAP WITHIN ANY FWDCOND.

ding fixed (CFFI) to a line which has call forwarding variable (/CFV). These two options are incompatible. Refer the order back to the rep.

RCEPT ARE NOT ALLOWED ON THIS VIEW .

1V6. If field LCC is set to DID,

pears in your exception:

EU110 INCOMPATIBLE PARAMETERS OR VALUES: ONGD HGRP NVCG

EU110 INCOMPATIBLE PARAMETERS OR VALUES: PCOS PTY EU110 INCOMPATIBLE PARAMETERS OR VALUES: RALT LOAD EU110 INCOMPATIBLE PARAMETERS OR VALUES: STOR DXLN MOCI EU111 COMMAND OUT OF SEQUENCE ADD SDXN PLOC EU111 COMMAND OUT OF SEQUENCE DELE DN DL VN EU111 COMMAND OUT OF SEQUENCE DELE TDA MPCS DN EU111 COMMAND OUT OF SEQUENCE EXAM DXLN LHG EU111 COMMAND OUT OF SEQUENCE ADD DXLN PLOC EU111 COMMAND OUT OF SEQUENCE MAKE CARD EU116 DATA BASE ALREADY CONTAINS VALUE IDENTIFIED FOR: DN DANF EU123 SUPERORDINATE EQUIPMENT NOT TYPE COMPATIBLE "MWIM" "CARD" EU128 SUPERORDINATE EQUIPMENT IS NOT CUTOVER: LINE INCOMPATIBLE PARAMETERS OR VALUES: FAR TWC

essages, followed by the action required.

S OR VALUES: DRDN NDRG

and then re-submit your TXN.

S OR VALUES: HGM LINE

overline group to an RSU, RLU or MXU you may be required to enter a number in the 'RSU NUMBER:' field in the A-OLG screen .

ALUES: FAR TWC

r to a residential line. Call transfer is not available on residential lines even though the SDAS C-R-CCC screen has a field for CALL TRAN

S OR VALUES: GND MXU

nt group in an MXU

eld is left blank in both the A - OLG and A - OLM screens (all members).

t hunt group in an MXU, the GND syntax must not be included in the ADD HGRP and ADD DN commands. The line cards should be prov

S OR VALUES: ONGD HGRP NVCG

om the hunt group.

unt group and then re-submit your transaction.

OLG TYPE OF CHANGE: FEAT

ing Number (VCGN) to all hunt groups by default. (Typically the VCGN is the same as the pilot and billing numbers.) The problem of the

E DELE TDA MPCS DN

he line, which can be deleted using the D - TRAFSTUD screen.

E EXAM DXLN LHG

(1-800-665-5775). They will 'open up' the Local Hundreds Group. Next, re-submit the transaction.

BGRP1000.2 ING: DN NXX

g SDAS, a telephone number must be entered in the ADN field, i.e. the ADN field is a required field even though it is not hilited.

o add the main number (prime DN). (This has been referred to the SDAS technicians.)

E ADD DXLN PLOC

E ADD SDXN PLOC

ALLOWED IN THIS CONTEXT: CAT

he following info to SDA (1-800-665-5775) :

XN' messages/commands)

S OR VALUES: PCOS PTY

using the SDAS screen (A-R2) instead of using screen (A-RP) - or vice versa.

mpare the "Primary Class Of Service" (PCOS) in the the existing party line member(s).

following command is sent to switch: .09.3 TPTC etc.

line equipment, and comes back with the following response: 250-724-0823

PTC). All party line members must have the same PCOS. n is fixed by re-submitting the transaction using the

S OR VALUES: RALT LOAD

SLIC must have field 'LOADED' set to 'N', in SDAS. A SLIC is a type of remote. SLIC line equipment looks like: RALT.RLUxxx.xxxx

S OR VALUES: DRDN DSR2

ing from a line which has the 'SMART RING CF CW OPTION' (DSR2) s a combination of:

NG CF CW OPTION' must be removed in a separate transaction before removing Smart Ring:

S OR VALUES: STOR DXLN MOCI

tricted overline member

oblem, it is not possible to add a toll restricted overline member with a single transaction. Two transactions are required:

E DELE DN DL VN

ch shows VN PORT in the switch

leted using direct input. Enter the following commands and then re-submit the transaction:

S OR VALUES: CARD GND RGND

using 'ground start' line equipment - or vice versa

E MAKE CARD

T NOT TYPE COMPATIBLE "MWIM" "CARD"

e card type is M24B or S24B, then follow these steps:

C-R-CCC screen: nt on the CRIS order)

ese commands:

telephone number)

to add the mailbox

above, try to get a new assignment.

and audible (stuttered dial tone) message waiting. The syntax is MWIB ('B' for both). However, the M24B & S24B line cards can't provide

INS VALUE IDENTIFIED FOR: DN DANF

rying to forward the telephone number to itself, i.e. the call forwarding digits should be different than the telephone number.

S OR VALUES: CWT CWDD DNVI DNFI

ed only to a line with a mailbox.

S OR VALUES: DTYP PTYP PNUM

"DTYP" PTYP

and 'PNUM' refer to different fields of the line equipment (HID).

BRIL,BRIT,BRRL and BRRT) RLU or MXU) following the PTYP)

ctly into SDAS.

he RLU), to be built.

oceed if you suspect the PTYP needs to be built.

METERS OR VALUES: DTYP PTYP PNUM

E ENTRY HAS NOT BEEN DEFINED

ntil RLU006 (actually a SLC2000) is built.

S OR VALUES: "DTYP" "MWIM"

WIM), i.e. stuttered dial tone, can't be added to a "call forward fixed CO" line. Refer the order back to the rep.

S OR VALUES: CARD LSM

provisioned for answer supervision. Obtain new line equipment.

ns that the line card is provisioned (programmed) in the switch differently than how its provisioned in FMS. and take the output to provisioning. Next, obtain a new line equipment assignment.

ALLOWED IN THIS CONTEXT: TDLI

or D-TXF transaction on a working line. (A/D-TXF's can only be done on lines which are unassigned or on intercept.)

T IS NOT CUTOVER: LINE

'cutover'. Refer to provisioning.

pears in your exception:

NDC incompatible with POTS DATA UNIT. *** ERROR - INCONSISTENT DATA ***

NON-PACKET ACCESS HAS BEEN SPECIFIED IN TABLE LTGRP. GROUP MUST HAVE THE SAPI16 OPTION IN ORDER TO DEFINE A LOGICAL TERMINAL WITH PACKETSWITCHING ACCESS PRIVILEGE. *** ERROR - INCONSISTENT DATA ***

NO RES SPECIFIC OPTION LEFT ON LINE.

BNN AND SPB ARE NOT COMPATIBLE.

Option list is going to overflow. *** ERROR - INCONSISTENT DATA *** On RCU, option COD may only be assigned to: - 3A12AB/7A25AA loop start lines - 3A06BA lines with RCUEPOTS cardtype - 3A06BB lines with RCUEPOTS cardtype - 3A06BC lines with RCUEPOTS cardtype - 3A06BD lines with RCUEPOTS cardtype - 3A07BA lines with RCUEPOTS cardtype COULD NOT UPDATE LENLINES TABLE. OPTIONS NOT UPDATED JOURNAL FILE RECORD NOT CREATED QUIT COMMAND - QUITS FROM TEMP OM COMMAND PROG

RES is not supported by RDTILC line cards *** ERROR - INCONSISTENT DATA *** RING PATTERN FOR SDN xxxxxxx IS INVALID ONLY RING 0 OR 1 ALLOWED WITH FREQUENCY SELECTIVE RINGING SDN DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA ***

SCU CONTLEN IS NOT IN THE SAME CUSTOMER GROUP.

SUPERVISOR ALREADY EXISTS FOR THIS ACD SUBGROUP CANNOT ADD SUPR FEATURE SUPR COULD NOT BE ADDED SUPR did not pass updating. JOURNAL FILE RECORD NOT CREATED TABLE DSCWDTYP HAS CID SET TO ALLCID A DISPLAY OPTION MUST BE PRESENT ON THE LINE DSCWID DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** THERE ARE ALREADY TWO B TYPE TERMINALS ON THE LOOP. THERE IS A RES SPECIFIC OPTION IN THE OPTION SET. BNN AND SPB ARE NOT COMPATIBLE. THIS LEN IS NOT IN TABLE LNINV LEN: HOST xx x xx xx *** ERROR - INCONSISTENT DATA *** This line is reserved in table CDCLENS for a different customer group. COULD NOT ADD TUPLE TO LINES TABLE JOURNAL FILE RECORD NOT CREATED THIS LTID ALREADY EXISTS IN TABLE LTDEF *** ERROR - INCONSISTENT DATA *** TONESET FIELD IN INVENTORY TABLE IS NOT SET TO NORTHAA DSCWID DID NOT PASS CHECKING *** ERROR - INCONSISTENT DATA *** TRANSACTION EXCEPTION: 10036 FRR2 FIELD DOES NOT CONTAIN NUMERIC DATA: LTNUM1} ADD BRAFS Y N 64<CDN05C UNABLE TO SEIZE LOGICAL TERMINAL

VECTOR ELEMENT CANCELLED BY $ PLEASE REENTER: DGT DENYU3WC SPB 2505638131 HOT DTM $ 7 Y *** ERROR *** TYPE OF DN IS SO_DN PLEASE ENTER: DN:

VIRTUAL DN -- NOT SUPPORTED BY THIS SERVORD COMMAND.

WARNING: MAXIMUM NUMBER OF AGENT POSITIONS HAVE BEEN ALLOCATED. AGENT POSITION ACD DID NOT PASS CHECKING. ACD CAN ONLY BE ADDED TO A DN KEY JOURNAL FILE RECORD NOT CREATED 0AK2 00 0 05 18 Y *** ERROR *** TYPE OF NW_LEN IS CLN_LEN_TYPE PLEASE ENTER: NEW_LEN: 250963 : DN NOT IN HUNTMEM 9639339 : READ HUNTGRP FAILED

D ON 500/2500 SETS

SL option with IBN line equipment specified, i.e. the agent is on an IBN LEN.

a '$', not a number. The prompt ASLSDN refers to the key number of the agent's SDN (ADN), which doesn't apply to an IBN set. ERVORD command: T 41 0 14 20 Y $ $ Y

APPEARANCE

assigned only one DQT key. This note can be found under the description of the DQT option in the SERVORD manual.

GROUP WHOSE MEMBERS DO NOT ALL HAVE THE SAME LINE CLASS CODE.

g. The LINE CLASS CODE field will typically be the same for all members and will usually be '1FR'. is that some of the members have RES options and some don't. Ensure that all overline members (including the pilot) have the following s

K use direct input (G61 or GIF/DIF) by entering these commands:

(pilot and members)

TRACE use SDAS:

lot (CFGDA) using SDAS.

using line equipment whose last 2 fields are '00',

TED BY THE AUTOMATIC CHANGE OF LINE TYPE BE CONVERTED TO A RES LINE.

rs to an existing overline group

lot (CFGDA) destination digits and the no. of rings using either CRIS/FMS or S31.

s using direct input:

nd members)

E use SDAS:

UPPORTED ON RES LINES.

nswer Pilot with a quantity greater than 1. fying a quantity of 1. er a quantity of 5.

member actually can have both call forwarding variable/fixed (CFW) and a bridged night number (BNN). To add CFW to a member which

ER DN: nxxxxxx

BER DN: nxxxxxx

LOWED FOR LINES ON THIS PERIPHERAL TYPE

ng options to a line in RCMDBC01DS1 or VANCBC013XD:

#1: Obtain new line equipment. 1), the LEN must be in one of the following ranges:

BC013XD), the LEN must NOT BE in the following ranges:

ew line with CANS CF MBX or CANS MBX or CANS MMBX

rate transaction.

an't be added with certain options in one transaction. Two separate transactions are required. After that, all subsequent lines can have the ab

LOWED FOR LINES ON THIS PERIPHERAL TYPE ON THIS PERIPHERAL TYPE

ng options to a line in RCMDBC01DS1 or VANCBC013XD:

#1: Obtain new line equipment. 1), the LEN must be in one of the following ranges:

VANCBC013XD), the LEN must NOT BE in the following ranges:

ew line with CANS CF MBX or CANS MBX or CANS MMBX

rate transaction.

an't be added with certain options in one transaction. Two separate transactions are required. After that, all subsequent lines can have the ab

rline member eck that you have entered the correct telephone numbers in these fields:

ns that the 'LINK FROM TN' number is unassigned in the switch. The 'LINK FROM TN' is the member previous to the 'MEMBER TEL N

D WITH 6X71, 6X76, 6X87, 6X88, 8X47, OR 8D02 LINE CARD (DD56) service (SDAS screen A-DD56) using the wrong type of line equipment. DD56 requires a special line card (shown above). actually is DD56 and not say, an ISA line. If it is DD56 then obtain new line equipment.

tafilled in table G channel.

support (e.Spoc). They will need to either: N or, provide you with a range of line equipment which can use an existing entry (TUPLE) in TABLE SPECCONN. (You will need to get

is already assigned to an ISDN line.

ne which already has Call Director nsactions are required:

r the following:

and SLU_INSTALL must be removed from the line.

ne. Before re-submitting the transaction, delete the traffic study using the D-TRAFSTUD SDAS screen.

(destination digits) must be entered according to dial plan, ie if the destination is long distance, the digit string must have a '1' in front, as th

CLASS CODE of the line being added is 8FR, and the line class code of the existing parties is 4FR, it will be necessary to convert the FMS

KGV1 00 0 03 01 DGT $ Y ows: LINE CLASS CODE: 4FR T1 2

ECT OR E TO EDIT rect command syntax. Y' being defined as a command. The technique of user defined commands is often referred to as 'COMMAND X' because all user defined c

u will not get any response, just the switch prompt: '>'.

is not provisioned for ISDN (wrong type of line card).Action: Refer to provisioning.

T SUPPORT LCC NLCC

quipment on an unassigned (vacant) line, for example using the C - xx - LE SDAS screen. nt was entered correctly.

ABLE KSETINV on an MBS set before key 1 has been added. This can occur when using the GIF/DIF 'gray screen' and forgetting to change the 'key' field ba

OND SIDE OF THE TWO-SLOT, 6X71AB, ES SLOT WA09 00 1 19 13.

RIBUTE MUST BE VLN

ne in the IBS switches. 044376639 1 0 NIL N UNDT 0 SCR N Y S 'A-CFFDCO' or 'A-CFFDMOVE' screens. RCF is not available in the Vancouver IBS switches (VANCBC013XD and VANCBC014XD).

S SPECIFIED IN HAS BEEN REACHED.

ch ID, to DMS100 support (e.Spoc). (They will increase the appropriate parameter in TABLE OFCOPT.)

U FSR LINE

te, which can not have 8 party lines. Therefore, when this message is received, the party number in FMS must be converted before being en

ervice as in the following example:

g commands (in G61 or GIF/DIF):

1 604 Y OPEN LATA1 0 HOST 04 1 14 00 $ Y line, which makes the error message misleading.

N SPECIFIED IN TABLE LTGRP. OPTION IN ORDER TO DEFINE A LOGICAL TERMINAL WITH PACKET-SWITCHING ACCESS PRIVILEGE.

vided on the D-channel. D-channel LTID's must be in a different LTGRP from B-channel LTID's. (The LTGRP is the first half of the LTID

for the D-channel. (The D-channel is usually the 3rd LTID shown in the asg section of the order, and is identified by the comment:

option to/from an overline member which has a bridged night number (BNN).

K, CALL TRACE etc.

assigned to:

TABLE. OPTIONS NOT UPDATED

ning that the COD option wasn't added to the line. (In an RCU, 'COD' can't be added to a 3A27AA line card.) and the transaction is to be considered successful. ion to Al Evanson, and then purge the exception.

ons on the line. SDAS manual orders.

h destination number NSWER with destination number X (to add Stutter Dial Tone)

EMP OM COMMAND PROG and: QUIT ALL at the SLU_CIDIR prompt. r QUIT (not QUIT ALL).

er the exception to provisioning so that FMS won't try to assign the old line equipment again. (RDTILC line cards are reserved for test circ

x IS INVALID TH FREQUENCY SELECTIVE RINGING

ng options to a line in RCMDBC01DS1 or VANCBC013XD:

#1: Obtain new line equipment. 1), the LEN must be in one of the following ranges:

VANCBC013XD), the LEN must NOT BE in the following ranges:

ew line with either CANS CF MBX, CANS MBX or CANS MMBX

rate transaction.

an't be added with certain options in one transaction. Two separate transactions are required. After that, all subsequent lines can have the ab

ME CUSTOMER GROUP ber to a speed call group, for example: 1234N$Y ONTLEN) must be in the same customer group or else the above error message will result.

OR THIS ACD SUBGROUP

be the supervisor for a given ACD subgroup. To find the supervisor's set for a given ACD subgroup, enter these commands: D subgroup, which is usually 1)

GROUP nn FULL

TO ALLCID ESENT ON THE LINE

can only be added to a line which has NAME DISPLAY.

PE TERMINALS ON THE LOOP.

N IN THE OPTION SET.

option to/from an overline member which has a bridged night number (BNN).

K, CALL TRACE etc.

LENS for a different customer group.

to have the line removed from the CDCLENS table.

ABLE LTDEF

ne using an LTID which is either:

N. In this case you must go direct and remove the LTID by entering the following commands:

ABLE IS NOT SET TO NORTHAA

Visual Call Waiting (SCWID) and Deluxe Call Waiting (DSCWID) are not available in the following remotes on PGRGBC01DS3:

te is also on the CDA notice board.)

6 FRR2 FIELD DOES NOT CONTAIN NUMERIC DATA: LTNUM1}

result of inserting an extra space before the second part of the LTID in the 'A - IOCx' SDAS screens: TYPE OF SERVICE: IOCR/IOCS/IOCU etc. LTID1: 31s51ss (Each s is a space) LTID1: 31ss51s

scriber using their ISDN line) a tech to make arrangements to "bump the sub off their line." (Force the line out of service)

xx HOT DTM $ 7 Y

xam of the member's line equipment. If the exam shows: CARD SLOT

F AGENT POSITIONS HAVE BEEN ALLOCATED. AGENT POSITION ACD DID NOT PASS CHECKING.

ch ID, to DMS100 support (e.Spoc). (They will increase the appropriate parameter in TABLE OFCOPT.)

BY THIS SERVORD COMMAND. mber is probably a DID. Refer to Customer Trunking (DID) at 453-1610.

n entering O's (ohs) and 0's (zeroes) into SDAS. The above error was caused by entering 0AK2 with a zero, instead of an oh (OAK2).

ted. Refer this message to your next level of support.

pears in your exception:

DMO414

DMO415

DMO428 DMO626

the form of a code consisting of 3 letters followed by 3 digits. The most common format is 'DMOxxx', for ex. DMO626.

e (Calling Line Identification) ge remove the call trace using SDAS:

CE: R/B/RP etc. TYPE OF CHANGE: OFACT race can be put back on the line, if appropriate.

re the problem actually is with the switch port and not just the held batch. Do this by examining a telephone number in the appro ed to the help desk (604-451-2111). mpson (250-565-3329) who will input them using direct input on the support port. If she is unavailable, refer the orders to a tech

OR PHYSICAL LOCATION DOES NOT EXIST"

ne equipment may need to be converted from 'LCE' to 'UCE' format before being entered into SDAS. uipment is CSTN LCE 01 2 03 04. To convert to UCE format, follow these steps:

E 01 03 04. Before entering into SDAS, delete the spaces.

TOP

ROUP DOES NOT EXIST"

TOP

ROUP ALREADY EXISTS" ROUP BEING DELETED CONTAINS STATIONS"

ber requires a separate transaction from deleting the group. ires 3 transactions)

Screen

INTERCEPT: D-OLM N/Y D-OLM N/Y D-OLG

the line equipment correctly into SDAS. If so, refer to provisioning.

TED TO ALTER DATA ON A STUDIED LINE"

use the D-TRAFSTUD screen.

tion of information found on the Standard Service Delivery Website. Please contact Linda Cosby for any requests for edits/ adds/ deletions.

TOP

own above. (2nd and 3rd digits of DISCN number as entered into SDAS). If you still get one of the above messages, try all possible DSL gro

o as PORTS.) mine DISCN numbers.

w are for Fairfax only.

mbered range shown above, obtain a new LEN assignment in the lower range.

own above. (2nd and 3rd digits of DISCN number as entered into SDAS). If you still get one of the above messages, try all possible DSL gro

mber in the range 1-2000 (incorrect).

oks like: G xxxxxxxxxxx (11 digits).

Refer the order back to the rep.

eld in the A-OLG screen .

reen has a field for CALL TRANSFER. This is because the C - R - CCC and C - B - CCC screens are identical and Call Transfer is availabl

ds. The line cards should be provisioned with ground start.

g numbers.) The problem of the missing VCGN's is currently (May 26/98) under investigation.

though it is not hilited.

oks like: RALT.RLUxxx.xxxx

are required:

B & S24B line cards can't provide the visual component. Therefore the syntax MWIA ('A' for audible) is required.

elephone number.

n't apply to an IBN set.

e SERVORD manual.

ng the pilot) have the following standard RES options before adding CFGDA:

o add CFW to a member which has a bridged night number, follow these steps:

subsequent lines can have the above options added in the same transaction that adds the line.

subsequent lines can have the above options added in the same transaction that adds the line.

evious to the 'MEMBER TEL NO'. (It will be the pilot only when adding the second member.) The 'LINK FROM TN' must be added befor

ine card (shown above).

ECCONN. (You will need to get a new line equipment assignment in this range.)

ing must have a '1' in front, as the following example shows.

be necessary to convert the FMS party number.

ND X' because all user defined commands should begin with the letter 'X'. When letters other than X are used, a conflict can result.

etting to change the 'key' field back to '1' ( in the NEW command) when adding the next MBS set.

C013XD and VANCBC014XD).

must be converted before being entered into SDAS.

S PRIVILEGE.

GRP is the first half of the LTID.) For most switches, the D-channel LTID will be assigned to ISDN6 xx (LTGRP 6). When all ISDN6 xx a

ntified by the comment:

e cards are reserved for test circuits.)

subsequent lines can have the above options added in the same transaction that adds the line.

hese commands:

otes on PGRGBC01DS3:

CS/IOCU etc. h s is a space)

o, instead of an oh (OAK2).

xx', for ex. DMO626.

TOP

elephone number in the appropriate NXX. (Don't choose one of the numbers in the held batches.) If the examination produces th

lable, refer the orders to a tech.

TOP

HUNT GRP NO:

999
TOP

TOP

dits/ adds/ deletions.

e messages, try all possible DSL groups before trying plan B.

e messages, try all possible DSL groups before trying plan B.

dentical and Call Transfer is available on business lines.

NK FROM TN' must be added before adding the 'MEMBER TEL NO'.

e used, a conflict can result.

x (LTGRP 6). When all ISDN6 xx assignments are used, ISDN7 xx will be used, etc. (Only IOC codes D, E, P, and T offer packet switchin

TOP

s.) If the examination produces the same message, then do the following:

TOP

D, E, P, and T offer packet switching.)

AAIS-BB Type 36170 7350 ASAM 7300 STINGER RT STINGER FS STINGER LS STINGER MRT FIBER LINK UMC-1000 UMC 1000 UNIVERSAL

AB Format BAY#, SH,SL,PRT, DMT1, NWBRG BAY#, SH,SL,PRT, DMT2, NWBRG BAY#, SH,SL,PRT, DMT2, ALCTL BAY#, UNIT, DMT2/FIELD, LUCNT N/A BAY#, SH, SL, PRT, DMT2, LUCNT N/A BAY#, SH,SL,PRT, DMT2, NWBRG BAY#, SH,SL,PRT, DMT2, AFC BAY#, SH,SL,PRT, DMT2, AFC

BC Format BAY#, UNIT, DMT1, NWBRG BAY#, UNIT, DMT2, NWBRG BAY#, UNIT, DMT2, ALCTL BAY#, UNIT, DMT2/FIELD, LUCNT BAY#, UNIT, DMT2, LUCNT BAY#, UNIT, DMT2, LUCNT BAY#, UNIT, DMT2/MRT, LUCNT BAY#, UNIT, DMT2, NWBRG BAY#, SH,SL,PRT, DMT2, AFC N/A

COID's that break the rules : MUTL (Try if error occurs see Derek), LNDM (97201 Cable Only), HNHL (SWU# 212 Only), PORT SUMMARY: http://stsd.tsl.telus.com/asgact/jobaids/bc/FMS_DSL_EQUIPMENT_SUMMARIES_ABBC.xls ADSL Disqualifiers: http://stsd.tsl.telus.com/asgact/jobaids/ab/adsl/disqual.html Alberta Reference Table FMS Service Type FMS Option
ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL ASL CSL CSL CSL N/A DSL HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA HSIA ADSL DOV ADSL DOV ADSL DOV N/A ADSL WH CON GIFT

S&E Code
HS OFFICE QC 6MO GIFT HS 2.5 OFFICE 2IP GIFT HS 2.5 OFFICE 2IP GIFT QC HS 2.5 OFFICE 5IP GIFT HS 2.5 OFFICE 5IP GIFT QC HS 2.5 SERVER 2IP GIFT HS 2.5 SERVER 2IP GIFT QC HS 4.0 SERVER 5IP GIFT HS 4.0 SERVER 5IP GIFT QC INTERNET PROF HS INTERNET BUS HS INTERNET HS INTERNET HS QC INTERNET HS AVID INTERNET HS AVID QC INTERNET HS FREQ INTERNET HS FREQ QC INTERNET HS SWITCHER INET HS QC 6MO ADSL ENHANCED 2.5 ADSL ENHANCED 2.5 QC ADSL STARTER 128 ADSL STARTER 128 QC Velocity ADSL CON Velcoity ADSL OFFICE 2.5 PROF Velocity ADSL SERVER 2.5 PROF Velocity ADSL SERVER 4.0 SOHO ADSL DOV CA ADSL DOV CB ADSL DOV CC ADSL DOV ADSL WH CON GIFT

ADSL WH PRO GIFT ADSL WH SB GIFT ADSL CWAN ACCESS ENCUST E ROUTED ADSL PREM E ROUTED ADSL

DSL DSL DSL ESL ESL

ADSL WH PRO GIFT ADSL WH SB GIFT NO FEATURE E ROUTED ADSL PREM E ROUTED ADSL

S&E Code ADSL BCT CON GIFT ADSL BCT CON GIFT QC ADSL BCT CON SWITCH GIFT ADSL CON AVID GIFT ADSL CON AVID GIFT QC ADSL CON FREQ GIFT ADSL CON FREQ GIFT QC ADSL CON EMP GIFT ADSL CON EMP GIFT QC ADSL CON EMP SW GIFT ADSL BCT CON QC 6MO GIFT ADSL BCT VALU GIFT ADSL BCT VALU GIFT QC HS 2.5 OFFICE 2IP GIFT HS 2.5 OFFICE 2IP GIFT QC HS OFFICE QC 6MO GIFT ADSL ENHANCED 2.5 ADSL ENHANCED 2.5 QC ADSL BCT HSVR GIFT ADSL BCT HSVR GIFT QC HS 2.5 SERVER 2IP GIFT HS 2.5 SERVER 2IP GIFT QC ADSL BCT PRO GIFT ADSL BCT PRO GIFT QC HS 2.5 OFFICE 5IP GIFT HS 2.5 OFFICE 5IP GIFT QC ADSL BCT SB GIFT ADSL BCT SB GIFT QC HS 4.0 SERVER 5IP GIFT HS 4.0 SERVER 5IP GIFT QC ADSL BCT CS GIFT ADSL DOV CB ADSL DOV CC ADSL WH CON GIFT ADSL WH PRO GIFT ADSL WH SB GIFT ADSL CWAN ACCESS ENDCUST ADSL BCT BI GIFT ADSL MEA BEA GIFT ADSL MEA BASIC GIFT ADSL MEA PREMIUM GIFT

British Columbia Reference Table FMS Service Type FMS Option ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA ASL HSIA CSL ADSL DOV CB CSL ADSL DOV CC DSL ADSL WH CON GIFT DSL ADSL WH PRO GIFT DSL ADSL WH SB GIFT
DSL ESL ESL ESL ESL NO FEATURE

ADSL BCT BI GIFT ADSL MEA BEA GIFT ADSL MEA BASIC GIFT ADSL MEA PREMIUM GIFT

Additional Information Bundled Services Only!!!

BAY# and dist. Pair Must Match!

BAY# and dist. Pair Must Match! FLINK SE & Port Dedicated Port & LE Dedicated Cable, Port, & LE Dedicated

RIT - QC N/A RW RW FW RW RW FW FW RW FW

HNHL (SWU# 212 Only),

ARIES_ABBC.xls

Additional Information

No Port required POI's used instead No Port required POI's used instead No Port required POI's used instead Billing code only, need extra S&E

Additional Information

No Port required POI's used instead No Port required POI's used instead

OPX 1

LINKS:
http://stsd.tsl.telus.com/htdocs/document.aspx?docid=100225&pageid=1 http://onesource.tsl.telus.com/pages/invoke.cfm?objectid=5469D9BE-F801-42C5-9CC9D8824BC41060&t=2 http://onesource.tsl.telus.com/pages/invoke.cfm?objectid=E498AA9A-6328-47DE-A70C784A23391A2C&t=2 http://habitat.tmi.telus.com/collaborate/display/NFO/Off+Premise+Extensions+%28OPX%29

ADDING OPX TO AN EXISTING LINE

Note: This is a C order where you will see an address in OPTIONS with S&E codes MI 2 1/4 or MI 2 ADL 1/4 which means the mileage form the main location to the COID and from the COID to the OPX location. This S&E code is for billing only and will not be added as a feature in FMS. Sample S&E Codes: Off Premise Extensions (OPX): + BX OP , (ADDRESS OF OFF PREMISE EXTENSION) + MI 2 1/4, 1.04

STEPS:
1. I/MSA the address that needs to be added as an OPX 2. If you encounter an error in I/MSA, read remarks in CRIS to see whether there's additional info you could use to check the correct address, like TN from that location. You could also try removing the house number if error is encountered in I/MSA. 3. Check for spare cables in I/MSA 4. SP/SPI the main TN to see if there's already existing OPX in this number 5. Address in CALGARY requires BRIDGE LIFTERS. 6. If address is in CALGARY follow these steps: - Go to I/SSE screen in FMS - TYPE: "BL" - FRAME ID: "refer frame ID from your LE" - Press ENTER - Select which UNIT number(s) to use and write them down.(Unit numbers should be consecutive and start with an odd number (i.e, 1) - Select all other components of the service (if any). 7. Start PSO with Option 3 & SO# 8. Press <ENTER>. 9. Input DD, Action Code: 'C', and TN# 10. Press <ENTER>. 11. Input 'P' in the OPX field: 12. Press <ENTER>. 13. Overtype the 'Y' in the Assignment Verified field with an 'N'. BUILD PATH FOR OPX 14. Start PSO with Option 3: 15. Same Service Order # as the Main Line and Service Request: 002 16. Press <ENTER>. 17. Input Main Line TN# ACTION: 'A' and EXT #: '01' (Note 1) and RE: '97' 18. Press <ENTER>. - Class:'R / B' - Type:'OPX'

- Set:'T' - L/G:'L' - OPX:'X' - FX:blank - NP:'P' - LCC:'N' - SERVICE ADDRESS: Overtype "Main Address" with "Different Premise Address". (Refer address in OPTIONS in CRIS) 19. Press <ENTER>. 20. Enter the transport information as required to reach the DPA address. (Refer cables to I/MSA) 21. Press <ENTER>. 22. Leave the 'Y' in the Assignment Verified field. 23. Press <ENTER>. 24. In IW/PSO screen change print to 'Y' for yes. Note: No switch work needed. OPX 2

Off Premise Extension Part II

Change order adding a second OPX
Step 1: Start PSO using Option 3 Step 2: Same Service Order # as the Main Line and Service Request: 003 Step 3: Press <ENTER>. Step 4: Input DD: Action Code: 'A' TN#: (mainline) EXT: '02' and RE: '97' Step 5: Press <ENTER>. n Class: 'R / B' n Type: 'OPX' n Set: 'T' n L/G: 'L' n OPX: 'X' n FX: blank n NP:'P' n LCC:'N' Step 6: SERVICE ADDRESS: Overtype 'Main Address' with 'Different Premise Address'. Step 7: Press <ENTER>. Step 8: Enter the transport information as required to reach the DPA address. Step 9: Enter 'Y' in the Spec Eq Reqd field. Step 10: Press <ENTER>. Step 11: On the "AV/PSO" screen In the Assignment Verified field INPUT a 'P'. Step 12: Press <ENTER

Steps how to process a C order removing OPX

Step 1: PSO -Opt. 3 & SR#001:

Step 2: Press <ENTER>. Step 3: Input 'DD' and 'TN#' and 'EXT#'. Step 4: Press <ENTER>. Step 5: Remove 'OPX': Step 6: Action 'D ' and Disc Req'd 'C'. Step 7: Press <ENTER> until PSO "main menu" screen. Note: Repeat as necessary if more than one OPX is being removed. Always start with the highest to lowest ext

Remove a 'P' That Is Now In The OPX Field

Step 1: SI/SPM on the Main TN#. Step 2: Notice the 'P' in the OPX field. Step 3: Inquire on the OPX clearance path on SPM. Step 4: CL/SPM on the TN# & EXT# Step 5: The OPX field should show an 'X'. Step 6: CP/SPM.

Step 7: Erase the Tel # & Ext # fields. Step 8: Tab down to the TYPE field and change from 'OPX' to 'IND'. Step 9: Tab over to the 'OPX' field and erase the 'X'. Press <ENTER>. Step 10: SI/SPM on the mainline Tel #, the 'P' will now be gone. Note: After the order is written-off:

Special Circumstances:
Take Out Order To Remove An Entire Service OPX Included. n Remove OPX path (s) first and Main Line last. n This will ensure the correct information is passed to the CO via PWL.

Assignment WebPage Link for OPX One Source Link for AB One Source Link for BC Habitat Link for OPX

ich means the only and will not

ith an odd number (i.e, 1)

e highest to lowest extension #.

F M S / S D A S F E A T U R E v s . S W IT C H O P T IO N
FMS / SDAS FEATURE 800+ CI 800+ DNI 900RST ADV CF ALTNUM AC ID BY PROMPT BLOCK MMCA AN2 MMCA AN3 MMCA AN5 MMCAE1 MMCAE1 ELITE MMCAE MMCAE ELITE MMCAFC MMCAFC ELITE MMCAE2 MMCAE2 ELITE MMCAC MMCAC ELITE CALL GATE CALL SCREEN CMS CA RTN PPU BLOCK CF BY CF BY NA CF NA CF CMS CA RTN CMS CD CMS TOTAL BLOCK CW CW DISP CW CEL CA CW CEL NO CA DOR DENY TERMINATION DND CA DND NO CA ELT GND LCF ICD CF BY S&E 800+ CI 800+ DNI 900RST ADV CF ALTNUM AC ID BY PROMPT BLOCK MMCA AN2 MMCA AN3 MMCA AN5 MMCAE1 MMCAE1 ELITE MMCAE MMCAE ELITE MMCAFC MMCAFC ELITE MMCAE2 MMCAE2 ELITE MMCAC MMCAC ELITE CALL GATE CALL SCREEN CMS CA RTN PPU BLOCK CF BY CF BY NA CF NA CF CMS CA RTN CMS CD CMS TOTAL BLOCK CW CW DISP CA SE CA CW CEL NO CA DOR DENY TERMINATION DND CA DND NO CA

FCF ICD CF BY

ICF CF NA ICD MMCAE1 ICD MMCAE2 ICD VM ENH CF BY ICD VM ENH CF NA ICD VM SIMPLE CF BY ICD VM SIMPLE CF NA INTERNET INTERNET INTERNET INTERNET INTERNET INTERNET MMTMB MMTMD MMTMBD BUS HS HS HS BASIC HS ENH HS QC SERV HS

ICF CF NA ICD MMCAE1 ICD MMCAE2 ICD VM ENH CF BY ICD VM ENH CF NA ICD VM SIMPLE CF BY ICD VM SIMPLE CF NA INTERNET INTERNET INTERNET INTERNET INTERNET INTERNET MMTMB MMTMD MMTMBD BUS HS HS HS BASIC HS ENH HS QC SERV HS

MMEM MMON MSG RB MSG RB ALL NDS NONDIAL ONI RSP SELCABLK SC30LN SC8LN SMART RING SMART RING SRA TERM NUM SEC TOLL RSTN TOUCH TONE 3W CA 3W CA PPU BLOCK VAD VM COMBO WM VM ENH MBX

MMEM MMON MSG RB MSG RB ALL NDS

RSP SEL CA BLOCK REMOVE SC8 SC 30 SMART RING SMART RING NO CF SRA TERM NUM SEC TOLL RSTN 3W CA 3W CA PPU BLOCK VM COMBO WM VM ENH MBX

VM ENH MBX CF BY VM ENH MBX CF NA

VM ENH MBX CF BY VM ENH MBX CF NA

VM SIMP MBX

VM SIMP MBX

VM SIMPLE MBX CF BY VM SIMPLE MBX CF NA

VM SIMPLE MBX CF BY VM SIMPLE MBX CF NA

DMS OPTION NTS_CID NTS_DNID LTG varies per exchange (refer to ASGN NXX List) AINDN SMARTTOUCH ADDRESS: NPANXXXXXX and NONUNIQUE AINDN SMARTTOUCH DENYISA CFW C NSCR or CFW F NSCR 1 A npanxxxxx (for LCF) CFW C NSCR or CFW F NSCR 1 A npanxxxxx (for LCF) CFW C NSCR or CFW F NSCR 1 A npanxxxxx (for LCF) CFBL F NSCR 2 npanxxxxxx CFBL F NSCR 2 npanxxxxxx CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFW F NSCR 2 A npanxxxxxx CFW F NSCR 2 A npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFW C NSCR CFW C NSCR AIN SMARTTOUCH SCRJ NOAMA INACT $ (activated - SCRJ NOAMA ACT $) absence of AR AMA ACB AMA CFBL F NSCR 2 npanxxxxxx CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFW C NSCR AR NOAMA ACB NOAMA (rop) CND NOAMA CNAMD NOAMA (edtn) DDN NOAMA CNAMD NOAMA ACRJ INACT SUPPRESS PUBLIC CWT CWT and SCWID CWT and DSCWID $ CWT and DSWID DTYPE NO_VM DEFTRMT RING $ DOR DTM AINDN SMARTTOUCH AINDN SMARTTOUCH ELN GND CFW F NSCR (x) A npanxxxxxx CFBL F NSCR 1 npanxxxxxx

CFDA F NSCR 1 17 PRGRING npanxxxxxx CFBL F NSCR 1 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFBL F NSCR 1 npanxxxxxx RMI A CFDA F NSCR 2 17 PRGRING npanxxxxxx CSMI A N N N CFBL F NSCR 1 npanxxxxxx RMI A CFDA F NSCR 2 17 PRGRING npanxxxxxx CSMI A N N N no switch feature no switch feature no switch feature no switch feature no switch feature no switch feature CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx No Switch Feature; cos in OCTEL Platform No Switch Feature; cos in OCTEL Platform MWT CMWI N UDLC N N MWT CMWI Y UDLC N N NAME PUBLIC AUL ONI RSP no CNDB NOAMA SC2 SC 1 (rop) SDN NXXXXXX 1 P $ (edtn) SDN nxxxxxx 3 P $ (rop) SDN NXXXXXX 1 N $ (edtn) SDN nxxxxxx 3 P $ SRA LCC=INW or CLTN900 for selected Switches TDN DGT 3WC DENYU3WC SUS No Switch Feature;alias address in OCTEL Platform CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx RMI A CSMI A N N N CFBL F NSCR 2 npanxxxxxx RMI A CFDA F NSCR 2 17 PRGRING npanxxxxxx RMI A CSMI A N N N CFBL F NSCR 2 npanxxxxxx

CFDA F NSCR 2 17 PRGRING npanxxxxxx CSMI A N N N CFBL F NSCR 2 npanxxxxxx CFDA F NSCR 2 17 PRGRING npanxxxxxx CSMI A N N N

GTD5 OPTION n/a n/a SSOUxx9 TDP and TMAT.001.ACT n/a TDP and TMAT.001.ACT n/a DAVI.ACTI.REM1 or DAFI.REM1 (for LCF) DAVI.ACTI.REM1 or DAFI.REM1 (for LCF) DAVI.ACTI.REM1 or DAFI.REM1 (for LCF) DBVI.ACTI.REM2 DBVI.ACTI.REM2 DBVI.ACTI.REM2 DNVI.ACTI.REM2 DBVI.ACTI.REM2 DNVI.ACTI.REM2 DAFI.REM2 DAFI.REM2 DNVI.ACTI.REM2 DNVI.ACTI.REM2 DAVI.ACTI.REM2 DAVI.ACTI.REM2 TDP and OHD.001.ACT SCRI NARC NACB NCBD DBVI.ACTI.REM2 DBVI.ACTI.REM2 DNVI.ACTI.REM2 DNVI.ACTI.REM2 DAVI.ACTI.REM1 ARCB ACBB ACBD CNDE CLND FAR03 and CNDB CWT.CODE CWID.CODE CWD5.CODE.FORW CWD5.CODE.RING DO varies per exchange TDP and TMAT.001.ACT TDP and TMAT.001.ACT ALN GND DAFI.REM(x) DBVI.ACTI.REM1

DESCRIPTION Calling Number Identification Dialled Number Identification 1+900 Blocking Advanced Call Forward Alternate Number Delivery Anonymous Caller ID Busy Prompt Block (no ISA) Voicemail Announcement Mailbox 2 minutes Voicemail Announcement Mailbox 3 minutes Voicemail Announcement Mailbox 5 minutes Call Answer-Call Forward Busy Call Answer-Call Forward Busy ELITE Call Answer-Call Forward Busy & No Answer Call Answer-Call Forward Busy & No Answer ELITE Call Answer-Fixed Call Forward Call Answer-Fixed Call Forward ELITE Call Answer-Call Forward No Answer Call Answer-Call Forward No Answer ELITE Call Answer-Call Forward Variable Call Answer-Call Forward Variable ELITE Call gate Call Screen PPU Call Return Block Enhanced Call Forward Busy Enhanced Call Forward Busy & No Answer Enhanced Call Forward No Answer Call Forward Variable Call Return Call Number Display Total Display Block Call Waiting Call Waiting Display Call Waiting Display with Call Answer Call Waiting Display No Call Answer Deny Origination Deny Termination Do Not Disturb with Call Answer Do Not Disturb NO Call Answer Essential Line Ground Start Call Forward Fixed Internet Call Director CF BY

DNVI.ACTI.REM1 DBVI.ACTI.REM1 DNVI.ACTI.REM1 DBVI.ACTI.REM1 n/a DNVI.ACTI.REM1 CSMI.KFTP DBVI.ACTI.REM1 n/a DNVI.ACTI.REM1 CSMI.KFTP no switch feature no switch feature no switch feature no switch feature no switch feature no switch feature DBVI.ACTI.REM2 DNVI.ACTI.REM1 DBVI.ACTI.REM2 DNVI.ACTI.REM2 No Switch Feature; cos in OCTEL Platform No Switch Feature; cos in OCTEL Platform MWIV.ARMW MWIB.ARMW n/a NDL varies per exchange INFO6 N/A SC3V SC8V DRDN=403-NXX-XXXX DRG1 n/a n/a n/a CDOU000 SSQUxx7 SPTC ATWC NATW TPD DO No Switch Feature;alias address in OCTEL Platform DBVI.ACTI.REM2 DNVI.ACTI.REM2 n/a CSMI.KFTP DBVI.ACTI.REM2 n/a DNVI.ACTI.REM2 n/a CSMI.KFTP DBVI.ACTI.REM2

Internet Call Director CF NA Internet Call Director MMCAE1 Internet Call Director MMCAE2 Internet Call Director VoiceMail Enh Busy Toll Saver Internet Call Director VoiceMail Enh No Ans Message Monitor Internet Call Director VoiceMail Simple Busy Toll Saver Internet Call Director VoiceMail Simple No Ans Message Monitor ADSL Internet Business High Speed ADSL Internet High Speed ADSL Internet High Speed Basic ADSL Internet High Speed Enhanced ADSL Internet High Speed Quick Connect ADSL Internet High Speed Server TRANSFER MAILBOX - MMCAE1 TRANSFER MAILBOX - MMCAE2 TRANSFER MAILBOX - MMCAE VoiceMail Extension Mailboxes VoiceMail OutCall Mailbox Message Ring Back Message Ring Back All Display Name Non-Dial (Speed Line) Operator Number Identification ANI7 Selective Call Block Remove Speed Call 30 SPEed Call 8 Smart Ring Smart Ring No Call Forward Silent Ring Activation Terminating Number Security Toll Restriction Touch Tone 3 Way Call PPU 3-Way Call Block Vacation Disconnect/Temp Disconnect VoiceMail Combo Wireline Mobility VoiceMail Simple MailBox TollSaver Message Monitor VoiceMail Simple Mailbox Busy Only Toll Saver VoiceMail Simple Mailbox No Answer Only Toll Saver Message Monitor VoiceMail Simple

DNVI.ACTI.REM2 CSMI.KFTP DBVI.ACTI.REM2 DNVI.ACTI.REM2 CSMI.KFTP

MailBox Message Monitor VoiceMail Simple Mailbox Busy Only VoiceMail Simple Mailbox No Answer Only Message Monitor