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Cell: +91 9820257085 Email: Location: Mumbai

Providing solutions in Technical Writing / Instructional Design / Content Services

Triple graduate with Bachelor degrees in Science (Electronics), Philosophy (Sociology and Psychology), Theology (Spirituality): B.Sc., B.Ph., B.Th. P.G. Diploma in Communication from XIC Skilled technical writer, instructional designer and content developer with 20 years of vast and diversified experience in Technical Writing, Instructional Design, Content Development, e-Learning (WBT, CBT, ILT, Lesson Plans for Synchronous Training), Knowledge Management, and Training Provided services to Microsoft, Pearson, McGraw Hill, Novanet, Infosys, Wipro, Shell, Bajaj, RevolutionHealth, while serving with Lionbridge, Hurix, The Indian Express, Procentris, Edutech, Nomura (Lehman Bros.), Mexus Education (Axiom), Tat Interactive, and Aptech Provided services to several other US, UK, French, Singaporean, and Indian clientsmaintaining and strengthening business relationships Proficient in training and teaching, guiding and mentoring team members Previous full time employment as Manager of Technical Communication at Procentris, Mumbai, heading multiple teams across various verticals including content development, technical writing, e-Learning, web design, multimedia and animation, SEO/SEM, and PHP Spearheaded the vision, mission, planning and deployment of Procentris content development and training strategy Last projects as Consultant in Technical Writing and Instructional Design with companies like Edutech, Nomura and Wisdom Consultancy which is in collaboration with Tata Interactive Services

Technical Writing Used knowledge of electronics and programming to produce technical documentation including user guides, tutorials, and PDF EBooks for clients like Microsoft (MCSE course material), McGraw Hill, Avaya, Pearson, Prentice Hall, Novell, and PatchLink Used technical writing tools such as Adobe FrameMaker (Structured and Unstructured), RoboHelp, FrontPage, EditPlus, and DreamWeaver for creating user manuals and technical documentation Instructional Design Experienced in the use of computer and non-computer based tools of research, storyboarding, scriptwriting, instructional design, and learning models Successfully used software like InDesign, Lectora, Articulate, Elluminate,
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Captivate, Flash, Director, Authorware, Adobe Photoshop, Fireworks, Visio, MSOffice, and proprietary software; proficient in HTML, XML Content Development Developed content for RemedyFind (bought over by Steve Case of AOL), IndiaParenting, Indbazaar, GreatDad, and other websites Writing and Editing Demonstrated expertise in writing and editing features for newspapers, magazines, websites, E-Books, user guides and other documentation Motivated and guided team members to excel in creative writing and reviewing skills Book Authoring Authored, compiled, and edited a 500-page music manual Authored two other technical books for Aptech Screenwriting Scripted screenplays and dialogues Training Designed and conducted workshops in Instructional Design, Technical Writing, Communication Skills, and Business Writing

Freelance Instructional Designer (Dec 2007 to Present)
Job Profile: Instructional design, technical writing, content creation, and editing Designing and generating content for Indian as well as international clients on a freelance basis Producing textual as well as audio visual content Interacting with clients to seamlessly provide end to end solutions in content creation and delivery methods

Nomura Investment Services Consultant Instructional Design (Dec 2009 to April 2010)
Job Profile: Instructional Design and content creation Interacting with clients to seamlessly provide end to end solutions in content creation and delivery methods
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Edutech Dimensions Pvt. Ltd. Consultant Instructional Design (July 2008 to October 2008)
Job Profile: Generating and editing SCORM and Section 508 compliant content for various local and international clients Producing textual as well as audio visual content Interacting with clients to seamlessly provide end to end solutions in content creation and delivery methods My Edutech deliverables include LMS enabled e-Learning for companies like Wipro, Bajaj, Shell, RWD, Keyera, FISH, ING, TAFEP, and EPL.

Procentris - Mumbai (US-based Company dealing in various IT services) Manager of Technical Communication (Apr 2004 November 2007)
Job Profile: Reported to the CEO Led a team of technical writers, content developers, SEM (PPC) and SEO engineers, web designers, animators, and PHP developers Interacted with US, UK, French, Finnish, and Singaporean clients to gather requirements and project follow ups Generated user guides and other technical documentation for software applications Prepared tutorials and instruction manuals for system administrators and other users Wrote technical information for websites Coordinated a team of technical writers, graphic artists, Flash developers, and database developers Instrumental in the companys business growth from .5 FTE to 160+ FTE Efficiently managed multiple teams in design, SEO/SEM, PHP development Successfully handled high budget PPC campaigns with high conversion rates Worked with the Web Design team to generate engaging designs and interactive animations Authored user guides and PDF documentation for numerous applications Trained writers in technical writing and instructional design Interacted with and coordinated tasks for clients in the US, Europe and South Asia

Hurix Systems Pvt. Ltd. - Mumbai Instructional Designer / Technical Writer (Sep 2003 March 2004)
Job Profile: Reported to the ID Lead Interacted with international clients to gather requirements Prepared instructional and assessment material for schools and colleges in the US
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and Singapore Prepared tutorials and instruction manuals for system administrators and other users Prepared user guides and technical documentation for software applications Produced and reviewed test and instructional material Client list included Pearson Digital Learning, Microsoft, Avaya, McGraw Hill, Prentice Hall, and Hewlett Packard

Lionbridge Technologies - CMM Level 5 - Mumbai Reviewer / Writer (November 2002 August 2003)
Job Profile: Reported to the Content Head Led a team of 7 writers Prepared instructional and assessment material for schools and colleges in the US Produced and reviewed instructional and assessment material for Pearson Digital Learning

The Boss Kingdom - Mumbai (Enterprise for educational projects in collaboration with Mumbai University) Chief Content Developer / Trainer (January 2001 October 2002)
Job Profile: Trained students and coordinated a team of 20 members in the production of educational material, including books, website content, and audio-visual material

Zee Interactive Learning Systems Ltd. - Mumbai Supervisory Producer (June 2000 December 2000)
Job Profile: Reported to the Executive Producer Led a team of 40 Producers, Directors and Assistant Directors Produced and coordinated the production of content for convergence media, TV (TV serials), and the Web (Online Training)

PREVIOUS EMPLOYMENT IN BRIEF (Internet portal pertaining to education) Assistant Editor (January 2000 May 2000) Managed a team of writers, web designers, programmers and team leads
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Indian Express Copy Coordinator (April 1999 Dec 1999) Managed a team of writers and page designers Don Bosco (International Society in Education and Training) Director / Vice Principal / Teacher (June 1989 May 1998) Managed and trained a staff of 400 teachers and 5000 school and college students

Television: Worked as Supervisory Producer and Director at Zee education TV and produced two serials of 32 and 16 episodes while supervising 14 other educational serials While working with Zee Education TV, lent voice for ads, voice-overs and serial introductions While editing and creating special effects, used software like Avid, Edit5, Adobe Premier, 3dMax, SoundForge, Flash, Rave, and Director Music: Professionally played and taught several musical instruments like the electronic keyboards, guitar, flute, saxophone, and tabla Composed songs in various languages Acting and Singing Experience: Took to the stage early, as a professional child actor and singer Directed and acted in several English operas like Oliver (Lionel Bart), Joseph and his Technicolor Dreamcoat (Andrew Lloyd Webber), Teenstar (Written and Directed by him), and more recently The Prodigal Son (Lawrence Waddy) Sang on radio and TV Master of Ceremonies: Trained and experienced professional Public Speaker, alternating as Master of Ceremonies, Toastmaster, Compere, Announcer and Seminar/Event Host Hobbies: Creative writing, public speaking, music and singing, dance, drama, games including football, basketball, table-tennis, and tele-games Conducted and participated in trekking, biking, rock climbing, rappelling, and camping activities

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P.G. Diploma in Communication, Xavier Inst. of Communication, Mumbai, 2000 B.Th. (Spirituality), Universita Pontificas Salesiana, Rome, 1995 B.Sc. (Electronics), Pune University, Pune, 1989 B.Ph. (Philosophy, Psychology, Sociology), Universita Pontificas Salesiana, Rome, 1986

Date of Birth: February 16, 1965 Address: 416, Palms I, Royal Palms, Aarey Milk Colony, Goregaon (E), Mumbai 400065

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