NEW KENEDY SUPER MARKET

1. This project is regarding opening a Grocery store by the entrepreneur who is already into vegetable business. Supplying raw vegetables and fruits to the restaurants and other grocery stores has been their major business since ages. The skill knowledge & expertise required for this business has to be beyond perfection. In order to expand the business the entrepreneur first attempted on getting the quality products in the market. The products are then kept in there stores for the potential customers to buy them. As the demand increases the product supply should also rise and as a result of which a person should have some storage area for them to handle the inquisitiveness of people to buy the product, thus there came warehouses for the rescue as it is the proper place to store the material with safety & security. Also if any bulk orders came in any particular session of the year i.e. festivals the warehouses so obtained have full capacity to sustain such bulk orders. Thus the supply of food on demand to their respective stores made us think in which direction the logistics have been moving since ages and forced us to get an insight. Thus by doing this they raised the living standards of the people as the people could proudly say that we are a part of this gigantic show, also the work was reduced as every item so wanted by the customer be it of daily need to passive used items came under one roof. 2. The organizations culture refers to a system of shared norms, beliefs, values and assumptions which binds people together, thereby creating shared meaning. This system is manifested by customs and habits that exemplify the values and beliefs of the organization. Culture reflects the personality of the organization and, similar to an individuals personality, can enable us to predict attitudes and behaviors of organizational members. Culture is also one of the defining aspects of an organization that sets it apart from other organizations even in the same industry. The culture at this place was very motivating, adjusting. Everybody believes in helping each

other. What we noticed was that the owners particularly were very helpful. They accepted the suggestions of the project manager and gave him suggestions as well. The managers and the supervisors were particularly of great help; they always seemed to be at ease whenever we visited them or called them for any questions. This clearly shows that even with good amount of work, the employees and the outsiders are respected and valued which is an example of good culture being inculcated into them. We spoke to the owners at length, and we came to know that they had quite a good amount of insight into business as this was not the only venture they had started. We came to know that they valued project management a lot and they took the services of the project manager when they opened their warehouses. We came to understand that the company was keen on expanding their business into the grocery market and they viewed project management and projects as a whole a very important tool to achieve that. As far as the place where project management fits in is concerned, this organization has a Balance Matrix in which the project manager is responsible for defining what needs to be accomplished while the functional managers are concerned with how it will be accomplished. More specifically, the project manager establishes the overall plan for completing the project, integrates the contribution of the different disciplines, sets schedules and monitors progress. The functional managers are responsible for assigning personnel and executing their segment of the project according to the standards and schedules set by the project manager. 3. Project Scope is a definition of the end result or mission of your project- a product or service for your client/customer. The primary purpose is to define as clearly as possible the deliverable(s) for the end user and to focus project plans. As fundamental and essential as scope definition appears, it is frequently overlooked by project managers of well -managed, large corporations. The scope should be developed under the direction of the project manager and customer. The project manager is responsible for seeing that there is agreement with the owner on

project objectives, deliverables at each stage of the project, technical requirements, and so forth. In this company the scope was pretty clear to all and was commonly made by the owner and the project manager. They shared the similar goals and views and we realized that everything was in sync with each other. PROJECT SCOPE DOCUMENT FOR KENNEDDY SUPERMARKET PROJECT: Opening of a new supermarket in the area CHALLENGE / NEED Kennedy supermarket is looking to take their expand their business into the grocery market . DELIVERABLES 1. Setup of the store Setup of the customer area, the receiving area 2. Hosting services Setting up contracted services with the city with regards to pick up of the garbage and recycling items. PLAN Permission from the city for operating. Secure domain name registration and hosting (Project Manager) will develop a plan for designing the entrance area, the billing area ETA 2wks. Kennedy Supermarket to check the same and give the inputs on the same. (Project Manager) finalizes the design and all other elements Kennedy Supermarket and Project Manager to check everything and set go-live date. RESOURCES

Kennedy Supermarket to provide content and product photos. Final approval will be granted to (Project Manager) for grand opening 4. Risk:- Risk is an uncertain event or condition that, if it occurs, has a positive or negative effect on project objectives. A risk has a cause and, if it occurs, a consequence. Risk Management attempts to recognize and manage potential and unforeseen trouble spots that may occur when the project is implemented. Risk management identifies as many risks events as possible( what can go wrong), minimizes their impact( what can be done about the event before the project begins), manages responses to those events that do materialize( contingency plans), and provides contingency funds to cover risk events that actually materialize. Risk management is proactive approach rather than reactive.it is a preventive process designed to ensure that surprises are reduced and that negative consequences associated with undesirable events are minimized. It also prepares the project manager to take action when a time, cost, and/or technical advantage is possible. Successful management of project risk gives the project manager better control over the future and can significantly improve chances of reaching project objectives on time, within budget, and meeting required technical(functional) performance. In case of the Kennedy supermarket the major risk was to create an image in the communities mind that they can trust this supermarket and shop from there. Being a new store, the stakes run quite high, the major question arises will the people buy from us? There were quite unforeseen risks which appeared, which were dealt with: Market Acceptance:- trust was developed by selling good quality food at reasonable prices. Inflation:- The owners had to take care of the rising inflation as it came as surprise and due to tough competition there were chances of the new customers turning away due to high prices. Government Regulations:- the city did intervene at various places, making the owners to

rethink about the whole design concept again. Fire audits where the city officials inspected the place found that there were things kept around the place of fire extinguisher which was not acceptable by law. Hence a possibility of not getting the licenses was seen as a foreseen risk. The owners acted proactively and resolved this issue by putting the items at a separate place and demarcating an area for fire extinguishers. Exchange rates:- The owners also imported a lot of items from other countries, a change in the exchange rate could harm their business. Hence bulk orders were placed at the time when the exchange rates were profitable. The role of project manager is that 1. Starting Projects on the Right Direction-(Preparation is a key part of project management. If the project is not started correctly, it will end up with problems such as rework, scope creep, schedule delays, etc. While some might be tempted to jump in with both feet and start writing code or tearing down walls, the project manager needs to help provide a solid starting point for the project) 2.Living on the Edge-(Project managers spend a great deal of time managing what other people are doing, creating processes for the team to follow, and making sure that everyone is working at their full potential.How often do we check whether the material is on time has it been received in our stores).3Successful Projects Are Led Not Managed-(The role of the manager is to lead the people from the front,to provide people with every support they require during the project).Role of team members-1(The Project Team Members are responsible for executing tasks and producing deliverable as outlined in the Project Plan and directed by the Project Manager, at whatever level of effort or participation has been defined for them. On larger projects, some Project Team members may serve as Team Leads, providing task and technical leadership, and sometimes maintaining a portion of the project plan.).

5. During the planning and execution face the project manager plays a decisive role as he keep an eye on the planning,co-ordination of the tasks performed by the group.He in the planning face seeks the help of the supervisors to see if the work done by the team is in

accordance to the companies rules and regulations.For example the project manager of the Kennedy supermarket sees how he in the execution face seek the help of supervisors and the staff to carry on the day-to-day activities of the store.He is in compliance with the staff members so as to how the vegetable food section needs to be handled in tense situation during the evening time when the rush of customers is immense.He has to see if the cabbage supplied is fresh and wrapped properly.Also in the non-veg section if any delay of chicken is seen this shall give a negative impact to the customer and he shall not come back to the store as the service provided was very poor.

6.

Resources are people, equipment, and material that can be drawn on to accomplish something. In projects the availability or unavailability of resources will often influence the way projects are managed. The interrelationships and interactions among time and resource constraints are complex for even small project networks. Some effort to examine these interactions before the project begins frequently uncovers the surprising problems. Project managers who do not consider resource availability in moderately complex projects usually learn of the problem when it is too late to correct. A deficit of resources can significantly alter project dependency relationships, completion dates, and project costs. Project managers must be careful to schedule resources to ensure availability in the right quantities and at the right time. 1. People:- This is the most obvious and important project resource. Human resources are usually classified by the skills they bring to the project- for example programmer, mechanical engineer, welder, inspector, marketing director, supervisor. In case of the Kennedy Supermarket, talented human resourced was hired who were experts in their areas. Our team observed that the person standing on the cash/billing counter knew his job well and he didnt take much time doing the billing of a customer, we felt that this is the key element for which the customer would like to come back for, that is the time

saved. The staff in the other areas did a great job equally with refilling the items getting sold off fast thus leaving no stone unturned for the store to earn more. Getting good people is a challenge in itself and the manager told us that they went through the people resource issue and had a hard time hiring the people they wanted. 2. Material:- Project materials cover a large spectrum: for example, chemicals for a scientific project, concrete for a road project, survey data for a marketing project. In this case it was the food items which were to be tested by the customers and they had to be at par with their competition or to say even better than that. This too was an issue as the suppliers who could supply these resources all the time round the year were not much and there were a lot of problems in identifying the right supplier. 3. Equipment:- equipment is usually presented by type, size and quantity, in some cases equipment can be interchanged to improve schedules. The most common oversight is to assume the resource pool is more than adequate for project. Recognition of equipment constraints before the project begins can avoid high crashing or delay costs. Kennedy Supermarket used good quality equipment which were of adequate size and quantity. Leveling techniques delay noncritical activities by using positive slack to reduce peak demand and fill in the valley of resources. As far as the schedule goes, we realised that this was a time constrained project which had to be completed by a specific date. If required, resources can be added to ensure the project is completed by a specific date. Although time is a critical factor, resource usage should be no more than is necessary and sufficient. The owners already had spread the word in the market and in the community, the marketing was done, the flyers were distributed, everyone was aware of the opening of this store. When performing project planning activities, the manager will attempt to schedule certain tasks simultaneously. When more resources such as machines or people are needed than are available, or perhaps a specific person is needed in both tasks, the tasks will have to

be rescheduled concurrently or even sequentially to manage the constraint. Project planning resource leveling is the process of resolving these conflicts. It can also be used to balance the workload of primary resources over the course of the project[s], usually at the expense of one of the traditional triple constraints (time, cost, scope). For Kennedy Supermarket, there was limited number of resources. The manager had himself had to go to the companies warehouse to finalise the items to e brought from there whereas he was required at the store at the same time. Hence the schedules were revised in such a manner, in which he was able to operate being in the store only by clicking on all the materials required for the store. a system was devised wherein he could send all the requests of food item for the next day, one day in advance and get them. We observed this system helped the team members a lot. 7. The term Outsourcing has traditionally been applied to the transferring of business functions or processes to other, often foreign companies. Many outsourced projects operate in a virtual environment in which people are linked by computers, faxes, computer-aided design systems and video-teleconferencing. They rarely, If ever see one another face- to-face On other projects, participants from different organizations work closely together, for example, at a construction site or in shared office space. In either case, people come and go as services are needed, much as in matrix structure, but they are not formal members of one organization, just technical experts who form a temporary alliance with an organization fulfilling their contractual obligations and then move on to the next project. The Major advantages are Cost Reduction:- Companies can secure competitive prices for contracted services, especially if the work can be outsourced offshore. Furthermore, overhead costs are dramatically cut since the company no longer has to internally maintain the contracted services. Faster project completion:- Not only can work be done more cheaply, but it can also be

done faster. Competitive pricing means more resources for the dollar. High Level of expertise:- A high level of expertise and technology can be brought to bear on the project, a company no longer has to keep up with technological advances. Instead, it can focus on developing its core competencies and hire firms with the knowhow to work on relevant segment of the project. Flexibility:- Organizations are no longer constrained by their own resources nut can pursue a wide range of projects by combining their resources with talents of other companies. Small companies can instantly go global by working with foreign partners. The Major disadvantages are Coordination Breakdown:- Coordination of professionals from different organizations can be challenging, especially if the project work requires close collaboration and mutual adjustment. Loss of Control:- There is potential of control over the project. The core team depends on other organisations that they have no direct authority over. Conflict:- Projects are more prone to interpersonal conflict since the different participants do not share the same values, priorities and culture. Security Issues:- Depending on the nature of the project, trade and business secrets may be revealed this can be problematic if the contractor also works for your competitor. Confidentiality is another concern and companies have to be very careful when outsourcing processes like payroll medical transcriptions and insurance information. The Kennedy Supermarket has also outsourced some of its services. Major areas of outsourcing include: The upkeep of the refrigerators and other major equipment has been outsourced to a maintenance company which has an Annual maintenance contract under which there are routine services which are done by the company people. The HVAC ( Heating, Ventilation and Air Conditioning) has also been outsourced to a company. The company can be contacted in case of any urgency coming on, otherwise

the company people visit as per their maintenance schedule. The Housekeeping services has been outsourced too, the area is kept clean by the staff of the particular housekeeping agency which makes sure that the store remains spic and span. The outsourcing was successful as we observed that the store manager could focus on other important areas where his attention was needed rather than spending his time on all these activities of maintenance. Also the staff was able to concentrate free mindedly on their work without having to worry about the cleanliness, though they still tried to keep the area in perfect shape. All in all the outsourcing was a success. 8. The project in consideration to progress and Performance viewpoint is that in the progress structure was consistent as with the new items coming the market which we covered expanded and with it expanded our performance criteria. Progressing from 10 products which we distributed to18 products this shows how the progress made was consistent. The performance of every individual added to the store as in line of command (a person used to manage more number of customers) which added to his expertise and skills. As more products now launched a need for a bigger store or a new chain elsewhere to cater the needs of the customers. With this idea triggering the mind things needed to be kept abreast and lead in the direction of expansion. In the meetings, structure were in consideration to goals being obtained of each day with greater devotion of knowledge and insight as to how they could handle the large volumes of customers and satisfy their needs in due course of time. Also a day meeting keeping insight what went wrong in day and how it could be solved so that the same mistake could not be made tomorrow. Any grievances (related to staff-staff, staff-management) do not stop the working of the store. The meeting was attended by Project manager, supervisors and all the staff members so that they could input in their views as to what do they think about a certain idea that has been put forward in the agenda. Later the manager can make a report as to how can he convey the feeling of the employees to the senior management so that certain steps

could be taken to safeguard the interest of the firm as well as the employees. The measures used to track progress were to make a day book or a log book so as to check them weekly as to what their sales target was and what amount of it did they actually achieve, a unique number can also be given to every employee so that when he/she sells any product it in the eye of the management that he/she is inputting efforts to make the store in profit direction. With the reports in hand after every15 days the senior employees could show it to other workers so that a boost can be seen in their attitude to strive towards excellence. The variances tackled were any issues related to the manufacturer of the product that he has increased the prices of the product without informing by 70 cents per product.