LETTER OF COMPLAINT To begin: I am writing to complain about to express my disappointment/ dissatisfaction with to express my annoyance/ extreme dissatisfaction with

to draw your attention to (the problem of) I would like to bring to your attention the fact that... a product which I purchased from your company a few days ago. I was hoping that your product/service would help me to improve I feel your product is unsatisfactory Your advertisement is misleading in several respects To begin with Your advertisement states This naturally leads one to expect In addition Your advertisement gives the impression that I feel deceived all in all For these reasons I am most dissatisfied with your product I am returning the product and expect a full refund/ a replacement. I am entitled to compensation / a refund/ a replacement. To end: I hope this matter will be dealt with. will be resolved as soon as possible. Will not be treated lightly. I trust this matter will receive your immediate attention.

BODY: Paragraph 1- State the reason for writing 2&3 state complaints and justifications 4 suggest what should be done. Closing remarks

LETTER OF REFERENCE I have known Paola for approximately six years I am writing to you on behalf of Paola Morris, who has applied to be a ______ in your company. She gets on well with people of all ages. The organizational and leadership skills she has learnt in this work should serve her well as a ___________. -to be used to dealing with sb/sth -to be able to cope She would definitely be able to cope if things went wrong in a ____ situation. In times of crisis, she is an excellent person to have around, because she is not inclined to panic or lose her temper. when it comes to ing, she is an expert/ very talented. Which might come in very useful in her role as a _____. In addition to ing, she is I am confident that In my opinion Paola would make an excellent ________. I have no hesitation in recommending her to your company. BODY: -reason for writing: for how long have you known the person -description of the character (things that she/he has done that shows her qualities and abilities) -why is she/he suitable for the job. ADJECTIVES: Bubbly, lively, down-to-earth, talented, accomplished_____, qualified _____ , sociable, reliable, self-confident, outgoing, dependable, well organized

LETTER TO EDITOR (INFORMAL) Dear Mr. Moon We read your review of ________ last month Were unhappy with some of your comments because You criticized ______ but you didnt mention that _____ Admittedly, _______ but on the other hand, _________. Also,________ You also complained that _______. However, ___________. So that wasnt really a great problem. We do agree with you about one thing, however, and that was that _________ Still, thats a minor complaint. Yours, -use contractions -phrasal verbs -exclamation marks! Adding extra points: Besides,/Also/ One thing/Another thing (was that)/Apart from this/that. (FORMAL) I am writing with reference to your recently published article on bicycle theft ... I am writing about the article you published in last months issue You appeared to claim that I am afraid I totally disagree I am completely in agreement

Adding extra points: Firstly, / secondly,/ finally/ In addition, /moreover,/ furthermore,/what is more,.. BODY: 4 Paragraphs: -reason for writing -one or two paragraphs for disagreement -one for agreement - Conclusion

LETTER REQUEST OF INFORMATION (TO A COLLEGE PRINCIPAL) I am writing on behalf of the student committee in response to your recent memo regarding financial cutbacks at the college. We are deeply concerned about this issue You asserted a lack of interest in ______ among students. We conducted a survey which proved the contrary Ninety five percent of students _____ at least twice a week. A recent survey showed / revealed that _____ percent of those questioned were in favor of the plan. According to a University survey conducted by professor _____, this has risen by at least ___ percent I have to inform you that after careful consideration we have decided to oppose these drastic measures at least in this form It would certainly not be fair for/that. We believe that For the above mentioned reasons I am sure we can talk about this matter and would be glad if we could arrange a meeting between you and the committee to reach an agreement. Linking words: however/ nevertheless/ although/ in spite of/ despite / because (of) BODY: 4 paragraphs -reason for writing -(2) opposition (survey) and reasons -Conclusions- negotiate