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Internode | VPS Application Form Guide| v 1.0 page 1 of 14
Table of Contents
Introduction3
Denition of a Virtual Private Server Internode Virtual Private Servers 3 3
3 3
3 4 4 4
4
5 5 5 5
Applications6
8
8 9 10 10 11
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Introduction
Introduction
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Ensure that you supply your rewall rule set requirement with your application form. Note: IBC VDCs and servers only have Private connectivity, so please ensure that the IBC VPS Application Form is being used - please contact the Internode Business Sales Team, your Account manager, or call 13 NODE (13 66 33).
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Disk Space
This is the equivalent to the size of the hard-drive that the server will have access to. Although it is virtualised, distributed across SANs and not a physical hard drive per user, it is much easier to think of it a physical harddrive. Once a server uses all the available storage, then just like a real hard-drive it is full. When dening the correct storage size remember the operating system. It is strongly recommended that the minimum storage for any Windows OS is 50 GB.
Server Connectivity
When a VDC has Internet connectivity it is possible to have a VPS with Public Connectivity only, Public and Private connectivity, or Private Only connectivity. Note that private in this context is only visible to the equivalent of a private LAN within the VDC, it is not related to IBC. If Private Only is selected then ensure that there is a method to access the server with either another server in the VDC, or with a rewall option capable of offering VPN connectivity. Some Examples: Public Only A webserver that is delivering HTML to the Internet and/or an FTP server that Internet users can copy les onto. Public and Private Best for webservers that use information from a database Private Only Server to generate webpages for delivery to the Internet. Private Only Database servers containing information (some of which might be condential), and is used by a web server to generate web pages. IBC VDCs and servers only have Private connectivity, ensure that the IBC VPS Application Form is being used - please contact the Internode Business Sales Team, your Account manager, or call 13 NODE (13 66 33).
Usage
Depending on the server connectivity type there are two different types of usage plans available: Internet (Connectivity selections Public Only, Public and Private)
Internet connected servers will require an Internet Usage plan, there are many options available ranging from 25 GB up to 1,000 GB. To avoid any excess usage charges ensure that the right plan is selected. It is also important to note Internet usage is measured in both directions (ie total of uploads plus downloads). When an Internet plan is selected for a VPS, that amount of quota is added to the total available quota for the VDC in which the VPS resides. For example if there is a single existing VPS in the VDC with a 50 GB quota, and another VPS with a 75 GB quota is added to the VDC, then effectively the VDC has a 125 GB quota shared across both VPS. Private (Connectivity selection Private Only) Private connected servers will require an Unlimited Private Usage plan, with no excess charges or other limitations on trafc used. This is the only plan available with the IBC VPS Application Form. No direct Internet access is possible with an Unlimited Private Usage plan. Usage information for both connectivity types will be available via your myVPS.internode.on.net online portal.
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Operating Systems
All servers require an operating system at some point and VPS servers are no different. The operating system provides the functionality of a computer that administrators require, it also allows for the ability of remote management via either SSH or Remote Desktop. There are many operating systems that are available with varying software licenses and management capabilities as displayed in the table below:
Operating System
Windows Server 2003 Web Edition Windows Server 2003 Standard Edition Windows Server 2003 Standard Edition SAL Windows Server 2003 Data Centre Edition Windows Web Server 2008 Windows Server 2008 Standard Edition Windows Server 2008 Standard Edition SAL Windows Server 2008 Data Centre Edition Small Business Server 2011 Standard SAL Small Business Server 2011 Premium SAL Windows Server Enterprise Windows Server Enterprise - SAL Red Hat Enterprise Edition CentOS Linux Operating System Ubuntu Linux Operating System Debian Linux Operating System
License Type
PL PL SAL PL PL PL SAL PL SAL SAL PL SAL PL GPL GPL GPL
Optional Management
Y Y Y Y Y Y Y Y Y Y Y Y Y Y N N
The operating systems are available as either 32 or 64 bit with the exception of Windows Server 2003 Web Edition that is only available in 32-bit mode. There are also many different license types depending on the operating system supplier and type of use; a simple overview of the licenses follows: PL: License permits the use of non-authenticated services such as public web application with a database SAL: Required for authenticated services including; Remote Desktop, File and Print, Exchange or Sharepoint. This license is on a per user basis. GPL: GNU General Public License. Note that for Microsoft Operating Systems the Microsoft End User License Agreement terms apply and pricing is subject to change. Microsoft updates License pricing annually (January). It is always important to independently research your requirements and ensure that you are selecting the correct product for your needs.
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Applications
In general servers will require more than just an operating system, there will be application requirements as well. Internode can assist here with the installation and optional management of select applications. Each operating system has different capabilities, which can affect the types of applications that can be run. Below is a table that denes combinations of applications for a given operating system that Internode can install on a VPS and optionally manage. This does not restrict custom applications be loaded on a VPS. Note when custom applications are being loaded on the VPS, Internode will not be able to offer Level 3 - Complete Management. Example: You want a Windows Server 2003 32 bit with IIS6, ASP.NET 2.0, ASP.NET 3.0 and SQL Server 2005 Workgroup. This is possible for Internode to Install and optionally offer Complete Management as dened in the rst row of the table.
Operating System
Application Builds
IIS 6 + ASP.NET 2.0, 3.0 SQL Server 2005 Standard SQL Server 2005 Workgroup Sharepoint Server 2007* Remote Desktop ( 2 users (SALs) included for administrative use )* Microsoft Ofce Microsoft Visio All of above mentioned Applications Exchange Server 2007* Active Directory* All of above mentioned Applications IIS 7 + ASP.NET 2.0, 3.0 SQL Server 2008 Web SQL Server 2008 Standard SQL Server 2008 Workgroup All of above mentioned Applications Exchange Server 2010* Sharepoint Server 2010* Includes: Exchange Server 2010 (SP1) Sharepoint Foundation 2010 Windows Server 2008 Standard (R2) Webhosting via IIS All features of Small Business Server Standard SQL Server 2008 (R2) Ability to install Ofce 2010 Remote Desktop ( 2 users (SALs) included for administrative use ) LAMP Hadoop LAMP Hadoop LAMP LAMP
License Type
PL PL PL SAL SAL SAL SAL SAL SAL PL PL PL PL SAL SAL
Optional Management
Y Y Y Y N Y Y Y Y Y Y Y Y Y Y
Windows Server 2008 64-bit (Standard Edition) Small Business Server 2011 (Standard Edition) Minimum 5 users/devices Maximum 75 users/devices Small Business Server 2011 (Premium Edition) Minimum 5 users/devices Maximum 75 users/devices CentOS Linux Distribution x-bit Red Hat Enterprise Edition x-bit Ubuntu x-bit Debian x-bit
* Requires Windows SAL licensed Operating System
SAL
SAL
Y Y Y Y N N
Similar to operating systems, there are many different license types depending on application supplier and type of use; a simple overview of the licenses follows: PL: License permits the use of non-authenticated services such as public web application with a database SAL: Required where authenticated products such as Exchange or Sharepoint are utilised. This license is on a per user basis. GPL: GNU General Public License. Also note that you will need to select all the appropriate software licenses from the Application Form. It is always important to independently research your requirements and ensure that you are selecting the correct product for your needs.
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Basic
Personal Mail Folders Personal Contacts Global Address List Personal Domain Personal Tasks Personal Calendar
Standard
All features from Basic Shared Folders
Standard Plus
All features from Standard Outlook/Entourage
Enterprise
All features from Standard Unied Messaging Compliance Management Exchange 2007 Anti-Spam Forefront AV EHS AV/AS
Enterprise Plus
All features from Enterprise Outlook/Entourage
Shared Calendars Shared Contacts Shared Tasks Public Folders Group Scheduling Mobile Device Access MAPI Enabled
It is always important to independently research your requirements and ensure that you are selecting the correct product for your needs.
Level 1
Level 2
Level 3
Application Layer
Application Installation* Application Patching Change Management* Application and Database depth monitoring and reporting End User/Customer administrative access Ultra Serve administrative access Customer Customer Customer Customer Customer Customer Customer Customer
Managed Services
1-hour of included System Administration Services per month Basic Monitoring Service Advanced Monitoring Service Basic Managed Backup Service Advanced Managed Backup Service Option Option Option Option Option Option
* Internode provides these services on a reasonable use basis limited to 1 hours of included works per month, Internode will advise the customer in advance if this is exceeded and if ADHOC System Administration will be chargeable.
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Application Layer
Application Installation Internode will provide installation services for applications listed on the supported application sheet. Where advised in advance, Internode may charge professional services for such services. Application Patching Internode will provide patching for Supported application builds on monthly basis, only critical or important patches for the installed version (major release version) of the software are installed. Change Management All requests for changes to the operating system and installed applications will be recorded for the purposes of change management. Application and Database Depth Monitoring and Reporting (Advanced Monitoring) On occasions it is important to see exactly how and application or database is behaving on a VPS. If detailed metrics for the application hosting VPS required then Internode can supply this information on request. End User administrative access You are granted administrative (or root access) to the operating system; and will be responsible for the operating system conguration and application installations. Internode administrative access Internode requires administrative or root access to the operating system to perform management services. When access is permitted to both you and Internode then management of the server is shared. Internodes responsibility will be limited to issues caused by the patching and monitoring of the operating system only.
Managed Services
System Administration Services Internode provides these services on a reasonable use basis limited to 1 hour of included works per month, Internode will advise you in advance if this is exceeded and if ADHOC System Administration will be chargeable. Server Monitoring The monitoring service provides a simple, automated method to ensure that servers and applications are checked to ensure availability. The monitoring service tests the requested services from a local server within the data centre. It will not alert when external Internet or carrier issues arise. There are two levels of Server Monitoring: Basic Monitoring This features monitoring of basic services such as (PING, HTTP, HTTPS, SMTP) every 5 minutes. Should any one of these services fail three times, an email notication will be sent to one contact. Advanced Monitoring This features monitoring of up to 10 services every 5 minutes. Should any one of these services fail three times, an email notication will be sent to two contacts, and an SMS notication will be sent to one contact. When Advanced Monitoring is selected then a choice of up to ten services from the following two tables can be chosen, be sure to document your choices in the Additional Information section of the Application form.
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Protocol
TCP:80 TCP:443 ICMP TCP:21 TCP:25 TCP:110 TCP:143 TCP/UDP:53 TCP:2433 TCP:3306 TCP:22 TCP:3389
Type
TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check TCP Service Check
Notes
Monitors web server service availability Monitors secure web server service availability Checks network connectivity Monitors le transfer protocol (FTP) server availability Monitors outbound mail server availability Monitors pop3 mail service availability Monitors Imap mail service availability Monitors domain name resolution server (DNS) availability Monitors the Microsoft SQL Server availability Monitors mySQL database server availability Monitors availability of secure le transfer or secure shell (remote administration protocol Monitors the availability of Microsoft Remote Desktop Service
Protocol
HTTP HTTP SNMP SNMP SNMP SNMP
Type
HTTP Text Search HTTPS Text Search OS Check OS Check OS Check OS Check
Notes
This searches for a text string within the html of a specied URL to measure success This searches for a text string within the html of a specied URL to measure success Checks to ensure the status of a system service is "running" Checks all mounted partitions and noties if disk utilisation drops below 5 Checks for high system processing load Checks for high system memory utilisation
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Backup Service
If using the VPS solution where the data is of value then planning for the worse is always a good idea. Backing up is a great way to ensure that should things go wrong the server and its data can be back up and running in the shortest time possible. Every VPS server has included a daily backup, which occurs between 1 and 5 am. This included service has a 1-day retention policy and allows for either le level or full server restores. Further options for Backup Services are: 7-Day retention policy 30-Day retention policy Simply write in the size of the Storage Space that you selected for your sever in to the Managed Backup section. The formula will allow you to calculate the monthly charge for this service. Please note, restorations are charged at ADHOC Professional Services rates unless the fault is caused by Internode. Description of the back up service File level restores File level restores provide the ability to restore selected les and folders within the virtual machine from a restore point. This process can take a number of hours to complete depending on the size of the virtual machine. Files can be restored directly their original location, be restored to a separate folder within the virtual server, or alternatively can be made available by FTP or emailed to you directly in a compressed zip format. Full image restores Point in time snapshots are made of the server when completing the backup, this provides the ability to restore a virtual machine from a restore point (the time the backup was made) replacing the failed or corrupt existing machine. This method provides a fast way to restore services as it preserves all operating system conguration, application conguration and data. Retention Policy Retention policy means that we will keep snapshots or versions of the VM in various states for the retention period. Example if you were on a 7 day retention, and deleted a le 6 days ago, theres hope for you that we can restore from the 7th backup le, even though you deleted it 6 days ago and its missing from the current image. The backup system actually only backs up the actual data on each VM, not the whitespace of the whole partition, so immediately your backups are smaller than the whole storage volume. For future backups, only changes and le system movements are counted towards the backup.
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