Exam: 070-121 Titl E: Designing and Providing Microsoft Volume License Solutions To Small and Medium Organizations

Exam : 070-121
Title : Designing and Providing Microsoft

Volume License Solutions to Small
and Medium Organizations

Ver : 01.04.07
070-121

Actualtests.com - The Power of Knowing

Topic 1, MainQuestions (7 Questions)

QUESTION 1
Which licenses or agreement types provide downgrade rights? (Choose all that apply.)

A. all Select License agreements
B. all OEM licenses
C. all Full Package Product
D. all Open License agreements
E. any agreement that includes Software Assurance

Answer: A,D,E

QUESTION 2
You are a licensing specialist.
Your customer has 500 desktops. The desktops need to be replaced. The customer wants
to standardize the desktops to run Microsoft Windows XP Professional and Microsoft
Office Professional 2003. The customer does not want to activate any of the 500
desktops.
You need to recommend the most appropriate licensing solution.
What should you recommend?

A. Acquire licenses and Software Assurance through a volume licensing agreement.
B. Acquire licenses through an Original Equipment Manufacturer (OEM). Add Software
Assurance.
C. Acquire licenses and Software Assurance through a retail channel.

Answer: B

QUESTION 3
What are the characteristics of a qualified desktop?

A. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products. Included are home computers and mobile devices.
Not included are computers running as a server only, computers running line-of-business
software only, and systems running an embedded operating system.
B. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products.Not included are computers running as a server
only, computers running line-of-business software only, and systems running an
embedded operating system.
C. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products. Included are computers running as a server only,
computers running line-of-business software, and systems running an embedded
operating system.The devices must be purchased by the company during the term of its
licensing agreement.
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D. Any personal computers and similar devices used to do work for the company and
capable of running enterprise products.Included are computers running as a server only,
computers running line-of-business software, and systems running an embedded
operating system. The devices must have a Microsoft Windows operating system.

Answer: B

QUESTION 4
Your customer has an Open Business agreement with Software Assurance. The
agreement expires today. The chief information officer (CIO) has not yet decided if he
wants to renew Software Assurance.
You need to identify how much time the CIO has to renew Software Assurance.
Which length of time should you identify?

A. 30 days
B. 60 days
C. 90 days
D. 120 days

Answer: C

QUESTION 5
You have a new customer who purchased Microsoft Windows XP Professional through
Original Equipment Manufacturer (OEM) channels.
The customer needs to create a standardized desktop image of Windows XP Professional
for all company desktops. The customer needs to deploy the new image without
activating the product.
What should the customer do?

A. Use volume license media and a volume license product key to create the standardized
image.
B. Use retail media or OEM media and a volume license product key to create the
standardized image.
C. Use volume license media and a retail product key or an OEM product key to create
the standardized image.
D. Use retail media or OEM media and a retail product key or an OEM product key to
create the standardized image.

Answer: A

QUESTION 6
You are a licensing specialist. You have a customer in England who is interested in
Software Assurance.
You need to identify the cost per year of Software Assurance for Systems, Applications,
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and Servers licenses for your customer.
Which cost should you identify?

A. 29 percent of the Systems license price, 29 percent of the Applications license price,
and 25 percent of the Servers license price
B. 25 percent of the Systems license price, 29 percent of the Applications license price,
C. 29 percent of the Systems license price, 25 percent of the Applications license price,
D. 25 percent of the Systems license price, 29 percent of the Applications license price,

Answer: A

QUESTION 7
Today your customer acquired 20 new desktops that have Microsoft Windows XP
Professional preinstalled.
The customer wants to enroll these licenses in Software Assurance.
How much time does the customer have to enroll these licenses in Software Assurance?

A. 30 days
B. 60 days
C. 90 days
D. 120 days

Answer: C

Topic 2, Scenario, Margies Travel
You are a licensing specialist. Your customer is Margies Travel.
Company Background
Margies Travel first opened more than 30 years ago with two employees, two telephone
lines, and two typewriters. In addition to the two full-time employees, the company
currently has 12 part-time employees, who share desktops.
Recently Margies Travel began advertising its services on the Internet. The positive
response to the companys seasonal travel specials caught the company by surprise.
Network Description
Margies Travel has one server and eight desktops. The server runs Microsoft Windows
2000 Server and Microsoft Access 97. The desktops run a third-party travel software
program and Microsoft Office 97.
The anticipated software refresh cycle is 5 years.
Current Licensing Solution
The owner of the company did not budget for new hardware and software acquisitions,
and he is having difficulty managing software acquisition.
Business Goals
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In order to keep up with sales growth, the company will need to upgrade the existing
server to Windows Server 2003 and Access 2003 and all desktops to Office 2003
Professional. The owner will also need to hire at least two additional full-time
employees, who will require their own desktops.

Topic 2, MargiesTravel (3 Questions)

QUESTION 8
You need to recommend the most cost-effective licensing for Windows Server 2003.
Which two options are the most cost effective? (Choose two.)

A. Windows Server 2003 license with User client access licenses (CALs)
B. Windows Server 2003 license with Device client access licenses (CALs)
C. Windows Server 2003 license with External Connector
D. Windows Server 2003 licensed in Per Server mode

Answer: B,D

QUESTION 9

A. Open Business
B. Open Volume
C. Select License
D. Enterprise Subscription

Answer: A

QUESTION 10
You need to advise Margies Travel to change its current licensing acquisition process.
Which two factors are causing the need for change? (Choose two.)

A. budget considerations
B. recent growth in sales
C. the need to hire two additional full-time employees
D. the need to offer seasonal travel specials
E. licensing management concerns

Answer: A,E

Topic 3, Scenario, Graphic Design Institute Company
You are a licensing specialist. Your customer is Graphic Design Institute, a company that
provides graphic design services for small businesses.
Company Background
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Graphic Design Institute has 60 employees. The company expects the number of
employees to increase by 10 percent each year for the next five years.
The company has the following departments:
Sales
Design
Human resources (HR)
Accounting
Hardware and software have been added as needed by employees with no oversight or
control. The company recently hired an IT manager and asked her to evaluate the current
environment and to propose a plan to support the companys expected growth.
Network Description
The company has three servers. Each runs Microsoft Windows NT Server 4.0, and one
also runs Microsoft Exchange Server.
The company has 60 desktops, of which the following groups have software
configurations as described in the following table.
The purchase records for the current software are incomplete. The IT manager has no
way to prove ownership of the Office software that is currently being used.
Business Goals
The president of the company wants to control IT costs. However, he also wants to stay
current with the latest software versions.
The IT manager does not have staff, so she needs to leverage all the resources she can.
The IT manager has the following goals:
Replace the three existing servers with a single server running Microsoft Small Business
Server 2003.
Replace the 21 desktops in group Y.
Standardize the remaining desktops, except those in group Z, to Windows XP
Professional and Office 2003 Professional.

Topic 3, Graphic Design Institute Company (6 Questions)

QUESTION 11
You need to recommend a licensing solution.
What additional information do you need?

A. whether there are remote or mobile users
B. which version of Exchange Server is currently used
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C. whether Microsoft Outlook licenses are being used for e-mail
D. which type of third-party line-of-business software is being used

Answer: A

QUESTION 12
The IT manager purchases 21 replacement desktops with OEM Windows XP
Professional and Office 2003 Professional installed.
You need to recommend the most appropriate licensing solution for all the desktops.

A. Acquire licenses and Software Assurance for the Windows XP Professional upgrade
and Office 2003 Professional for the 35 desktops in groups W and X. Acquire only
Software Assurance for the 21 new desktops.
B. Acquire licenses and Software Assurance for Office 2003 Professional for the 56
desktops in groups W, X, and Y. Acquire only Software Assurance for the Windows XP
Professional upgrade for these 56 desktops.
C. Acquire licenses and Software Assurance for Office 2003 Professional and the
Windows XP Professional upgrade for the 56 desktops in groups W, X, and Y.
D. Acquire only Software Assurance for the 20 desktops in group W, which are currently
licensed for Windows XP Professional. Acquire licenses and Software Assurance for
Windows XP Professional for any remaining desktops. Acquire license and Software
Assurance for Office 2003 Professional for all desktops.

Answer: A

QUESTION 13
You need to recommend a server solution at the end of three years.

A. Add another server running the latest version of Small Business Server.
B. Acquire the appropriate Transition Pack and Transition Client Access Licenses
(CALs).
C. Add additional Small Business Server Client Access Licenses (CALs).
D. Acquire new Windows Server and Exchange Server licenses and appropriate client
access licenses (CALs).

Answer: B

QUESTION 14
Which three factors have the greatest influence on the need for change? (Choose three.)

A. hiring an IT manager
B. ease of network administration
C. cost effectiveness
D. improving network security
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E. license compliance risk
F. desktop standardization

Answer: C,E,F

QUESTION 15
You need to advise Graphic Design Institute about any change that will impact its overall
licensing solution within the next three years.
What change will have the greatest impact on the companys overall licensing solution?
Exhibit: 70-121B-02.jpg

A. the 10-percent annual increase in the number of employees
B. replacement of the existing servers
C. adding more graphic design services
D. upgrading of the current desktops

Answer: D

QUESTION 16
You need to recommend the most appropriate volume licensing solution.

A. Open Business
B. Open Volume
C. Select License
D. Enterprise Agreement
E. Enterprise Subscription Agreement

Answer: A

Topic 4, Scenario, Certkiller .com
You are a licensing specialist. Your customer is Certkiller .com., a large company that has
15,000 employees.
Company Background
Certkiller .com, Inc. has 15 locations in North America and six locations in Europe and
Asia. The companys two divisions are the custom software division and the hosting
services division. Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75
percent of the total revenue for Certkiller .com, Inc. The hosting services division offers
Microsoft Exchange and Web hosting services for customers around the world. The
company frequently adds 1,000 developers and testers for up to 28 months to work on
specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
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In the past, Certkiller .com, Inc., purchased SQL Server through Full Package Product
(FPP). This purchasing method no longer meets the companys solution deployment
needs.
The hosting services division has one server farm that contains 500 servers. These servers
run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations
Manager Server, Microsoft Systems Management Server, and Microsoft Internet Security
and Acceleration Server. These applications are licensed through the companys current
Select License agreement.
Certkiller .com, Inc. has no established purchasing procedures. Each location has a
different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and FPP
purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License
agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of
software purchases and could not prove ownership if the company is audited. The team
wants to standardize all desktops.
Topic 4, Certkiller .com (5 Questions)

QUESTION 17
You need to recommend a licensing solution for the internal use of Microsoft software at
Litware, Inc.
Which factor most influences the companys internal licensing solution decision?

A. the number of desktops and servers that the company owns
B. the fluctuation in the total number of users
C. the custom software solution business
D. the geographic locations of the companys employees
E. the increase in sales last year

Answer: B

QUESTION 18
You need to identify the current software acquisition model for Litware, Inc.
Which model should you identify?

A. centralized software decision-making and centralized purchasing
B. centralized software decision-making and decentralized purchasing
C. decentralized software decision-making and centralized purchasing
D. decentralized software decision-making and decentralized purchasing

Answer: D

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QUESTION 19
You need to recommend the most appropriate licensing solution for Litware, Inc.

A. Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the
custom software solutions. Acquire a Services Provider Licensing Agreement (SPLA) for
hosted products.Acquire an Enterprise Subscription Agreement for the companys internal
use.
B. Acquire Original Equipment Manufacturer (OEM) licenses for the custom software
solutions.Acquire an Enterprise Subscription Agreement for the companys internal use
and for the hosted products.
C. Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the
custom software solutions and for the hosted products.Acquire an Enterprise Agreement
for the companys internal use.
D. Acquire Original Equipment Manufacturer (OEM) licenses for the hosted
products.Acquire a Services Provider Licensing Agreement (SPLA) for the custom
software solutions. Acquire an Enterprise Agreement for the companys internal use.

Answer: A

QUESTION 20
You need to recommend the most appropriate licensing solution for the server farm.
Which solution or solutions should you recommend? (Choose all that apply.)

A. Operations Manager Server, Systems Management Server, and Internet Security and
Acceleration Server should be licensed under the current licensing agreement.
B. All products should be licensed under the current licensing agreement.
C. All products should be licensed through a Services Provider Licensing Agreement
(SPLA).
D. Windows Server and Exchange Server should be licensed through a Services Provider
Licensing Agreement (SPLA).
E. Windows Server and Exchange Server should be licensed through the Independent
Software Vendor (ISV) Royalty Licensing program.
F. Windows Server and Exchange Server should be licensed through an Enterprise
Subscription Agreement.
G. All products should be licensed through an Enterprise Subscription Agreement.

Answer: A,D

QUESTION 21
You need to recommend a more convenient solution for licensing SQL Server for use in
the custom solutions.

A. Acquire the SQL Server licenses through an Open License agreement.
B. Acquire the SQL Server licenses through the Independent Software Vendor (ISV)
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Royalty Licensing program.
C. Acquire the SQL Server licenses through a Services Provider Licensing Agreement
(SPLA).
D. Require each customer to obtain the SQL Server licenses through the customers own

Answer: B

Topic 5, Consolidated Messenger
You are a licensing specialist. Your customer is Consolidated Messenger, a messenger
company.
Company Background
Consolidated Messenger has 120 employees who work in the companys office in
Toronto. The company recently acquired another messenger company that has 35
employees who work in an office in Montreal and five employees who are field sales
representatives.
Consolidated Messenger anticipates a 75 percent increase in sales over the next two
years.
Network Description
The Toronto office of Consolidated Messenger has 120 desktops that run Microsoft
Windows 2000 Professional. One hundred of the desktops run Microsoft Office 2000
Standard and 20 run Office XP Professional. The Toronto office also has a single server,
which runs Windows 2000 Advanced Server.
The Montreal office of the newly acquired company has a single server, which runs
Microsoft Small Business Server 2000. The office also has 35 desktops that run Windows
98 and Office 97. The sales representatives connect to the server remotely by using
Terminal Server.
Consolidated Messenger acquired licenses through an Open Business agreement. The
Montreal company purchased software through retail channels and OEM.
Business Goals
The IT manager at Consolidated Messenger has the following goals:
Upgrade Windows 2000 Server to Windows Server 2003.
Standardize both offices on the same desktop software.
Deploy Windows Server 2003 at the Montreal office.
Manage and track all software licenses for both companies.
Deploy Microsoft Exchange Server in both offices within two years.
Due to budget constraints, Consolidated Messenger seeks a solution that can help the two
companies stay current without making large software purchases.
Topic 5,Consolidated Messenger (7 Questions)

QUESTION 22
You need to recommend a new licensing solution for Consolidated Messenger.
Which factor has the greatest impact on the need to change?

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A. the increase in sales
B. the acquisition of the Montreal company
C. upgrading the server software
D. standardizing the desktop software

Answer: D

QUESTION 23
You need to recommend the most appropriate licensing solution for standardizing the
desktop software.

A. Purchase new Full Package Products for the Montreal office. Acquire Software
Assurance for the Toronto office under the current licensing agreement.
B. Acquire Software Assurance under the current licensing agreement to upgrade both
the Montreal and Toronto offices.
C. Initiate a new Select License agreement to cover both offices.
D. Initiate a new Open Value agreement to cover both offices.
E. Initiate a new Open Value Companywide Option agreement to cover both offices.

Answer: E

QUESTION 24
You need to recommend the most appropriate overall licensing program for Consolidated
Messenger.

A. Full Package Product
B. Open Value
C. Open Value Companywide Option
D. Open Volume
E. Select License

Answer: C

QUESTION 25
The IT manager will need to view the license agreement and product use rights for all
licenses that will be acquired under the new licensing program.
Where can he view this information?

A. https://eopen.microsoft.com
B. the list of licenses, which he can obtain from Microsoft Licensing, GP
C. http://www.microsoft.com/licensing
D. Microsoft Volume Licensing Services (MVLS) site at https://licensing.microsoft.com

Answer: D
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QUESTION 26
You need to recommend the most appropriate software acquisition model for
Consolidated Messenger.

A. Software for the server and the desktops in the Toronto office should be acquired by
the Toronto office. All desktop software for the Montreal office should be acquired by
the Montreal office.
B. Software for all of the companys servers and desktops should be acquired by the
Toronto office.
C. Software for the Toronto office should be acquired by the Toronto office. Software for
the Montreal office and for the sales representatives should be acquired by the Montreal
office.
D. Software for the Toronto office should be acquired by the Toronto office. Software for
the Montreal office should be acquired by the Montreal office. The sales representatives
should acquire their software as needed.

Answer: B

QUESTION 27
You need to recommend a payment structure for Consolidated Messenger.

A. Pay for licenses monthly, as needed.
B. Pay up front for the initial order. Pay for additional products as needed.
C. Spread payments for the initial order throughout the term of the agreement. Pay for
additional products as needed.

Answer: C

QUESTION 28
You want to recommend Software Assurance to help meet business goals for
Consolidated Messenger.
Which business goal can be met through Software Assurance?

A. standardizing the desktop software and staying current
B. managing and tracking licenses
C. deploying Exchange Server
D. deploying Windows Server 2003

Answer: A

Topic 6, Certkiller Coffee
You are a licensing specialist. Your customer is Certkiller .com, a small coffee retailer
that specializes in coffee beans from around the world.
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Company Background
Certkiller .com was founded on September 4, 2003, and has 35 employees. The companys
main office and 10 retail stores are located in Canada.
Due to budget constraints, Certkiller .com does not have a dedicated IT department and
can upgrade hardware and software only every four years.
Network Description
The main office has five desktops and two servers. One server runs Microsoft Small
Business Server 2003, and the second server runs Microsoft Windows Server 2003,
Standard Edition, with Microsoft Office 2003 Professional Enterprise Edition through
Terminal Server.
Each retail store has a new desktop that connects to the terminal server in the main office.
Before Terminal Server was deployed, some older versions of Office were acquired
through Full Package Product, and some older versions were preinstalled on desktops
that were purchased one year ago. Some Office licenses were purchased with Software
Assurance through the Open Business program.
Confusion exists as to whether Certkiller .com is properly licensed.
Business Goals
Certkiller .com expects to open a total of 10 additional stores in England and Australia in
the next year.
The company president wants to standardize all desktops on the latest version of Office
Professional, Enterprise Edition; Windows XP Professional; and Window Server With
Terminal Server enabled.
Topic 6, Certkiller Coffee (8 Questions)

QUESTION 29
You need to recommend the most appropriate software-license acquisition model for
Certkiller .com.

A. The main office should acquire all licenses for all locations.
B. The main office and each store should acquire its own OEM server and application
licenses.The main office should purchase Software Assurance.
C. The main office should acquire all server and application licenses for all locations.
Each store should purchase its own hardware with OEM versions of Windows XP
Professional installed.
D. The main office should acquire all server and application licenses for all Canada
locations. Each store in England and Australia should acquire its own licenses.

Answer: C

QUESTION 30
You need to recommend the most appropriate method for upgrading the Office licenses
that were acquired through Full Package Product and OEM.

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A. Purchase Software Assurance for the OEM licenses.Purchase version upgrades
through a retail channel for the Full Package Product licenses.
B. Purchase version upgrades through a retail channel for both the OEM and Full
Package Product licenses.
C. Purchase a version upgrade through the Open Business program.
D. Purchase a new Office license through the Open Business program.

Answer: D

QUESTION 31
You need to recommend a technology solution to meet Certkiller .coms expected growth.

A. Add one additional server running Windows Server 2003, Datacenter Edition, at the
main office.
B. Replace Small Business Server 2003 with Windows Server 2003.
C. Add one additional terminal server at the main office.
D. Move from using Terminal Server to having all software installed on the local
desktops.

Answer: B

QUESTION 32
You need to recommend the correct licenses for Certkiller .coms Terminal Server
solution.
Which license or licenses are required? (Choose all that apply.)

A. Windows Server license
B. Windows Server client access licenses (CALs)
C. Windows Terminal Server license
D. Terminal Server client access licenses (CALs)
E. Windows XP Professional license
F. Windows Terminal Server External Connector

Answer: A,B,D

QUESTION 33
You need to recommend the appropriate tool or tools for managing Certkiller .coms
Microsoft software licenses.

A. https://eopen.microsoft.com for Open Business purchases, and a personal tracking
system for retail and OEM license purchases
B. Microsoft Volume Licensing Services (MVLS) at https://licensing.microsoft.com for
Software Assurance and software license purchases
C. https://eopen.microsoft.com for Software Assurance and software license purchases
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D. https://www.explore.ms for Software Assurance purchases and
https://eopen.microsoft.com for software license purchases

Answer: A

QUESTION 34
You need to recommend the most appropriate client access licensing (CAL) solution for
Terminal Server.

A. one Terminal Server User Client Access License (CAL) per user that is able to access
the Terminal Server
B. one Terminal Server User Client Access License (CAL) per user that is not using a
device running Windows 2000 Professional or Windows XP Professional
C. one Terminal Server Device Client Access License (CAL) per device that is able to
access the terminal server
D. one Terminal Server Device Client Access License (CAL) per device that is not
running Windows 2000 Professional or Windows XP Professional

Answer: C

QUESTION 35

A. Open Business and OEM
B. Open Business and FPP
C. Open Volume and OEM
D. Open Volume and FPP
E. OEM and FPP

Answer: A

QUESTION 36
You need to advise Certkiller .com about which business objective will be met by
standardizing the desktops on the latest software.
Which business objective will be met by standardization?

A. increasing return on investment (ROI)
B. business expansion
C. optimizing cash flow
D. reducing the need for dedicated IT staff

Answer: D

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Topic 7, Scenario, Wingtip Toys
You are a licensing specialist. Your customer is Wingtip Toys, a growing company that
specializes in toys and computer games.
Company Background
Wingtip Toys has 45 full-time employees and 10 part-time employees.
The company is opening another division for high-end electronics and games. Twenty
additional employees will be hired to support this division.
Network Description
Forty-five desktops are used by the full-time employees. Five additional desktops are
shared among the part-time employees. A single server runs Microsoft Small Business
Server 4.5 for the 50 desktops.
All desktops run Microsoft Windows 98 and Microsoft Office 97 Professional.
All software is purchased at the local computer store.
The software budget is small. The server software refresh cycle is four years.
Business Goals
The IT manager of Wingtip Toys wants a solution that will simplify managing the
companys increasing number of desktops.
The IT manager has the following goals:
Standardize all desktops on the latest versions of desktop application software, and stay
current.
Upgrade the server software.
Purchase new desktops for the 20 new employees.
Improve security for the part-time employees who share computers.
Topic 7, Wingtip Toys (7 Questions)

QUESTION 37
You need to recommend the most cost-effective licensing solution for the server.

A. Full Product Package
B. Open Business
C. Open Volume
D. Select License

Answer: A

QUESTION 38
You need to recommend a licensing solution that will allow Wingtip Toys to have the
latest software versions and to stay current.

A. Full Packaged Product
B. Open Business
C. Open Volume
D. Select License
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Answer: B

QUESTION 39
You need to recommend a client access solution that will meet the goal for upgrading the
server.

A. User client access license (CAL) with Software Assurance
B. User client access license (CAL) without Software Assurance
C. Device client access license (CAL) with Software Assurance
D. Device client access license (CAL) without Software Assurance

Answer: D

QUESTION 40
You need to recommend a licensing solution to upgrade all of the desktops to the latest
versions of desktop software. The solution must allow the software to stay current.
Which two actions should you recommend? (Choose two.)

A. For the 50 current desktops, acquire upgrade and Software Assurance for Windows
XP Professional and license and Software Assurance for Office 2003 Professional under
a volume license agreement.
B. For the 50 current desktops, acquire upgrade licenses for Windows XP Professional
and Office 2003 Professional through a retail channel.Add Software Assurance.
C. For the 20 new desktops, acquire new licenses and Software Assurance for Windows
XP Professional and Office 2003 Professional under a volume license agreement.
D. For the 20 new desktops, acquire new OEM licenses for Windows XP Professional
and Office 2003 Professional.Add Software Assurance.

Answer: A,D

QUESTION 41
You need to recommend the most appropriate payment structure for Wingtip Toys.

A. Pay for licenses monthly as they are needed.
B. Pay immediately for the initial order. Pay for additional products as they are ordered.
additional products as they are ordered.

Answer: B

QUESTION 42
You need to advise Wingtip Toys about changes in their company that will have an
impact on their licensing solution.
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Which two changes will have the greatest impact? (Choose two.)

A. experiencing sales growth
B. expanding the product line
C. increasing the number of employees
D. upgrading Small Business Server 4.5
E. staying current on desktop software

Answer: D,E

QUESTION 43
You need to recommend the most appropriate server upgrade solution.

A. expected sales growth over the next three years
B. whether new server hardware will be purchased
C. current IT support structure
D. expected increase in the number of employees over the next three years

Answer: D

Topic 8, Scenario, Northwind Traders
You are a licensing specialist. Your customer is Northwind Traders, a large ski
equipment manufacturer.
Company Background
Northwind Traders has one location. The companys five departments are accounting,
manufacturing, human resources (HR), sales, and information technology (IT). Business
is cyclical. During peak periods, the company adds more employees. During slow
periods, the number of employees is reduced.
Network Description
The number of desktops fluctuates between 300 and 400. The desktops run either
Microsoft Office 2000 Standard or Office XP Professional, and either Microsoft
Windows 98, Windows 2000 Professional, or Windows XP Professional.
Twelve servers run Windows 2000 Advanced Server. Three of the servers run Microsoft
Exchange Server 5.5, and two of the servers run Microsoft SQL Server 7.0. The HR
department stores personnel data on one of the servers. The accounting department runs
all the accounting applications on two of the servers.
Northwind Traders currently purchases software through an Open Business agreement.
The company finds this agreement difficult to manage and not cost effective. The
company is looking for ways to cut costs.
Business Goals
The sales department needs to implement a Web site to simplify customer ordering. To
accomplish this goal, the department plans to purchase a new dual-processor server to
host a SQL database. The database will store product information, and customers will be
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able to access the database.
The IT department recently installed Microsoft Internet Security and Acceleration Server
2004 in addition to other third-party security products. The main goals of the IT
department are to improve network security and to reduce costs.
The IT manager realizes that the company is losing money by using inefficient and
out-of-date software. He wants to upgrade to the latest versions of SQL Server and
Exchange Server. However, the IT department would require additional training to use
the latest versions.
Topic 8, NorthwindTraders (6 Questions)

QUESTION 44
You need to recommend a change in the software acquisition process for Northwind
Traders.
Which two factors most influence the companys need to change its software acquisition
process? (Choose two.)

A. the need to simplify license management
B. the need to upgrade SQL Server and Exchange Server
C. the need to accommodate increases and decreases in the number of desktops
D. the need to standardize all desktops to use a single operating system
E. the need for guaranteed pricing throughout the term of an agreement

Answer: A,C

QUESTION 45
You need to recommend a licensing program for Northwind Traders.
Which factor most influences the companys licensing solution decision?

A. the variety of desktop software
B. the number of desktops at any given time
C. the use of older versions of server software
D. concerns about network security

Answer: B

QUESTION 46
You need to recommend the most appropriate SQL Server license option for the sales
department Web server.

A. one SQL Server license and Device Client Access Licenses (CALs)
B. one SQL Server license and User Client Access Licenses (CALs)
C. two SQL Server Per Processor Licenses

Answer: C

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QUESTION 47
You need to recommend a licensing solution for Northwind Traders.

A. the additional server products that will be deployed
B. the products that currently have Software Assurance
C. the third-party products that are installed
D. the hardware refresh cycle

Answer: A

QUESTION 48
You need to recommend the most appropriate overall licensing solution for Northwind
Traders. What should you recommend?

A. Select License with Software Assurance Membership for both desktops and servers
B. an Enterprise Subscription Agreement for desktops with servers as additional products
C. an Enterprise Agreement for desktops with servers as additional products
D. Open Volume for both desktops and servers

Answer: B

QUESTION 49
You need to identify the most appropriate purchase process for Northwind Traders.
What is the most appropriate purchase process?

A. Each department should be responsible for its own desktop and server software
purchases.
B. The IT department should purchase server software. Individual departments should
purchase all other software products.
C. The IT department should purchase server software. Each employee should purchase
his or her own software as needed, after the purchase is approved by the IT department.
D. A central purchasing department should purchase all software, after purchases are
approved by the IT department.

Answer: D

Topic 9, Scenario, LucernePublishing
You are a licensing specialist. Your customer is Lucerne Publishing, which is a book
publishing company.
Company Background
Lucerne Publishing has 75 employees. The company departments are sales, accounting,
and human resources (HR).
Network Description
Employees use several versions of Microsoft Windows and Microsoft Office. Six users
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need Microsoft Project Professional. Eight users need Microsoft SharePoint Portal
Server. The software and hardware refresh cycle is four years.
The company acquired all hardware and software through an Original Equipment
Manufacturer (OEM) five years ago.
Business Goals
The company plans to upgrade all desktops to the latest versions of Windows and Office.
The budget is sufficient to achieve this goal.
Topic 9, LucernePublishing (4 Questions)

QUESTION 50
You need to recommend the desktop licensing solution that offers the greatest discount
level for Lucerne Publishing.

A. Original Equipment Manufacturer (OEM)
B. Full Package Product (FPP)
C. Open Business
D. Open Volume

Answer: A

QUESTION 51
You need to recommend a server licensing solution for Lucerne Publishing.
Which two pieces of additional information do you need? (Choose two.)

A. the types of server applications that are in use
B. the number of users and devices that access each server application
C. the date of the last server deployment
D. the date of the next server deployment
E. the method in which the current servers were licensed originally

Answer: A,B

QUESTION 52
You need to recommend the most appropriate licensing solution for Windows and Office.

A. Original Equipment Manufacturer (OEM)
B. Full Package Product (FPP)
C. Open Business
D. Open Volume

Answer: A

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QUESTION 53
You need to recommend a desktop licensing solution that best fits the Lucerne Publishing
purchasing model.

A. All licenses should be acquired through an Open Volume agreement.
B. All licenses should be acquired through an Open Business agreement.
C. All licenses should be acquired through Full Package Product (FPP).
D. All desktop operating systems and Office should be acquired through an Original
Equipment Manufacturer (OEM). Additional products should be acquired through an
Open Business agreement.

Answer: D

Topic 10, Scenario, Alpine Ski House
You are a licensing specialist. Your customer is Alpine Ski House, a small manufacturer
of winter sportswear.
Company Background
Alpine Ski House sells sportswear to outlets in the United States and Canada. Alpine Ski
House has 200 sales representatives.
Network Description
Each sales representative has a portable computer and a handheld device. Alpine Ski
House purchased 100 new portable computers for the sales force less than 60 days ago.
These new computers had Microsoft Windows XP Professional and Microsoft Office
2003 Professional preinstalled.
The company has 80 desktops in the main office. These desktops are older PCs running
Windows 98 and Office 97 Professional.
In J uly 2002, Alpine Ski House purchased licenses and Software Assurance for Windows
98 and Office Professional on the desktops through the Open License program. No
upgrades have been installed, due to the hardware constraints of the older desktops.
Business Goals
Alpine Ski House plans to launch an online store to expand its business into the
worldwide market.
The company plans to update its server environment with the following software:
Windows Server 2003
Microsoft Exchange Server 2003
Microsoft SharePoint Portal Server 2003
Microsoft SQL Server 2000, for its online store
The company plans to replace the 100 older portable computers within the next year.
The company wants to continue to increase sales by effectively servicing existing
customers and by expanding its customer base without adding employees.
The company president wants to standardize all software on the desktops and the portable
computers, but he does not want to spend budget on upgrading the 80 noncritical
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desktops.
Topic 10, Alpine Ski House (5 Questions)

QUESTION 54
You need additional information before you can recommend the most appropriate
licensing solution.

A. the location of the sales representatives
B. the number of expected daily visitors to the Web site
C. the software acquisition process
D. the number of servers

Answer: C

QUESTION 55
You need to recommend a change in the software acquisition process for Alpine Ski
House.
Which factor has the greatest influence on the need to change?

A. expanding the customer base
B. the need to identify opportunities to increase sales
C. setting up an online store
D. the need for easy administration and cost-effectiveness

Answer: D

QUESTION 56
You need to recommend the most appropriate licensing program for Alpine Ski House.

A. Open Business
B. Open Volume
C. Select License
E. Component Enterprise Agreement with only the Office Professional and Windows
Professional components

Answer: D

QUESTION 57
You need to ensure that Alpine Ski House is using the most appropriate software for its
business.
Which additional product should you recommend?

A. Microsoft MapPoint 2004
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B. Microsoft Customer Relationship Management
C. Microsoft Live Meeting
D. Microsoft Project Server 2003

Answer: B

QUESTION 58
You need to recommend the most appropriate client access solution.
What should you recommend? (Choose all that apply.)

A. Device Core Client Access Licenses (CALs)
B. User Core Client Access Licenses (CALs)
C. Windows User Client Access Licenses (CALs)
D. Exchange Server Device Client Access Licenses (CALs)
E. SQL Server Client Access Licenses (CALs)
F. SQL Server per processor licenses
G. SharePoint Portal Server Client Access Licenses (CALs)

Answer: B,F

Topic 11, Scenario, Coho Winery
You are a licensing specialist. Your customer is Coho Winery, a growing Internet retailer
that specializes in wines.
Company Background
The company expects sales to double during the next two years.
Network Description
The Coho Winery network contains 95 desktops that run Microsoft Office and Microsoft
Windows. Because of fast growth and the addition of new employees and desktops,
various versions of the software are in use. The information technology (IT) manager
wants to upgrade all desktops to the latest versions.
New licenses are purchased through retail when a new employee is hired or when a
manager requests an upgrade for his or her department.
Business Goals
The chief executive officer (CEO) is most concerned about cash flow when large
purchases are made. He wants to pay as little as possible up front.
Technology advancements are important for the growing business, and the IT manager
wants to standardize on the latest technology. She finds it difficult to manage the variety
of software licenses in the company. She states that her time needs to be spent managing
her business and not managing software.
Topic 11, Coho Winary(6 Questions)

QUESTION 59
You need to recommend a payment structure to meet the cash flow concerns at Coho
Winery.
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A. Pay for licenses monthly, as needed.
B. Pay up front for the initial order. Pay for additional products as needed.
additional products as needed.

Answer: C

QUESTION 60
You need to recommend the most appropriate licensing solution for Coho Winery.

A. Open Business
B. Open Volume
C. Open Value
D. Open Value Companywide Option

Answer: D

QUESTION 61
You need to help Coho Winery standardize on the latest version of Office.

A. the number of Office licenses that were purchased in the last 90 days
B. the number of new desktops that were added in the last 30 days
C. the number of users who need Microsoft Access, Microsoft Publisher, or Microsoft
InfoPath
D. the number of employees that the company expects to add during the next 12 months

Answer: C

QUESTION 62
You need to recommend the most appropriate licensing solution for Coho Winery.
Which three factors are the most important in the companys decision? (Choose three.)

A. The network contains 95 desktops.
B. The company uses Office and Windows.
C. The company sells its products by using the Internet.
D. The company purchases software through retail.
E. The CEO is concerned about cash flow.
F. The IT manager wants to standardize the desktop software.

Answer: A,E,F

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QUESTION 63
You need to recommend Software Assurance to help Coho Winery meet its business
goals.
Which Software Assurance benefit meets the companys business goals?

A. New Version Rights
B. Employee Purchase Program (EPP)
C. training vouchers
D. eLearning
E. Home Use Rights

Answer: A

QUESTION 64

A. the versions of the Windows desktop operating system that are in use
B. the number and types of server products that are in use
C. the number of servers
D. the licensing agreement term that is preferred

Answer: B

Topic 12, Scenario, A. Datum Corporation
You are a licensing specialist. Your customer is A. Datum Corporation, a fast-growing
consulting company that specializes in customer relationship management solutions.
Company Background
A. Datum Corporation owns the following interests in two other companies:
Owns 51 percent of Contoso, Ltd, which produces accounting systems management
software.
Owns 100 percent of Fabrikam, Inc., which produces and administers customer service
training.
The number of company employees is shown in the following table.

All three companies have a flexible work environment that allows employees to work
from home.
Network Description
All employees of all three companies have their own desktop. The desktops run either
Microsoft Windows 2000 Professional or Windows XP Professional, and various
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versions of Microsoft Office.
The number of servers for each company is shown in the following table.

All servers currently run Windows 2000 Server.
The software refresh cycle is two years. However, it is difficult for the employees and the
IT staff to keep current with the new technology.
The two affiliate companies do their own purchasing and often pay a higher price for
their software than A. Datum Corporation pays.
Business Goals
The three companies share many of the same customers and sometimes work on the same
projects. The president of A. Datum Corporation wants to implement Microsoft
SharePoint Portal Server 2003 to allow the employees in all three companies to
collaborate internally and to allow the customers of all three companies to access some of
the data as needed.
The president of A. Datum Corporation has the following goals:
Upgrade the servers in all three companies to Windows Server 2003.
Standardize operating systems across the companies.
Standardize desktop applications across the companies to decrease support costs.
Implement Microsoft Exchange across all three companies in the next six months so that
all employees can use Outlook Web Access.
Sales are expected to increase significantly over the next three years, and the number of
employees is also expected to increase.
Topic 12, A. Datum Corporation (6 Questions)

QUESTION 65
You need to recommend the most appropriate desktop licensing products for the three
companies.
Which product or products should you recommend? (Choose all that apply.)

A. Office System products
B. Desktop Professional Platform
C. Windows Professional Upgrade
D. Microsoft Business Solutions CRM
E. appropriate server client access licenses (CALs)

Answer: A,C,E

QUESTION 66
You need to advise the company when it should consider a licensing program change
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during the next three years.
Which change in the companys environment would require a change in the companys
licensing program?

A. an increase in the number of office locations
B. an increase in the number of customers
C. an increase in the number of servers
D. an increase in the number of employees and desktops

Answer: D

QUESTION 67
You want to recommend Software Assurance to meet the companys business needs.
Which two benefits of Software Assurance will be available to meet the companys
business needs? (Choose two.)

A. the Corporate Error Reporting tool
B. eLearning
C. the Home Use Program
D. training vouchers
E. Microsoft TechNet Plus

Answer: B,C

QUESTION 68
You need to recommend the most appropriate software acquisition process for
A. Datum
Corporation.

A. Each company must have a separate agreement.
B. Consolidate all software acquisitions under one agreement for all three companies.
C. Consolidate software acquisitions for Contoso, Ltd, and Fabrikam, Inc., under one
agreement.
A. Datum Corporation must have its own agreement.
D. Consolidate software acquisitions for
A. Datum Corporation and Fabrikam, Inc.,
under one agreement. Contoso, Ltd, must have its own agreement.

Answer: B

QUESTION 69
You need to recommend the most appropriate client access solution for Windows Server
2003.
What should you recommend that the company acquire?

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A. 210 Windows Device client access licenses (CALs)
B. 420 Windows Device client access licenses (CALs)
C. 210 Windows User client access licenses (CALs)
D. 420 Windows User client access licenses (CALs)
E. 630 Windows User client access licenses (CALs)

Answer: C

QUESTION 70
You need to ensure that the correct client access requirement is met for the companys
Exchange messaging solution.
What Exchange client access licensing will be required?

A. Exchange Server User client access licenses (CALs)
B. Exchange Server Device client access licenses (CALs)
C. External Connector

Answer: A

QUESTION 71
You need to recommend the most appropriate licensing program for the three
companies. What should you recommend?

A. Open Volume
B. Open Business
C. Select License

Answer: A

Topic 13, Scenario, Tailspin Toys
You are a licensing specialist. Your customer is Tailspin Toys, a gift retailer.
Company Background
The peak sales season for Tailspin Toys is in J uly. During J uly, the number of employees
increases by as much as 50 percent. During the remainder of the year, the company has a
core staff of 500 employees.
Network Description
The Tailspin Toys network contains 500 desktops that run Microsoft Office 2000
Professional and the Core client access license (CAL). The number of desktops increases
to a maximum of 750 during the peak sales season. When the staff increases to its highest
level, many employees use desktops that were inactive for a long time. These desktops
run older versions of software.
The network contains five servers that run Microsoft Windows 2000 Server. One of the
servers also runs Microsoft Systems Management Server 2.0.
The company is planning the following technology changes:
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Deploy the latest version of Systems Management Server so that the latest version of
Office Professional can be deployed and the company can manage its desktop count and
other software.
Standardize the desktop applications. This task is difficult because staffing levels
fluctuate.
The desktop software was licensed through an Open Business agreement that ended in
2002.
Business Goals
Tailspin Toys wants to use the latest technology to meet customer demands. However,
the company requires flexibility in purchasing to meet its organizational needs. The chief
financial officer (CFO) suspects that the cost of maintaining the latest technology will
exceed the company budget, particularly during the slow seasons, when the desktop
requirements are reduced. In addition, the CFO states that she wants the company to own
all assets.
The company needs a solution that will meet its technology requirements without
exceeding its budget goals.
It is currently J anuary, which is a slow sales season. The company needs to enter a
licensing agreement as soon as possible to prepare for the peak sales season.
Topic 13, Tailspin Toys (5 Questions)

QUESTION 72
You need to identify the additional licenses that are required to deploy Systems
Management Server 2003. Which additional licenses should you identify?

A. SQL Client Access Licenses (CALs) only
B. SQL Client Access Licenses (CALs) and Systems Management Server Client Access
Licenses (CALs)
C. SQL Per Processor Licenses and Systems Management Server with SQL 2000
Technology
D. SQL Per Processor Licenses only
E. Systems Management Server with SQL 2000 Technology

Answer: E

QUESTION 73
Tailspin Toys needs to meet the increase in staffing requirements during the peak sales
season without increasing costs. Which aspect of the appropriate licensing solution meets
this requirement?

A. the ability to prepay for licenses
B. the ability to True-up annually
C. the ability to add additional products
D. the ability to subscribe to software

Answer: B
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QUESTION 74
You need to recommend Software Assurance to meet some of the companys business
goals. Which Software Assurance benefits meet the business goals?

A. Home Use Program and New Version Rights
B. Home Use Program and training vouchers
C. New Version Rights and Spread Payments
D. Spread Payments and eLearning

Answer: C

QUESTION 75
Tailspin Toys needs to update all the older versions of Microsoft Office Professional.
What should the company do?

A. Acquire Software Assurance only.
B. Acquire Microsoft Office Professional upgrade licenses.
C. Acquire new licenses and Software Assurance.
D. Acquire Microsoft Office Professional Step-up licenses.

Answer: C

QUESTION 76
You need to recommend the most appropriate license acquisition model for Office
Professional. What should you recommend?

A. Acquire Office Professional annually if the desktop count exceeds the qualified
desktop count.
B. Acquire Office Professional only when new employees are hired.
C. Acquire the Office Professional license 30 days after the software is deployed.
D. Acquire Office Professional licenses only when the license count exceeds the
maximum employee count.

Answer: A

Topic 14, Scenario, Blue Yonder Airlines
You are a licensing specialist. Your customer is Blue Yonder Airlines, a small regional
airline company.
Company Background
Blue Yonder Airlines has three locations across the country. Blue Yonder Airlines
recently purchased a smaller airline company.
Network Description
Blue Yonder Airlines has three servers, one in each of its three locations. The servers run
Microsoft Windows NT Server 4.0, Microsoft Exchange Server 5.5, and Microsoft SQL
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Server 7.0. Its three locations contain a total of 120 desktops. Each desktop runs either
Windows 98 or Windows XP Professional and either Microsoft Office 2000 Standard or
Office 2000 Professional.
The smaller company has two locations, two servers running Windows NT Server 4.0,
and 50 desktops running Windows NT Workstation 4.0.
Two employees in the Blue Yonder Airlines IT department are responsible for
administering and supporting all of the software and hardware for both companies.
For both companies, software is currently acquired ad hoc from the original equipment
manufacturer (OEM) or by retail purchases.
Business Goals
Management of Blue Yonder Airlines wants to upgrade both companies to the latest
version of specialized industry software, which requires Windows 2000 Server, Windows
2000 Professional, Exchange 2000 Server, and SQL Server 2000. The industry software
has not yet been approved for compatibility with the latest versions of Microsoft
software.
Because Blue Yonder Airlines is experiencing problems in tracking their license
purchase history, management wants to conduct an internal audit.
Topic 14, Blue Yonder Airlines (6 Questions)

QUESTION 77
You need to recommend the most appropriate software acquisition process. What should
you recommend?

A. Allow each location to purchase server and desktop software under its own volume
B. Combine server and desktop software for all locations under a single volume licensing
agreement.
C. Allow each location to purchase desktop software under its own volume licensing
agreement.Combine the server software for all locations under a single volume licensing
agreement.
D. Allow each location to purchase server software under its own volume licensing
agreement.Combine the desktop software for all locations under a single volume

Answer: B

QUESTION 78
You need to recommend the most appropriate licensing solution to upgrade the current
servers to meet the minimum requirements for the specialized industry software. What
should you recommend?

A. Acquire the required server and desktop operating system through OEM and acquire
current SQL and Exchange through a retail channel.
B. Acquire the required server versions through a retail channel.
C. Acquire current server versions through a retail channel.
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D. Acquire current server licenses through a volume licensing program.

Answer: D

QUESTION 79
You need to recommend a change in the licensing solution for Blue Yonder Airlines.
Which change in the companys situation has the greatest impact on the new licensing
solution?

A. upgrading all server software
B. changing all desktop operating systems
C. expanding the number of locations
D. merging the two companies existing networks

Answer: A

QUESTION 80
You need to recommend the most appropriate licensing program for the desktops. What

A. Open Business
B. Open Volume
C. Select License

Answer: A

QUESTION 81
You need to recommend the most appropriate licensing program for the servers. What

A. Open Business
B. Open Volume
C. Select License

Answer: B

QUESTION 82
You need to recommend a change in the software acquisition model for Blue Yonder
Airlines. Which two factors are influencing the need for a change? (Choose two.)

A. the small IT department
B. the lack of software asset management
C. the need to upgrade existing software
D. company growth
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Answer: B,C

Exam: 070-121 Titl E: Designing and Providing Microsoft Volume License Solutions To Small and Medium Organizations

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