Creating Opportunity Worldwide

Pro-ELT Teacher Training Materials Level: A1 C1

Practice Test 1
Tas! 1: Fill in the form. You have 3 minutes.
ORDER MEALS ONLINE REGISTRATION
FORM
Username
Norfaizah Md Nor
Date of Birth (day month
year)
22 May
1980
Day Month (write in full)
Year
ity ! "own ! #illa$e
Mala%%a
&Mobile number'
01()(*+88,
&Delivery address'
No *1* -alan .eri /m0ian *!2(1
"aman .eri /m0ian 8)000 2luan$3
Creating Opportunity Worldwide
Pro-ELT Teacher Training Materials Level: A1 C1
Tas! ": Youve joined the ORDER MEALS OL!E site. Fill in the form. "rite in senten#es.
$se %&'3& (ords. You have ) minutes.
MEMBER FORM
Please ell us abou your !avourie !ood and ime "#en you $re!er o #ave your
meals delivered%
/ would li4e to order two lar$e .u0reme /sland 5izza and four mushroom sou0 for
lun%h3 5lease send it on "hursday1 19th -une 201, at 2300 03m3 at my house3 "he
address is No3 *1* -alan .eri /m0ian *!2(1 "aman .eri /m0ian1 8)000 2luan$3
Tas! #: You are a mem*er of MEALS DEL!+ERY OL!E. Youre tal,in- to .. in the #ustomer
#hat room. /al, to .. usin- #om0lete senten#es. $se 3& to 1& (ords 0er ans(er. You have 2&
minutes.
-3 &i' I see you(re ne" #ere% I )oined a year a*o a!er I sared livin* alone% +#y did
you )oin,
Creating Opportunity Worldwide
Pro-ELT Teacher Training Materials Level: A1 C1
You3 6i -3 Yes1 / am a new mem7er of this %lu73 / ha8e 9oined last wee43 / lo8ed 9oin this
%lu7 7e%ause it ma4es my life easier3 / %an mana$e my family 8ery well and do my
res0onsi7ility as a housewife smoothly3
-3 +#a do you #in- abou #e servi.e ,
You3 / thin4 the ser8i%es is :uite $ood and fast3 /t will hel0 me to ser8e my %hildren some
food :ui%4ly 7efore they $o to s%hool3 /t also 0un%tual and $i8es the 7est ser8i%es to all
the %ustomer3
-3 &o" do you !eel abou #e re.en rise in #e $ri.e o! $i//as , I "as 012 .#ea$er
be!ore%
You3 ;or me1 it<s all ri$ht 7e%ause the 0izza is deli%ious3 My %hildren lo8es the 0izza 8ery
mu%h and / thin4 the 0ri%e still reasona7le3
Tas! $: You are a mem*er of MEALS DEL!+ERY OL!E. On 3our last visit to their
(e*site 3ou sa( the noti#e *elo(.
%ear valued custo&ers'
We are sorry to in(or& you that (ro& ne)t &onth we have to introduce a (ee (or the
&eals* delivery+ ,t will constitute 1-. o( the &eal order+ We have to introduce this
&easure to reduce the high costs involved in delivering the &eals+
Creating Opportunity Worldwide
Pro-ELT Teacher Training Materials Level: A1 C1
,( you have any co&&ents or suggestions' please (eel (ree to e&ail us at
custo&er+service/&ealsonline+co&
"rite an email to a friend (ho also uses the MEALS DEL!+ERY OL!E servi#e. "rite 3our
feelin-s a*out the noti#e and su--est 0ossi*le alternatives. "rite a*out 4& (ords. You have 2&
minutes.
5i Dee6
"hat a sur0rised6 /he Meals Deliver3 (anted to in#rease the fee 2&7 dude6 !t is
not fair for me *e#ause ! just joined this online servi#e for % da3s. /he3 su00osed to -ive
me as a ne( #ustomer an3 offer or dis#ount. ! felt sad and ! thin, the3 are not su00osed
to do li,e that.
8ot to -o *udd3.
Loves9
Fai:a
Also (rite an email to the ;ustomer Servi#e /eam9 e<0lainin- 3our feelin-s a*out the
noti#e and su--estin- 0ossi*le alternatives. "rite 2%&'24& (ords. You have %& mins.
Dear .ir or Madam1
/ am writin$ with re$ard to let you 4now that / felt unha00y with your
de%ision to introdu%e a fee for the meals= deli8ery3
;irst of all1 / am sorry to inform you that / did not a$ree with your
de%ision3 /t was :uite unfair 7e%ause / am a new %ustomer3 / was sur0rised
with that in%reases3 Besides that1 you will lost a lot of %ustomers if you do li4e
this3 /f 0ossi7le %an you $i8e me any offer or any dis%ount re$ardless to your
0romotion >M?@A. D?A/#?BY CNA/N?=3
Creating Opportunity Worldwide
Pro-ELT Teacher Training Materials Level: A1 C1
/ would 7e deli$hted if you %an %onsider your de%ision and $i8es me
ha00y information soon3 / su$$est that you %an in%rease the fee 7ut 0ro8ides
with 20 %ou0ons dis%ount that will hel0 me to 7uy your meals online
%ontinuously in the future3
/ loo4 forward for your 0rom0t re0ly3
;aithfully1
Ms3 ;aizah