CR-0019 Page 1 of 4

STANDARD OPERATING STANDARD OPERATING

PROCEDURE PROCEDURE
TASK: HOW TO SERVE HUA TIAO WINE

TASK NUMBER:

CR-0019
DEPARTMENT:

F&B Chinese Rest!"nt

DATE ISSUED:

#n$ %00&
%00& 1
GUEST
E'PECTATION:

That Hua Tiao wine is served following the Chinese customs, efficiently y friendly,
!nowledgeale staff with a smile"

TIME TO TRAIN:

#0 minutes
#0
(h) is this ts* i+,-"tnt .-" )-! n/ -!" 0!ests1
! "#
Ans2e"s:
$%
1" To ma$imi%e guest satisfaction
CR-0019 Page # of 4
&'()* +,
#" To ensure the guest receives the wine on time
-. /01
&" To ensure the service staff is !nowledgeale and confident serving Hua Tiao wine
- 23
4" To ensure the 'ro'er customs of serving this wine is followed"
- 1
STEPS
4
3O(4 STANDARDS
5 45
TRAINING 5UESTIONS
)
16 (rder the wine
6
(rder the wine through the P() system
and 'ic! it u' from the ar"
7P() 8 6 9 :
1" *hy should you order though
the P() )ystem+
7 P() 6 ;
%6 Proceed to the tale
<= >
*ith the ottle, wine 'ot and warmer
filled #,& with hot water on a service
tray"
? ? #,& 1@
AB CDE F
-ove to the host of the tale and show
the ottle of wine with the lael facing
the guests"
GHIJ
)ay. /Here is your Hua Tiao wine sir ,
madam or -r" , -rs" 0001
K L 9 000MN,
OPQ
23R455 5678968:;
1" *hy should you ta!e all
e<ui'ment to the tale+
# RASCD
>F;
#" *hy should you use a service
tray+
#T7E ;
&" *hy is the warmer filled with
hot water+
#D@ACU 1;
4" *hy should you show the
ottle to the host+
#JVWX ;
CR-0019 Page & of 4
76 ('en the ottle

The ottle should e o'ened in front of
the guest after the lael is shown
DWX YZ [\
Cut the foil, remove the cor! and wi'e
the to' of the wine ottle with waiter=s
towel"
:]^ _9\ ` 7 ab
c d
Pour Hua Tiao into wine 'ot"
eU
Put wine 'ot into warmer with hot water
to ma!e the wine warm"
CU 1@Af
1" *hy should the ottle e
o'ened in front of the guests+
# \ ;
#" *hy should you warm the
wine+
#f 1;
86 )erve the wine
1
)tand on the right hand of the guests"
gDha
9se waiter=s towel to asor the
dri''ing"
7 abijkl1
1" *hy should you stand on the
right+
#gDha ;
#" *hy do you use a waiters=
cloth+
#T7 ab;
96 >inish
mn
Re'lace the remaining wine in the
warmer
-o1 ,fp 1
1" *hy do you 'ut the remainder
of the wine in the 'ot and in the
warmer+
# qr1"sCU
f A;
N-2 s* the T"inee t- ,":ti:e the 2h-;e ts* ."-+ st"t t- en/ t- test :-+,eten:)$
D N Gt u vw
CR-0019 Page 4 of 4
S!++") <!esti-ns:

1" *hy should you order though the P() )ystem+
7 P() 6 ;
#" *hy should you ta!e all e<ui'ment to the tale+
# RASCD >F;
&" *hy should you use a service tray+
#T7E ;
4" *hy is the warmer filled with hot water+
#D@ACU 1;
?" *hy should you show the ottle to the host+
#JVWX ;
@" *hy should the ottle e o'ened in front of the guests+
# \ ;
A" *hy should you warm the wine+
#f 1;
B" *hy should you stand on the right+
#gDha ;
9" *hy do you use a waiters= cloth+
#T7 ab;
10"*hy do you 'ut the remainder of the wine in the 'ot and in the warmer+
# qr1"sCUf A;
PH(T( 473:0 C01