F&B TRAINING (PART 2) VALLEY VIEW RESORT 1

1. ROOM SERVICE
1.
a- Answering phone and order taking
a-
- Greeting with courteous and polite tone (answer before 3 rings
maximum, name of restaurant/room service, name of staff)
- 3 /

- Ask for number of people that will dine in guestroom

-
- aking order (know the menu well)
-
- !psell (drinks/dessert/coffee, tea)
- ! "/ / #
- "epeat and confirm the order
- $ %
- #ndicate approximate time for deliver$
- & ' ( )*
- hank the guest for his/her order
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b- Preparation of order
b-
- %etting up the tra$ (placemat, plate, silverware, napkin, glass (with ice or
not, food cover)
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678-
- &ake sure all is clean
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c- e!i"er# and pick-$p % re&o"a!
c- @AB
- 'nocking on guestroom door sa$ing ("oom %ervice)*
- C D E
- Greet the guest (smile))
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- Ask the guest where to set up the tra$
- JK, L M
- "emove all plastics covers and set up the plate
- AB;N" -
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- 3resent the check and ask the guest if he/she desires an$thing else
- QRS =T UJ ?
- hank the guest and tell him to call "oom %ervice at 1011 to have the tra$
removed if he/she desires after his meal4
- + VWXYZ[ \]K^AB? _` a 1011
b
+rederic ,ibet -escorne O P
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