F&B TRAINING (PART 3) VALLEY VIEW RESORT 1

WESTERN STYLE SERVICE VERSUS CHINESE STYLE AND MAIN RULES

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1-
a. Attend to your grooming before checking in for work. Present a sparkling
clean appearance, with clean hair, nails and a pressed uniform. Secure
loose flowing hair, to prevent it from getting in the customer's food
a.
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b. Maintain a positive attitude, smiling and show your real personality
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c. Know your menu. Make sure you can eplain how the food is prepared
and what is inside each dishes
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d. !isten to the guest
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e. "ive your honest opinion about your favorites on the menu.
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Saying "Everything is good really translates to: "I'm too lazy to tell you,"
or "I haven't personally tried any of the dishes," or "I'm scared of
recommending a meal that you won't like
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f. Provide service that is prompt, efficient and cheerful. !earning to
anticipate your customers' needs is part of being efficient
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g. #otify customers of changes in menu or out$of$stocks items
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h. %heck with the customers immediately after all the plates arrive at the
table, to verify they have everything needed for the meal.
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i. "ive the customer a few minutes to try the food, before asking about his
satisfaction with the order.
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j. &emove the dirty plates from the table immediately, yet, do not hover over
the table. "ive the customers privacy, and avoid interrupting their
conversation.
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k. Avoid sociali(ing with co$workers when customers are within earshot. )t is
Frederic Libet Descorne x y
2011-9-01
unprofessional to discuss personal matters
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l. Practice good timing to save your time and be efficient with your table
l.
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a. Always serve food and drinks from the right *ecept for bread plate+
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b. #otions of courses, its se,uence and timing-
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.$ Appeti(er
.$ 3
/$ Main
/$ 3
0$ 1essert
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2$ %offee or tea
2$ NO
c. 3ne dish per person, not shared
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d. Same type dishes served at same time for all guests $ 4 synchroni(ed
meal for the whole table
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e. &efill drinks during the meal *always serve a glass of water with meal+
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f. !earn how to properly pour wine, soda can, tea and other li,uid
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g. #ever serve ice with wine but always with soda and water
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h. #apkins are always on the laps
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i. Signs with fork and knives
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resting finished
Frederic Libet Descorne x y
2011-9-01