Professional Documents
Culture Documents
Print 5ystem
uperation
18uu5u4-uu1B
1rademarks
The following are trademarks or registered trademarks of their respective owners. Other product
names mentioned in this manual may also be trademarks or registered trademarks of their
respective owners. Registered trademarks are registered in the United States Patent and
Trademark Office; some trademarks may also be registered in other countries. QMS, magicolor
330, Crown, CrownAdmin, CrownCopy, CrownNet, the QMS logo, and the Crown seal are
registered trademarks of QMS, Inc., and ColorDepth, CrownView, ImageServer, Multi-Res, PS
Executive Series, QCOLOR, and QFORM are trademarks of QMS, Inc. PostScript is a trademark of
Adobe Systems Incorporated for a page description language and may be registered in certain
jurisdictions. Throughout this manual, PostScript Level 2 is used to refer to a set of capabilities
defined by Adobe Systems for its PostScript Level 2 page description language. These
capabilities, among others, are implemented in this product through a QMS-developed emulation
that is compatible with Adobe's PostScript Level 2 language. Adobe, Acrobat, the Acrobat logo,
Adobe PageMaker/Adobe Systems Incorporated. 3Com, 3+Open/3Com Corporation. Aldus,
Aldus PageMaker, Aldus FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk, LaserWriter,
LocalTalk, Macintosh, TrueType/Apple Computer, Inc. VINES/Banyan. Centronics/Centronics.
Color Solutions, ColorBlind/Color Solutions. DEC, DECnet, LN03, LN03 Plus, VMS/Digital
Equipment Corporation. PhoneNET/Farallon Computing, Inc. Hewlett-Packard, HP, PCL, HP-GL,
LaserJet/Hewlett-Packard Co. IBM, OS/2, Token-Ring/International Business Machines
Corporation. Intel/Intel Corporation. Iomega, Jaz, Zip/Iomega. FreeHand/Macromedia, Microsoft,
MS-DOS/Microsoft Corporation. NEC, VR4300/NEC. Novell and NetWare/Novell, Inc.
QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc. UNIX/UNIX Systems Laboratories.
SIMM/Wang Laboratories. Ethernet/Xerox. Color Encore/Southwest Software. Colorific/
Sonnetech.
PANTONE Colors generated by the QMS magicolor 330 are four-color process simulations and
may not match PANTONE-identified solid color standards. Use current PANTONE Color
Reference Manuals for accurate color.
PANTONE Color simulations are only obtainable on this product when driven by qualified
Pantone-licensed software packages. Contact Pantone, Inc. for a current list of qualified
licensees.
PANTONE
and other Pantone, Inc. trademarks are the property of Pantone, Inc.
Pantone, Inc., 1999.
All other trademarks are the property of their respective owners.
Proprietary 5tatement
The digitally encoded software included with your QMS magicolor 330 Print System is
Copyrighted 1999 by QMS, Inc. All Rights Reserved. This software may not be reproduced,
modified, displayed, transferred, or copied in any form or in any manner or on any media, in
whole or in part, without the express written permission of QMS, Inc.
Copyrigbt Notice
This manual is Copyrighted 1998 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All
Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other
media or language, without the express written permission of QMS, Inc.
Contents
1 lntroduction
Introduction .................................................................................. 1-2
About This Manual ....................................................................... 1-2
Typographic Conventions 1-4
2 Everyday uperations
Introduction .................................................................................. 2-2
Using Media Cassettes ................................................................ 2-2
Avoiding Unsuitable Media 2-2
Preparing Paper 2-3
Loading the Universal Media Cassette 2-4
Using Letterhead and Memo Media from the Universal Media
Cassette 2-6
Installing an Oversized or Transparency/Label Cassette 2-6
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Using the Multipurpose Tray ...................................................... 2-8
Loading Media in the Multipurpose Tray 2-8
Using Letterhead and Memo Media from the Multipurpose
Tray 2-11
Using Media Other Than Paper ................................................ 2-11
Using Transparencies (OHP) 2-12
Using Envelopes in the Multipurpose Tray 2-14
Using Labels 2-16
Using Postcards 2-17
Using Toner Cartridges ............................................................. 2-18
Toner Cartridge Life 2-18
Toner Cartridge Storage 2-18
Replacing a Toner Cartridge .................................................... 2-19
Overview 2-19
3 Advanced Printing Features
Introduction .................................................................................. 3-2
High-Resolution Printing ............................................................ 3-2
How Much Memory Do You Need? 3-3
Setting the Default Resolution 3-3
High-Duty Printing ....................................................................... 3-4
Cassette Chaining ....................................................................... 3-5
Enabling/Disabling Cassette Chaining 3-5
Collating Output ......................................................................... 3-6
Enabling/Disabling Collation 3-7
Working with Chunk Collation 3-7
Improving Collation Performance 3-8
2-Sided Printing ........................................................................... 3-9
Printing on Standard and Custom Media Sizes ...................... 3-10
Working with Status Pages ..................................................... 3-11
Identifying a Status Page Type 3-11
Printing a Status Page 3-13
Contents iii
Cancelling/Ending Print Jobs ................................................... 3-13
Cancelling a Print Job 3-13
Cancelling all Print Jobs 3-14
Ending a Print Job 3-14
4 Color Printing
Introduction .................................................................................. 4-2
Color Management and Control 4-2
QMS QCOLOR Technology ......................................................... 4-2
QMS QCOLOR Automatic Color Correction 4-3
Color Matching with PostScript Level 2 4-6
Host-Based Color Matching 4-7
PANTONE
1
lntroduction
ln 1bis Cbapter . . .
About This Manual on page 1-2
lntroduction
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lntroduction
This manual provides information on installing consumables such as
media and toner cartridges. Youll also find information on advanced
printing features, printer care, print quality, and troubleshooting. Use this
guide in conjunction with your other QMS magicolor 330 documentation.
About 1bis Manual
1
Introduction
Provides an overview of this guide.
2
Everyday
Operations
Describes how to load paper,
letterhead, oversized media,
transparencies, envelopes, labels, and
postcards; and how to replace the
toner cartridges, fuser oil roller, OPC
drum cartridge, and waste
toner box.
3
Advanced
Printing Features
Explains how to collate output, print a
status page, cancel a print job, and
end a print job.
4
Color Printing
Describes how to print documents
in color.
5
Printer Care
Describes how to handle and clean
the printer.
6
CrownView
Printer Web Page
Contains information on how to access
and use the printers web page.
7
Media Jams
Explains how to locate and clear
media jams.
About 1bis
Manual
1-3 lntroduction
8
Troubleshooting
Printer Problems
Lists printer status messages, outlines
printer and print quality problems and
solutions, and describes how to place
a service call.
9
Repacking the
Printer
Explains how to repack the printer in
case you need to relocate or ship your
printer after its been installed.
A
QMS Customer
Support
Provides product sales and support
telephone numbers, and describes
how to communicate with QMS
through the Internet and Q-FAX.
B
Configuration
Menu
Provides a view of the printers
configuration menu.
About 1bis
Manual
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1ypograpbic Conventions
The following typographic conventions are used in this manual:
Note: Notes contain tips, extra information, or important information
that deserves emphasis or reiteration.
Caution: Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
WARNING! Warnings indicate the possibility of personal injury if
a specific procedure is not performed exactly as described in
the manual.
ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen knnte.
Mixed-Case
Courier
Text you type, and messages and information
displayed on the screen
Mixed-Case
Italic
Courier
Variable text you type; replace the italicized
word(s) with information specific to your printer or
computer
UPPERCASE
COURIER
Information displayed in the printer message
window
lowercase bold PostScript operators and DOS commands
lowercase italic Variable information in text.
UPPERCASE File and utility names
Press the Enter key (PC) or Return key
(Macintosh)
^ Press and hold down the Ctrl key (PC)
In Adobe Acrobat PDF versions of the manual,
click to play a QuickTime video clip of the
procedure described in the text.
2
Everyday
uperations
ln 1bis Cbapter . . .
Curled paper
Heat-sensitive paper
Carbon paper
Self-adhering envelopes
Note: If acidic paper is used, characters may fade; in which case,
change to a neutral paper.
utber Hedia
119dv.eps
Using Media
Cassettes
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Using Letterbead and Memo Media
from tbe Universal Media Cassette
lnstalling an uversized or 1ransparencyJLabel
Cassette
The optional oversized media cassette has a capacity of up to 250
sheets of oversized media (13 inches [330 mm] width x 18 inches
[457 mm] length). The optional transparency/label media cassette
has a capacity of up to 100 transparencies (depending on the thick-
ness) or 100 label sheets.
6 Push the media cassette
firmly into the printer.
Formatting Format the information to be printed on the letterhead/memo
media within your application. Try printing your data on a plain
sheet of paper first to check placement.
Input Source Universal media cassette
Capacity Up to 250 sheets, depending on the thickness of
the media
Output Face-down tray
Type Refer to the specifications in chapter 2, Print Media, in the
Reference manual.
Notes
Check your application documentation for other information
about printing on letterhead and memo media.
Do not use label sheets where the backing is not fully cov-
ered by the labels (the shiny backing is exposed).
0K
/voi
Using Media
utber 1ban
Paper
2-17 Everyday uperations
Using Postcards
Caution: When youre printing on the back of a preprinted postcard,
jams may occur if the postcard is even slightly bent.
Loading and Printing Postcards
Formatting Format postcard data within your application. Try printing your
data on a plain sheet of paper first to check placement.
Input Source Multipurpose tray
Capacity Up to 50, depending on the thickness of
the postcards
Output Face-up tray
Type Refer to the specifications in chapter 2, Print Media, in
the Reference manual.
Notes
Check your application documentation for other information
on printing postcards.
Keep toner cartridges away from salty air environments and cor-
rosive gases such as aerosols.
Color Rated life @ normal 5% page coverage
Black 4,500 pages
Yellow 6,000 pages
Magenta 5,700 pages
Cyan 6,000 pages
keplacing a
1oner Cartridge
2-19 Everyday uperations
keplacing a 1oner Cartridge
uverview
Your printer uses four toner cartridges: yellow, magenta, cyan,
and black.
Note: The toner is nontoxic. However, if you get any toner on your
hands or clothes, wash it off promptly with cool water.
Dont use a used/half empty toner cartridge; the gas gauge in the
control panel message window and in CrownView will not reset
properly.
To replace a toner cartridge
1 Open the printers
front cover.
If the empty toner cartridge
is the color showing, skip to
step 4.
If the toner cartridge you want
to replace is not the one show-
ing, go to step 2.
2 Press and release the anti-
rotation switch upward to
unlock the toner knob.
Note: Remember to release
the switch, or the toner
cartridges will rotate too far.
witch
Knol
witch
keplacing a
1oner Cartridge
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3 Turn the knob as far as it
will go clockwise to move to
the next position.
Continue doing steps 2 and 3
until the color to be replaced is
showing.
4 Rotate the toner cartridge
counterclockwise until the
mark on the cartridge is
aligned with the printers
Unlock position.
5 Remove and discard the
empty toner cartridge.
4
Color Printing
ln 1bis Cbapter . . .
QMS QCOLOR Technology on page 4-2
Printer Drivers on page 4-11
Downloading Custom Profiles on page 4-24
lntroduction
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lntroduction
Your QMS magicolor 330 Print System features advanced color laser
technology that produces inexpensive and durable color prints at
300x300, 600x600, and 1200x1200 dpi on plain paper, envelopes,
labels, and transparencies.
Color Management and Control
Color management has always been a source of contention for
graphic designers and publishers who rely on precise color to portray
proofs and designs. These color experts want to predictably control
and fine tune output color to suit personal and client needs. On the
other hand, novice color users dont want to hassle with cumbersome
color control devices just to get color output that matches what they
see on their screen.
The QMS magicolor 330 Print System was designed with both sec-
tors in mindoffering a host of color screening, matching, and cali-
bration tools for both the beginner and professional color user.
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Color management does not mean all devices will match exactly. It
does ensure the closest possible color transformation. QMS QCOLOR
technology offers four methods for color matching across devices:
QMS QCOLOR automatic color correction
Supplied ICC printer profiles
Built-in color rendering dictionaries (CRDs)
Supplied PANTONE
*
Color matching tables
*
Pantone, Inc.s check-standard trademark for color reproduction and color reproduction
materials.
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4-3 Color Printing
QMS QCOLOR technology takes the guesswork out of color reproduc-
tion by automatically optimizing color output. Now even a novice can
produce professional quality, colorized documents without the use of
sophisticated manual optimization techniques.
QMS QCOLOR is comprised primarily of these built-in and software-
supported color control features:
QMS QCOLOR automatic color correction (printer-resident ICC
color matching)
Built-in color rendering dictionaries
Host-based ICC color matching profiles
PANTONE
*
Color matching tables
Color calibration
Colorific monitor calibration
QMS ColorDepth screening technology
To help you optimize color output, QMS developed QCOLOR, which
provides automatic or custom color control. QCOLOR dynamically
configures the QMS magicolor 330 for the best output quality based
on the contents of the document and the media on which it will
be printed. QCOLOR matching capabilities include automatic color
correction, CIE-based (Commission International de lclairage,
the International Commission on Illumination) color matching,
PANTONE Color simulation, ICM (Image Color Matching) 2.0,
and ColorSync 2.1 support by means of ICC (International Color
Consortium) 3.2-compliant printer profiles.
qM5 qCuLuk Automatic Color Correction
QMS QCOLOR automatic color correction (printer-resident ICC color
matching) is an ICC color management system built into the QMS
magicolor 330. Its color matching method (CMM) functions similarly
to ColorSynccolor management software developed by Apple.
*
Pantone, Inc.s check-standard trademark for color reproduction and color reproduction
materials.
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QMS QCOLOR automatic color correction accepts source (monitor)
and destination (printer or press) device profiles in the ICC format,
then uses these profiles to perform color space transformations.
The QMS magicolor 330 ships with built-in profiles for matching com-
mon RGB types, such as sRGB, Trinitron, Prepress, and Apple.
Press profiles such as SWOP, Eurocolor, InkJet Proofer, and Com-
mercial are also included for simulating press output. ICC-compliant
profiles for other monitors or output devices may be downloaded to
disk for custom color matching.
The following is a summary of QMS QCOLOR automatic color
correction features:
Ease of use across applications: With QMS QCOLOR, its as
easy to get great color from a PowerPoint presentation as it is
from a desktop publishing application, such as QuarkXPress.
QMS QCOLORs color matching methods are simple for both
novice and professional color users to navigate.
Single-button control: Whether accessing through the printer
driver, or from the printers front panel, QMS QCOLORs single-
button controls enable automatic correction of uncalibrated
RGB or CMYK color files.
Printer-resident CMS: Because QMS QCOLOR automatic
color correction is built into the printer, it works well in all
computing environments and with most design, publishing,
and office applications.
Industry-standard profiles: QCOLOR uses industry-
standard ICC profiles for compatibility with popular input
and output devices.
Supports host-based color management systems: Easily dis-
able QMS QCOLOR automatic color correction when using host-
based ColorSync or ICM color matching.
Profiles for common monitors and output devices: QMS
QCOLOR offers default color matching for a variety of common
monitors and printing presses.
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4-5 Color Printing
Download device profiles: For custom color matching,
QCOLOR supports downloaded (to disk only) ICC profiles.
Support for Internet standard: QMS QCOLOR uses sRGB for
Internet-standard default color matching.
Individual page element correction: QCOLOR separately color
corrects (matches) graphics, text, and images on a singe page
using printer-resident CRDs.
1be kuB 5ource Cboices
Listed below are the choices that you will have within your driver for
selecting an RGB Source. Depending on the installed driver and the
specific operating system, these choices appear in different places.
Use RGB Source to indicate the type of computer monitor for color
matching.
sRGB (a proposed common standard color space based on the
average performance of PC monitors)
Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8
D50 or Sony Trinitron)a widely available CRT found in many
monitors
Apple RGB (Apple 13" Monitor, the default Photoshop setting
listed in the configuration menu as Apple 13)
Prepress (the SMPTE-240M standard), also known as
Adobe RGB
Max Gamut (the greatest possible range of color variation)
Printer Default (the RGB source set in the printers config-
uration menu)
5imulation Cboices
You will need to set a simulation choice if you intend to utilize the
built-in color management system on the magicolor 330. These
choices allow the magicolor 330 to simulate a target device. The
desired device could be another printer, a printing press, or a prede-
termined printing standard. Listed below are the simulation choices
available through the operator control panel or the software driver.
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SWOP (Specifications for Web Offset Publications)
Eurocolor
Commercial
InkJet Proofer
None (the default)
Depending on your color matching needs, custom ICC profiles can be
downloaded to the magicolor 330. You will need to use the Crown-
Admin software provided on the QMS Software Utilities CD-ROM.
Refer to the CrownAdmin or printer drivers online help.
Color Matcbing witb Post5cript Level 2
Your printers PostScript Level 2 capabilities allow it to accept device-
independent CIE color specification directly (in addition to CMYK or
RGB color specifications). This means that if you have an application
that supports PostScript Level 2 printing (such as Adobe PhotoShop)
or if you use the QMS-developed driver for Windows or the
magicolor 330 PPD for Macintosh, your printer will perform color
matching automatically. These drivers work with the printer-resident
color rendering dictionaries to match colors.
The advantages of Level 2 color matching are that it is portable, it is
application- and printer-resident (theres nothing else to buy), and it is
performed at the printer level (so it doesnt tie up your host). However,
no on-screen preview of output is provided, and you are not warned if
a color is out of printers gamut (color range).
Built-in Color kendering uictionaries
For those who rely on the PostScript page description language for
CIE-based color space matching, the QMS magicolor 330 has three
built-in Color Rendering Dictionaries (CRDs)Business, Colori-
metric, and Photographic to product printer-calibrated images.
The Business CRD simulates colors found on the typical RGB com-
puter display and is intended for use with business graphics. This
CRD is best utilized when printing transparencies or documents
requiring a high level of color saturation.
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4-7 Color Printing
The Colorimetric CRD can be used for very basic color matching
and one-to-one conversion of CIE color to CMYK color. For those col-
ors that cannot be produced on the printer, the closest color the
printer can produce is substituted.
The Photographic CRD is used for optimizing the quality of photo-
graphic images. Colors that are out of the printers gamut (color
range) are replaced with the closest color in gamut. When this substi-
tution is made, other specified colors, whether in the printers gamut
range or not, are adjusted equivalently so that the overall image
appearance and contrast is maintained. This technique is known as
gamut compression.
The default CRD is either the Business, Colorimetric, or Photo-
graphic. The printers default CRD can be changed through the Mac-
intosh and Windows drivers or, if your application requires you to use
a non-QMS driver, you can change the CRD at the printers control
panel (Administration/Emulations/PostScript/Color Rendering menu).
See chapter 4, Printer Configuration, of the Reference manual for
information on using the control panel.
nost-Based Color Matcbing
For creative professionals opting to use a host-based color manage-
ment system (CMS), QMS provides ICC printer profiles to define the
printers color space to the CMS. These profiles are compatible with
all standard color management systems, including Apple ColorSync
and Windows ICM.
A few well-known color management systems include Kodak CMS,
Pantone POCE
PANTONE
5
Printer Care
ln 1bis Cbapter . . .
Handling the Printer on page 5-2
Cleaning the Printer on page 5-3
Maintenance Schedule on page 5-9
Replacing the Fuser Oil Roller on page 5-10
Replacing the OPC Drum Cartridge on page 5-14
Replacing the Waste Toner Box on page 5-16
lntroduction
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lntroduction
This chapter describes how to handle and clean the printer.
Blurred or splotchy prints and paper jams can result from dusty printer
parts. Regular cleaning takes only a few minutes and helps ensure
print quality. Printer parts that require cleaning are the paper pickup
rollers and the outside surface of the printer.
nandling tbe Printer
Handle the printer with care to preserve its life. Abuse may cause
damage. Keep the following guidelines in mind:
Do not place anything on the top of the printer.
Avoid spraying cleaning solution directly on the printers surface;
the spray could penetrate through the air vents of the printer and
damage the internal circuits.
Do not use any cleaning solution other than synthetic detergent.
Be careful when cleaning the inside or removing paper jams, as
the fuser assembly and other internal parts become very hot.
Open the printer cover, and let the interior of the printer cool
before handling the inside of the printer.
Always close the printer covers gently. Never expose the printer
to vibrations.
If you use a dust cover over your printer, do not cover the printer
immediately after using it. Turn the printer off and wait until it
cools down.
Do not leave the printer open for any length of time, especially in
well-lit places; light may damage the OPC drum.
Do not open the printer during printing.
Do not tilt, lubricate, or disassemble the printer.
Cleaning tbe
Printer
5-3 Printer Care
Do not touch the electrical contacts, gears, or laser beam
devices. Doing so may damage the printer and cause the print
quality to deteriorate.
Keep media in the output trays at minimum level. If the media
stacks too high, your printer may experience media jams and
excessive media curl.
Lift the printer from the bottom only, using the carrying grips
under each side corner. Make sure four people are available to lift
the printer when moving it.
Keep the following in mind when storing the printer for an
extended period:
Unplug the printer.
Remove the toner and OPC drums from inside the printer.
After removing the cartridges, return them to their original
packaging. If the original packaging is not available, protect
the toner cartridges from spilling toner, and protect the OPC
drum cartridge from damage and light.
See appendix B, Technical Specifications, in the Reference
manual for storage specifications.
Cleaning tbe Printer
Paper dust may accumulate inside the printer. This could affect the
printers performance. To prevent any potential problems associated
with this, you should clean your printer on a regular basis. You need
to clean both the inside and outside of the printer.
WARNING! Turn off the printer, unplug the power cord, and
disconnect all interface cables before cleaning.
ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor
Sie den Drucker reinigen.
Cleaning tbe
Printer
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uuidelines for Cleaning lnside tbe Printer
Either clean the printer before use, or allow a few minutes after
unplugging it to allow the fuser unit to cool down.
Turn off the printer, unplug the power cord, and disconnect all
interface cables before cleaning inside the printer.
Read all caution and warning labels carefully, making sure to
follow any instructions contained in them. These labels are
located on the inside of the printers covers and the interior
of the printer body.
Use only dry, lint-free cotton cloths or swabs.
Make sure any parts removed during cleaning are replaced
before you plug in the power cord, reconnect the interface cables,
and turn on the printer.
Note: In compliance with UL guidelines, The appliance inlet is
considered to be the main disconnect device.
Cleaning tbe Paper Eit kollers
1 Turn off and unplug the printer.
2 Open the printers exit
roller cover.
3 Using a clean, dry cotton cloth, clean the paper exit rollers
while manually rotating each one.
4 Close the printers exit roller cover.
ko||er
Cleaning tbe
Printer
5-5 Printer Care
Cleaning tbe uPC urum Cartridge
Caution: Never touch the surface (blue part) of the drum.
Never hit or rub the drum surface: if the OPC drum is scratched,
printing will be degraded.
The OPC drum is extremely sensitive to touch. Any body oil left on the
surface of the drum will prevent toner from adhering to the drum
which results in poor image quality. Any scratches will show in the
image produced.
The OPC drum is also extremely sensitive to bright light and direct
sunlight. Always leave it in its protective bag until you are ready to
install it. Any exposure to light should be limited to two minutes.
If you suspect the drum is damaged due to exposure to light, put the
drum in a dark place to recover. Depending on the amount of expo-
sure, recovery may take up to two hours. Recovery time is dependent
on the amount of exposure sustained. However, recovery is not
guaranteed.
1 Turn off and unplug the printer.
2 Open the printers front cover,
and release the two OPC drum
lock levers to the Unlock
position.
Cleaning tbe
Printer
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3 Pull out the OPC drum
cartridge.
4 Grasp the handle to remove
the OPC drum cartridge.
Do not rest it with the blue part
touching a surface.
5 Using a dry cotton cloth,
clean any toner buildup
from around the OPC drum
cartridges cavity.
6 Clean any paper dust and
toner buildup found on the
OPC drum cartridge other
than on the blue drum part.
Han|e
Cleaning tbe
Printer
5-7 Printer Care
Cleaning tbe uutside of 1be Printer
WARNING! Turn off the printer, unplug the power cord, and
disconnect all interface cables before cleaning. Do not spill water or
detergent into the printer; otherwise the printer will be damaged and
an electric shock may occur.
ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor
Sie den Drucker reinigen. Verschtten Sie kein Wasser oder andere
Flssigkeiten auf dem Drucker, da das Gert sonst beschdigt wird
oder die Gefahr eines elektrischen Schlages besteht.
7 Align the guide arrow on the
OPC drum cartridge with the
printer rail
8 Push it all the way into the
printer.
Caution: If the guide on the
OPC drum cartridge is not
aligned with the rail, the
cartridge may be damaged. Be
careful to prevent the drum
surface (the blue part) from
touching other parts.
9 Secure the two levers in the
Lock position.
Caution: Secure the smaller
lever on top first, or they wont
lock correctly.
10 Close the printers front cover.
Cleaning tbe
Printer
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To protect your printer and maintain its appearance, clean the
exterior regularly.
Use only a dry or slightly damp, lint-free, soft cloth moistened only
with water or mild synthetic detergent.
Caution: Never use cleaning solutions that contain solvents,
such as alcohol and benzene. Solvents may damage the printers
finish.
Always test any cleaning solution on a small area of your printer
to check the solution's performance.
Never use sharp or rough implements, such as wire or plastic
cleaning pads.
Never spray a cleaning solution directly on the printer as the
cleaning solution will penetrate to the interior of the printer and
cause damage.
Maintenance
5cbedule
5-9 Printer Care
Maintenance 5cbedule
The stated life expectancy of each consumable is based on printing
under specific operating conditions, such as media type, number of
color planes, page size, and page coverage (usually 5% coverage of
letter/A4-size media). The actual life expectancy will vary depending
on these and other printing variables, including continuous or intermit-
tent printing, ambient temperature, and humidity.
Periodic
Maintenance
Required
This item needs replacing
after...
By...
Fuser oil roller Rated life: 20,000 pages.
However, fuser oil roller life
is media dependent: coarser
paper requires more oil.
REPLACE FUSER OIL
ROLLER displays in the
message window.
User
See Replacing the
Fuser Oil Roller on
page 5-10.
OPC drum cartridge Rated life (planes* @ 5%
coverage): Maximum life
50,000 planes*, usually
occurs with continuous use;
minimum life20,000
planes, usually occurs with
small job sizes (for 12
pages) although other
factors also affect cartridge
life.
REPLACE OPC DRUM
displays in the message
window.
User
See Replacing the
OPC Drum Cartridge
on page 5-14.
Waste toner box 50,000 planes* at 5%
coverage of each color
WASTE TONER FULL
displays in the message
window.
User
See Replacing the
Waste Toner Box on
page 5-16.
keplacing tbe
Fuser uil koller
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keplacing tbe Fuser uil koller
Your printer uses a fuser oil roller to lubricate and wipe dust from the
fuser unit and to apply the proper amount of fuser oil. At the default
print density and with about 5% coverage, the fuser oil roller can be
used to print about 20,000 Letter/A4-sized pages (when printing an
average of 500 or fewer pages per day). For higher daily page rates,
see chapter 3, Advanced Printing Features, for information on a
high-duty fuser oil roller.
Fuser unit 100,000 pages** maximum
(at an equal mix of black and
4-color pages, all with 5%
coverage of each color)
REPLACE FUSER displays in
the message window.
QMS Authorized
Service Provider
Belt cleaner 100,000 pages**
REPLACE BELT CLEANER
displays in the message
window.
QMS Authorized
Service Provider
Bias transfer roller 100,000 pages**
REPLACE BTR2 displays in
the message window.
QMS Authorized
Service Provider
450,000-page
preventive
maintenance
450,000 pages** QMS Authorized
Service Provider
* A plane is a single pass of the OPC drum (one toner color). For example, a one-color
print job makes one pass (one plane), and a two-color print job makes two passes
(two planes).
** A single-sided page (also called a face) usually consists of four passes of the OPC
drum, since most color print jobs use all four toner colors.
Periodic
Maintenance
Required
This item needs replacing
after...
By...
keplacing tbe
Fuser uil koller
5-11 Printer Care
Caution: The fuser unit is an integral part of the imaging process and
is also expensive to replace. Fuser life will be shortened (or the fuser
permanently damaged) if the oil roller is not changed when needed
and installed properly. This type of damage is not covered under
warranty or service contract.
WARNING! The fuser unit can become extremely hot and cause
severe burns. Make sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr hei werden, so da
Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige
Zeit abkhlen, bevor Sie diese berhren.
1 Turn off the printer.
2 Lower the face-up tray.
3 Open the fuser unit on the
left side of the printer.
4 Remove the old fuser oil
roller.
keplacing tbe
Fuser uil koller
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5 Discard the old fuser
oil roller.
6 Unpack the new fuser oil
roller, and remove the pro-
tective cover and pins.
Note: Caution: Oil on this
roller will come off on your skin
if touched directly. Shield this
roller from dust and toner
when removing or inserting
into the fusing unit.
7 Match up the colored labels.
8 Carefully lower the fuser oil
roller into the fuser unit until
it clicks.
keplacing tbe
Fuser uil koller
5-13 Printer Care
5torage
Before use, store fuser oil roll cartridges away from direct sunlight
Store at the temperature range between 32F to 95F (0C to
35C) and a relative humidity (noncondensating) of 15% to 80%
Place the fuser oil roll cartridge only on a flat surface, and do not
rest it against anything
Keep out of reach of children
9 Slide the fuser unit firmly
back into the printer.
10 Turn on the printer.
11 Reset the consumables usage monitoring system.
In the Operator Control/Consumables/Item Replaced/Fuser Oil
Roller menu, choose Yes.
Note: When you replace the fuser oil roller after a REPLACE
FUSER OIL ROLLER message displays in the message window,
the engine automatically recovers. However, you must manually
reset the consumables usage monitoring system to ensure
accurate consumables monitoring.
To access consumables usage information, use the Operator
Control/Consumables/Print Statistics menu or the CrownView
printer web page.
keplacing tbe
uPC urum
Cartridge
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keplacing tbe uPC urum
Cartridge
Caution: Never touch the surface (blue part) of the drum.
Never hit or rub the drum surface: if the OPC drum is scratched,
printing will be degraded.
The OPC drum is extremely sensitive to touch. Any body oil left on the
surface of the drum will prevent toner from adhering to the drum
which results in poor image quality. Any scratches will show in the
image produced.
The OPC drum is also extremely sensitive to bright light and direct
sunlight. Always leave it in its protective bag until you are ready to
install it. Any exposure to light should be limited to two minutes.
If you suspect the drum is damaged due to exposure to light, put the
drum in a dark place to recover. Depending on the amount of expo-
sure, recovery may take up to two hours. Recovery time is dependent
on the amount of exposure sustained. However, recovery is not
guaranteed.
1 Turn off and unplug the printer.
2 Open the printers front cover.
3 Release the two OPC drum
lock levers to the Unlock
position.
keplacing tbe
uPC urum
Cartridge
5-15 Printer Care
4 Pull out the OPC drum
cartridge.
5 Grasp the handle to remove
the OPC drum cartridge.
6 Carefully unpack the new OPC
drum cartridge and pull off the
protective cover.
Note: A new waste toner box is
already included in the OPC
drum cartridge.
7 Align the guide arrow on the
OPC drum cartridge with the
printer rail.
8 Push the cartridge all the way
into the printer.
Caution: Failing to align the
guide on the OPC drum
cartridge with the rail may
damage the cartridge.
keplacing tbe
waste 1oner
Bo
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keplacing tbe waste 1oner
Bo
The waste toner box is part of the OPC drum cartridge. It is always
replaced when the OPC drum cartridge is replaced. However, the
waste toner box can also be replaced itself, and should be replaced
whenever it becomes full.
9 Secure the two levers in the
Lock position.
Caution: Secure the smaller
lever on top first, or they wont
lock correctly.
10 Close the printers front cover.
11 In the Operator Control/Consumables/Item Replaced/OPC
Drum menu choose Yes to reset the consumables
monitoring system.
Note: When you replace the OPC drum after a REPLACE OPC
DRUM message displays in the message window, the engine
automatically recovers. However, you must manually reset the
consumables usage monitoring system to ensure accurate
consumables monitoring.
To access consumables usage information, use the Operator
Control/Consumables/Print Statistics menu or the CrownView
printer web page.
12 In the Operator Control/Consumables/Item Replaced/Waste
Toner menu choose Yes to reset the consumables
monitoring system.
keplacing tbe
waste 1oner
Bo
5-17 Printer Care
Note: The gas gauge in the control panel shows the waste toner life,
not degree of fullness. When that gauge is on empty, it is time to
change the waste toner box.
1 Open the printers front cover.
2 Remove and discard the full
waste toner box.
Note: You do not have to
remove the OPC drum
cartridge to replace the waste
toner box.
3 Squeeze the latch while pull-
ing the box away from the
OPC drum cartridge.
4 Dispose of the old waste
toner box in accordance
with safety laws and regula-
tions in your area.
WARNING! Never burn a used waste toner box. Toner could
explode and cause burns.
ACHTUNG! Verbrennen Sie nie einen benutzten
Resttonerbehlter. Toner knnte explodieren und
Verbrennungen verursachen.
5 Remove the new waste
toner box from its
packaging.
keplacing tbe
waste 1oner
Bo
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6 Push the new waste toner
box firmly into the printer
until it clicks.
Push in without pinching the
handle knob.
7 Close the front cover.
8 In the Operator Control/Consumables/Item Replaced/Waste
Toner Box menu choose Yes to reset the consumables
monitoring system.
Note: When you replace the waste toner pack after a CHECK
WASTE TONER message displays in the message window, the
engine automatically recovers. However, you must manually reset
the consumables usage monitoring system to ensure accurate
consumables monitoring.
To access consumables usage information, use the Operator
Control/Consumables/Print Statistics menu or the CrownView
printer web page.
6
CrownView
Printer web Page
ln 1bis Cbapter . . .
Setting up the Printer Web Page on page 6-2
Printer Home Page on page 6-8
Web Page Help System on page 6-31
lntroduction
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lntroduction
QMS CrownView is a printer-based application using the World Wide
Web portion of the Internet as a framework for the QMS magicolor
330 Print System. This feature allows you to monitor printer consum-
ables as well as access information that is normally available only by
printing a status page.
Inside your new QMS printer resides an HTTP (Hyper-Text Transfer
Protocol) based web page that can be accessed from the most com-
mon web-browser software, Netscape Navigator and Microsoft
Explorer. This web page gives you access to the most frequently
accessed printer configurations and gives you instant access to
printer status. Anyone on your company intranet can access the QMS
printer through their web-browser software.
Note: The sample windows and dialog boxes shown in this chapter
are as they appear in Netscape Navigator and Internet Explorer, and
coincide with the step-by-step instructions provided.
This chapter provides you with details on
Setting up and using the web page
The different types of pages in the printer
Accessing the QMS web site and performance support
5etting up tbe Printer web
Page
Setting up the printer web page to run on your intranet involves two
basic steps:
Assigning a name to your printer
Setting up the no proxy preferences in your browser software
5etting up tbe
Printer web
Page
6-3 CrownView Printer web Page
Assigning a Printer Name
The printer web page can be accessed only through the assigned
name of the printer or the IP address. It is more convenient for you to
use a name than the address. The default name for the printer is usu-
ally the model number of the printer, for example, QMS magicolor 330
Print System. Change the default name to one that is more easily
remembered and typed.
5etting Up Your Browser 5oftware
Since your printer will reside on your intranet and will not be accessi-
ble beyond the firewall of your network, you must set up the proper
preferences in your browser software. Your printer name or IP
address must be added to the no proxy list in the preferences dialog
box of the browser.
Note: You need to do this procedure only once.
For Netscape
1 Start your web-browser.
2 Access the Options menu and choose Network Preferences.
5etting up tbe
Printer web
Page
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3 Select the Proxies tab in the dialog box.
4 Select the Manual Proxy Configuration radio button and
press the View... button.
5etting up tbe
Printer web
Page
6-5 CrownView Printer web Page
5 In the No Proxy For: text box, type a comma after the last
entry and then type the printer name or the IP address of
your QMS magicolor 330.
Note: The printer name is entered in the network protocol menu
that you are using. The default name is the model number of the
printer. See Assigning a Printer Name on 6-3 for more
information on naming your printer.
6 Choose OK.
QMS magicolor 330
5etting up tbe
Printer web
Page
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7 Enter the printer name or IP address in the Go to: URL
address box to access the printer home page.
For lnternet Eplorer
1 Start your web browser.
2 Access the View menu and choose Options.
3 Select the Connection tab on the dialog box.
4 Click the Settings button to display the Proxy Settings
dialog box.
QMS magicolor 330
5etting up tbe
Printer web
Page
6-7 CrownView Printer web Page
5 In the Exceptions text box, type a comma after the last entry
and then type the printer name or the IP address.
Note: The printer name and IP address are found in the host
table. Click OK.
6 Enter the printer name in the URL Address box to access the
printer home page.
QMS magicolor 330X
QMS magicolor 330
Printer nome
Page
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Printer nome Page
The Home Page is the starting point for all access to the printer web
pages. On this page you will find hotlinks to all of the supporting web
pages for your printer.
Product Name Identifies the particular printer that you are brows-
ing. This printer is pictured in the graphic with all
installed paper handling options.
Configuration Menu: No equivalent
Printer Name Shows the name you have assigned to your
printer. The default printer name is the same as
the product name.
Configuration Menu: Administration/
Communications/Resident NIC/CrownNet/
NetWare/Printer Name menu or the
Administration/Communications/Resident NIC/
CrownNet/LanManager/Printer Name menu
lrinter Graphic
lnformation
lrouct e
lrinter hame
Hot|ink
(onfiquration
Printer nome
Page
6-9 CrownView Printer web Page
Online Status Shows whether the printer is online or offline.
Configuration Menu: No equivalent
Current
Status
Echoes the status message in the printer control
panel message window.
Configuration Menu: No equivalent
Resolution Identifies the resolution.
Configuration Menu: Administration/Engine/
Def Resolution
Default
Inputbin
Identifies the default input cassette or tray, and
media size.
Configuration Menu: Operator Control/Inputbin
Default
Outputbin
Identifies the location where printed media will be
deposited.
Configuration Menu: Operator Control/Outputbin
Sheets
Printed
Lists the number of sheets of media printed to
date during the current consumables tracking
period (Administration/Consumables/Start
Period menu).
Note: This number differs from the number of
sheets printed statistics on the printers startup
and status pages, which refer to the total
number of sheets of media printed during the
life of the printer.
Configuration Menu: No equivalent
Faces Printed Lists the number of page faces printed to date.
Note: This number differs from the number of
faces printed statistics on the printers startup
and status pages, which refer to the total
number of page faces printed during the life of
the printer.
Configuration Menu: No equivalent
Printer nome
Page
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nome
The Home hotlink simply returns you to the printer home page when it
is selected.
uperator Control
The Operator Control hotlink on the home page jumps to the Operator
Control page. This page contains a form which allows you to config-
ure settings in your printer.
After you make your choices, choose the Submit button to make them
take effect.
Hotlinks Take you to other pages of status, configurations,
or help information. Each of these hotlinks is fully
explained in this chapter.
Configuration Menu: No equivalent
(onfiquration Form
Printer nome
Page
6-11 CrownView Printer web Page
The Operator Control page contains the following options. For com-
plete information on any options see chapter 4, Printer Configura-
tion, of the Reference manual.
Copies Allows you to enter the number of copies to print.
Configuration Menu: Operator Control/Copies
Color
Separation
Allows you to print color separations.
Configuration Menu: Operator Control/Color
Separation
Color
Matching
Allows you to select ICC color matching options.
Configuration Menu: Operator Control/Color
Matching
Color Model Allows you to select between full-color or
monochrome mode.
Configuration Menu: Operator Control/
Color Model
Collation Allows you to turn collation Off or On.
Configuration Menu: Operator Control/Collation
Orientation Allows you to select Portrait or Landscape
orientation.
Configuration Menu: Operator Control/
Orientation
Default
Inputbin
Allows you to choose the default as the input
source.
Configuration Menu: Operator Control/Inputbin
Outputbin Identifies the location where printed media will be
deposited.
Configuration Menu: Operator Control/Outputbin
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-12
ueneral 5ettings
The General Settings hotlink takes you to the General Settings page.
Chain
Inputbins
Allows you to set input bin chaining to Off or On.vt
Configuration Menu: Operator Control/
Chain Inputbins
Multipurpose
Size
Allows you to specify the type of media in the
multipurpose tray.
Configuration Menu: Operator Control/
Multipurpose Sz
Version Specifies the version youre using.
Configuration Menu: No equivalents
Release Specifies the release number of the printer.
Configuration Menu: No equivalents
ettinq Link
(ommunication
ettinq
Printer nome
Page
6-13 CrownView Printer web Page
This page also provides hotlinks to several groups of printer
configuration settings. Each is described in more detail in the
following pages:
Printer Setting on page 6-14
Communication Settings and Input Buffer Sizes on page 6-15
Paper Sources on page 6-16
Options on page 6-17
Current Memory Configuration on page 6-17
Hard Disk Status on page 6-19
Timeouts on page 6-20
You can view this information to see the status of the printer, but you can
change it only by accessing the printers configuration menu through the
printer control panel, a remote or local console, or CrownAdmin.
Serial Number Specifies the serial number of the printer.
Configuration Menu: No equivalents
Sheets
Printed
Specifies the number of sheets printed.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Faces Printed Specifies the number of faces printed.
Configuration Menu: Configuration Menu:
Operator Control/Consumables/Print Statistics
A3/11x17
Sheets
Printed
Specifies the number of A3/11x17 sheets printed.
Configuration Menu: Operator Control/
Consumables/Print Statistics
RAM Size Specifies the RAM size.
Configuration Menu: Administration/Memory/MB
Presenter Menu
Typefaces in
RAM
Specifies the number of typefaces in RAM.
Configuration Menu: No equivalents
Printer nome
Page
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Printer 5etting
This table provides you with data relative to the settings of the printer.
Compatibility
Level
Identifies the PostScript emulation level.
Configuration Menu: No equivalent
Do Startup
Page
Identifies whether the printer startup page is
turned on or off.
Configuration Menu: Administration/Startup
Options/Do Start Page
Do Error
Handler
Identifies whether the PostScript Error Handler is
on or off. Error Handler is a diagnostic tool that
identifies PostScript errors encountered during a
print job.
Configuration Menu: Administration/Startup
Options/Do Error Handler
Do Sys/Start Identifies whether the printer controller checks the
hard disk for a PostScript file named SYS\START
and then executes the file. This file does not print.
Configuration Menu: Administration/Startup
Options/Do Sys Start
Is Password
0?
Identifies whether the Administration menu
password is set.
0=Off
Configuration Menu: Installation/Use Admin Pwd
Default
Chaining
Identifies whether tray chaining is enabled or
disabled. Tray chaining allows the printer to draw
media from another input source with either the
same or any size and type of media (dependent
on the choice selected) automatically when the
first input source empties.
Configuration Menu: Operator Control/
Chain Inputbins
Default Paper
Tray
Tells you which input source is the default.
Configuration Menu: Operator Control/Inputbin
Printer nome
Page
6-15 CrownView Printer web Page
Communication 5ettings and lnput Buffer 5izes
This hotlink displays a screen that shows the communications set-
tings of the printer.
Default
Output Tray
Tells you which output location is the default.
Configuration Menu: Operator Control/Outputbin
Number of
Paper Trays
Tells you the number of media cassettes available
on your printer in addition to the multipurpose tray.
Configuration Menu: No equivalent.
Page Stack
Order
Tells you how printed pages will be stacked in the
output bin (face up or face down).
Configuration Menu: No equivalent.
Left Margin Identifies the amount (in .01" increments) the
image is adjusted horizontally on the page.
Configuration Menu: Administration/Engine/
Image Alignment/Horiz Offset
Top Margin Identifies the amount (in .01" increments) the
image is adjusted vertically on the page.
Configuration Menu: Administration/Engine/
Image Alignment/Vertical Offset
Resolution Identifies the printer resolution.
Configuration Menu: Administration/Engine/
Def. Resolution
Multi-Res Identifies whether the printer provides QMS Multi-
Res technology.
Configuration Menu: No equivalent.
Serial RS-
232C
Identifies the settings for the serial interface.
Configuration Menu: Administration/
Communications/Serial
Parallel Identifies the settings for the parallel interface.
Configuration Menu: Administration/
Communications/Parallel
Printer nome
Page
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Paper 5ources
This hotlink provides media source information.
Optional NIC Identifies the settings for the optional network
interface.
Configuration Menu: Administration/
Communications/Optional NIC
Resident NIC Identifies the settings for the resident network
(CrownNet Ethernet) interface.
Configuration Menu: Administration/
Communications/Resident NIC
Shared Spool-
ing Size
Identifies the total amount of spooling space
shared by the interfaces.
Configuration Menu: No equivalent
Upper Identifies the size and type of media currently
installed in the upper tray.
Configuration Menus: Operator Control/Media/
For Upper Bin
Optional1 Identifies the size and type of media currently
installed in the top cassette in the optional large-
capacity input feeder.
Configuration Menu: No equivalent.
Optional2 Identifies the size and type of media currently
installed in the middle cassette in the optional
large-capacity input feeder.
Configuration Menu: No equivalent.
Optional3 Identifies the size and type of media currently
installed in the bottom cassette in the optional
large-capacity input feeder.
Configuration Menu: No equivalent.
Printer nome
Page
6-17 CrownView Printer web Page
uptions
Current Hemory Configuration
Memory configuration affects the number of jobs that can be
accepted by the printer, the number of options available simulta-
neously, the number of downloadable fonts and emulations that can
be stored, and overall printer performance.
Multipurpose Identifies the size and type of media currently
installed in the multipurpose tray.
Configuration Menu: Operator Control/
Multipurpose Sz, Operator Control/Media/For MPT
Bin
Disk(s) Identifies how many hard disks are attached to the
printer and what their addresses are.
Configuration Menu: No equivalent
Emulations Identifies the installed emulations.
Configuration Menu: No equivalent
Host Input
Spool
Shows the size (in KB) of the Host Input field, also
known as K Mem for Spool. This memory client
stores incoming data from all the interfaces until
the emulation can process the print job.
Configuration Menu: Administration/Memory/
Manual Config/K Mem for Spool
Display List Shows the size (in KB) of the Display List, also
known as K Mem Display. This client stores
compressed representations, or blocks, of the
pages to be printed.
Configuration Menu: Administration/Memory/
Manual/Config/K/Mem Display
Printer nome
Page
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PostScript
Font Cache
Shows the size (in KB) of the Font Cache, also
known as K Mem for PS Fonts. This memory client
stores bitmapped representations of previously
scaled PostScript fonts.
Configuration Menu: Administration/Memory/
Manual Config/K Mem for PS Fonts
PostScript
HEAP
Shows the size (in KB) of the Heap, also known as
K Mem for PSHeap, PostScript VM, and Virtual
Memory. This client holds downloaded fonts, Post-
Script operators, and forms.
Configuration Menu: Administration/Memory/
Manual Config/K Mem for PSHeap
Framebuffer Shows the size (in KB) of the Frame Buffer. This
client holds rasterized or bitmapped images of
page faces which are ready to be sent to the print
engine.
Configuration Menu: Administration/Memory/
Manual Config/Framebuffer
Emulation Shows the size (in KB) of the Emulation client,
also known as K Mem Emulation. This client is
used to store any optional emulations, such as
LN03 Plus.
Configuration Menu: Administration/Memory/
Manual Config/K Mem Emulation
Emulation
Temporary
Shows the size (in KB) of the Emulation
Temporary client. This client is used by non-
PostScript emulations for storing downloaded
(soft) fonts, forms, or macros.
Configuration Menu: Administration/Memory/
Manual Config/K Mem Emul. Temp
Printer nome
Page
6-19 CrownView Printer web Page
nard uisk 5tatus
This hotlink provides the status of the hard disk.
DiskCache Shows the size (in KB) of the Disk Cache. This
memory client stores frequently used data in
system memory instead of continually storing and
retrieving it from a hard disk.
Configuration Menu: Administration/Memory/
Manual Config/K Mem/Disk Cache
System Use Shows the size (in KB) of the System Use. Also
known as System Memory, this non-configurable
client is the amount of RAM used to run the
printers operating system. Its never increased or
decreased. The system memory subtracted from
the total amount of RAM identifies the amount of
RAM available for all the other memory clients.
Configuration Menu: No equivalent
Printer
Memory
Shows the size (in KB) of the total amount of RAM
that your printer has.
Configuration Menu: Administration/Memory/
Manual Config/MB Printer Mem
Disk(s) Provides the name, size, and free space on all
attached hard disks.
Configuration Menu: No equivalent
Total Identifies the total space and free space on all
attached hard disks.
Configuration Menu: No equivalent
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-2u
1imeouts
This hotlink provides the status on established timeouts.
Wait Shows the maximum number of seconds the
PostScript emulation waits for incoming data.
Configuration Menu: Administration/
Communications/Timeouts/PS Wait Timeout
Job This shows the maximum number of seconds the
printer processes a print job before it ends the job.
Configuration Menu: Administration/
Communications/Timeouts/Job Timeout
Emulation Shows the maximum number of seconds emula-
tions other than PostScript wait for incoming data.
Configuration Menu: Administration/
Communications/Timeouts/Emulation Timeout
ESP Shows the maximum number of seconds the
printer uses to match an emulation before printing
the job in the default emulation.
Configuration Menu: Administration/
Communications/Timeouts/ESP Timeout
Printer nome
Page
6-21 CrownView Printer web Page
Printer Jobs
The Printer Jobs hotlink on the home page jumps to the Printer Jobs
page. This page contains information about the current jobs the
printer is processing and information on the previous five jobs printed.
(urrent 3ol
tatu
lreviou
3ol tatu
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-22
Consumable 5tatus
The Consumable Status hotlink on the home page jumps to the Con-
sumable Status page. This page contains information about the level
of usage of all of the printers consumables.
Job Indicates the job number of the current print jobs
and up to five previous print jobs.
Configuration Menu: No equivalent.
Status Indicates the status of each job. (Interpreting,
Spooling, Spooled, Printing, Printed)
Configuration Menu: No equivalent
Prio[rity] Shows the priority of each job.
Configuration Menu: No equivalent
Owner Shows the name of the owner of each current job.
Configuration Menu: No equivalent
Title Shows the title of each job.
Configuration Menu: No equivalent
Interface Identifies the interface over which the job was sent
to the printer.
Configuration Menu: No equivalent
Sheet Shows the number of physical sheets of media
printed for each job.
Configuration Menu: No equivalent.
Page Indicates the number of pages printed for
each job.
Configuration Menu: No equivalent
Printer nome
Page
6-23 CrownView Printer web Page
Note: The scales are an estimate, reported as a percentage, and do
not indicate the exact amount of consumables used. In addition, the
life expectancy of each consumable is based on printing under
specific operating conditions, such as media type, number of color
planes, page size, and page coverage (usually 5% coverage of letter/
A4-size media). The actual life expectancy will vary depending on
these and other printing variables, including continuous or intermittent
printing, ambient temperature, and humidity.
Consumable
Name
Identifies the consumable (for example, Black
Toner or 20K PM Service).
Configuration Menus: Operator Control/
Consumables and Administration/Consumables
Consumable
Max Number
Shows the maximum capacity of the consumable
(for example, 10000 planes or 120000 sheets).
Configuration Menus: Operator Control/
Consumables and Administration/Consumables
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-24
Accounting
The Accounting hotlink on the home page jumps to the Accounting page,
which contains information about accounting configuration settings.
Consumable
Usage
Gauges
Shows the remaining amount of the consumable
(in percentages, not planes, faces, or sheets).
Configuration Menus: Operator Control/
Consumables and Administration/Consumables
Mode Shows whether accounting is enabled or disabled.
Configuration Menu: Operator Control/
Accounting/Mode
Disk Space Shows how much disk space is allocated to job
accounting files.
Configuration Menu: Operator Control/
Accounting/Disk Space
Printer nome
Page
6-25 CrownView Printer web Page
5tatistics
The Statistics hotlink on the home page jumps to the Statistics page,
which provides printer usage statistics.
File Segment Shows whether accounting information is stored in
the printer in a single file or in multiple files.
Configuration Menu: Operator Control/
Accounting/File Segment
System
Release
Identifies the release number of the printers
system code.
Configuration Menu: No equivalent
Serial Number Identifies the printers serial number.
Configuration Menu: No equivalent
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-26
Consumables Shows the maximum life, percent remaining, and
count remaining statistics for each of the toner
cartridges, waste toner box, fuser oil roller, OPC
drum cartridge, fuser unit, belt cleaner, and belt
transfer roller.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Maintenance Shows the maximum life, percent remaining, and
count remaining statistics for the 450K
maintenance.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Sheets Shows the number of sheets of various media
sizes and types printed during the lifetime of the
printer, the current user-defined period, and the
current service period.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Faces Shows the number of letter-sized monochrome
and full-color faces printed at 5% coverage of
each color during the lifetime of the printer, the
current user-defined period, and the current
service period.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Planes Shows the number of planes printed of each color
as well as the total number of planes printed
during the lifetime of the printer, the current user-
defined period, and the current service period.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Printer nome
Page
6-27 CrownView Printer web Page
5ystem 5upport Page
The System Support hotlink on the home page jumps to the System
Support page. This page can be used to set up internal support for
the printer as well as to link to the QMS web site. Once youve made
the necessary changes, choose the Submit button.
Note: If the page refresh rate is set to too small a time interval, you
may lose your changes before you choose the Submit button.
Coverage Shows the average letter-size page coverage of
each color as well as the average total letter-sized
page coverage of toner during the lifetime of the
printer, the current user-defined period, and the
current service period.
Configuration Menu: Operator Control/
Consumables/Print Statistics
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-28
Select the
desired page
refresh rate
The rate at which information in the form is reset to
the current printer settings.
If you need
assistance,
contact
A text box for entering the name of a local expert
Configuration Menu: No equivalent
Contact
Number
A text box for entering a local or QMS contact
number
Configuration Menu: No equivalent
Printer nome
Page
6-29 CrownView Printer web Page
Printer Help
URL
A text box for entering a local or QMS printer help
URL (web address)
Configuration Menu: No equivalent
QMS
Corporate
URL
The QMS corporate URL (web address)
Configuration Menu: No equivalent
For Product
or Dealer
Information
A text box for entering a local or QMS contact
number.
Configuration Menu: No equivalent
SMTP Mail
Server
Address
A text box for entering the SMTP mail server
address for handling email from the printer.
Configuration Menu: No equivalent
SMTP
Senders
Domain
A text box for entering the domain name of the
printer.
Configuration Menu: No equivalent
Senders
address
A text box for entering the address of the printer
on the network.
Configuration Menu: No equivalent
To A text box for entering the address of the recipient
of email sent from the printer.
Configuration Menu: No equivalent
CC
(Separated by
commas)
A text box for entering the addresses of copied
recipients of email from the printer. Maximum of 8.
Configuration Menu: No equivalent
Subject A text box for entering the subject line of the email
message generated by the printer.
Configuration Menu: No equivalent
When to send
email on
printer error
Sets the delay for sending an email message after
the printer error condition.
Configuration Menu: No equivalent
Printer nome
Page
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation 6-3u
qM5, lnc. Page
The QMS, Inc. hotlink on the home page jumps to the QMS web site
configured on the System Support page (QMS Corporate URL). From
the QMS web site you can access information about other QMS print-
ers, contact information, a FAQ database, printer manuals, and online
performance support.
Email sent via Shows the network interface that sent the email
message from the printer.
Configuration Menu: No equivalent
Printer nome
Page
6-31 CrownView Printer web Page
unline nelp Page
The Online Help hotlink on the home page jumps to any help informa-
tion that has been configured on the System Support page (Printer
Help URL). You can configure this to jump to your own help web site
set up on your local intranet or to the QMS online help system infor-
mation for your QMS print system.
web Page nelp 5ystem
Your printer web page is supported with help and support tools
located at the QMS web site. If you typed in the QMS online perfor-
mance support address on the System Support page (Printer Help
URL), when you click on the Online Help button on the printer home
page youll be linked to an HTML page located at the QMS web site.
From here you can link to a topic which applies to your specific prob-
lem. You can also access a list of current FAQs (Frequently Asked
Questions) about your print system.
7
Media Jams
ln 1bis Cbapter . . .
Automatic Jam Recovery on page 7-2
Preventing Media Jams on page 7-2
Understanding the Media Path on page 7-3
Understanding Media Jam Status Messages on page 7-4
Removing Media Jams on page 7-4
lntroduction
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-2
lntroduction
This chapter explains automatic jam recovery, discusses how to pre-
vent media jams, and then provides detailed information on how to
find and remove media jams.
Automatic Jam kecovery
The QMS magicolor 330 Print System provides automatic jam recov-
ery (when enabled through the Administration/Engine/Page Recovery
menu). After you remove any jammed media, printing automatically
resumes from the page the printer stopped at when the jam occurred.
Note: For automatic jam recovery to work, it is necessary to leave the
printer turned on when you remove the jammed media. After the jam
is cleared, open and close the front cover before printing. Printing will
not resume until you do this.
Preventing Media Jams
There are several things you can do to reduce the occurrence of
media jams.
Make sure your printer is on a hard, flat, level surface.
Use paper, envelopes, labels, and transparencies that match the
printer specifications.
Make sure the media is not folded, wrinkled, or excessively curled.
Do not overfill the media cassette. The cassette has a fill-limit
mark on the inside left side.
If you have problems with double feeding of paper, remove it from
the cassette and fan the sheets. They may be sticking together.
Note: Do not fan transparencies, since this causes static in them.
Understanding
tbe Media Patb
7-3 Media Jams
Store media in a dry location away from moisture and humidity.
Make sure youve loaded the media correct side up:
Cassette: printing side down.
Multipurpose tray: printing side up.
Many manufacturers place an arrow on the end of the wrapper to
indicate the printing side. If you cant determine which side of the
media to print on, remove the media from the cassette, rotate
the stack a half-turn, turn the stack over, and then place it back in
the printer.
Understanding tbe Media Patb
Understanding the printers media path will help you locate media jams.
The media cassette is located at the bottom front of the printer. The
media is picked from the cassette or multipurpose tray past the regis-
tration roller (possible jam area 1), passed under the transfer belt,
passed through the fuser (possible jam area 2), and delivered via the
media exit unit (possible jam area 3) to the output tray.
1oner (artriqe
6|ank meia
6|ank meia
meia
lrinte meia
lrinte
meia
0rum
0l(
Fuer
with lmaqe
from ml1
from (aette
keqitration ko||er
1
2
3
Laer 6eam
1ranfer 6e|t
Understanding
Media Jam
5tatus
Messages
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-4
Understanding Media Jam
5tatus Messages
When a jam occurs, the printer icon on the control panel will light up
an amber LED to show the location of the jam. In addition, the
message window on the control panel displays an error message.
Frequent jams in any area indicate that area should be checked,
repaired, or cleaned. Repeated jams may also happen if youre using
the wrong weight print media.
1 Registration jams occur in the area near the standard cas-
sette, multipurpose tray, or optional large-capacity input
feeder. A registration jam may be as simple as a sheet of
media not being picked, or it may be that the media was
picked but not fed properly. When this type of jam occurs,
the message window displays PAPER JAM REGISTRATION.
2 Fuser jams occur in the fuser area. When this type of jam
occurs, the message window displays PAPER JAM FUSER.
3 Exit jams occur as the media nears one of the printers two
exit areas (top or side output bin). When this type of jam
occurs, the message window displays PAPER JAM EXIT.
kemoving Media Jams
To avoid damage to rollers, always remove jammed media gently.
Always try to remove jammed media without tearing it. Any pieces
of media left in the printer, whether large or small, can obstruct
the media path and cause further jams.
If, after clearing the media jam, the jam message in the control panel
window persists, open and close the printers cover. This should clear
the jam message.
If the automatic jam recovery is enabled (Administration/Engine/Page
Recovery menu), once the jammed media is removed and the printer
kemoving
Media Jams
7-5 Media Jams
is operational, the printer should resume printing the job from the
page where the jam occurred.
Clearing Media Jams
If media jams in the printer, clear the jammed media in the
following order:
kegistration Jams
Media cassettes
Multipurpose tray
Right side (top)
Right side (bottom)
Fuser Jams
Left side (bottom)
Eit Jams
Left side (bottom)
Left side (top)
Left ie
(1op)
Left ie
(6ottom)
Multiputpoe 1tsy
kiqht ie (1op)
Meis (sette
kiqht ie (6ottom)
kemoving
Media Jams
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-6
kegistration Jams
1 Jam in tbe Hedia Cassettes
l Jam in tbe Hultipurpose 1ray
a Slowly pull the media
cassette out until it
stops, and remove
the jammed or
creased media.
If the media is
torn, make sure
no pieces are
left inside.
b Press down on
the metal plate
at the bottom of
the media cassette
until it latches.
c Put the media back in
the cassette.
d Slowly push the media cassette back into the printer.
e If you have a large-capacity input feeder, check to see if you
have to repeat steps a-d for any of those cassettes.
a Remove the jammed or
creased media from the
multipurpose tray.
If the media is torn,
make sure no pieces
are left inside.
kemoving
Media Jams
7-7 Media Jams
3 Jam at tbe kigbt 5ide {1op)
WARNING! The fuser unit is hot! Do not remove a jam in this
area until the fuser unit cools.
ACHTUNG! Die Fixiereinheit wird sehr hei! Bitte achten Sie
darauf, da sie diese einige Zeit abkhlen lassen, bevor Sie
einen Papierstau beseitigen.
Caution: Media that hasnt fully passed through the fuser
contains unfused toner that can soil your hands, clothes, or
anything else it gets on. If you accidentally get toner on your
hands, wash them in cool water. If you accidentally get toner on
your clothes, lightly dust them off as much as possible. If some
toner remains on your clothes, use cool, not hot water, to rinse
the toner off, provided your clothing is washable.
b Put the media back
in the tray.
a If media is loaded in
the multipurpose tray,
remove the media.
b If the tray extender is open, close it.
kemoving
Media Jams
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-8
c Pull out the multi-
purpose tray unit as far
as it will go.
d Open the cover by
pulling up on the green
handle.
e Turn the green knob
to move the jammed
media.
f Pull the media out.
If the media is torn,
make sure no pieces
are left inside.
kemoving
Media Jams
7-9 Media Jams
4 Jam at tbe kigbt 5ide {Bottom)
g Lower the green cover.
h Push the multi-
purpose tray unit
back into the
printer.
i Reload the media in the
multipurpose tray.
Note: Confirm that
media is loaded in the
proper direction
printing side up.
a If you have an optional
large-capacity input
feeder, open the cover
on the right side of the
feeder.
b Slowly remove
the jammed or
creased media.
If the media is
torn, make sure
no pieces are
left inside.
c Close the cover.
(over
kemoving
Media Jams
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-1u
ruser Jams
5 Jam at tbe Left 5ide {Bottom)
a Pull out the fuser unit as
far as it will go.
WARNING! Avoid
touching the fuser
directly. It gets very hot,
and you could get
burned.
ACHTUNG! Vermeiden Sie direckte Berhrungen mit der
Fixiereinheit. Diese wird sehr hei und Sie knnten sich
verbrennen.
b Remove the fuser oil
roller.
Caution: Oil on this
roller will come off on
your skin if touched
directly. Shield this roller
from dust and toner
when removing or
inserting into the fusing
unit.
c Remove the jammed media.
If the media is torn, make sure no pieces are left inside.
kemoving
Media Jams
7-11 Media Jams
Eit Jams
6 Jam at tbe Left 5ide {1op)
d Return the fuser oil
roller to the printer.
e Push the fuser unit
firmly back into the
printer.
a Open the upper-
left cover.
kemoving
Media Jams
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 7-12
b Remove the
jammed media.
If the media is torn,
make sure no pieces
are left inside.
c Close the upper-
left cover.
8
1roublesbooting
Printer Problems
ln 1bis Cbapter . . .
Status and Service Messages on page 8-3
Color Matching Method Errors on page 8-14
HP-GL Error Codes and PCL Error Codes on page 8-18
Testing PC-Printer Communication on page 8-19
Testing Macintosh-Printer Communication on page 8-23
Printer Problem Checklist on page 8-24
OPC Drum Problems on page 8-27
Control Panel Problems on page 8-28
Windows Driver Problems on page 8-30
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-2
CrownNet Problems on page 8-30
Output Problems on page 8-31
Kanji Option Kit Problems on page 8-32
Print Quality Problems on page 8-34
Image Defects on page 8-35
Placing a Service Call on page 8-44
lntroduction
8-3 1roublesbooting Printer Problems
lntroduction
This chapter provides information to aid you in resolving printer prob-
lems you may encounter, or at least guide you to the proper sources
for help. Youll find in this chapter tables of common status messages,
a problem checklist, and actions you should take when a specific
problem occurs. There are step-by-step instructions for removing
media jams from key locations along the media path, as well as
descriptions of common print quality problems with corresponding
solutions. Youll also find the information youll need to have before
placing a service call if one becomes necessary.
5tatus and 5ervice Messages
Status and service messages are displayed in the control panel mes-
sage window. They provide information about your printer and help you
locate many problems. When the condition associated with a displayed
message has changed, the message is cleared from the window.
5tatus Messages
Note: Status messages are not displayed while the printer is off line.
This status message... means... Do this...
ACC ALREADY DISABLED The accounting option
selected is now in effect.
No action needed.
ACC ALREADY ENABLED The accounting option
selected is now in effect.
No action needed.
ACC DISABLED The accounting option
selected is now in effect.
No action needed.
ACC ENABLED The accounting option
selected is now in effect.
No action needed.
5tatus and
5ervice Messages
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-4
ACC FILES GOT REMOVED The accounting option is
disabled and the
accounting files are
empty. After a reset, the
files are removed. This
prevents you from
wasting disk space with
empty accounting files.
No action needed.
ACC JOB FILE FULL
ACC PAPER FILE FULL
The job or paper file
is full.
If you want
accounting
enabled, transfer
the job accounting
and paper account-
ing files to your
host computer
using ftp (if avail-
able) or CPA. Then
reset the account-
ing files so that new
jobs can be
accepted. If you
dont want to use
accounting, you
can disable it.
ACC FILE 95% FULL
ACC FILE 90% FULL
ACC FILE 85% FULL
ACC FILE 80% FULL
The Job Accounting File
is 80, 85, 90, or 95% full.
See ACC JOB
FILE FULL
message for action
needed.
ACC FILES NOT EMPTY,
CANNOT SHRINK,
KEEPING OLD SIZE
The Job Accounting file
can be reduced in size
only after a reset when
the file is empty.
No action needed.
x ACTIVE JOBS The printer is on line. (x
identifies the number of
jobs in process.)
No action needed.
This status message... means... Do this...
5tatus and
5ervice Messages
8-5 1roublesbooting Printer Problems
ADJUST INPUTBIN TRAY The specified tray or
cassette is not inserted
correctly.
Adjust the tray or
cassette.
BELT CLEANER LIFE LOW The belt cleaner will soon
need to be replaced.
Either call your
vendor now for
service or wait until
the REPLACE
BELT CLEANER
message displays.
BTR2 LIFE LOW The bias transfer rollers
will soon need to be
replaced.
Either call your
vendor now for
service or wait until
REPLACE BTR2
message displays.
CANCEL JOB The Cancel key has
been pressed, and one
or more of the print jobs
in the print queue are
being canceled.
Press Select and
the oldest job in the
print queue (the
one currently
printing) will
be canceled.
CANCEL ALL JOBS The Cancel key has
been pressed, and one
or more of the print jobs in
the print queue are
being canceled.
Press Select for all
jobs with a printing,
interpreting,
spooled, or termi-
nating status to be
completely
removed from the
system.
COPIER OPTION NOT
INSTALLED
The Copy key was
pressed while the printer
was on-line, but the
CrownCopy option is not
installed.
If you want to copy,
install a Crown-
Copy scanner.
Otherwise, no
action is needed.
CREATED FILE The accounting file has
been created.
No action needed.
This status message... means... Do this...
5tatus and
5ervice Messages
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-6
CREATING XXXXXXXXXXXX
FILE, PLEASE WAIT
The specified accounting
file is created when
accounting is enabled
and the files are not in
existence or these files
are created following a
Reset Accounting.
(XXXXXXXXXXXX
represents the Job
Accounting or Paper
Accounting file.)
Wait. No other
action needed.
END JOB The Cancel key has been
pressed.
Press Select to
provide an end-of-
job indicator for a
print job that does
not have one.
ENERGY SAVER The printer is in Energy
Saver mode.
No action needed.
EXCESSIVE TONER
COVERAGE
The print job has
exceeded the coverage
limit for the printer
(280%).
Enable internal ICC
color matching or
use host-based
color matching with
QMS-supplied ICC
profile.
EXIT COVER OPEN The upper-left cover (the
cover above the fuser unit
through which you access
the printers controller
board) is open.
Close the upper-left
cover.
EXTENDED ACCOUNTING
FILE SIZE
The size of the non-empty
accounting file has been
increased successfully.
No action needed.
FRONT COVER OPEN The front cover is open. Shut the front
cover.
This status message... means... Do this...
5tatus and
5ervice Messages
8-7 1roublesbooting Printer Problems
FUSER MISSING The fuser is not installed. Install the fuser.
FUSER OIL LOW The oil for the fuser unit is
running low.
If you have a new
fuser oil roller on
hand, you may
want to install it
now. If you dont,
order one now. A
limited number of
copies (about 100)
will still print.
However, when the
oil runs out, the
printer stops and
the FUSER OIL
EMPTY message
appears.
FUSER UNIT MISSING The fuser unit is not
installed.
Install the fuser
unit.
HCF COVER OPEN The cover on the right
side of the high-capacity
input feeder is open.
Close the cover.
IDLE The printer is on line, but
no jobs are in process.
No action needed.
INCORRECT OPC DRUM 1 A non-QMS drum
cartridge has been
installed.
Install a QMS OPC
drum cartridge.
INCORRECT OPC DRUM 2 The printer has detected
a problem with the
memory in the OPC drum
cartridge.
Replace the OPC
drum cartridge.
INCORRECT OPC DRUM ID A non-QMS drum
cartridge has been
installed.
Install a QMS OPC
drum cartridge.
This status message... means... Do this...
5tatus and
5ervice Messages
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INITIALIZING The printer is warming up
and getting ready to go
on line.
Wait. No other
action needed.
INPUT IDLE
PRINTING
The printer is on line and
printing jobs already in
the queue. No new jobs
are arriving at the
communication
interfaces.
No action needed.
MP TRAY MISSING The multipurpose tray is
either misinstalled or not
installed.
Adjust or insert the
multipurpose tray.
MP TRAY OPEN The multipurpose tray unit
is open.
Close the
multipurpose tray
unit.
OPC COMM ERROR The engine cant
communicate with the
memory in the OPC drum
cartridge.
Replace the OPC
drum cartridge. If
the problem
remains, call for
service.
OPC COUNTER ERROR The electronic counter that
keeps track of drum rota-
tions has malfunctioned.
Replace the OPC
drum cartridge. If
the problem
remains, call for
service.
OPC DRUM MISSING The OPC drum cartridge
is not installed.
Install the OPC
drum cartridge.
OPC LIFE LOW The OPC drum cartridge
will soon need to be
replaced.
Install a new OPC
drum cartridge or
wait until REPLACE
OPC DRUM
displays.
This status message... means... Do this...
5tatus and
5ervice Messages
8-9 1roublesbooting Printer Problems
OPC VERIFY ERROR The engine cant
communicate with the
memory in the OPC drum
cartridge.
Replace the OPC
drum cartridge. If
the problem
remains, call for
service.
OPTIONAL TRAY x LOW The media is the specified
cassette in the high-
capacity input feeder is
low.
Insert more media.
PAPER JAM EXIT Media has jammed as it
neared one of the
printers two exit areas
(top or side output bin).
Remove the media
jam.
PAPER JAM FUSER Media has jammed in the
fuser area.
Remove the media
jam.
PAPER JAM
REGISTRATION
Media has jammed in the
area near the standard
cassette, multipurpose
tray, or optional large-
capacity input feeder.
Remove the media
jam.
PAPER SIZE MISMATCH The media size specified
in the print job is not in the
tray selected.
Make sure the tray
selected and the
media size match.
PRINTING STATUS A status page is printing Wait until after the
status page prints,
and the message
clears.
REPLACE FUSER OIL
ROLLER
The fuser oil roller needs
replacing.
Install a new fuser
oil roller.
REPLACE OPC DRUM The OPC drum cartridge
needs to be replaced.
Install a new OPC
drum cartridge.
RESETTING ACCOUNTING The reset accounting
operation is in process.
No action needed.
This status message... means... Do this...
5tatus and
5ervice Messages
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SCAN ERROR There may be insufficient
memory to scan the
document from the
scanners automatic
document feeder (ADF).
There may be a media
jam in the ADF.
Add a hard disk,
enable disk swap-
ping, and/or
increase Display
List memory. (Refer
to the ADF scan-
ning section in
chapter 7, Crown-
Copy, of the
Options manual.)
Remove the
media jam.
SCANNER NOT CONNECTED The Copy key has been
pressed, but the scanner
cannot be accessed.
Turn off the printer
and scanner, turn
on the scanner,
wait 5 seconds, and
then turn on the
printer. If this
doesnt work, make
sure the printer and
scanner are cor-
rectly connected.
SCANNING... The CrownCopy scanner
is scanning a document.
No action needed.
x TONER EMPTY The specified color toner
cartridge is empty.
Replace the toner
cartridge.
x TONER LOW The specified color toner
is low. There is enough
toner left to print 330
pages before the printer
stops.
Redistribute the
toner in the car-
tridge, or replace
the cartridge.
x TONER MISSING The specified color toner
cartridge is not installed.
Install a toner
cartridge.
This status message... means... Do this...
5tatus and
5ervice Messages
8-11 1roublesbooting Printer Problems
TOP STACK FULL The top output bin is full. Removed the
printed jobs from
the output bin.
UPPER TRAY LOW The media is the standard
(upper) is low.
Insert more media.
USED OPC END OF LIFE The OPC drum cartridge
installed in the printer has
no useful life left.
Note: Youll see this
message if you install a
used OPC drum car-
tridge in the printer.
Install a new OPC
drum cartridge.
WAITING FOR IDLE An active job is in
process. Access to the
menu is not allowed until
the job is finished.
Wait until the print
job is finished
and the printer
goes idle.
WAITING ON INPUT
END JOB?
The compiler is waiting on
incoming data for the first
job in the queue. The job
may not have an end-of-
job indicator and
therefore cannot end. The
message clears if more
input arrives from the port
or if you press the Cancel
key. No other jobs can be
printed until this job has
ended.
Wait until the job is
finished and the
printer goes idle to
access the
configuration menu.
WARMING UP The printer is warming up. Wait. No other
action needed.
WASTE TONER BOX
MISSING
The waste toner box is
not installed.
Install the waste
toner box.
This status message... means... Do this...
5tatus and
5ervice Messages
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WASTE TONER NEARLY
FULL
The waster toner box is
almost full.
Install a new waste
toner box or wait
until WASTE TONER
FULL displays.
WASTE TONER FULL The waste toner box
needs replacing.
Install a new waste
toner box.
This status message... means... Do this...
5tatus and
5ervice Messages
8-13 1roublesbooting Printer Problems
5ervice Messages
This service message... Means...
CALL FOR SERVICE AUTO DENSITY An error has been detected
with the item indicated in the
service message. Correction
of these errors is performed
by qualified QMS-authorized
service provider only. Contact
the vendor from who you
purchased the printer. If you
cannot get service from your
vendor, see appendix A,
QMS Customer Support, for
more information.
Note: A service message
sometimes occurs as a
result of an unusual combi-
nation of events, not
because of an actual prob-
lem. When the printer stops
and a service message dis-
plays in the message win-
dow, turn the printer off and
then back on. This often
clears the service message
indicator, and printer opera-
tion resumes. Always try this
before making a service call.
CALL FOR SERVICE BTR2 ERROR
CALL FOR SERVICE ENGINE MEMORY
CALL FOR SERVICE ENGINE NVR
CALL FOR SERVICE ENVIRO SENSOR
CALL FOR SERVICE FUSER LAMP
CALL FOR SERVICE FUSER TEMP HIGH
CALL FOR SERVICE FUSER TEMP LOW
CALL FOR SERVICE FUSER WARM UP
CALL FOR SERVICE HIGH DENSITY
CALL FOR SERVICE LOW DENSITY
CALL FOR SERVICE MAIN MOTOR
CALL FOR SERVICE PAPER MOTOR
CALL FOR SERVICE PCDC ERROR
CALL FOR SERVICE ROS MOTOR
CALL FOR SERVICE ROTARY SENSOR
EXCESSIVE TONER COVERAGE
MCU SYNC ERROR
REPLACE BELT CLEANER
REPLACE BTR2
[bias transfer rollers]
REPLACE FUSER
TRC ERROR
Color Matcbing
Metbod Errors
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Color Matcbing Metbod Errors
The following error messages describe problems that may be
encountered when working with color profiles. These messages are
printed on a print jobs trailer page (in the Administration/Special
Pages/Trailer Page select either On Error or Error Only).
This message... means... Do this...
CMM Error 0 - Insufficient
CMM memory.
Not enough memory
has been allocated to
the K Mem Clr Match
memory client.
Increase the amount of
memory assigned to
the Administration/
Memory/Manual
Config/K Mem Clr
Match memory client,
or
Set the device link
quality setting lower
(Operator Control/Color
Matching/Link Quality
menu), or
Limit the number of
color matching profiles
used.
Color Matcbing
Metbod Errors
8-15 1roublesbooting Printer Problems
CMM Error 1 - Not enough
profiles.
An ICC profile file,
specified for the color
matching operation,
was not found.
This error occurs when
you attempt to select a
profile that has not
been loaded.
If this error occurs while
youre trying to access
a user-installed profile,
verify that it has been
properly loaded onto
the printers hard disk
and registered by the
color matching system.
Do this by examining
the Operator Control/
Color Matching/ICC
Simulation or Operator
Control/Color Matching/
ICC RGB Source
menu. The ICC
description field of the
desired profile should
be visible in one of the
menus, depending on
the profile type. If the
profile doesnt show up,
repeat the profile down-
load and registration
sequence.
CMM Error 2 - Bad input
LUT entries.
The input entries in the
color look-up table are
invalid.
This error occurs if the
color matching routines
determine that the pro-
files used to generate a
color matching device
link are invalid.
If this error occurs while
youre using custom
profiles, ensure that the
profile file has not been
corrupted or damaged.
Then repeat the profile
download and registra-
tion sequence.
If the problem persists,
call for service.
CMM Error 3 - Bad output
LUT entries.
The device link table
created by the color
matching routines is
corrupted.
Call for service.
This message... means... Do this...
Color Matcbing
Metbod Errors
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CMM Error 4 - Missing
profile tag.
The custom profile
header information field
has been corrupted.
If this error occurs while
youre using custom
profiles, ensure that the
profile file has not been
corrupted, damaged, or
generated incorrectly.
All color matching pro-
files must adhere to the
ICC profile specification
version 3.0.1, approved
in August 1995. Then
repeat the profile down-
load and registration
sequence.
If the problem persists,
call for service.
CMM Error 5 - Too many
input channels.
The number of input
channels in the ICC
profile is inconsistent
with the device color
space.
If youre using custom
profiles, ensure that the
profile file has not been
corrupted, damaged, or
generated incorrectly.
CMM Error 6 - Too many
output channels.
The number of output
channels in the ICC
profile is inconsistent
with the device color
space.
If youre using custom
profiles, ensure that the
profile file has not been
corrupted, damaged, or
generated incorrectly.
CMM Error 7 - Error in
reverse matrix compute.
The look-up tables
(LUTs) in the ICC profile
are corrupted.
If youre using custom
profiles, ensure that the
profile file has not been
corrupted, damaged, or
generated incorrectly.
This message... means... Do this...
Color Matcbing
Metbod Errors
8-17 1roublesbooting Printer Problems
CMM Error 8 - No device
link loaded.
Color conversion was
attempted, but the
required color matching
generated device link
profile could not be
found.
This error is typically
preceeded by CMM
Error 0 - Insufficient
CMM memory.
Increase the amount of
memory assigned to
the Administration/
Memory/Manual
Config/K Mem Clr
Match memory client.
CMM Error 9 - Unspecified
color matching failure.
The color matching
routines have detected
an unknown error
condition.
Call for service.
CMM Error 10 - CMM file
processing error.
The color matching rou-
tines either could not
find a requested profile
file on the hard disk or
the file has become cor-
rupted.
Ensure that the
required profiles have
been loaded on the
hard disk. If the
problem persists, call
for service.
This message... means... Do this...
nP-uL Error
Codes and PCL
Error Codes
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nP-uL Error Codes and PCL
Error Codes
The following tables list error codes that could appear on the printer
message window when running the HP-GL or PCL emulation.
HP-GL
Error
Codes
Description
PCL
Error
Codes
Description
0 Not enough memory
for job.
0 Not enough memory
for job.
1 Too many
transformations.
1 State lost.
2 Math error. 2 Math error.
3 Job aborted. 3 Job aborted.
4 Instruction
not recognized.
4 Out of memory
for macros.
5 Wrong number
of parameters.
5 Disk full. Cannot
store fonts.
6 Out of range parameter,
or illegal character.
6 - 13 Internal error 1 - 8.
7 Not used.
8 Unknown character set.
9 Position overflow.
10 Buffer overflow.
11 Not used.
1esting PC-Printer
Communication
8-19 1roublesbooting Printer Problems
1esting PC-Printer
Communication
To test communication between your printer and your PC, first create
a short file that ejects a page from the printer. Then send the file to
the printer.
Creating tbe 1est rile
To create the test file, type the following commands at the DOS
prompt:
copy con printest.ps
showpage
^D^Z
(All commands above except the DOS copy command are case sen-
sitive and must be typed exactly as shown.) Showpage is a Post-
Script command that prints a blank page. The symbol means to
press the Enter key. To produce the ^D and ^Z, press and hold down
the Ctrl key while you type the appropriate letters (d and z). These
characters signify the end of the file and must always be included.
5ending tbe 1est rile
Parallel Communication
1 To send the PRINTEST.PS file (you just created) to the
printer, type
copy /b printest.ps lpt#
where # is the port number (1 to 3).
Note: If the PC has more than one parallel port, they're probably
labeled. If not, check the PC documentation for the LPT port
names.
1esting PC-Printer
Communication
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2 If the printer and PC are communicating, a blank page ejects
from the printer.
If a blank page doesnt eject and you typed the file correctly, you
may want to check your AUTOEXEC.BAT file to see if LPT1 (the
parallel port) is being directed to COM1 (the serial port):
a If the AUTOEXEC.BAT file contains the line
MODE LPT1:=COM1:
delete it.
b Then type
MODE LPT1:,,P
The P represents infinite retry and it tells the PC to send
print jobs until the printer accepts them.
c Restart the PC and retry the communication test.
Refer to your DOS documentation for more information.
5erial Communication
1 To send the PRINTEST.PS file you just created to the
printer, type
copy /b printest.ps com#
where # is the port number (1 to 4).
Note: If the PC has more than one serial port, they're probably
labeled. If not, check the PCs documentation for the COM
port names.
2 If the printer and PC are communicating, a blank page ejects
from the printer.
If a blank page doesnt eject and you typed the file correctly, you
may want to check your AUTOEXEC.BAT file in DOS to make
sure that the printer's serial port settings match those of the PC.
a Look for a command line like this in your AUTOEXEC.BAT
file:
MODE COM1:9600,N,8,1,P
1esting PC-Printer
Communication
8-21 1roublesbooting Printer Problems
In this example, the serial port settings are 9600 for baud
rate, N (no) parity, 8 data bits, and 1 stop bit. The P stands
for infinite retry.
Note: If the mode statement isnt in your AUTOEXEC.BAT
file, you may temporarily set these parameters at the DOS
prompt to continue this test by typing the mode statement as
shown above. To make this setting permanent, youll need to
add this statement to your AUTOEXEC.BAT file.
b Restart the PC, and then check the startup page, which prints
when you turn on the printer (unless you disabled it). This
tells you the current serial port settings for the printer.
c If the serial settings (baud rate, parity, data bits, and stop bits)
shown on the startup page match those in your
AUTOEXEC.BAT file, you need make no further changes. Go
to the section Special PC Concerns later in this chapter.
If the printers serial port settings are different from your PCs
settings, use the printer control panel, as described in the fol-
lowing section, Changing Serial Port Settings, to make
them match.
Cbanging 5erial Port 5ettings
Since your printer is configured at the factory for the most typical
printing environments, the serial settings in your AUTOEXEC.BAT file
and on the start-up page should be the same. However, if they differ,
you must configure the printer to use the serial settings specified in
the AUTOEXEC.BAT file. Use the information in the following table.
Press this
key...
to... The message window
reads...
Online/
Offline
Turn off the Ready indicator and
enable printer configuration.
IDLE
Menu Access the configuration menu. CONFIGURATION
OPERATOR CONTROL
1esting PC-Printer
Communication
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Next Advance to the Administration
menu.
CONFIGURATION
ADMINISTRATION
Select Access the Administration menu. ADMINISTRATION
COMMUNICATIONS
Select Access the Communications
menu.
COMMUNICATIONS
TIMEOUTS
Next Advance to the Serial menu. COMMUNICATIONS
SERIAL
Select Access the Serial menu. SERIAL
MODE
Next (one or
more times)
Advance to the Baud Rate menu. SERIAL
BAUD RATE
Select Access the Baud Rate menu. BAUD RATE
*9600
Next (one or
more times)
Advance to the correct baud rate. BAUD RATE
#
Select Select the displayed baud rate. #
IS SELECTED
SERIAL
BAUD RATE
Note If you need to change other settings, press the Next key to
access the appropriate menu option, and then return to the
point where you press the Select key to access the
Administration menu and select the new settings.
Online/
Offline
Access the Save Changes option. SAVE CHANGES?
*NO
Next Advance to the Yes option. SAVE CHANGES?
YES
Press this
key...
to... The message window
reads...
1esting
Macintosb-Printer
Communication
8-23 1roublesbooting Printer Problems
Verifying tbe 5erial 5etting Cbanges
1 Turn the printer off and on again to produce a startup page.
2 Compare the serial port settings listed on the startup page to
those in your AUTOEXEC.BAT file.
3 Try the communication test again.
If a blank page ejects from the printer, the printer and the PC are
communicating. If a blank page doesnt eject and you typed the file
correctly, refer to your DOS documentation for more information.
1esting Macintosb-Printer
Communication
1esting Macintosb Communication
You can check communication between the printer selected in the
Chooser and the Macintosh by sending a file to the printer from an
application (see your application documentation for more information)
or by printing a directory, as described here:
1 Display a disk or folder window.
2 Set up page information.
a From the File menu choose Page Setup.
b Select paper size, orientation, and other necessary options.
c Choose OK.
Select Save changes. IDLE
Online/
Offline
Put the printer back on line (the
Ready indicator lights).
IDLE
Press this
key...
to... The message window
reads...
Printer Problem
Cbecklist
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3 Print a directory or a window.
a From the File menu choose Print Directory or Print Window. A
dialog box appears.
b Select the printing options you want, and then choose OK.
A printout representing the current directory or window
should print.
Printer Problem Cbecklist
This section contains a list of possible printer problems and solutions.
If youve just installed your printer, be sure youve followed the steps
in chapter 2, Setting Up Your Printer, in the Getting Started manual.
If a problem occurs with the printer, determine the cause and remedy
according to the category of the problem, as follows:
Power problems
OPC drum problems
Control panel problems
Windows driver problems
CrownNet problems
Output problems
Kanji option kit problems
Print quality problems
Paper transport problems
Unusual sounds problems
If the symptom does not apply to one of the above categories, or
if the problem cannot be resolved by the prescribed procedure,
turn the printer off, unplug the power cord, and contact your vendor
for assistance.
Printer Problem
Cbecklist
8-25 1roublesbooting Printer Problems
WARNING! Before performing any troubleshooting, be sure to turn
the printer off and unplug it to prevent shock.
ACHTUNG! Bevor Sie im Gert nach Fehlern suchen, vergewissem
Sie sick, da der Drucker ausgeschaltet und aus der Steckdose
ausgesteckt ist.
If there is no status message in the control panel message window,
use the following steps to identify the source of your problem and to
learn of possible solutions:
1 Does the printer power light come on?
YESGo to question 2.
NOCheck the following:
Is power supplied to the AC outlet?
Is the power cord plugged securely into both the power
outlet and the printer? Turn the power switch off, and
plug in the power cord connection firmly; then turn the
power switch on.
Note: In compliance with UL guidelines, The appliance inlet
is considered to be the main disconnect device.
Is the printer power switch in the On position ( I )?
Is the power outlet working?
Does the line AC voltage from the power outlet match the
printers power requirements? See appendix B, Techni-
cal Specifications, in the Reference manual.
Printer Problem
Cbecklist
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2 Is the power frequently interrupted?
YESGo to question 3.
NOCheck the following:
Is your power being interrupted from an outside source?
Turn the printer off, disconnect the power cord from the
outlet, and contact your utility supplier.
Do you think it might be caused by a defective printer?
Turn the printer off, disconnect the power cord from the
outlet, and contact your vendor.
3 Can you print a status page?
YESGo to question 4.
NOCheck the following:
Is the printer off line before you try to enter the Adminis-
tration/Special Pages/Print Status menu? It should be.
Does the cassette have paper? If it is out of paper,
the PAPER OUT message displays and the Error
indicator lights.
Are all the printer covers closed securely?
Is there a media jam? If a paper jam message displays
and the Error indicator lights, go to one of the following
sections in this chapter on clearing a media jam.
4 Is the printer receiving data from the computer?
If the Data indicator blinks after a file is sent, the printer is receiv-
ing the data. If not, check the following:
Is the printer on line? The online indicator should be on
and the message window should display IDLE.
Has the emulation been changed from ESP to an
emulation that doesnt match the file you are
sending. See chapter 4, Printer Configuration,
in the Reference manual.
uPC urum
Problems
8-27 1roublesbooting Printer Problems
Print a status page from the control panel. If you are
using the serial interface, is the baud rate (speed of data
transmission) of the printer, the computer, and your soft-
ware application the same? See chapter 4, Printer Con-
figuration, in the Reference manual.
If you still cannot identify the problem, contact
your vendor.
5 Is the printer printing codes or not printing at all when in
ESP mode?
Reconfigure the port to the specific printer emulation of
the file you are trying to print. See chapter 4, Printer
Configuration, in the Reference manual for instructions.
If a PostScript file prints PostScript statements while the
printer is in ESP mode, increase the ESP timeout. See
chapter 4, Printer Configuration, in the Reference man-
ual for instructions.
If you continue to have problems with the ESP mode
selecting the appropriate printer emulation, contact
your vendor.
uPC urum Problems
The OPC drum is extremely sensitive to bright light and direct sun-
light. Always leave it in its protective bag until you are ready to install
it. Any exposure to light should be limited to two minutes. If you sus-
pect the belt is damaged due to exposure to light, put the drum in a
dark place to recover. Depending on the amount of exposure, recov-
ery may take up to two hours. Recovery time is dependent on the
amount of exposure sustained, and recovery is not guaranteed.
Control Panel
Problems
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Control Panel Problems
uata lndicator 5tays Lit
If the printer has warmed up and the Data indicator stays on, two
problems may exist. If you are downloading additional typefaces, too
many can overload the printers memory, causing the printer to reset
and lose information previously downloaded to RAM. Make sure you
have enough printer memory.
On a LocalTalk network, Macintosh computers sometimes interfere
with each other. If this happens often, reinstall the LaserWriter and
Laser Prep files, which reset the printer. If neither of these is the prob-
lem, place a service call to your vendor.
No Advanced 5tatus Page
If your printer prints a standard status page even though youve con-
figured the printer in the Administration/Special Pages/Status Page
Type menu to print an advanced status page, your printer probably
doesnt have enough free memory available. To print an advanced
status page you may need to reduce the amount of memory assigned
to one or more of the memory clients or add more memory (see the
Memory section in chapter 5, Additional Technical Information, in
the Reference manual for information about memory clients).
No 5tartup Page
If the Ready indicator is on, but no startup page prints, check the fol-
lowing:
1 Has the startup page been disabled?
Use the control panel to make sure the startup page is enabled.
2 Did you wait long enough? From a cold start, the printer
takes approximately 3 minutes to warm up.
Be sure you wait long enough for a startup page before suspect-
ing a problem.
Control Panel
Problems
8-29 1roublesbooting Printer Problems
3 Check that the paper cassettes are loaded with paper, in
place and secure.
4 Check for a media jam.
5 Make sure a toner cartridge is installed.
If you still have not solved the problem, you need to call your vendor
for help. See Placing a Service Call on page 8-44 for information on
how to contact your vendor.
Paper Jam Message 5tays un
If a PAPER JAM message stays on, open the printer and clear the
jam. If the message is still there, try opening and closing the top
of the printer again. See the preceding section on clearing media
jams for more information. Make sure your printer is on a hard, flat,
level surface.
Printer kesets
Occasionally, Macintosh applications interfere with each other. Appli-
cations send a printer prep file to the printer at the beginning of each
document. Other prep files cannot be sent without resetting the
printer. Monitor your activities to see if there is a correlation between
your use of a certain application and the printer resetting. If so, con-
tact the application developer.
Downloading too many typefaces can overload the printer memory
and cause the printer to reset to default. Additional memory (RAM),
which can be used for font storage, is available and easily installed.
Contact your vendor for information on RAM upgrades.
If the printer resets in other circumstances, you should call your ven-
dor for service.
Post5cript Errors
If your printer is having trouble printing when using PostScript emula-
tion, you should turn on the Error Handler in the control panel menu.
windows uriver
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-3u
Error Handler is a diagnostic tool that identifies PostScript errors
encountered during a print job.
windows uriver Problems
Printer uescription riles
If you experience problems either when installing or using printer
description files on a PC, see Notes on Installing Printer
Description Files in chapter 3, Connecting to a PC, in the
Getting Started manual.
CrownNet Problems
If you have trouble installing and setting up your QMS CrownNet
interface, check the following:
If the printer requires a network interface card, is it correctly
installed in the printer?
Is the printer connected to the network?
Is the printer plugged in, turned on, and correctly configured?
Menu Administration/Startup Options/Do Error Handler
Choices YesLoad the Error Handler.
NoDont load the Error Handler.
Default No
Notes Refer to the PostScript Language Reference Manual (Adobe
Systems Incorporated, Reading, PA: Addison-Wesley, 1990,
ISBN 0-201-18127-4) for information on PostScript errors.
You must reboot the printer after turning on the error handler.
uutput Problems
8-31 1roublesbooting Printer Problems
Do the printer startup and status pages list the interface? Is the
configuration information correct?
Is the interface enabled?
Is the appropriate protocol (or protocols) enabled?
Are all printer and protocol addresses configured correctly?
uutput Problems
12uu12uu dpi Printing Unavailable
The amount of RAM installed in your printer governs which reso-
lutions can be used with each media size. If you have a QMS
magicolor 330 Print System with
64 MB RAM, you can print at 600x600 dpi resolution on all
media sizes.
192 MB RAM, you can print at 1200x1200 dpi resolution on
all media sizes.
Check the startup page to make sure the printer has enough
RAM installed. See chapter 2, Memory and System Software, in
the Options manual for information on installing additional RAM.
If you have enough RAM installed, and you have configured the
printer from the control panel to print at 600x600 or 1200x1200
dpi resolution (Administration/Engine/Def Resolution menu) but
the printer continues printing at a lower resolution, you may need
additional memory allocated to the frame buffer.
To allocate the correct amount of memory, use the Memory/Quick
Config menu to choose the correct resolution and paper size for
your printing. See chapter 4, Printer Configuration, in the Refer-
ence manual for more information.
Kanji uption Kit
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-32
Blank Pages
If a blank startup page ejects or blank pages come out during a print-
ing job, try the following:
1 Check the toner cartridges.
The image does not print if the cartridges are empty.
2 If the toner cartridges are not empty and blank pages are
ejecting, take each cartridge out, rock it from side to side,
and reinstall it in the printer.
3 If these solutions do not work, contact your vendor to pur-
chase another toner cartridge.
Not All Pages Print
If the printer stops printing in the middle of your file, try the following:
1 Check your cable.
You could have the wrong kind of cable, or your printer may not
be configured for the correct cable and port.
2 Make sure no one pressed the Cancel key while your job was
printing.
3 Check the message window to see if the cassette you are
using is out of media.
Kanji uption Kit Problems
Use the information in this section to locate and solve problems that
may arise when installing and using the Kanji SIMM kit.
Can't uownload Kanji ronts
Are you attempting to download Kanji TrueType fonts using the
PS Executive Series Utilities?
Kanji uption Kit
Problems
8-33 1roublesbooting Printer Problems
This utility cannot be used to download Kanji TrueType fonts. See
your Kanji TrueType font software documentation for information
on how to download these fonts.
Did the printer run out of memory while downloading Kanji fonts?
If you experience memory problems when downloading Kanji
fonts, then you can do one of the following to increase
printer memory:
Add 4 MB more printer memory. See SIMM, later in this sec-
tion for complete information.
Decrease the number of fonts that you are downloading.
When downloading a large number of fonts, packet them in
smaller groups for downloading. (For example, instead of
downloading 4 fonts at one time, download 2).
Are you getting the following message:
The Resolution of this PostScript Device
Exceeds the Maximum Resolution Specified in the
Licensing Agreement.
It is possible to get this message when attempting to download
Adobe Type Library or Morisawa Type Library Kanji fonts without
first downloading the JFontPrep file.
If you get this message, you must download this file.
Can't Access Kanji ronts
Does the startup page indicate that the Kanji internal IDE hard
disk is on line?
When this disk is on line, Japanese fonts print in the lower half of
the startup page. If not, check that the disk is installed correctly
and that the disk is not damaged.
Does your application support Japanese fonts?
You should be able to select these fonts if the application
supports them.
Print quality
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-34
Did you inadvertently initialize or reformat the Kanji internal IDE
hard disk?
If so, contact your vendor. See appendix A, QMS Customer Sup-
port, for product sales and service information.
Did you correctly configure the printer?
See the Options manual for complete printer configuration
information.
Can't Access tbe Kanji rile 1brougb Your
Application
If you are using Windows, ensure that the Japanese version of
the Windows driver is installed?
Double-click the Windows control panel icon, double-click Print-
ers, choose your Windows driver, click Setup, and then click
About. Check that you are using the QMS Windows 3.1J driver.
If you are using a Macintosh, ensure that the system is KanjiTalk,
and the appropriate Kanji screen fonts are installed.
The two Morisawa screen fonts are included on your Macintosh
system disk. The four Typebank screen fonts are included on the
Macintosh bitmapped screen fonts disk that comes with the Kanji
Option Kit.
Print quality Problems
Print quality problems are those related to the appearance of the
pages you print. Print quality problems include white lines on the
page, uneven blacks, and other print distortions.
First, refer to the appendix B, Technical Specifications, in the Refer-
ence manual for recommended media types. If you are using recom-
mended media and continue to have problems with the quality of your
printed pages, try this quick-check procedure:
Print quality
Problems
8-35 1roublesbooting Printer Problems
1 Check that you are using the correct type media.
See appendix B, Technical Specifications, in the Reference for
media specifications.
2 Check that there is enough toner in the printer whether or
not the x TONER LOW message is on.
3 If, after rocking the toner cartridge, the print quality does not
improve and/or the x TONER LOW message remains on,
replace the toner cartridge.
Do not replace the toner cartridge with another used cartridge.
4 Place a service call to your vendor.
lmage uefects
The following list includes several image defects with possible solu-
tions. Try the solutions in the sequence given. If the solutions listed
dont solve the problem, place a service call to your vendor. See the
next section in this chapter, Placing a Service Call.
ueneral
Print quality problems are those related to the appearance of the
pages you print. Print quality problems include white lines on the
page, uneven colors, and other print distortions.
If you have problems with the quality of your printed pages, try
the following:
If the TONER OUT message is on and the printer continues to
print, try distributing the toner to improve print quality. If the print
quality does not improve, replace the toner cartridge.
Place a service call to your vendor.
Print quality
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-36
5pecific Print quality Problems
Listed below are several print quality problems with possible solu-
tions. Try the solutions in the sequence given. If the solutions listed
do not solve the problem, place a service call to your vendor.
Blank Pages
Colored Bands
Cause Solution
Two or more sheets may
be feeding at once.
The OPC drum cartridge
is old or damaged.
Toner in a toner cartridge
is low.
The high-voltage power
supply may be defective.
Remove the media stack,
fan it, and replace.
Replace the OPC drum
cartridge.
Replace the toner
cartridge.
Contact your supplier.
Cause Solution
One or more toner
cartridges may be
defective.
Install new toner
cartridge(s).
Print quality
Problems
8-37 1roublesbooting Printer Problems
lrregular Print, Partial Blanks, Creased Paper
Poor Color Hatcbing
Cause Solution
The paper being used
may have absorbed
moisture (perhaps due to
high humidity or having
water spilled on the paper
supply).
Print media is outside of
the recommended
specifications.
Toner does not adhere
well to paper at the
positions where it has
become wet. Replace
the paper in the tray or
cassette with dry paper,
and retest for irregular
print.
Replace the print media
with a recommended
type.
Cause Solution
ICC color matching
disabled.
Colorific software not
installed, or
Monitor not calibrated.
Enable ICC color
matching in printer driver.
Install Colorific and
calibrate monitor.
Print quality
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-38
Print lmage ls 5lanted
Printout 1oo Ligbt
Cause Solution
The paper cassette guide
clips are not set to the
correct positions.
Set the vertical and
horizontal guide clips
to their correct positions.
Cause Solution
Toner cartridge(s) is (are)
defective or low.
Print media is outside of
the recommended
specifications.
Print media is moist.
The OPC drum cartridge
is old or damaged.
Remove the toner
cartridges and rock them
as you would with a new
cartridge. Then, reinstall
the cartridges. If this
doesnt help, the toner
cartridge may be
defective. Replace
the toner cartridge.
Replace the print media
with a recommended
type.
Replace the print media.
Replace the OPC drum
cartridge.
Print quality
Problems
8-39 1roublesbooting Printer Problems
kepeating uefects
5olid Color]Black lmage
Cause Solution
There is dirt in the media
path.
The OPC drum
cartridge is old
or damaged.
Print several
blank sheets.
Replace the OPC
drum cartridge.
Cause Solution
A toner cartridge may be
defective.
Your OPC drum cartridge
is old or damaged.
The high-voltage power
supply may be defective.
Your printer may need a
service check.
Remove it and install a
new toner cartridge.
Replace the OPC drum
cartridge.
Contact your supplier.
Contact your vendor.
Print quality
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-4u
5tray Black uots or wbite uots {uropouts)
1oner 5mudges
Cause Solution
The toner cartridge may
be old or defective.
The OPC drum cartridge
is old or damaged.
Install a new toner
cartridge, if needed.
Replace the OPC drum
cartridge.
Cause Solution
A toner cartridge is
defective.
The image transfer roller
may be dirty.
If the toner smudges are
only on the front of the
page, perform steps 1
and 2.
1 Distribute the toner.
2 Check to make sure
the toner is not defec-
tive.
3 If steps 1 and 2 do not
solve the problem,
install a new toner
cartridge.
If toner smudges are also
on the back of the page,
open the printer once
and close it again to clean
the roller.
Print quality
Problems
8-41 1roublesbooting Printer Problems
Uneven Print uensity
1oner 5mears wben kubbed
Cause Solution
Toner is not distributed
properly.
Remove the toner
cartridge and rock it as
you do before installing a
new cartridge.
If that does not solve the
problem, install a new
toner cartridge.
Cause Solution
The print media is moist.
Print media is outside of
the recommended
specifications.
Replace the print media.
Replace the print media.
Print quality
Problems
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-42
Vertical Blanks
Vertical 5treaking
Cause Solution
The OPC drum cartridge
is not installed properly.
The OPC drum cartridge
is old or damaged.
Reinstall the OPC drum
cartridge.
Replace the OPC
drum cartridge.
Cause Solution
The laser lens may be
dirty.
The toner cartridge may
be old or defective.
The OPC drum cartridge
is old or damaged.
Clean the lens.
Install a new toner
cartridge, if needed.
Replace the OPC drum
cartridge.
Media 1ransport
Problems
8-43 1roublesbooting Printer Problems
Media 1ransport Problems
Problem Cause Solution
Media slants when
fed
The media guides are not
set correcly
Readjust the media
guides.
No media feed, or The printer is not on a
hard, flat, level surface, or
Move the printer to a hard,
flat, level surface, or
Media jam, or A media cassette is not
fully inserted, or
Push the media cassette
all the way in, or
Several sheets feed
at once
A foreign object is in the
printer
Turn the power off and
remove the foreign object.
If it cannot be removed in
one piece, contact your
vendor.
Unusual 5ounds
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u up 8-44
Unusual 5ounds
Placing a 5ervice Call
If you have a problem you cannot resolve, contact your vendor.
Your vendor is best equipped to immediately handle any problem you
may encounter.
If you have technical questions your vendor is unable to answer, con-
tact the QMS Customer Response Center (see appendix A, QMS
Customer Support. If youve determined your printer needs to be
examined by a QMS-authorized service provider, contact your vendor
or QMS-authorized service provider for work inside the US, or one of
the QMS international offices for work outside of the US. (National
and international contacts are listed in appendix A, QMS Customer
Support.) Before calling, be sure you have the answers to these
questions handy to help our technicians serve you more quickly:
1 What is your phone number, fax number, and shipping
address?
Problem Cause Solution
Unusual sounds The printer is not on a flat
surface.
A media cassette is not
fully inserted.
A foreign object is in the
printer.
Move the printer to a flat
surface.
Push the media cassette
all the way in.
Turn the power off
and remove the foreign
object. If it cannot be
removed in one piece,
contact your vendor.
Placing a 5ervice
Call
8-45 1roublesbooting Printer Problems
2 What is a description of the problem?
3 What is your printer model and serial number?
4 What kind of host computer do you have?
5 What operating system do you have and what version?
6 What interface are you using? If serial, what protocol (for
example, XON/XOFF)?
7 What application are you using and what version?
8 What is the emulation of the file you're trying to print? In
what emulation mode is the port?
9 What is the firmware revision number for your printer? (It is
listed on both the status and startup pages.)
10 If you can print, have a status page available.
Your service representative needs to know these things prior to
helping you.
9
kepacking tbe
Printer
ln 1bis Cbapter . . .
Turn off the Power and Remove All Cables on page 9-3
Remove the Media on page 9-3
Remove the Media Trays on page 9-4
Remove the Toner Cartridges on page 9-6
Reset the Antirotation Spacer on page 9-6
Change the Waste Toner Box on page 9-7
Prepare the Fuser Unit on page 9-7
Remove the Large-Capacity Input Feeder (LCIF) on page 9-9
Repack the Printer on page 9-10
lntroduction
qM5 magIcoIot 33u uperation 9-2
lntroduction
lmportant kepackaging lnformation
If you need to relocate or ship your printer after its been installed,
you must follow the procedures in this chapter to prevent damage to
the printer and to keep your warranty valid.
If you are sending in your magicolor 330 for maintenance or repair,
you must notify QMS National Service to arrange for deinstall pro-
cedures.
Caution: QMS cannot be held responsible for damage to your printer
during shipment that results from the improper packaging of your
printer. You must use the instructions given in this section before
repacking the printer in its original shipping carton with the original
packing materials, or repackaging the printer with the QMS
replacement packaging kit.
If you need a replacement packaging kit, in the US call your vendor or
QMS National Service at 1 (334) 633-4300 x2530 and request
catalog number 2600439-300.
If you need to return the printer for service, in the US call QMS Cus-
tomer Service at 1 (334) 633-4300 x1072 for an RMA (Return Mer-
chandise Authorization) number. In other countries, refer to appendix
A, QMS Customer Support on page 9-1
Whals Involved7
Repacking your printer for shipment involves the following steps.
1 Turn off the power and remove all cables.
2 Remove the media.
3 Remove the media trays.
4 Remove the toner cartridges.
5 Reset the antirotation spacer.
1urn off tbe
Power and
kemove All
Cables
9-3 kepacking tbe Printer
6 Change the waste toner box.
7 Prepare the fuser unit.
8 Remove the large-capacity input feeder (if attached).
9 Repack the printer.
1urn off tbe Power and
kemove All Cables
1 Turn the printer off.
2 Disconnect the power cord, interface cable, and all
other cables.
kemove tbe Media
Note: If youre returning the printer for service, you dont need to
return the power cable, interface cables, or media cassette(s).
1 Open the media cassette.
2 Remove the media from the cassette and store it in a dry,
dust-free location.
kemove tbe
Media 1rays
qM5 magIcoIot 33u uperation 9-4
3 Set the spacer into the location shown below.
4 Push the media cassette securely into the printer.
kemove tbe Media 1rays
1 Remove the face-up tray from the left side of the printer.
2 Pull the multipurpose tray unit from the right side of the
printer out as far as it will go.
3 Reset the protective pads.
kemove tbe
Media 1rays
9-5 kepacking tbe Printer
4 Reset the tie-wrap.
5 Push the multipurpose tray unit back into the printer.
6 Press the end of the multipurpose trays left connector arm
inward, then move the arm away from the printer.
7 Disconnect the right connector arm and remove the tray
entirely from the printer.
a Press and release the antirotation switch to release the
knob lock.
kemove tbe
1oner
Cartridges
qM5 magIcoIot 33u uperation 9-6
kemove tbe 1oner Cartridges
Caution: When moving the printer, do not reinstall the toner
cartridges that have been removed. Reuse will result in print
defects and toner smears. Toner can spill inside the printer,
resulting in malfunction.
1 Open the printers front cover.
2 Remove the four toner cartridges.
a Press and release the antirotation switch to release the
knob lock.
b Turn the knob clockwise as far as it will go to move the next
toner cartridge to the cartridge opening.
c Turn the toner cartridge counterclockwise to unlock it.
d Remove the cartridge from the printer.
Once a toner cartridge has been removed from the printer, do
not reinstall it. Repeat steps a and b, c, and d to remove all
four toner cartridges.
keset tbe Antirotation 5pacer
Reset the antirotation spacer back into the toner cartridge window.
Cbange tbe
waste 1oner
Bo
9-7 kepacking tbe Printer
Cbange tbe waste 1oner Bo
1 With the printers front cover still open, remove the waste
toner box from the printer.
2 Dispose of the box in accordance with safety laws and
regulations in your area.
3 Install a new waste toner box.
Prepare tbe Fuser Unit
WARNING! The fuser unit can become extremely hot and cause
severe burns. Make sure the unit is cool before handling it.
ACHTUNG! Die Fixiereinheit kann sehr hei werden, so da
Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige
Zeit abkhlen, bevor Sie diese berhren.
1 Slide out the printers left-side fuser unit.
2 Remove the fuser oil roller.
3 Place the fuser oil roller in an oil-proof container, such as a
plastic bag, and then in its original box until youre ready to
reinstall it.
Prepare tbe
Fuser Unit
qM5 magIcoIot 33u uperation 9-8
Caution: To avoid oil spillage, store the fuser oil roller in a
horizontal position.
4 Set the fuser roller spacer and fasten it with tape.
5 Set the fuser roller separators and fasten them with tape.
6 Push the fuser unit in until it clicks.
kemove tbe
Large-Capacity
lnput Feeder
{LClF)
9-9 kepacking tbe Printer
kemove tbe Large-Capacity
lnput Feeder {LClF)
Note: If you dont have a large-capacity input feeder installed, skip to
the next section.
1 Open the cover at the rear left of the printer.
2 Locate the connections, and then unplug them.
3 Replace the plastic cover.
4 Remove the top media cassette from the large-capacity input
feeder.
5 Unscrew the thumbscrews that attach the LCIF (one on
each side of the printer).
6 Remove any media from the cassettes and store it in a dry,
dust-free location.
7 With four people, pick up the printer by its handholds,
lift it from the large-capacity input feeder, and place it on
a level surface.
WARNING! The printer weighs about 150 lbs (68 kg). Dont lift it
by yourself.
ACHTUNG! Der Drucker wiegt ca 68 kg; bitte versuchen Sie
niemals, das Gert alleine anzuheben oder zu tragen.
kepack tbe
Printer
qM5 magIcoIot 33u uperation 9-1u
8 Place the large-capacity input feeder in its original
shipping carton for storage or shipment.
9 Seal the box.
Note: If youre returning the printer for service, you dont need to
return the large-capacity input feeder.
kepack tbe Printer
1 With four people, lower the printer onto the base pallet
of the shipping carton.
2 Replace the plastic bag over the printer.
3 If youre also shipping the power cord, media trays,
unopened consumables, and any manuals with the printer,
place them on top of the printer.
Pack consumables, if any, according to instructions in this
chapter.
Note: Dont ship the above items if youre returning the printer
for service.
4 Ensure that the carton top is securely strapped to the pallet
with four straps.
5 Proceed with transport.
A
qM5 Customer
5upport
ln 1bis Appendi . . .
Sources of Support on page A-2
QMS World-wide Offices on page A-5
5ources of
5upport
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation A-2
5ources of 5upport
Several sources of help and information are available, depending on
the type of help you need:
Your qM5 Vendor
Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trained service
technicians available to answer questions, and the equipment to ana-
lyze your printer problems.
Your Application Vendor
Often, printing problems have more to do with the application being
used than with the printer. In this case, the application manufacturer is
the best source of help.
q-rAX
Q-FAX, a QMS information retrieval service, provides application
notes, technical support notes on common printing problems, and
information about printer specifications, options, accessories, con-
sumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach
Q-FAX. In all other countries, call (334) 633-3850. Have your fax num-
ber handy when you call (or place the call from your fax machine's
handset).
You can choose to have either a directory (a list of currently available
documents) or a specific document sent to you. The first time you call,
request the directory (press 2 on your phone or fax keypad when
prompted). Then call back to request specific documents. You can
order up to three documents per call.
5ources of
5upport
A-3 qM5 Customer 5upport
lnternet
The QMS server provides access to technical reports, new product
announcements, a trade show schedule, and other general informa-
tion about QMS.
If you have access to the World Wide Web, you can view the QMS
home page at http://www.qms.com/. The QMS ftp resource is
ftp.qms.com.
5ources of
5upport
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation A-4
qM5 Customer kesponse Center {CkC)
You can contact the QMS Customer Response Center (CRC) in three
different ways:
TelephoneYou can call the CRC at (334) 633-4500 (US)
MondayFriday, 7:00 am6:00 pm, Central Time.
Note: If you call for assistance, have the following information
ready so our technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model and serial number
The type of host computer youre using
The type and version of operating system youre using
The interface youre using, and, if serial, the protocol (for
example, XON/XOFF)
The application and version youre using
The emulation of the file youre trying to print (listed on both
the status and startup pages)
Your printer firmware version (listed on the status/startup
pages)
A status page, if you can print one
FaxYou can fax questions to the CRC at (334) 633-3716 (US).
Provide the same information as listed above, and indicate
whether you would like a faxed or a phoned reply.
InternetIf you have access to the World Wide Web, you can
access the CRC through the QMS home page at
http://www.qms.com/
qM5 world-
wide uffices
A-5 qM5 Customer 5upport
qM5 world-wide uffices
qH5 United 5tates and Latin America
General Contact
1 (334) 633-4300
Fax 1 (334) 633-4866
Email info@qms.com
Internet http://www.qms.com
Information on QMS products, supplies, and accessories, and on the
authorized QMS remarketer or service provider nearest you
1 (800) 523-2696
Customer Response Center (CRC)
Technical Assistance
1 (334) 633-4500 7:00 am6:00 pm Central Time
Fax 1 (334) 633-3716
Internet http://www.qms.com
Latin America Fax
1 (334) 639-3347
National Service
Service Information, Installation, and Maintenance Pricing
1 (800) 762-8894
On-Site Service and Depot Repair Information
1 (800) 858-1597 7:00 am7:00 pm Central Time
Spare Parts Ordering and Information
1 (334) 633-4300 x2530 8:00 am5:00 pm Central Time
qH5 Canada
General Contact
1 (514) 340-0646
Fax 1 (514) 340-0401
Supplies and Accessories 1 (800) 268-0343 x223
National Service
On-Site Service and Depot Repair Information
1 (800) 268-4969 8:30 am7:00 pm Eastern Time
Spare Parts Ordering and Information
1 (905) 206-9234 x238 8:30 am5:00 pm Eastern Time
qM5 world-
wide uffices
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation A-6
qH5 in Japan
General Contact
(+81)-3 3779-9600
Fax (+81)-3 3779-9650
Internet http://www.qmsj.co.jp
qH5 EHEA
qH5 Australia
Anitech
Sydney Business & Tech. Centre
52/2 Railway Parade
2141 Lidcombe NSW
Australia
(+61) 29901 3235
Fax (+61) 29901 3273
Internet http://www.qmsaus.com.au/
qH5 Benelu
Belgium, Nether-
lands, and all
unlisted countries
Planetenbaan 60 Corner Plaza
3606 AK Maarssen
The Netherlands
(+31) 346551333
Fax (+31) 346550170
Internet http://www.qms.nl
qH5 France Vlizy Plus
1 Bis, Rue du Petit Clamart
78142 Vlizy Cedex
France
(+33) 1410 79 393
Fax (+33) 1408 30 110
qH5 umbn
Germany and
Austria
Gustav Heinemann Ring 212
D-81739 Munich
Germany
(+49) 89 63 02 67 0
Fax (+49) 89 63 02 67 67
qH5 ltaly
Via della Repubblica 56
43100 Parma
Italy
(+39) 521231 998
Fax (+39) 521232 902
qM5 world-
wide uffices
A-7 qM5 Customer 5upport
qH5 Nordic
Sweden, Finland,
Norway, and
Denmark
Arenavgen 41, 6th floor
121 77 Johanneshov
Sweden
(+46) 8600 01 30
Fax (+46) 8600 01 33
qH5 5outb
Africa
Saskay House
Unit 24 Sunninghill Business Park
Peltier Road, Sunninghill, Johannesburg
Republic of South Africa
(+27) 11807 6957
Fax (+27) 11807 6960
qH5 UK
United Kingdom
and Ireland
Old Bridge House, The Hythe
Staines, Middlesex TW18 3JF
United Kingdom
(+44) 1784442255
Fax (+44) 1784461641
B
Configuration
Menu
ln 1bis Cbapter . . .
Introduction on page B-2
Menu Chart Conventions on page B-2
Administration Menu on page B-3
Installation Menu on page B-9
Operator Control Menu on page B-10
lntroduction
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation B-2
lntroduction
Use this chapter as a quick reference for understanding and
navigating the printers configuration menu. The following menu
charts are provided:
Administration menu on page B-3
Installation menu on page B-9
Operator Control menu on page B-9
Note: The Copier Menu is displayed in chapter 7, CrownCopy, of
the Options manual.
Menu Cbart Conventions
The following conventions are used in the menu charts:
Some menu choices are marked as optional or with a w/item,
indicating that the selection appears in the menu only when the
option is installed.
These charts show only the top-level menus. See chapter 4,
Printer Configuration, in the Reference manual for detailed
information on menu options.
Administration
Menu
B-3 Configuration Menu
Administration Menu
Installation*
Idle
Administration
Communications
Timeouts
Serial
Parallel
Emulations
Special Pages
Startup Options
Memory
Engine
Optional NIC
Resident NIC
(see page B-4)
ESP Default
PostScript
PCL 5c
HP-GL
LinePrinter
CCITT*
(w/ImageServer)
CGM*
LN03+*
QUIC*
Print Status
Registration Pg
Header Page
Trailer Page
Header Inputbin
Trailer Inputbin
CMM Profile Page
Status Page Type
Do Start Page
Do Sys Start
Do Error Handler
Quick Config
Manual Config
Toner Low Act.
Energy Saver
Def. Resolution
Maintenance
Image Alignment
Default Paper
MP Input Name
Upper Input Name
Opt1 Name
Opt2 Name
Opt3 Name
Top Output Name
Side Output Name
Def. Resolution
Operator Control
Miscellaneous
Disk Operations
Save Defaults
Restore Defaults
Reboot System
Format Disk
Backup Hard Disk
New System Image
Keypad Language
Clock Operations*
Restore Disk
Consumables
Item Replaced
PM Service
Start Period
*Optional
Page Recovery
Energy Saver
Toner Low Action
Print Quality
Printer Model
Administration
Menu
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AdministrationJCommunicationsJkesident
NlCJCrownNet Menu
Common Henu
Common EtherTalk LAN Manager NetWare TCP/IP
Idle
Administration
Communications
Optional NIC*
Emulation
Resident NIC
CrownNet Mode Min K Spool Def Job Prio
PS Protocol
Spooling
HW Config Factory Soft
On
On Idle
On Input Idle
Address
No
Yes
No
Yes
No
Yes
Address Page Reset Reset
Ring**
Speed
Source**
Routing
4 Mbps
16 Mbps
Auto
Single
All
Off
Ethernet
Speed***
Auto
10 Half Duplex
100 Half Duplex
10 Full Duplex
100 Full Duplex
* Optional
** Token-Ring only
*** Fast Ethernet Only
Administration
Menu
B-5 Configuration Menu
Etber1alk Henu
Common EtherTalk LAN Manager NetWare TCP/IP
Protocol Network Ident Connection Zone Name
Disabled
LaserWriter
QMS RC Res
Conventional
Spooling
Zone Part 1
Zone Part 2
Enabled
HP Zoner Res
Both
Default
Idle
Administration
Communications
Resident NIC
CrownNet
Optional NIC*
*Optional
Administration
Menu
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation B-6
LAN Hanager Henu
Common EtherTalk LAN Manager NetWare TCP/IP
Protocol Printer Name Default
Disabled
Yes
No
Enabled
Idle
Administration
Communications
Resident NIC
CrownNet
Optional NIC*
*Optional
Administration
Menu
B-7 Configuration Menu
Netware Henu
Common EtherTalk LAN Manager NetWare TCP/IP
Protocol Config PServer R/N Printer #1- 8 Printer Name
Disabled File Srv Name 1
File Srv Name 2
Printer Slot #
PServer Name 1
Printer Name 1
Printer Name 2
Enabled
File Srv Name 3
PServer Name 2
Printer Name 3
Frame Type
802.3 IPX Addr
Ether 2 IPX Addr
802.2 IPX Addr
Default
PServer Name 1
PServer Name 2
PServer Name 3
Job Check Delay
Conf Check Delay
Burst Mode
PServer Context 1
PServer Context 2
PServer Context 3
PServer Name 3
Default
Default
SNAP IPX Addr
Idle
Administration
Communications
Resident NIC
CrownNet
802.5 IPX Addr**
Optional NIC*
*Optional
**Token-Ring only
Administration
Menu
q qq qM5 M5 M5 M5 m mm mag ag ag agI II Ic cc co oo oI II Io oo ot tt t 3 33 33 33 3u uu u uperation B-8
1CP]lP Henu
Protocol
Subnet
Disabled
Enabled
Internet
Default
Secure
Mask
Router
Address
Files
Remove
Passwords
No
Yes
Remove
Hosts
No
Yes
No
Yes
Common EtherTalk LAN Manager NetWare TCP/IP
Accnting/Rev
Read
Write
Trap
Port
Write-Trap
Read-Trap
Idle
Administration
Communications
Resident NIC
CrownNet
Accnting
LPD
SNMP
Chan
Assignment
NMS 1-5
Timeout
Banner
None
Community Internet
Address
Access
BOOTP
RARP
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Optional NIC*
*Optional
lnstallation
Menu
B-9 Configuration Menu
lnstallation Menu
Operator Control
Idle
Administration Installation*
(Enter password)
Use Operator Pwd Off, On
Admin Password (Enter password)
Use Admin Pwd Off, On
Operator Passwrd
*Optional; available only with security key
uperator
Control Menu
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uperator Control Menu
Media
Consumables
Item Replaced, Print Statistics
For Upper Bin, For MPT Bin
Accounting Mode, Disk Space, Reset Accounting, File Segment
Administration
Idle
Operator Control Installation*
Copies 001-999
Collation Off, On
Orientation Portrait, Landscape
Inputbin Upper, Multipurpose, Optional1, Optional2, Optional3
Chain Inputbins Off, On
Multipurpose Sz
[all supported media sizes]
Oversize Tray 12x18, 13x18
*Optional
Outputbin Face-up, Upper
Color Separation Off, On
Color Model Full Color, Monochrome
Color Matching ICC Colormatch, ICC RGB Source, ICC Simulation, Link Quality,
Sim in RGB Links
lnde
A
Acc already disabled message 8-3
Acc already enabled message 8-3
Acc disabled message 8-3
Acc enabled message 8-3
Acc file x% full message 8-4
Acc files got removed message 8-4
Acc files not empty message 8-4
Acc job file full message 8-4
Acc paper file full message 8-4
Active jobs message 8-4
Adjust input tray message 8-5
advanced 3-12
Advanced printing features
Memory 3-3
Agfa FotoFlow 4-7
Apple ColorSync 4-7
AppleTalk
Testing communication 8-23
Automatic Color Control 4-18
B
Bad input LUT entries message 8-15
Bad input output entries message
8-15
Belt cleaner life low message 8-3, 8-5
Blank pages 8-32
Browser software
Setting up 6-3
BTR2 life low message 8-5
C
Call for service auto density message
8-13
Call for service BTR2 error message
8-13
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Call for service engine memory
message 8-13
Call for service engine NVR
message 8-13
Call for service enviro sensor
message 8-13
Call for service fuser lamp
message 8-13
Call for service fuser temp high
message 8-13
Call for service fuser temp low
message 8-13
Call for service fuser warm up
message 8-13
Call for service high density
message 8-13
Call for service low density
message 8-13
Call for service main motor
message 8-13
Call for service paper motor
message 8-13
Call for service PCDC error
message 8-13
Call for service ROS motor
message 8-13
Call for service rotary sensor
message 8-13
Cancel all jobs message 8-5
Cancel job message 8-5
Cancel key 3-13
Cannot shrink message 8-4
Cassette
Chaining 3-5
Loading, paper 2-2, 2-8
Chaining
Cassette 3-5
Input bin 3-5
Tray 3-5
CIE 4-6
Cleaning
Cleaning solutions 5-8
Exterior 5-7
Paper exit plates 5-7
CMM errors
CMM Error 0 - Insufficient CMM
memory 8-14
CMM Error 1 - Not enough
profiles 8-15
CMM Error 10 - CMM file processing
error 8-17
CMM Error 2 - Bad input LUT
entries 8-15
CMM Error 3 - Bad output LUT
entries 8-15
CMM Error 4 - Missing profile tag 8-16
CMM Error 5 - Too many input
channels 8-16
CMM Error 6 - Too many output
channels 8-16
CMM Error 7 - Error in reverse matrix
compute 8-16
CMM Error 8 - No device link
loaded 8-17
CMM Error 9 - Unspecified color
matching failure message 8-17
CMM file processing error
message 8-17
Codes
Error 8-18
Collation 3-6
Color 4-3
Colorific 4-10
Color Control
Color matching with PostScript
Level 2 4-6
Colorific 4-10
Common Menu B-4
Communication
Settings, hotlink 6-15
Testing, Macintosh 8-23
Testing, parallel port 8-19
Testing, serial port 8-20
l-3 lnde
Configuration
Manual proxy 6-4
Memory, current 6-17
Configuration menu
Chart B-2
Consumables
Status, hotlink 6-22
Control panel
Cancel key 3-13
Problems 8-28
Control panel messages 8-3
Copier option not installed
message 8-5
Created files message 8-5
Creating x file message 8-6
CrownNet
Troubleshooting 8-30
CrownView 6-2
Customer Response Center (CRC),
QMS A-4
Customer support, QMS A-2
u
Data indicator
Stays lit 8-28
Will not light 8-26
Documentation
Overview of this manual 1-2
DOS
mode command 8-20
Duplexing 3-9
L
EfiColor 4-7
End job message 8-6
End job? message 8-11
Ending a print job 3-13
Energy saver message 8-6
Envelopes
Formatting 2-14
Loading 2-15
Printing 2-14, 2-15
Error codes 8-18
Error in reverse matrix compute
message 8-16
Error message
See Status message
EtherTalk
Menu B-5
Excessive toner coverage 8-13
Excessive toner coverage
message 8-6
Exit cover open message 8-6
Extended accounting file size
message 8-6
Exterior cleaning 5-7
r
Front cover open message 8-6
Fuser missing message 8-7
Fuser oil low message 8-7
Fuser oil roller
High-duty 3-4
Fuser unit missing message 8-7
u
General settings
Hotlink 6-12
n
Hard disk status
Hotlink 6-19
HCF cover open message 8-7
High-duty fuser oil roller 3-4
Home
Hotlink 6-10
Home page, printer 6-8
Hotlink
Communication settings 6-15
Consumable status 6-22
General settings 6-12
Hard disk status 6-19
Home 6-10
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Input buffer sizes 6-15
Operator control 6-10
Options 6-17
Paper sources 6-16
Printer jobs 6-21
Printer setting 6-14
QMS, Inc. page 6-30
System Support 6-25, 6-27
Timeouts 6-20
l
Idle message 8-7
Image defects 8-35
Incorrect OPC drum 1
message 8-3, 8-7
Incorrect OPC drum 2 message 8-7
Incorrect OPC drum ID message 8-7
Indicators
Data, stays lit 8-28
Initializing message 8-8
Input bin
See Inputbin
Input buffer sizes
Hotlink 6-15
Input idle printing message 8-8
Inputbin
Chaining 3-5
Insufficient CMM memory
message 8-14
Internet A-3
Irregular print 8-37
J
Jams
Locating 7-4
Media path 7-3
Message stays on 8-29
Messages 7-4
Preventing 7-2
Removing 7-4
Status messages 7-4
Jobs
Incomplete printing 8-32
K
Kanji
Troubleshooting 8-32
Keeping old size message 8-4
Kodak ColorSense 4-7
I
Labels
Loading 2-16, 2-17
Printing 2-16, 2-17
LAN Manager Menu B-6
Light image 8-37, 8-38
M
Macintosh
Testing communication 8-23
Maintenance
Schedule 5-9
Manual
Overview 1-2
Manual proxy
Configuration 6-4
MCU sync error 8-13
Media
Loading 2-2, 2-8
Path 7-3
Media jams
Path, media 7-3
Preventing 7-2
Removing 7-4
Media path 7-3
Memory
Configuration, current 6-17
Messages
See Status message
Microsoft Explorer 6-2
Missing profile tag message 8-16
Mode command (DOS) 8-20
l-5 lnde
Moving, printer 1-3
MP tray missing message 8-8
MP tray open message 8-8
N
Netscape Navigator 6-2
NetWare menu B-7
No device link loaded message 8-17
Not enough profiles message 8-15
u
OPC belt cartridge
Problems 8-27
OPC comm error message 8-8
OPC counter error message 8-8
OPC drum error message 8-8
OPC life low message 8-8
OPC verify error message 8-9
Operator control
Hotlink 6-10
Optional tray x low message 8-9
Options
Hotlink 6-17
Output problems 8-31
P
Pantone POCE 4-7
Paper
Cassette selection 3-5, 3-7
Paper jam
See Jams
Paper jam exit 7-4
Paper jam exit message 8-9
Paper jam fuser message 7-4, 8-9
Paper jam registration message 7-4,
8-9
Paper jams
See Jams
Paper sources
Hotlink 6-16
Parallel
Testing communication 8-19
Parallel port 8-19
Path, media 7-3
PC
Testing parallel port 8-19
Testing serial port 8-20
Please wait message 8-6
PostScript operators
showpage 8-19
Power LED
Will not light 8-25
Preparing 2-3
Print quality
Image defects 8-35
Print quality problems 8-34
Distortions 8-35
Irregular print 8-37
Printout too dark 8-38
Printout too light 8-38
Solid color image 8-39
Specific 8-36
Toner smudges 8-40
Uneven blacks 8-35
Uneven print density 8-41
White lines 8-35
Printer
All pages do not print 8-32
Blank pages 8-32
Cleaning 5-2, 5-7
Cleaning, exterior 5-7
Handling 5-2
Home page 6-8
Jobs, hotlink 6-21
Lifting 5-3
Name, assigning 6-3
Problem checklist 8-24
Resets 8-29
Setting, hotlink 6-14
Web page, setting up 6-2
Printing
Envelopes 2-15
High-duty 3-4
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Labels 2-16, 2-17
Letterhead 2-17
Memo media 2-17
Quality, troubleshooting 8-34
Transparencies 2-6, 2-11, 2-12
Printing status message 8-9
Printout too dark 8-38
Printout too light 8-38
Problem
See Troubleshooting
q
Q-FAX A-2
QMS
Customer Response Center
(CRC) A-4
QMS, Inc. page, hotlink 6-30
World-wide offices A-5
Quality problems 8-34
k
Relocating, printer 1-3
Repacking, printer 1-3
Replace belt cleaner 8-13
Replace BTR2 8-13
Replace fuser 8-13
Resets
Printer 8-29
Resetting accounting message 8-9
5
Scan error message 8-10
Scanner not connected message 8-10
Scanning... message 8-10
Screening 4-10
screening 4-10
Serial port 8-20
Parameters, changing 8-21
Testing communication 8-20
Service
Calling for service 8-44
Messages 8-3
United States A-4
Setup
Browser software 6-3
Printer web page 6-2
Shipping, printer 1-3
showpage operator (PostScript) 8-19
Software
Macintosh 8-29
Solid color image 8-39
Startup page
Will not print 8-28
Status message
Acc already disabled 8-3
Acc already enabled 8-3
Acc disabled 8-3
Acc enabled 8-3
Acc file x% full 8-4
Acc files got removed 8-4
Acc files not empty 8-4
Acc job file full 8-4
Acc paper file full 8-4
Adjust input tray 8-5
Belt cleaner life low 8-3, 8-5
BTR2 life low 8-5
Call for service auto density 8-13
Call for service BTR2 error 8-13
Call for service engine memory 8-13
Call for service engine NVR 8-13
Call for service enviro sensor 8-13
Call for service fuser lamp 8-13
Call for service fuser temp high 8-13
Call for service fuser temp low 8-13
Call for service fuser warm up 8-13
Call for service high density 8-13
Call for service low density 8-13
Call for service main motor 8-13
Call for service paper motor 8-13
Call for service PCDC error 8-13
Call for service ROS motor 8-13
Call for service rotary sensor 8-13
l-7 lnde
Cancel all jobs 8-5
Cancel job 8-5
Cannot shrink 8-4
CMM Error 0 - Insufficient CMM
memory 8-14
CMM Error 1 - Not enough
profiles 8-15
CMM Error 10 - CMM file processing
error 8-17
CMM Error 2 - Bad input LUT
entries 8-15
CMM Error 3 - Bad output LUT
entries 8-15
CMM Error 4 - Missing profile tag 8-16
CMM Error 5 - Too many input
channels 8-16
CMM Error 6 - Too many output
channels 8-16
CMM Error 7 - Error in reverse matrix
compute 8-16
CMM Error 8 - No device link
loaded 8-17
CMM Error 9 - Unspecified color
matching failure 8-17
Copier option not installed 8-5
Created files 8-5
Creating x file 8-6
End job 8-6
End job? 8-11
Energy saver 8-6
Excessive toner coverage 8-6, 8-13
Exit cover open 8-6
Extended accounting file size 8-6
Front cover open 8-6
Fuser missing 8-7
Fuser oil low 8-7
fuser unit missing 8-7
HCF cover open 8-7
Idle 8-7
idle 8-7
Idle input printing 8-8
Incorrect OPC drum 8-7
Incorrect OPC drum 1 8-3, 8-7
Incorrect OPC drum ID 8-7
Initializing 8-8
Input idle printing 8-8
Jams 7-4
Keeping old size 8-4
MCU sync error 8-13
MP tray missing 8-8
MP tray open 8-8
OPC comm error 8-8
OPC counter error 8-8
OPC drum error 8-8
OPC life low 8-8
Optional tray x low 8-9
Paper jam exit 7-4, 8-9
Paper jam fuser 7-4, 8-9
Paper jam registration 7-4, 8-9
PC verify error 8-9
Please wait 8-6
Printing status 8-9
Replace belt cleaner 8-13
Replace BTR2 8-13
Replace fuser 8-13
Resetting accounting 8-9
Scan error 8-10
Scanner not connected 8-10
Scanning... 8-10
Toner empty 8-10
Toner low 8-10
Toner missing 8-10
Top stack full 8-11
TRC error 8-13
Upper tray low 8-11
Used OPC End of life 8-11
Waiting for idle 8-11
Waiting on input End job? 8-11
Waiting on input end job? 8-11
Warming up 8-11
Waste toner box missing 8-11
Waste toner full 8-12
Waste toner nearly full 8-12
x Active jobs 8-4
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Status messages
CMM error messages 8-14
Color matching method error
messages 8-14
Status page
Printing 3-11
Selecting the status page type 3-12
Will not print 8-26
Support, QMS
Customer A-2
Internet A-3
Technical A-4
World-wide A-5
System Support hotlink 6-25, 6-27
1
TCP/IP
Menu B-8
Technical support, QMS A-4
Testing, PC 8-20
Parallel port 8-19
Serial port 8-20
Timeouts
Hotlink 6-20
Toner empty message 8-10
Toner low message 8-10
Toner missing message 8-10
Toner smudges 8-40
Too many input channels
message 8-16
Too many ouptput channels
message 8-16
Top stack full message 8-11
Tray
Chaining 3-5
TRC error 8-13
Troubleshooting
All pages do not print 8-32
Checklist, problem 8-24
CrownNet 8-30
Error codes 8-18
Image defects 8-35
Jam message stays on 8-29
Kanji 8-32
Print quality 8-34
Printer problem checklist 8-24
Printer resets 8-29
See also Status message
Service call, placing 8-44
Windows driver 8-30
Two-sided printing 3-9
U
Uneven print density 8-41
Unspecified color matching failure
message 8-17
Upper tray low message 8-11
Used OPC End of life message 8-11
Using 2-17
w
Waiting for idle message 8-11
Waiting for idle status message 8-11
Waiting on input End job? message
8-11
Waiting on input end job? message
8-11
Warming up message 8-11
Waste toner box missing message
8-11
Waste toner full message 8-12
Waste toner nearly full message 8-12
Web page help system 6-31
Web page, printer 6-2
White lines 8-41
Windows driver
Troubleshooting 8-30
World Wide Web 6-2
X
x Active jobs message 8-4