Yours faithfully or Yours sincerely; Dear Sir or Dear Mr

On this page we look at important phrases for writing letters and emails, such as when to use Yours
faithfully and Yours sincerely, Dear Sir, Dear Madam, and so forth.
You know how important it is to speak good English in an international working environment. If you work
for a company which does business abroad, you probably read and write a lot of English, too. Writing, like
speaking, is communication. When writing letters and emails we need the skills to be able to express
ourselves well and with the correct level of formality.
Do you have that skill? Ask yourself these questions:
Do you present yourself in a professional manner when you write?
What image do you give to the people who read your letters and emails?
In short, you want to give a professional image when you write to your customers and business partners.
To get you started, weve prepared some lists of standard phrases:
10 good opening lines
We need an opening line in a business letter or professional email:
to make reference to previous correspondence; to say how we found the recipients name/address; to say
why we are writing to the recipient.
With reference to your letter of 8 June, I .
I am writing to enquire about .
After having seen your advertisement in , I would like .
After having received your address from , I .
I received your address from and would like .
We/I recently wrote to you about .
Thank you for your letter of 8 May.
Thank you for your letter regarding .
Thank you for your letter/e-mail about .
In reply to your letter of 8 May, .
10 good closing lines
We need a closing line in a business letter or email:
to make a reference to a future event; to repeat an apology; to offer help
If you require any further information, feel free to contact me.
I look forward to your reply.
I look forward to hearing from you.
I look forward to seeing you.
Please advise as necessary.
We look forward to a successful working relationship in the future.
Should you need any further information, please do not hesitate to contact me.
Once again, I apologise for any inconvenience.
We hope that we may continue to rely on your valued custom.
I would appreciate your immediate attention to this matter.


Yours faithfully or Yours sincerely in a business letter?
When the recipients name is unknown to you:
Dear Sir Yours faithfully
Dear Madam Yours faithfully
Dear Sir or Madam Yours faithfully
When you know the recipients name:
Dear Mr Hanson Yours sincerely
Dear Mrs Hanson Yours sincerely
Dear Miss Hanson Yours sincerely
Dear Ms Hanson Yours sincerely
When addressing a good friend or colleague:
Dear Jack Best wishes/Best regards
Addressing whole departments:
Dear Sirs Yours faithfully

The Heading
Your Name
Your Address
Your City, State,
Your Phone Number
Obavezno staviti tane i precizne podatke o sebi, kao poiljaocu pisma, potrebne potanske brojeve, kao
i telefonski broj sa pozivnim brojem nae zemlje i grada, sa oznakom + ispred broja, poto su brojevi za
izlaz iz zemlje, negde 00 negde 99.
The Date
(Begin with the day, no comma) 15 January 2008
or
(Begin with the month; use a comma) December 1, 2008
ovo su dva esta naina pisanja datuma.
The Inside Address
Contact Information, kome piete
Name
Title
Company
Address
City, State,
Obavezno je napisati kompletne podatke osobe, kojoj se pie.

The Salutation
Oslovljavanje
Dear Mr./Ms. Last Name
Koristi se prezime, nikako ime.
The Body
Tekst pisma, precizno, drati se teme.
Complimentary Close:
Pozdrav
- Respectfully yours
- Kind regards
- Yours truly
- Most sincerely
- Respectfully
- Respectfully yours
- Sincerely yours
Signature:
potpis
Handwritten Signature, ako se pismo alje potom, obavezan je potpis, rukom pisan naravno a ispod
njega, prored i otkucano ime i prezime.
Evo primera, za jo primera klikni ovde:
6123 Farrington Road
Apt. G11
Chapel Hill, NC 27514
January 11, 2005
Taylor, Inc.
694 Rockstar Lane
Durham, NC 27708
Dear Ms. Jones:
I am seeking a position in your engineering department where I may use my training in computer
sciences to solve Taylors engineering problems. I would like to be a part of the department that
developed the Internet Selection System but am unsure whether you have a current opening.
I expect to receive a Bachelor of Science degree in Engineering from North Carolina State University in
June and by that time will have completed the Computer Systems Engineering Program. Since
September 2000, I have been participating, through the University, in the Professional Training Program
at Computer Systems International in Raleigh. In the program I was assigned to several staff sections as
an apprentice. Most recently, I have been a programmer trainee in the Engineering Department and have
gained a great deal of experience in computer applications. Details of the academic courses I have taken
are included in the enclosed resume.
If there is a position open at Taylor Inc., please let me know whom I should contact for further information.
I look forward to hearing from you soon. I may be reached at my office (919-866-4000 ext. 232) or via
email (Brock@aol.com).
Sincerely,
Rebecca Brock
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