KONICA MINOLTA

OPTIMIZED PRINT
SERVICES
SUCCESS STORIES

INTRODUCTION KONICA MINOLTA OPTIMIZED PRINT SERVICES 2

KONICA MINOLTA
OPTIMIZED PRINT SERVICES
SUCCESS STORIES
In numerous countries, the OPS concept has meanwhile evolved into a successful customer approach. All over Europe, Konica Minolta is demonstrating its position as a professional consultant
and partner to companies of all sizes and in all industries. Our holistic OPS approach has helped
to streamline documents production an processing in many corporate environments, enhancing
companies' overall efficiency, increasing their productivity and considerably improving their cost
situation.
The following OPS Success Stories provide just some examples of Konica Minolta's competence in the
field of Managed Print Services. Each of the success stories featured here is a faithful profile of a real
Konica Minolta installation at a real customer.

INDEX KONICA MINOLTA OPTIMIZED PRINT SERVICES 3

Gas distribution

Media20

Tigz Zrt. (Eni Corporation), Hungary 4

NORDJYSKE Medier, Denmark 20

Government/National authority

Printing industry

22

Hungarian National Police, ORFK DA GEI, Hungary 6

Neografia, Slovakia 22

Healthcare8

Retail/Wholesale24

Jeroen Bosch Hospital, Netherlands 8

MEDA Kchenfachmarkt, Germany 24

Logistics10
Kaven Orbico, Bulgaria 10

Manufacturing12
Flamant, Belgium 12
Lufthansa Technik, Germany 14
Matador Group, Slovakia 16
Teva Pharmaceutical Works, Hungary 18

Workforce solutions

26

Manpower, Germany 26

Tigz Zrt. (Eni Corporation)

Company profile
Tigz Zrt. is a universal natural gas distribution service provider. It is the Hungarian subsidiary of Eni S.p.A.,
an Italian multinational oil and gas company with a presence in 79 countries. Tigz Zrt. has its registered
office in the north-east of Hungary and operates in nearly one third of that part of the country. It is one of
the largest Hungarian gas supply companies with a distribution network of more than 33,000 kilometres of
gas pipes, supplying 35.4% of Hungarian residential and corporate customers.
Tigz Zrt. (Eni Corporation) Gas distribution Hungary

Customers situation/challenge
Konica Minoltas analysis certified Tigz a monthly volume
of more than 100,000 printouts. However, Tigz had no
means of calculating its exact print volume itself. In all, the
company had 777 devices in use at 1,800 workplaces a
mix of 15 different brands and purchased from a number of
different vendors.
Most scanners and printing/faxing machines were separate
devices that made gaining an overview and checking the
total related costs very difficult. In the past, the management of Tigz Zrt. placed a great deal of emphasis on cost
cutting in various sectors of the company, and the office
environment was next in line.

Success summary
With the help of Konica Minolta Tigz was able to reduce
its device fleet to 115 multifunctionals (MFPs) and 160
printers. The fleet can be managed by the local IT, which
gives it a much better overview and control of devices and
running costs.
With the SafeQ system in operation, the company benefits
from a follow-me function, reporting functions and many
more. Konica Minolta provides on-site consulting based on
SafeQs reports to further reduce the print volume.
The CS Remote Care system reduces the in-house
working time spent on the MFPs and helps to achieve a
better uptime ratio; a fax server simplifies the connected
workflow.
All these measures and the set-up of the new system result
in substantial cost savings.

TIGZ ZRT. (ENI CORPORATION) KONICA MINOLTA OPTIMIZED PRINT SERVICES 5

We have gained cost control by monitoring

and planning the exact costs of the device
pool.
Jzsef Zaja, Head of IT Infrastructure at Tigz

OPS Manage

OPS Consult
The OPS Consult phase began with an analysis of the
current situation and the challenges for the customer,
followed by an on-site survey over a period of 1.5 months.
This survey included a tour of the sites and analysis of all
the available print data provided by Tigz. Based on this
information, Konica Minolta designed an optimised device
fleet with the applicable solutions. This compilation as
well as a comparison of costs was finally presented to the
clients management.

OPS Implement
Given the large scale of the project (the rather large area
of installation and large number of print devices), Konica
Minoltas implementation plan took all affected departments into consideration, including service, IT and technical
support. The new fleet of 275 devices was set up and the
SafeQ system installed that now supervises monitoring,
reporting and user access management at Tigz.
All A3 MFPs have been implemented with CS Remote
Care, an automated monitoring and communication system
between the output devices and the Konica Minolta service
organisation. Konica Minolta also supplied Tigz with a
fax server, replacing all fax machines. The key users were
finally provided with basic training and a microsite to help
employees become acquainted with the new devices and
make the changes easier.

OPS Manage uses different indicators to increase efficiency

in the customers output environment. At Tigz they were
as follows: standardisation of the devices, a more flexible
fleet, a more reasonable set-up of printers and MFPs,
and, most importantly, a reduction of the uptime ratio, for
which the CS Remote Care system essentially improves
the manageability of devices and enables the IT team to
monitor the A3 MFPs round the clock. Due to an additional
monitoring of the fleets efficiency by an eCon system,
adjustments can be made whenever necessary.
This results in a very flexible fleet. For further improvement,
follow-up OPS consultancy by Konica Minolta is scheduled
every six months.

OPS Customers comment

The Konica Minolta OPS resulted in many advantages
for my team as well as for the whole company, said
Jzsef Zaja, Head of IT Infrastructure at Tigz. We
have gained cost control by monitoring and planning
the exact costs of the device pool. As we lease the
printers and MFPs from Konica Minolta, we can rely
on the companys maintenance service and there is
no need for further investment. Due to these changes
the IT team has less work with the operation of office
devices.

Hungarian National Police,

ORFK DA GEI
Company profile
The Hungarian National Police is one of the largest institutions in the Republic of Hungary, with
approximately 40,000 employees working for public safety throughout the country. Founded in 1991,
the Hungarian police perform tasks that include protecting public order and security and protecting
and controlling the state border. Its internal department ORFK DA GEI is responsible for tasks related
to financial, economic and logistical operations in the counties of Bcs-Kiskun, Bks and Csongrd.
Hungarian National Police, ORFK DA GEI Government/National authority Hungary

Customers situation/challenge
Before contacting Konica Minolta to modernise ORFK
DA GEIs print output management infrastructure, the
organisations fleet consisted of about 900 devices from
various vendors and more than 3,250 PC workstations. With
separate operation of copiers, printers and fax machines, the
costs became quite unmanageable for ORFK DA GEI.
The organisation had no idea what its total monthly print
volume was and, lacking a proper print management
solution, could not manage its infrastructure in the way it
wanted to.

Success summary
Konica Minolta set up a new output infrastructure with
less hardware, 170 MFPs and 30 printers that can now be
controlled and managed more easily by the local IT team,
helping to reduce running costs dramatically.
With the installation of the SafeQ system, ORFK DA
GEI now benefits from increased security when printing
confidential documents and can use the systems powerful
reporting functions. Konica Minolta also provided a fax
server, making the further use of fax machines obsolete
and streamlining connected workflows.
All A3 MFPs were equipped with the CS Remote Care
system, leaving internal staff with more time for other jobs
and helping to achieve a better uptime ratio for the devices.

HUNGARIAN NATIONAL POLICE, ORFK DA GEI KONICA MINOLTA OPTIMIZED PRINT SERVICES 7

Jzsef Zaja, Head of IT Infrastructure at Tigz

Source: Wikipedia/Barna Rovcs

OPS Consult
In a first step, Konica Minolta set up an OPS consultation
meeting with the customer to better understand and
analyse the current situation and specific challenges at
ORFK DA GEI. Konica Minolta then interviewed employees
at ORFK DA GEI to find out more about how the existing
fleet was used and how it could best be restructured. In
addition, the project team took into consideration all available data provided by ORFK DA GEI and Konica Minoltas
database.
The results of the analysis revealed optimisation potential
that Konica Minolta actioned by making suggestions for an
optimised fleet with suitable solutions and cost comparisons for the customer.

OPS Implement
Implementation of the new fleet took no longer than one
month. Following a strict implementation plan, the project
team rolled out the new infrastructure in three phases,
one for each of the counties included in the project, while
ensuring that employees work was not affected by the
rollout.

Thanks to Konica Minoltas support,

my IT group has less work with the
maintenance of office devices and
thecolleagues working with the new
machines benefit from new functions
that make their everyday work easier.
Peter Toth, Head of IT at ORFK DA GEI

OPS Manage
OPS Manage uses different indicators and metrics to
increase efficiency in the customers output environment.
A critical success factor for ORFK DA GEI was the uptime
ratio. Using CS Remote Care, it is possible to get a
constant response from the A3 MFPs. In addition, the eCon
solution helps monitor the entire device fleet and thereby
ensure a swift response in the event of an incident. eCon
helps to identify overused and underused machines and to
keep the fleet flexible by rolling out new devices or taking
back unused machines as necessary.
For continuous infrastructure improvement Konica Minolta
will follow up with an OPS consultation twice a year.

OPS Customers comment

The reduction and modernisation of our printer
fleet has led to significant cost savings. We are now
working with modern machines, connected solutions
and services that guarantee safe and uninterrupted
operation of the entire output infrastructure, said Peter
Toth, Head of IT at ORFK DA GEI. Thanks to Konica
Minoltas support, my IT group has less work with the
maintenance of office devices and the colleagues working with the new machines benefit from new functions
that make their everyday work easier.

Jeroen Bosch Hospital

Company profile
The Jeroen Bosch Hospital is one of the largest teaching hospitals in the Netherlands and part of the Institute
of Top Clinical Hospitals (Stichting Topklinische Ziekenhuizen). In 2002, the hospital came into being when the
Bosch Medical Center and the Liduina Carolus Hospital merged. At present, 4,000 employees and 240 medical
specialists work at the Jeroen Bosch Hospital. Each year, 350 interns and 88 nurses and doctors assistants are
trained on the premises.
Jereon Bosch Hospital Healthcare Netherlands

Customers situation/challenge
As medical care grows more and more expensive and
the Jeroen Bosch Hospital has to cope with budget cuts
by public authorities, the need to keep total costs under
control is omnipresent at the hospital.
On account of the merger of two formerly separate
hospitals and their technical equipment plus a necessary
relocation at short notice in 2011, the Jeroen Bosch
Hospital was faced with security breaches and a thorough
mess in its print environment.
There were 450 applications in use, causing costs that were
not clear, a lack of data security and a challenge in terms of
system management.

Success summary
The printing solutions implemented by Konica Minolta
have led to an optimised workflow and enable an efficient
digitisation of paper documents. Thus the Jeroen Bosch
Hospital was able to effectively improve the protection of
sensitive patient data.
Konica Minolta took care of the management of a large
number of systems of different brands and replaced it with
108 suitable multifunctionals and 284 smaller printers.
The customer now benefits from an optimised print fleet as
well as a single point of contact at Konica Minolta and is
looking forward to a long-term partnership.

JEROEN BOSCH HOSPITAL KONICA MINOLTA OPTIMIZED PRINT SERVICES 9

OPS Consult

OPS Manage

The Consult phase of Konica Minoltas OPS included a

comprehensive analysis of the hospitals infrastructure,
including floor plans and a detailed listing of all printing
devices. The analysis revealed a need to reduce and
standardise the print fleet. Moreover, the new infrastructure
had to meet the customers high demands on data security,
extra functionality and an optimised workflow. These results
were finally presented to the hospitals management.

Using the pass card system, employees have automatic

access to the building but can also log into the printing
network with the same pin code from anywhere within the
hospital. This saves time as people have to deal with fewer
passwords and also helps to track information.
The authentication system controls data access and the
hospital can guarantee the security of sensitive medical
records in compliance with laws and regulations. When
users make a print request, the request is transferred to
the SafeQ server. Users can then identify themselves at
any print system on the hospitals premises, using their
pin code or pass card, to request the previously stored
printout. By tracking print, copy and scan jobs, SafeQ also
helps to identify potential bottlenecks.
With this information plus the support of OPS Monitor,
Konica Minolta can proactively identify further ways to
optimise the print environment.

We are very happy to recommend the competent

approach taken by Konica Minolta, and their thoughtout project management.
Carola Janssen, Head of Purchasing & Logistics

OPS Implement
The new device fleet consists of 108 multifunctional
printers from Konica Minolta: one bizhub C652, 39 bizhub
C452s and 68 bizhub C35s. In addition, 284 smaller
printers were installed. The hospitals fleet was reduced
from 450 to 392 devices.
With the installation of the server-based SafeQ system, the
hospital now benefits from increased security when printing
confidential documents such as medical records.
The OPS finally included the integration of the print fleet into
an enterprise-wide single sign-on with a pass card system.

OPS Customers comment

Because of the relocation of the hospital to a new site,
the new devices had to be delivered within a short time
period, said Carola Janssen, Head of Purchasing &
Logistics at the Jeroen Bosch Hospital. We are very
happy to recommend the competent approach taken by
Konica Minolta, and their thought-out project management. Due to their smooth collaboration with our ICT
department, the project was well completed within the
defined deadlines, and all targets that were defined
prior to the purchase were achieved.

Kaven Orbico
Company profile
Kaven Orbico is the biggest logistics service provider in Bulgaria and provides high quality sales and logistics
services. Its expertise builds on almost a decade of experience. The company has locations throughout South
East Europe and is the official distributor for clients such as Procter & Gamble, Shell Lubricants or Mars. With
an annual turnover of more than EUR 250 million, Kaven Orbico has managed to win recognition as one of the
biggest and most successful trading partners for fast moving consumer goods.
Kaven Orbico Logistics Bulgaria

Customers situation/challenge
The nature of Kaven Orbicos business requires a huge
document workflow and a continuous transfer of documents between the companys different locations as well as
its headquarter in Sofia.
Konica Minoltas client has a monthly print volume of about
140,000 printouts and copies. Swift handling of the documents is crucial for Kaven Orbicos successful operations.
Its old fleet in the Bulgarian subsidiaries consisted of 30
devices for 100 PC workstations. Device management like
maintenance and consumable handling was done in the
traditional way with system administrators replenishing
consumables and keeping track of them and reordering.
Thus they were also dealing with device issues or calling
suppliers for repair and service.

Success summary
Kaven Orbicos new solution now is easily scalable and
very flexible. Administrative costs and requirements were
reduced dramatically as Konica Minolta now provides
automatic and proactive service and consumables delivery
based on PrintFleet for remote monitoring of device status
and SafeQ for accounting.
Integration of new multifunctional peripherals (MFPs) in the
modernised infrastructure reduced two thirds of the time
needed to send documents from the regional offices to
Kaven Orbicos headquarters. This allows faster processing
and issuing of accounting documents, contributing in turn
to an improvement in the companys financial operations.

KAVEN ORBICO KONICA MINOLTA OPTIMIZED PRINT SERVICES 11

we achieved
easy and quick
service support
when needed
Kaven Orbicos IT manager

OPS Consult
As a first step, Konica Minolta provided test device
and software licenses for one month at Kaven Orbicos
headquarter in Sofia. Based on the data collected from
SafeQ terminals and the SafeQ software, an analysis was
conducted and the print volumes and locations of each
device were captured. The exact TCO of a printout was
calculated for each device and the current method of
maintenance was identified and assessed. The customer
had 21 devices and a total monthly print volume of around
40,000 pages at its headquarter.

The PrintFleet monitoring software guarantees automatic

consumables delivery and proactive service maintenance.
Furthermore the SafeQ system provides transparency and
more control due to constant reporting, a general print policy
implementation and secure print options.

The optimisation concept was based on replacing the

printers, copiers, scanners and faxes with a unified set of
MFPs that now optimally fulfil the locations requirements.

The multifunctional printing environment perfectly fits the

needs of the customer and allows continuous improvement
and monitoring to achieve further work-process optimisation.

OPS Implement
Konica Minolta replaced the old devices and installed the
PrintFleet and SafeQ software solutions at Kaven Orbicos
head office. Konica Minolta also provided extensive training
for key users to show them how to operate the new preconfigured MFPs optimally. A one-device-per-department
approach was implemented and device numbers were
reduced from 21 to seven. Integration of the SafeQ print
accounting and control solution additionally allows pull
printing. This option enhances control over print volume
and personalised access to printers. Overall costs for document creation were reduced due to duplex printing that led
to a notable reduction of paper and power consumption.
System administrators have a lot more time now and are
thus able to focus on other core activities that contribute to
the companys success.
Accounting of all expenses associated with printing is done
with only one invoice per month. Cost control is guaranteed
by calculating an all-in-one price per page.

OPS Manage

OPS Customers comment

With the integration of the complex OPS solution from
Konica Minolta we achieved easy and quick service
support when needed and a unified platform for full
monitoring and management of printing, says Kaven
Orbicos IT manager.

Flamant
Company profile
Flamant is an international manufacturing company. Its portfolio includes furniture, paints, home textiles, floor coverings and
accessories. The companys headquarters are in Belgium.
Flamants collections offer a multitude of styles, encompassing
a broad design spectrum that has come to represent a distinct
lifestyle. The interior fabrics and textiles are suitable for both
private homes and professional use in hotels, restaurants and
offices. The products are available at Flamant concept stores
(9 in Belgium, 5 in France, 4 in Germany and 1 in Italy) and at
more than 500 selected partner stores worldwide.
Flamant Manufacturing Belgium

Customers situation/challenge
An analysis revealed that Flamant had more than 30
devices and another 30 PC work stations in use in its stores
as well as at the groups headquarters. The companys
monthly print volume amounted to approximately 40,000
monochrome and a further 17,000 colour prints. All prints
were billed on the basis of a costly pay-per-page contract.
Flamant was looking for an adequate, one-piece solution
that met its printing requirements at both the head office
and the concept stores.

Success summary
Since implementing OPS, Flamants workflow has benefited
from central monitoring of all print and copy systems. Its
stores have been equipped with compact, all-in-one colour
printers that enable employees to handle commercial print
work themselves.
The new devices also allow for high-quality print-ondemand. Moreover, a local service provision for each
country guarantees on-time and professional help in the
event of maintenance or IT problems.
Flamant benefits from a single point of contact at Konica
Minolta and a flexible, transparent pricing system.

FLAMANT KONICA MINOLTA OPTIMIZED PRINT SERVICES 13

OPS Consult
Together with Flamant, Konica Minolta evaluated the
companys printing habits and listed the printing devices
and their use. Users at the concept stores and head office
specified their document workflows and individual needs.
At the shops, employees usually print for administrative
purposes but also in support of sales, i.e sales staff have
to be able to produce a high-quality flyer or an attractive
brochure for a client to take home. So a compact yet
powerful solution in both colour and monochrome for
mainly A4 printing was required.
At Flamant headquarters the focus is on colour quality and
ease of use. Mini-posters, larger brochures and flyers are
daily business; so are invoices and other administrative
documents.
Konica Minolta used these findings to design a tailor-made
OPS solution for Flamant.

OPS Implement
All the stores were equipped with Konica Minolta all-in-one
devices, Konica Minoltas magicolor systems. At the head
office in Geraardsbergen, Flamant employees can now rely
on a print fleet consisting of various monochrome all-inone devices, several bizhub systems for black and white
printing as well as bizhub systems for colour printing, both
up to A3.
Flamant appreciated the control processes for managing
the new printing environment. Working with it, the company
considers the devices very suitably placed.

Pay-per-page, which Konica Minolta

provides in our OPS scheme, gives us
simple budget management. We even
get a financial comfort zone.
Ivan Leus, CFO of Flamant Home Interiors

OPS Manage
Flamant definitely benefits from the monitoring services
that are part of Konica Minolta OPS Manage. While Flamant
found it difficult to monitor all equipment in the concept
stores abroad and in the head office Konica Minolta
provides continuous supervision of all networked and
locally attached devices. This includes utilisation, status
and alerts of all its devices, no matter where they may be
located.
Local and prompt service provision is delivered by the
Konica Minolta service organisation in the country in
question.

OPS Customers comment

We print one million copies per year, says Ivan Leus,
CFO of Flamant Home Interiors. This is a substantial
volume that requires a transparent payment system.
Pay-per-page, which Konica Minolta provides in our
OPS scheme, gives us simple budget management. We
even get a financial comfort zone.

Lufthansa Technik
Company profile
Lufthansa Technik (LHT) is a leading independent provider of maintenance, repair,
overhaul and modification services for civil aviation. With customised maintenance
programs and state-of-the-art repair methods, LHT ensures the unbroken reliability
and availability of its customers fleets. The 9,000 employees in Hamburg and
Frankfurt am Main, Germany, serve about 750 customers worldwide.
Lufthansa Technik Manufacturing Germany

Customers situation/challenge
In winter 2007, LHT chose Konica Minolta to modernise its
entire print output management infrastructure. The comprehensive project embraced the office environment of
about 9,000 employees. This corresponds to about 7,000
workplaces at the two locations in Hamburg and Frankfurt
am Main.
Konica Minoltas Optimized Print Services (OPS) had
to bring transparency and homogeneity to LHTs print
environment while ordering processes were to be integrated
and simplified.
The projects goals were to standardise workflows, make
administration easier and reduce costs.

Success summary
The result of Konica Minoltas input was a standardised
infrastructure with less hardware, easier administration
through fleet-monitoring and faster service reaction times
as well as lower costs.
Before choosing OPS, LHT had 35 makes of output devices
from five different manufacturers. Today, it uses only four
systems from two manufacturers, including the Konica
Minolta bizhub C360 and bizhub C552 with identical panels
for high usability.
LHT employees now also benefit from standardised printer
drivers with graphical user interfaces.

LUFTHANSA TECHNIK KONICA MINOLTA OPTIMIZED PRINT SERVICES 15

We are pleased to announce that this giant

project came to success thanks to our close
cooperation with Konica Minolta.
Henning Evers, IT Manager at LHT AG

OPS Consult
In a first step, Konica Minolta interviewed LHT employees
asking a predefined set of questions. This was done to
find out how the existing fleet could be restructured most
efficiently and to avoid employees work being affected by
the rollout. Most importantly, nobody should be left with the
impression that IT is reducing workplace ergonomics. The
questionnaire asked employees to evaluate their printing by
parameters such as volume or level of document confidentiality. This was to help Konica Minolta to determine in each
case whether a central MFP or a number of smaller desktop
printers would be the ideal solution. Another part of the
survey dealt with the different environments from which
employees print their jobs be they Microsoft Windows,
an IBM host or an SAP system. Flexibility was always key
during this endeavour.
The analysis of the survey revealed potential for optimisation that Konica Minolta put into action with the highest
regard to LHTs special needs and wishes.

OPS Implement
The basic plan, which was coordinated with LHTs IT, was
followed by site visits for quality control of the new, yet-tobe implemented infrastructure. Thus eventual changes for
space constraints or missing access points were made to
the local area network. A project manager was appointed to
look after every project phase, including pre-installation and
hands-on workshops. The rollout plan ensured that every
user could continue to work with as little disturbance as
possible. Finally, Konica Minolta held online and on-site
training courses specially developed for LHT.

OPS Manage
The OPS Manage phase introduced the benefits of the new
fleet management including a managed infrastructure for
service calls, continuous print meter readings for tracking
the total number of printouts and delivery of consumables.
Logistics services for moving and delivering additional
hardware and its installation and configuration were added.
The established on-site technicians now solve any service
and support issues.
These Konica Minolta experts at LHTs locations permanently monitor all of the machinery using a customised
lifecycle management solution and actively service and
maintain the whole fleet.

OPS Customers comment

We are pleased to announce that this giant project
came to success thanks to our close cooperation with
Konica Minolta, said Henning Evers, IT Manager at LHT
AG. From a financial perspective, the reduction in the
number of printing systems has led to significant cost
savings. Furthermore, together with Konica Minolta we
guarantee safe and undisturbed operation of the entire
output infrastructure.

Matador Group
Company profile
Matador is an industrial and investment group doing business in transportation, especially automotive industries,
mechanical engineering and machining. Matadors aspiration is to become a leader in all business activities that
it pursues, either within all relevant geographical locations or in a region. The company is a reliable contractor to
first-rate carmakers and their suppliers. Its portfolio also includes research, design and development works, as well as
global trading and consultancy services.
Matador Group Manufacturing Slovakia

Customers situation/challenge
The Matador Group has an enormous print volume of
about one million printouts per month. The companys
fleet consists of about 200 devices and more than 500 PC
workstations spread over six subsidiaries in Slovakia and
the Czech Republic.
Konica Minoltas customer was looking for a total solution
for its output infrastructure, including a managed print
system with an automatic maintenance service and supply
of consumables, plus a centralised accounting and controlling system as well as managed user rights.

Success summary
Konica Minolta achieved significant savings for the client,
cutting costs and improving security with the aid of SafeQ
user authentication. Optimised workflows can now be
guaranteed with new and reliable eco-friendly devices
and an automated supply of consumables. Data from six
locations are collected at one central point to constantly
improve the new customised services.

MATADOR GROUP KONICA MINOLTA OPTIMIZED PRINT SERVICES 17

We are extremely satisfied with the scope and

quality of the services
provided as well as with
the skills of the support
team
Igor uba, PhD, CIO, Matador Group

OPS Consult
In the consult phase of Konica Minoltas OPS, the imaging
companys experts used a slightly modified OPS Fleet
Consult basic approach for analysing and capturing all
significant data of Matadors print infrastructure. A modified
OPS Fleet consult basic module was also used for the
following optimisation of the infrastructure.

OPS Implement
The existing fleet was updated and partly replaced by
standard preconfigured devices. Multifunctional A3 colour
and black and white peripherals (MFPs) from the bizhub
series (with up to 50 ppm in colour and 60 ppm in black
and white) are now the backbone of the infrastructure.
Konica Minolta also provided software and support for
the PC and server driver installation. Basic training for
employees made sure that they know how to benefit from
the new technologys advantages.
Data from Konica Minoltas CS Remote Care solution and
Page Scope Device Manager software is constantly collected and used as a basis for offering automated dispatch
and on-time consumables delivery services.
The implementation of SafeQ user authentication enables
central accounting and monitoring of all six locations. Users
are easily identified by wireless cards and the printing
policy can be implemented and adjusted at any time for
each employee.

OPS Manage
Konica Minoltas solution is easily scalable and very
flexible to fulfil current needs. Ongoing monitoring of all six
subsidiaries continuously identifies optimisation potential.
Automatic toner and paper delivery are part of the support
package as well as waste handling and maintenance
service.

OPS Customers comment

The Managed Print System from Konica Minolta
really helps us to significantly improve efficiency and
transparency as well as to reduce costs for our printing
infrastructure. Konica Minoltas sales representatives
offered us a custom-made solution at a very competitive price. We are extremely satisfied with the scope and
quality of the services provided as well as with the skills
of the support team, says Igor uba, PhD, CIO, Matador
Group.

Teva Pharmaceutical
Works
Company profile
TEVA Pharmaceutical Industries Ltd, the parent group of Teva Pharmaceutical Works Ltd, is one of the worlds top 15 manufacturers of generics.
Headquartered in Israel, TEVA operates in 60 countries and has46,000
employees. TEVA Pharmaceutical Works (TPW) itself has around 2,000
employees at three production sites in Hungary: Debrecen, Gdll, and
Sajbbony. One of the companys core businesses is manufacturing active
pharmaceutical ingredients (APIs), which involves a great deal of research
and development activity. TPW mainly serves the European markets but it
also supplies the U.S., Canada, Israel, and Asia with its products.

Teva Pharmaceutical Works Manufacturing Hungary

Customers situation/challenge

Success summary

TPWs monthly print volume totaled around 1,100,000

prints. An analysis revealed that the company had a total
of 268 devices in use, among them many outdated printers
and multifunctional peripherals (MFPs) as well as a mix of
different brands.

The new device fleet consists of 147 MFPs (88 with a

finisher) and 121 printers, all from Konica Minolta. These
devices are managed and monitored by the local IT team
and an eCon system, resulting in significant cost and time
savings.

These old devices required time-consuming manual PIN

code usage and were not considered user-friendly by
employees. Moreover, additional finishers caused unnecessary hardware costs and were not even required by all
printers, while some printers were not in use at all. TPWs
IT experts described external maintenance and service
response times as unsatisfactory.

With the installation of the server-based SaveQ system,

all print, copy or scan jobs can be tracked locally so that
records of the exact number of pages actually printed,
copied and scanned can be kept. SaveQ thereby provides
cost-related information that helps to identify potential
bottlenecks and suggests ways to optimise the print
environment.
Besides the optimised workflow, Konica Minolta reduced
TPWs monthly operating costs.

TEVA PHARMACEUTICAL WORKS KONICA MINOLTA OPTIMIZED PRINT SERVICES 19

New functions make everyday work

easier, and using the new printers is
much more comfortable.
Laszlo Molnar, Head of IT Infrastructure at TEVA Pharmaceutical Works

OPS Consult
The Consult phase of Konica Minoltas OPS began with
an analysis of the current situation and the challenges for
the customer, followed by an on-site survey. This survey
included a tour of all three sites to check which output
devices did not operate at full capacity.
Based on this information, Konica Minolta designed an
optimised device fleet that would meet TPWs internal
requirements for an ideal workflow. This compilation as well
as a statement of costs was finally presented to the TEVA
Pharmaceutical Works management.

OPS Implement
The optimisation proposal comprised a simultaneous
implementation at all three Hungarian sites, including a
BCP plan (Business Continuity Planning), rollout management and logistics, followed by the alignment of an eCon
system to increase energy efficiency.
An operator from Konica Minolta was present to provide
assistance throughout the installation process. The employees were trained how to use the new devices, a microsite
with user manuals and virtual trainings was launched, and
product manuals were displayed. TPW was also supplied
with a fax server, including a messenger, NSI Autostore (a
server-based application that coordinates the capture and
secure delivery of paper and electronic documents to business applications), and PageScope NetCare, which allows
administrators to manage the entire fleet of multifunctionals
and printers from a single point.

OPS Manage
OPS Manage uses different indicators to increase efficiency
in the customers output environment. At TWP they were as
follows: manageability of devices, service response times,
efficiency of support, and employee satisfaction. Due to
constant monitoring by the eCon system, adjustments can
be made whenever necessary. Furthermore, all devices
are supervised by an operator who reports malfunctions
with the help of PageScope NetCare. The SafeQ systems
reports will be evaluated and used for the fleets continuous
improvement. Using the new microsite makes the training
of new colleagues less time-consuming, and the microsite
is sure also to develop the system. A follow-up OPS
consultancy is scheduled every six months.

OPS Customers comment

One of the biggest advantages of the new Konica
Minolta device fleet is the fact that my team and I have
less trouble with the maintanence of the office devices,
says Laszlo Molnar, Head of IT Infrastructure at TEVA
Pharmaceutical Works. New functions make everyday
work easier, and using the new printers is much more
comfortable.
Molnar also points out that the employees at TPW deal
with confidential information and secret ingredients
every day. So data security was essential during the
whole implementation process. The experts from Konica
Minolta respected this need for discretion at all times.

NORDJYSKE Medier
Company profile
NORDJYSKE Medier is a Danish media group that offers a wide range of media. The Group has about 600 em
ployees and eleven primary locations in Jutland, with its headquarters in Aalborg. The company publishes one
daily and several local weekly newspapers in North Jutland, operates the ANR and Radio AURA radio stations,
the 24NORDJYSKE round-the-clock TV channel and a number of websites. NORDJYSKE Distribution, which
handles the distribution of newspapers and printed advertising material, is also part of the business.
NORDJYSKE Medier Media Denmark

Customers situation/challenge
NORDJYSKE Mediers print fleet consisted of 40 multifunctionals (MFPs) and 103 printers. All were network devices.
The companys aim was to control and subsequently reduce
costs in the context of fleet management and document
handling. Some of the smaller devices were to be replaced by
bigger centralised devices to reduce total cost of ownership
and increase workflow efficiency and print safety. Other
challenges were to reduce electricity consumption and CO
emissions and to increase employee effectiveness in terms of
document handling.

Success summary
With the help of Konica Minolta, NORDJYSKE Medier was
able to reduce the device fleet to a total of 95 units. A new
accounting system gives NORDJYSKE better control over
the printing budget. A follow-me print solution enhances
efficiency, mobility of printing and essentially improves print
security. Additional scanning software refines document
retrieval, digital archiving and security.
The reduction in device numbers has led to lower power
consumption and less CO emission. These measures cut
NORDJYSKEs print and copy costs by 18.5%. However, this
implementation was just the first step in a continuing formal
approach.
Konica Minolta is to identify further possibilities for improvement in close partnership with NORDJYSKE in the future.

NORDJYSKE MEDIER KONICA MINOLTA OPTIMIZED PRINT SERVICES 21

After the OPS analysis, both the

number of inquiries and the number of maintenance tasks for the
IT department fell to an absolute
minimum.
Kim Faarbk, NORDJYSKE Medier

OPS Implement
Building on the insights of Konica Minoltas consulting and
on the analysis of NORDJYSKEs fleet, twelve old MFPs
were replaced by Konica Minolta bizhub C452s. These new
devices are equipped with the NSI Autostore application,
enhancing scanning capability, and CS Remote Care,
an automated monitoring and communication system
between the output devices and the Konica Minolta service
organisation. The SafeQ accounting solution now looks
after monitoring, reporting and user access management at
NORDJYSKE. Employees were trained to use the integrated
hardware and software solutions and a basic project
management was set up for the rollout.

OPS Consult
The Konica Minolta OPS team monitored NORDJYSKEs
fleet for a period of two months. The analysis revealed a
very high volume of more than 8 million prints per year.
The fleet consisted of a mix of four brands and 44 models,
with an undesirable effect on operational reliability, running
costs and fleet management. The inquiry also revealed
that almost half of the prints came from smaller and more
expensive printers instead of MFPs with lower unit prices.
Konica Minolta recommended consolidating the fleet with
fewer brands, removing small printers and installing MFPs.
The analysis further included a detailed account of power
consumption and CO emission so as to be able to detect
improvements after the OPS process.
All in all, Konica Minolta estimated a potential saving of
DKK 556,000 (18.5%) within the first year after OPS.

OPS Manage
The implementation of the twelve bizhub C452s with CS
Remote Care now makes the use of automated services
possible, with toner alerts, just-in-time delivery and service
alerts triggering Konica Minolta support. This results in a
significant easing of pressure on the IT department. Using
fewer local printers has a positive effect on the total cost of
ownership and the SaveQ follow-me print solution results in
safer, controlled and more efficient printing. Cloud printing
allows pulling out copies from any location within the
company but also the removal of superfluous output from
the cloud-based print queue. Finally, the Managed Print
Service software used provides a thorough monitoring of
the whole fleet.

OPS Customers comment

After the OPS analysis, both the number of inquiries
and the number of maintenance tasks for the IT
department fell to an absolute minimum. Operations
and the stability of the system have also improved,
says NORDJYSKE Mediers Kim Faarbk.

Neografia
Company profile
Neografia produces high quality colour books, magazines, catalogues and packaging. The company is
one of Slovakias leading printing houses with more than 500 employees. Neografias production cycle
covers all print processes from pre-press through web to sheet printing to finishing options, including
binding. The company regularly wins industry awards. It is certified according to ISO standards by
FograCert for contract proof creation, Lloyds Register for quality assurance and others.
Neografia Printing industry Slovakia

Customers situation/challenge
Neografia has a monthly office print volume of more than
200,000 printouts. More than half of the companys fleet
was outdated and some devices did not operate at their
optimal capacity.
Instead of building on service-material contracts, decisions
were generally based on lowest price offers. So identifying
internal costs was hardly possible.
In addition, servicing of output systems was undertaken
in-house and standards of secure access to printed output
had to be updated.

Success summary
Konica Minolta achieved 10% savings of consumables for
Neografia.
The integration of new Konica Minolta devices established
faster printing and the ability to copy, fax and scan to
destinations such as email, PCs or an FTP server for an
overall reduction in printout numbers and for simplified
work processes. Neografia also benefits from the Konica
Minolta machines finishing options such as stapling,
saddling or punching.
In terms of service, Konica Minolta managed to cut external
costs and keep the internal workload to a minimum. Secure
printing now monitors print processes and user access.

NEOGRAFIA KONICA MINOLTA OPTIMIZED PRINT SERVICES 23

Based on a precise analysis, Konica Minolta helped

us to design, implement
and operate a highly
effective printing infrastructure.
Norbert Janek, IT, Telecommunication and Prepress Manager at Neografia

OPS Manage
OPS Consult
The OPS Consult phase started with the OPS Fleet Consult
Advanced and OPS Floor Plan Basic modules for a
comprehensive analysis of Neografias office management
processes.
As a result, Konica Minolta specialists put together a
detailed overview of Neografias output environment and
print infrastructure and presented a tailored optimisation
proposal to Veikkaus.
The proposal covered all customer requirements and
wishes. It also took all interdependencies in respect of
the workspace and the technology deployed on it into
consideration.

OPS Implement
In the OPS Implement phase, Konica Minolta delivered preconfigured multifunctional peripherals (MFPs) and provided
support for the PC and server driver installation. The
accounting solution now looks after monitoring, reporting
and user access management at Neografia.
Next to the new office fleet and the project management
solutions, Konica Minolta implemented its production
printing devices bizhub PRO 1051 and bizhub PRESS
C7000 without significantly affecting Neografia employees
workspace ergonomics. The devices are an addition to
offset printing and take the place of a large-format device
with inline finisher.
The new solution saves operating costs and gives
Neografia more flexibility in day-to-day operations. Besides
basic trainings for MFP users at Neografia, Konica Minoltas
experts held a special presentation for users of the new
production printing devices at its own showroom in
Bratislava, Slovakia.

Finally, Konica Minolta deployed its CS Remote Care

solution for automatic print meter readings as well as for
faster and better services. Using this comprehensive tool,
Neografias installed output devices are securely connected
to the Konica Minolta service organisation. Amongst other
points, the automated support caters for performance
monitoring and remote analysis of all output devices that are
covered.
In this way, Konica Minolta service staff can access the
machines remotely or give clear advice to an on-site service
if necessary. CS Remote Care also ensures on-time delivery
of consumables. Neografia now can easily detect and
manage internal costs.
A further OPS programme for optimising Neografias
production printing devices is being planned.

OPS Customers comment

Based on a precise analysis, Konica Minolta helped
us to design, implement and operate a highly effective
printing infrastructure, says Norbert Janek, IT,
Telecommunication and Prepress Manager at Neografia. Its solutions not only provide us with advanced
options for office and production printing, but also help
us to reduce costs.

MEDA Kchenfachmarkt
Company profile
MEDA Kchenfachmarkt, with its head office in Neukirchen-Vluyn near Duisburg, is the market
leader in its home state with 11 kitchen stores in North Rhine-Westphalia and one in the
Rhineland-Palatinate. Founded in 1997 by its two managing partners Guido Melcher and Michael
Dahme, MEDA specialises in kitchen stores with a concept focused on comprehensive advice
given by trained employees, a wide product range and a good price-performance ratio. It has
few equals in Germany and differs substantially from the concepts of smaller kitchen studios
or large furniture stores. The company has about 150 employees, including around 30 at head
office, which is also the location of its logistics centre. Quality assurance from the mixer tap
via the wooden parts to the white goods, kitchen sinks and lighting ensures that the goods are
delivered to the customer in perfect condition.
MEDA Kchenfachmarkt Retail/Wholesale Germany

Customers situation/challenge

Success summary

Over the years printers, copiers and fax machines have

been purchased as required. As a result, one new supplier
after another was integrated.

There were nine workplaces each and an information desk

in Gelsenkirchen and Dortmund. They were equipped with
various laser and inkjet printers, copiers and fax machines.

Decisions were taken on the basis of the cost structure

in the market at the time, Guido Melcher explains. When
we opened five new branches within half a year in 2008,
which amounted to substantial market growth, we decided
to consolidate and standardise the printing landscape that
had taken shape over the years.

Viewed over a 48-month period, including the print volume

and price per page, a monthly cost savings potential of up
to 60% was identified.

We are now able to pass

on to our customers the
savings we made.
Michael Dahmen, MEDA Kchenfachmarkt

MEDA KCHENFACHMARKT KONICA MINOLTA OPTIMIZED PRINT SERVICES 25

OPS Consult
This analysis, undertaken on the basis of the Optimized
Print Services concept, consisted of an inventory of existing
devices, including counter reading, an evaluation of page
volume and an overview of costs incurred and administrative outlay. The administrator had to deal with about ten
different providers and contacts for ordering consumables
or when technical problems arose. The wide range of
types and drivers led to extra network administration. The
different ways in which devices were operated also led
to dissatisfaction among users. Furthermore, the short
lifecycles of the inkjet printers used meant that they often
had to be replaced after only a couple of years.
Finally, the findings of an employee survey of print, cope,
scan and fax behaviour were analysed with a view to
providing software solutions to optimise workflows.

OPS Implement
A concept was then drawn up for use at all branches,
consisting of bizhub C20P colour laser printers for all
sales workplaces, the bizhub C280 multifunctional colour
system for the information desks and Konica Minolta
190f monochrome all-in-one printers for the order rooms.
Kitchen plans are the main items printed, which is why
colour quality matters. Simitri HD polymerisation toners
tiny, uniform toner particles ensure an even print image,
soft colour gradients and tack-sharp text contours. The
latter are of decisive importance for printing quotations and
sales contracts in particular.
The bizhub C280 is used especially to digitise documents.
Photos taken by the order technician, sketches, order
confirmations, sales contracts, invoices and other vouchers
have to be scanned by Scan-to-FTP and assigned to
the order. The administration has central access to the
branches hard drives and is thereby able to monitor all
transactions at any time. In addition, customers identity
cards are copied and the copies are attached to the hire
purchase applications. Using the card copy quick dial
feature, identity card copies can be centred for printing on
a standard sheet of paper. Furthermore, using the PC-Fax
function documents no longer need to be printed for faxing;
faxes can be sent straight from the PC.
In the order room the technical store manager checks all
orders to ensure that measurements are correct before the
data is sent to the manufacturer. He has a Konica Minolta
190f at his disposal.

OPS Manage
All systems are managed by the Konica Minolta PageScope
Suite software solution. Via a Web interface, IT is sent
system status and reader count overviews and configures
the systems. That includes central administration and
allocation of user rights and cost centres. Cost centres
make accurate billing by store possible. Cost transparency
and precise budget planning at the beginning of every year
were decisive criteria for MEDA. Furthermore, the bizhub
C280 systems are connected to the bizhub SystemCare
remote diagnosis system. Errors and toner status reports
are relayed to Konica Minolta automatically and can be
dealt with promptly. Consumables no longer need to be
kept in stock in large quantities. Instead, they are supplied
on demand. That has reduced the administrative cost of
data processing and purchasing considerably.

OPS Customers comment

Overall, MEDA is very satisfied. The entire roll-out
in Cologne and Kaarst ran smoothly, said Michael
Dahmen. In Cologne, especially, we were under
considerable time pressure with the new store opening.
We are now able to pass on to our customers the
savings we made.

Manpower
Company profile
ManpowerGroup is one of the worlds largest providers of employment agency and personnel leasing services and
HR solutions, with 4,000 locations in 82 countries. In Germany, Manpower Personaldienstleistungen has around 1,400
employees at over 200 branches and more than 20,000 temporary employees on its books. With 13 different industry
solutions, including healthcare, aviation and financial services, the company offers target group-oriented specialist
competence for the customer categories in question.
Manpower Workforce solutions Germany

Customers situation/challenge
The company decided in 2010 to relocate to a new head
office in Eschborn and bundle everything at one location.
We had a great deal of trouble with the previous devices:
the high level of decentrality, different manufacturers, no
monitoring, too many different drivers to administer, manual
counter reading, no automatic toner delivery, too many help
desk calls all in all, a heavy administrative outlay for IT,
says Andreas Kaden, Head of IT Infrastructure at Manpower, describing the initial situation. What is more, over
the years printers were acquired by branches as required.
We had great difficulty in finding out which printers were
actually in use and whether their use was still justified.

Success summary
The new solution enabled Manpower to eliminate 95% of
the workplace printers, that being part of the policy drawn
up jointly by Manpower and Konica Minolta.
Meter readings that used to be done manually can now
be generated at the click of a button. In the past we
sent reader cards to our 200 branches twice a year, but
only 50% of them were returned. We had to estimate the
missing figures. That involved an enormous amount of
work, Kaden says.
The company Manpower also has much better planning
certainty with regard to toner and paper consumption.
SiteAudit has made us significantly more efficient and
productive, Kaden says.

MANPOWER KONICA MINOLTA OPTIMIZED PRINT SERVICES 27

Konica Minoltas readiness to take a long,

hard look at our business processes was the
key to success.
Andreas Kaden, Head of IT Infrastructure at Manpower

OPS Manage

OPS Consult
Eventually, Konica Minolta was called in to optimise the
print infrastructure. Starting in August 2010, a large number
of workshops were held with Manpower. The existing
situation was analysed jointly and a strategy for improving
it was developed, working out which resources and tasks
were required for each step and which processes and
routes had to be followed.
The result was an optimisation plan that provided for only
one MFP manufacturer, thereby reducing the number of
different drivers significantly. The administrative workload
for IT was reduced accordingly.

OPS Implement
Konica Minolta made Manpower the decisive offer to
replace all equipment at one fell swoop and supply new
systems with a standard service life.
The major challenge was to deliver 216 multifunctional
systems to 190 sites all over Germany, install them and
instruct staff on how to use them in a little over two and
a half weeks. Up to 20 systems a day were installed at
Manpower branches. In order to do so just in time and to
interrupt employees work processes as little as possible,
preconfigured systems were loaded onto trucks at the
Konica Minolta hub in Solingen. Instructions for use were
given on the day after delivery. In addition, Manpower
made use of web-based training by which employees can
have a virtual trainer explain functions to them individually,
either at their PC or at the system. Project planning and
implementation used Konica Minoltas in-house project
management method PR2OMPT, which is based on the
PRINCE2 global project standard.

As OPS is a continuous process, the project has still not

been completed since the March 2011 rollout. Regular
review meetings are held to check which service callouts
were required, which problems arise, whether service level
agreements were observed, whether the defined print
volume of 642,000 monochrome and 18,000 colour pages
is still justified and what feedback has been received from
employees. In addition, further optimisation potential is
to be discussed. Systems are monitored using Konica
Minoltas SiteAudit application. Error reports, toner delivers
and technician callouts for maintenance checks are now
automated, and evaluations are drawn up to provide an
overview of print system capacity utilisation, in other words
how much is printed in all, how much is duplex printed,
how much on A3 or A4 paper and how much in colour and
monochrome.

OPS Customers comment

The project workflow was unique and still is, Kaden
says. Konica Minoltas readiness to take a long, hard
look at our business processes was the key to success.
It was also, of course, the precondition for Konica
Minolta to take over the project management. Without
trust and collaboration in which both sides were able to
rely on each other, we would never have been able to
accomplish this project so successfully.
The main and decisive factor why we decided in
favour of Konica Minolta was its offer to take over the
project management in its entirety. As a result, we at
Manpower had only to be of assistance and to do the
legwork, as it were.

 Some of the product illustrations contain optional accessories.

Specifications and accessories are based on the information available at the time of printing and
are subject to change without notice.
Konica Minolta does not warrant that any prices or specifications mentioned will be error-free.
All brand and product names may be registered trademarks or trademarks of their respective
holders and are hereby acknowledged.

Konica Minolta
Business Solutions Europe GmbH
Europaallee 17
30855 Langenhagen Germany
Tel.: +49 (0) 511 74 04-0
Fax: +49 (0) 511 74 10 50
www.konicaminolta.eu

11/2012

Your Konica Minolta Business Solutions Partner: