Personaldetails

Name:JChristianOdehnal
Email:codehnal2@hotmail.com
Phone:775358214
Address:

Poernick3226/2g
10000Praha10
Stranice

Page1,Experience,skillsandknowledge
Page2,Chronologicallistofeducationandworkexperience

Experience,skillsandknowledge

Customerservice

Ihaveseveralyearsofexperienceofprovidingcustomerserviceinhelpdeskenvironments.I
alsoworkasalanguagecoachandaguide,twojobsthatareverypeopleintenseandwhere
customerserviceisoftheessence.

Communication

Afterseveralyearsonthehelpdesk,Ihavedevelopedexcellentphoneskills,withwhichIcan
relaycomplexinformationandinstructions,maintainingrapportatthesametime.Allofmy
positionshavebeenwithinternationalcompanies,wherebothmycolleaguesandclientshave
beenfromallovertheworld.Ispeakseverallanguages,includingEnglishandCzech.My
EnglishisnativelevelandmyCzechupperintermediate(Icanreadbooksandnewspapers,
listentotheradio,writeformalemails,handlebureaucracyetc).AsaguideImeetpeoplefrom
allovertheworldeveryweekandquicklyhavetoestablishrapportwiththem.

Planningandorganization

OnthehelpdeskIamusedtodealingwithmultiplecasesatonetime,atthesametimeasIcan
remainpersonableandkeepanindividualapproachtoeachcustomer.Whencoaching,I
approacheachnewclientwithextensiveinitialtestingasIbelievethisisparamountfor
successfulplanning,bothatthelongtermcourselevelandtheindividualsessions.Iusemany
ideasandtechniquesfromprojectmanagement,likePRINCE2andcriticalchainproject
management,asIhaveseenthemtobemoreefficientthantraditionalmethods.

Logistics

AsaguideIhaveaverypractical,handsonexperienceoflogistics.EspeciallywhenItake
peopleonexcursionsoutsideofPragueIneedtodealwiththeticketsales,bookingrestaurants,
theoperationofpublictransportandobviouslygettingpeoplefromplacetoplace,allofthis
accordingtoschedule.

Financialmanagement

Asaselfemployedlanguagecoach,Ihavetodealwithpurchaseordersandinvoicesandkeep
trackofmyclientsvariousfeestructuresandtheirsettlement.Inolongeruseanaccountant,
butdomyowntaxesandkeepupwiththechanginglegislationinhealthandsocialinsurance.

Chronologicallistofeducationandworkexperience

ITeducationandexperienceishighlighted.

19941997 Secondaryeducation
19971998 SwedishArmedForces
19982000 Berlitz,Prague
20002003 UniversityofGothenburg
20032003 Eurolinguas
20042006 Berlitz,Gothenburg
2007 ChannelCrossings
2007 EdinburghLanguageCentre
2008 SykesEnterprises(ITservicedeskagent)
2009 CaledonianComputerSolutions(trainee,
networkmanagementandtroubleshooting)
2009 UniversityoftheHighlandsandIslands
(ITstudies)
2010 CaledonianTEFLAcademy
2010 CaledonianSchool
2010 TyrkysTourGuideAcademy
July2010now Freelanceguide,teacher,translatorandcopywriter
November2012January2014 CSC(ITservicedeskagent)
February2014now Ariba(SoftwareSupport)