The

Leadership
Challenge


Context of Leadership
Heightened uncertainty

People first

Global connectedness

Social capital
Context of Leadership
Global economy

Speed

An ever-changing workforce

An intense search for meaning
Five Practices of Exemplary
Leadership
Model the Way

Inspire a Shared Vision

Challenge the Process

Enable Others to Act

Encourage the Heart
Model the Way
Find your voice by clarifying your personal
values.


Set the example by aligning actions with
shared values.
Inspire a Shared Vision
Envision the future by imagining exciting
and ennobling possibilities.


Enlist others in a common vision by
appealing to shared aspirations.
Challenge the Process
Search for opportunities by seeking
innovative ways to change, grow, and
improve.


Experiment and take risks by constantly
generating small wins and learning from
mistakes.
Enable Others to Act
Foster collaboration by promoting
cooperative goals and building trust.


Strengthen others by sharing power and
discretion.
Encourage the Heart
Recognize contributions by sowing
appreciation for individual excellence.


Celebrate the values and victories by
creating a spirit of community.
Characteristics of Admired
Leaders
Honest

Forward-looking

Competent

Inspiring
Managers with High Credibility
Proud to tell others theyre part of the
organization
Feel a strong sense of team spirit
See personal values as consistent with
those of the organization
Feel attached/committed to the
organization
Sense of ownership in organization
Managers with Low Credibility
Produce only if theyre watched carefully
Motivated primarily by money
Say good things about the organization
publicly, criticize it privately
Often consider looking for another job
Feel unsupported & unappreciated
Credibility is the Foundation
Credibility Makes a Difference

The Requirement/Predicament of Being
Forward-Looking

What is Credibility Behaviorally?
Establishing
Credibility

DWYSYWD
Do What You Say You Will
Do
Clarify Your Values
Values Are Guides

Personal Values Clarity Makes a
Difference

Explore Your Inner Territory

Listen to the Masters
Express Yourself
In Your Own Words

Three Stages of Self-Expression

- Looking Out
- Looking In
- Moving On
Clarifying Your Personal Values
Look in the mirror

Take time for contemplations

Write a tribute to yourself

Record lessons from leaders you admire

Clarifying Your Personal Values
Write your credo

Engage in a credo dialogue & assessment

Collect stories that teach values

Audit your ability to succeed
Build & Affirm Shared Values
The Power of Shared Values


Why Shared Values Are Important
Align Actions with Values
Calendars: Spend Time & Pay Attention

Critical Incidents: Seize Opportunities to
Teach

Stories, Analogies, & Metaphors: Use the
Timeless Way to Teach Virtues
Align Actions with Values
Language: Choose Words & Questions
Deliberately


Measurements: Recognize that What Gets
Measured Gets Done
Set the Example: Align
Actions/Values
Create alignment around key values

Speak about shared values with
enthusiasm and confidence even
drama

Teach & reinforce through
symbols/artifacts

Lead by storytelling
Set the Example: Align
Actions/Values
Put storytelling on your meeting agendas

Ask questions

Keep score

Do a personal audit
Discover the Theme
Express Your Passion

Explore Your Past

Pay Attention to Your Experiences

Immerse Yourself
Imagine the Possibilities
Find Meaning in the Ideal

Take Pride in Being Unique

Make Images of the Future

Look to the Future
Envisioning the Future
Read a biography of a visionary leader

Think about your past

Determine the something you want to
do

Write an article about how youve made
a difference
Envisioning the Future
Write your vision statement

Become a futurist

Test your assumptions

Rehearse with visualizations & affirmations
Enlist Others
Develop a Shared Sense of Destiny

Listen Deeply to Others

Discover & Appeal to a Common Purpose

Give Life to a Vision
Give Life to a Vision
Use Powerful Language

Practice Positive Communication

Tap Into Nonverbal Expressiveness
Enlist Others Appeal to
Shared Aspirations
Get to know your constituents

Find the common ground

Draft a collective vision

Expand your communication skills
Enlist Others Appeal to
Shared Aspirations
Breathe life into your vision

Speak from the heart

Listen firstand often

Hang out
Search for Opportunities
Join the Voyage of Discovery

Seize the Initiative

Make Challenge Meaningful

Innovate & Create

Look Outward for Fresh Ideas
Seize the Initiative
Make Something Happen


Encourage Initiative in others


Lead Through Assigned Work
Seek Innovative Ways to
Change, Grow & Improve
Treat every job as an adventure

Seek meaningful challenges for yourself

Find & create meaningful challenges for
others

Add fun to everyones work
Seek Innovative Ways to
Change, Grow & Improve
Question the status quo

Renew your teams

Create an open-source approach to
searching for opportunities

Send everyone shopping for ideas
Experiment & Take Risks
Initiate Incremental Steps & Small Wins

Learn from Mistakes

Promote Psychological Hardiness
Generating Small Wins
Setup little experiment & develop models

Make it safe for others to experiment

Break mindsets

Break it up & break it down
Generating Small Wins
Give people choices

Accumulate yeses

Admit your mistakes

Conduct pre- and postmortems for every
project
Collaboration Improves
Performance
Create a Climate of Trust

Facilitate Positive Interdependence

Support Face-to-Face Interactions
Create a Climate of Trust
Trusting Others Pays Off

Be Open to Influence

Make Yourself Vulnerable

Listen, Listen, Listen
Positive Interdependence
Develop Cooperative Goals & Roles

Support Norms of Reciprocity

Reward Joint Effort
Support Face-to-Face
Interactions
Sustain Ongoing Interaction

Link to the Human Network

Connect Others to Sources of Power

Share Information & Resources

Develop Social Awareness & Social Skills
Cooperative Goals & Building
Trust
Conduct a collaboration audit

Be the first to trust

Ask questions, listen, and take advice

Always say we

Create jigsaw groups
Cooperative Goals & Building
Trust
Focus on gains, not losses

Make a list of alternative currencies

Take a lot of human moments

Create places and opportunities for
informal interactions
Generate Power All Around
Ensure Self-Leadership

Provide Choice

Develop Competence & Confidence

Foster Accountability
Develop Competence &
Confidence
Share the Data

Practice Problem-Solving

Confidence Provides a Way

Leaders Coach
Sharing Power & Discretion
Offer visible supports

Assign critical tasks

Enrich peoples jobs

Use modeling to develop competencies
Sharing Power & Discretion
Stop talking & start building at staff
meetings

Enlarge peoples sphere of influence

Educate, educate, educate

Create a learning climate
Recognize Contributions
Focus on Clear Standards

Expect the Best

Pay Attention

Personalize Recognition
Focus on Clear Standards
Standards Concentrate Us

Feedback Keeps Us Engaged

Encouragement is Feedback
Pay Attention
Release the Positive

Listen with Your Eyes & Your Heart

Be a Friend
Show Appreciation for
Individual Excellence
Be creative about rewards

Make recognition public

Provide feedback en route

Be a Pygmalion
Show Appreciation for
Individual Excellence
Foster positive expectations

Make the recognition presentation
meaningful

Find people who are doing things right

Dont be stingy about saying thank you
Celebrate Values & Victories
Create a Spirit of Community

Tell the Story

Set the Example
Celebrate by Creating a Spirit
of Community
Schedule celebrations

Install a public bragging board

Create a commemorative award
honoring exemplary actions

Demonstrate caring by walking around
Celebrate by Creating a Spirit
of Community
Show passion and compassion

Be a cheerleader your way

Have fun

Set the example plan a celebration right
now
Leadership is Everyones
Business
Leadership is Learned

Leaders Make a Difference

First, Lead Yourself

Leading Questions
Leadership is Everyones
Business
Moral Leadership

Contrasts & Contradictions

The Secret to Success in Life