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A service you can depend on, with Optus advanced digital network and 24 x 7 support.
A wide range of features, to optimise the handling of incoming and outgoing calls.
Optus DirectLine is the analogue format of the Optus BusinessNet Premier and is available in most CBD, metropolitan
and major regional locations. Optus BusinessNet Premier is also available in a digital format called Optus MultiLine
Optus DirectLine is an analogue telephone service designed for connection directly to telephone equipment (handsets,
fax machines, modems) or through a compatible PBX or key system. Equipment to be connected to Optus DirectLine
must conform to ACA (AUSTEL) standards TS002, TS004, and TS006.
Optus DirectLine can also be bundled with Optus Netaccess internet product to provide a complete telecommunications
solution for smaller offices, using Optus Voice over DSL (VoDSL).
Local Number Portability allows you to move or port your indial telephone numbers to Optus, so there is no need to
change your contact numbers if you are changing carrier.
Optus DirectLine is supported 24 x 7 for fault management, and customer service and account management contacts are
on hand to answer queries and provide assistance for your telecommunications business solutions.
Feature Summary
The table below summarises the features available with the Optus DirectLine service:
Feature
Options / Details
Battery backup*
2-4hrs
Available on request
Hunt groups*
Call forwarding*
Call waiting*
Conference calling*
VoiceMail*
Hotline working
The outgoing calling number for display at called parties may be selected as the
Optus DirectLine service number, or may be suppressed
Call barring
Charges and conditions may apply to some of the above features. For further information or to activate any of these
features please contact your Optus Account Executive.
* Refer to further information in the Feature Details section below.
Feature Details
Optus Operator Services
National and International operator services are available 24 hours a day, 7 days a week, to help you keep in touch at
any time:
Dial 1234 (call charges apply)
General assistance
Operator connections
Dial 1225
Dial 1221
1223
Battery Backup
All Optus DirectLine services with network termination equipment at the customer site are provided with battery backup
to ensure continuity of service is the case of site power outages, in accordance with the ACA/ACIF standard S002:2001.
These battery backup units will provide two to four hours of backup.
Fax transmission:
14.4kbps
Analogue modems:
33kbps
Digital modems:
49kbps
For optimal performance modems and fax machines must be connected directly to the Optus DirectLine. Connection via
a PABX will reduce the achievable data rates by 20-30%.
Hunt groups
Hunt groups may be used on your Optus DirectLine services to distribute incoming calls across the lines. This feature
will optimise the answering rate of your incoming calls, by overflowing incoming calls across a number of individual
lines, or may be used with your PABX or Key System to maximise line utilisation for incoming calls.
Configuration of a hunt group is optional for Optus DirectLines, and if no hunt group is specified then all Optus
DirectLine services will operate as independent telephone lines.
Available hunt group types are:
If all lines are busy then the caller will receive a busy tone for all hunt group types.
Call Forwarding
Users can control their Optus DirectLine service to automatically forward incoming calls to an alternate telephone
number, using a simple set of keystrokes from their telephone handset.
Call forwarding can be set up under three options:
Calls are diverted within the Optus network, so you are able to use your Optus DirectLine to make an outgoing call at
the same time as an incoming call is diverted using this feature.
This feature must first be enabled within the network by Optus, and you can then activate or deactive specific diversions
using the keystroke sequences shown in the table below:
To activate call forward
#+9+1+#
Forward on busy
#+9+2+#
Forward on no answer
#+9+3+#
Call forwarding is not available on Optus DirectLine services that are configured as part of a hunt group, or on services
with Voicemail activated, or on handsets that are connected via a PABX or key system.
Call Waiting
A call waiting facility is available with Optus DirectLine services, to allow users to pick up a second call while
maintaining connection to the first call.
The second incoming caller will hear normal ringing, while the Optus DirectLine user receives a call waiting tone. The
Optus DirectLine user may place the existing caller on hold and acknowledge the incoming caller, and can then
alternate between the two callers or abandon one of the calls.
This feature must first be enabled within the network by Optus. Users can then operate call waiting by using the
Recall/flash key on their handset after hearing the call waiting tone, to pick up the second call and then to switch
between calls.
Call waiting can also be deactivated for the duration of one call by using the keystroke sequence:
# + 8 + 1 + #
Call waiting is not available on Optus DirectLine services that are configured as part of a hunt group.
Short code dial numbers can be cancelled by using the keystroke sequence:
Conference Calling
Users with the appropriate type of handset can establish a conference call of three parties, or can use this feature to
transfer an incoming call to a third party.
To operate this facility:
The Optus DirectLine service will be charged for the two separate calls.
It is possible for the Optus DirectLine caller to hang up during the conference call and leave the remaining two parties
connected, however the Optus DirectLine service will still be charged as if all three parties were connected. In this case
the Optus DirectLine can also make outgoing calls while the other two parties are connected.
It is also possible for the first call to be an incoming call to the Optus DirectLine, and the conference call feature can
therefore be used to transfer the call to the third party by setting up the three way conference call then immediately
hanging up.
CND status
I1831
1832
VoiceMail
A VoiceMail facility is available with Optus DirectLines, to answer incoming calls when the Optus DirectLine is
unattended and to store callers messages or faxes within the Optus network for retrieval from any phone.
For voice calls, Optus Optus DirectLine VoiceMail works like a personal answering service for your business. VoiceMail
answers customers calls when your phone is busy, not answered or if they call outside of your business hours.
Alternatively, if your Optus Optus DirectLine is used to receive faxes, this feature can be used to receive faxes when
your fax machine is busy, not answered or outside your business hours. Faxes can be retrieved at a time and place
convenient to you.
Note that the Call Forwarding and Hunt group features are not available on Optus DirectLine services with VoiceMail.
The following Optus Optus DirectLine VoiceMail User Guide has further information on this facility.
When your line is busy or unanswered Optus DirectLine VoiceMail will answer with a customised greeting, and
will receive your callers messages so your customers and contacts are always able to reach your business.
When a message is received your Optus DirectLine service will change to a stuttered dial tone to indicate that
an unplayed message is in your voice mailbox.
Unplayed messages may be kept for up to 28 days, and played messages may be kept for a further 10 days.
Messages and mailbox configuration tutorials are accessible from any mobile or touch phone, anytime,
anywhere.
Optus Optus DirectLine Voicemail gives your business the flexibility to answer calls whenever and wherever
convenient.
1. Dial the Optus DirectLine VoiceMail Access number from your Optus DirectLine Service: 1300368015.
2. When asked to enter your passcode, simply enter the last 4 digits of your Optus DirectLine service number,
followed by the # key.
3. You will now be led through a tutorial which will help you set-up your VoiceMail. Follow the recorded
tutorial and press the keypad on the phone to register your selections. Note that the tutorial includes the
option of changing your passcode to a 4 digit code of your choice.
3. VoiceMail will now begin to play your messages. Follow the recorded voice options and press the keypad on
the phone to register your selections.
- Press 0 for help.
- Press 3 to discard the current message.
- Press 5 to keep the current message.
- Press 7 to play the current message again.
4. After your messages have completed you can follow the voice menu to make changes to your VoiceMail
service, such as changing your greeting.
2. Enter your Optus DirectLine service number at the prompt, followed by the # key.
4. If you have unplayed messages then VoiceMail will now begin to play your messages. Follow the recorded
voice options and press the keypad on the phone to register your selections.
5. After unplayed messages arecompleted you can also follow the voice menu to make changes to your
VoiceMail service, such as changing your greeting.
Should you forget or misplace your passcode, or need any help with setting up or accessing your Optus DirectLine
VoiceMail, please contact your Optus Customer Service representative during Business Hours.
Additional Services
Optus offers the following extensive range of additional services that provide integrated solutions for your business
voice communications.
Single Bill combining fixed line, mobile and data charges onto a single bill
Optus Insight - a powerful PC-based reporting tool that provides analysis of call traffic, inventory
and billing data.
Further Information
Optus DirectLine is part of a range of integrated communications services provided by Optus. For further information,
contact your Optus Account Executive, phone 1800555937 or visit
www.optusbusiness.com.au
SingTel Optus Pty Limited ABN 90 052 833 208 trading as Optus Communications, 101 Miller Street, North Sydney, NSW 2060,
Australia. Optus, the Optus logo and yes are trademarks of SingTel Optus Pty Limited. Optus Communications services are
provided by Optus Networks Pty Limited ABN 92 008 570 330 and Optus Mobile Pty Limited ABN 65 054 365 696
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