BUSINESS INBOUND VOICE

business inbound services

making it part of your business assets.

The easier it is for customers to contact you,
the easier it is to do business with them.
Thats why Optus offers a range of practical and highly
efficient inbound telephone services.
Whatever line of work youre in, chances are youll
find at least some of these very useful in both the
day-to-day running of your business and boosting your
bottom line.

Some of the ways Optus Inbound Services can

help your business:
Never lose your business number, no matter if you relocate.
Maximise the effectiveness of your advertising.
Our great diversion services mean that you never have to
miss a call. (See back page for details).

STANDARD PACKAGE
Streamline your call management, make the most of your resources
The Standard Package provides access to some of the most widely-used inbound call routing features. It can help to free up valuable time and
resources to focus on other key areas of your business.

inbound pricing
recurring monthly charges standard package1
13 SERVICES3

$1,100.00 per month

1300/1800 SERVICES

$27.50 per month

call rates per minute

LOCAL2

8.8

NATIONAL

13.2

MOBILE4

16.5

Were right behind business.

1. 12 month minimum commitment applies for all inbound services. The minimum total cost for Optus Access 1300 and Optus Free Access 1800 over 12 months is
$330 plus call costs. The minimum total cost for Optus Access 13 over 12 months is $21,309.24 (inc Gov. charge) plus call costs. Cancellation fees apply. 2. Inbound
local calls are free for the first 15 minutes on 13/1300 numbers. Customers calling Optus Inbound Services from a mobile phone are charged at their applicable
mobile carrier rates. 3. An additional Government charge of $675.77 inc GST applies to 13 access numbers. 4. Originating from or Terminating to a mobile number.
General: See back for more details and minimum total costs.

what inbound services can optus provide?

optus access 1300
A 10-digit number where your customers are guaranteed to only pay the cost of a local call, when calling from fixed lines within Australia.
Similar functionality to the Optus Access 13 service, but with lower rental fees. You also receive the first 15 minutes free on local calls2.
optus access 13
Keep your phone number short, just 6 numbers, so its easier to remember. Your customers are only ever charged for a local call from fixed
lines anywhere in Australia. The first 15 minutes are free for local calls on this service2.
optus free access 1800
Customers can call you free of charge from a fixed line anywhere in Australia. By removing any call cost barriers, it can be used as a great
relationship builder for existing customers or as a door opener for prospective customers.
inbound number portability
Keep your current number but still move to Optus and take advantage of our customised call packages.
Use any combination of the following services:
SERVICE

DETAILS

State Based Origin

Dependent Routing

Ensures inbound customer calls are directed to closest state office. You only need to
advertise 1 national inbound number.

Time Dependent
Routing

Routes business calls to an alternative answering point at designated times e.g. time of day,
day of week, day of year.

Call Overflow

Re-routes calls to an alternative answering point if a call is unanswered or the line is busy.

Emergency
Diversion

Should an emergency occur at or near your business premises (e.g. a bomb threat or fire) all
calls to your inbound number can be re-routed to an alternative location within 30 minutes.

Call 1300 xxx xxx to make an appointment with one of our business specialists.
optus.com.au/smb
Terms and Conditions: An Optus Inbound Service (TAS) is available to new and existing eligible credit-approved Optus Small Business customers, as defined
by Optus. Standard Optus Terms and Conditions apply. The Standard Form of Agreement is located on www.optus.com.au/smbterms. Minimum contract term is
12 months. The minimum total cost for Optus Access 1300 and Optus Free Access 1800 over 12 months is $330 plus call costs. The minimum total cost for Optus
Access 13 over 12 months is $21,309.24 (inc Gov. charge) plus call costs. Inbound local calls are free for the first 15 minutes on 13/1300 numbers. Customers calling
Optus Inbound Services from a mobile phone are charged at their applicable mobile carrier rates. General: Optus reserves the right to change or withdraw with offer
at any time within reasonable notice. All prices quoted are GST inclusive. If calls to the number classify the number as a high calling special event number, there is a
one off fee of $5,500, and recurring charge of $220 per month. Customers calling Optus Inbound Services from a mobile phone are charged at their applicable mobile
carrier rates. Cancellation fees apply if your service is cancelled with the agreement period and can be calculated as: gross rate monthly service charge x number of
services x remaining months in the committed term. SingTel Optus Pty Limited ABN 90 052 833 208 trading as Optus Communications, 1 Lyonpark Rd, Macquarie Park
NSW 2113, Australia. Optus, the Optus logo and yes are trademarks of SingTel Optus Pty Limited. Optus Communications services are provided by Optus Networks
Pty Limited ABN 92 008 570 330 and Optus Mobile Pty Limited ABN 65 054 365 696.
SMB_Inbound_Services 07/09