10

TELEPHONING
LESSON A USING THE TELEPHONE
Unit Goals
1. Use formal and informal
language on the phone.
2. Talk about phone etiquette.
3. Discuss plans and opinions.
4. Describe your personal
phone habits.
1
VIDEO
Have you ever attended a
conference?

Yes, I have. I remember I

attended a conference at
________. They talked about
_______ . I liked/didn't like it No , I haven't. I would like
because ____________. to attend a/an__________
conference at __________.
I would like to learn about
_________ because _______.
What are the challenges of
holding a conference call
with people in many
different places?

I think that some challenges

are ….......... because........
Also, it's possible that.........
Do you think conference calls
are useful? Why or why not?
I think conference
calls can/can't be useful
because __________.
Make a list. Imagine you are in charge of a
conference call. Set your own rules

First,

Then,

Also,

Finally,
 Work in groups. Share your lists and
create a list with the best ideas.

For me, the most important

rule is __________because
____________.

I agree, but I think it is also

important to ____________
because________________
2
VOCABULARY
Do you spend a lot of
time on your phone? I think I spend around
_________ a day on my phone.
(time)

What do you use your

cellphone for? I use my phone to
____________.
(activities)
 If you don't have credit,
Borrow someone's phone.

To call someone, make sure

you have credit.
 You take a message when
the person is not at home.

Secretaries have to answer

the phone.
 Dial the number first to
make a call.

Turn on your phone

after you charge it.
 Silence your phone in class.
It is polite to mute it.

Turn off your phone when

you have a meeting.
 My voicemail is full because I
never answer calls in class.

People leave messages

in important situations.
 Are you always on
your phone? Yes, I am. I like to be on
the phone because....
No, I´m not. I prefer to …
Do you prefer calling
or using social
media? Why? I prefer.......
because...........

What would you do if

you forget your cell
If I forget my cell
phone at home?
phone, I think I
would …
How often do you
turn off your phone? I... turn off my cell

Ask & Answer phone because ...

3
LISTENING
Hi, Can I make an appointment
with Doctor Lopez for tomorrow
at 10?
Sure, no problem. Doctor Lopez
is free at 10. I just need your
name and phone number please
My name is Maria Quispe,
and my phone number is
548-1678
5-4-8-1-6-7-9?

No, 1-6-7-8?
Ok, got it. See
you tomorrow! Which number has
more stress? Why?
 Pronunciation. Stress in clarification of
nouns.
Why does B stress the
underlined number?
I think 9 is stressed
A: My number is 555-6749 because______.What
do you think?

B: 555-6 7 4 9 I think....

A: Yes. 6-7-4-9
 Talk for 3
minutes ! Ask questions about the social
networks you use.

Do you use skype? No, I don't

Yes, I have an Instagram

What about Instagram? account. My username is
Pepito879_the king
The thing?
No, the king!
 MAKE
PREDICTIONS
I'm calling to reschedule
my dentist appointment
with Dr. Cheng. Can it be
tomorrow?
Sorry but Dr. Cheng is off
tomorrow. I could
schedule you for
Wednesday, is that ok?
Infer information. What
was said next?
No, he can't. He has
an appointment.
Sure, that works
for me.
Ok, I'll return your
call.
 What does the voicemail
greeting on your cell phone say?
My voicemail greeting
says __________.

Do you leave
messages? Why?
Yes, I leave messages
because ____________.

No, I don't leave messages

because __________.
Do you prefer calling or
texting someone? Why?
I prefer __________
because ___________.
4
SPEAKING
Ask & Answer
What expressions do you I usually say_______ , but if
use when you call a friend? he/she doesn't answer, I say
________________

Would you use the same

expressions when you call a
company?
If I call a company, ____
______________________
_
 Perform your conversation to another
Perform pair, they will guess which one is
more formal.

I think the first conversation

was more formal.

Why do you say that?

I say that because......

Also, they said..........

When you receive a message,
Do you usually tell the person
about it? Or do you forget to
do it?
5
GRAMMAR
 How can you ask for
permission to do something?

To ask for permission you can

say...... or …....

How can you respond to those

requests?

For the first one you can

say........

Ask & Answer

 Asking for Permission
Use the past tense in sentences with Would to sound slightly more polite and
formal.

Would + It be OK + If + subject + Past Tense verb + Noun?

Certainly
Of course
Would It be OK If I closed the door? Sure, no problem

I’m sorry, but …

 Asking for Permission
Use the past tense in sentences with Would to sound slightly more polite and
formal.

Would + you mind + If + subject + Past Tense verb + Noun?

No, not at all

No, go ahead
Would you mind If I closed the door?

NOTE: To agree to a request with Would I’m sorry, but …

you mind/Do you mind, answer with no.
 Asking for Permission
Use the base form in sentences with Do you mind to ask for permission.

Do + you mind + If + subject + verb base form + Noun?

No, not at all

No, go ahead
Do you mind If I open the door?

NOTE: To agree to a request with Would I’m sorry, but …

you mind/Do you mind, answer with no.
Asking for Permission
Use can/could/may and the base form of the verbs. Could and may are slightly
more formal.

May/Could/Can + subject + verb base form + Noun?

Certainly
May/Could I close the door? Of course
Sure, no problem

Can I take a picture?

I’m sorry, but …
 What requests can flight
attendants make?
They can ask you to sit down
and put your seatbelt on.

How can they ask you

to do that?
Would you sit down,
please? The plane is
ready for takeoff...

Ask & Answer

 !
Create your own conversations
Talk for 3 using the requests. Refuse and give
minutes a reason why.

I've just finished my

homework, it was easy! I have problems with Math,
it's really hard for me.
Can I turn on the TV? I
I'm sorry but, I'm going to
want to watch Friends.
get distracted. I really need
to finish my homework!
Oh come on! Just on
episode and then I'll help Just one! Then, you had
you! better help me! I don't want
to fail!
 !
Create two conversations (formal
Talk for 5
and informal), make as many
minutes requests as possible.

Office (Formal) Food Stand (Informal)

6
COMMUNICATION
 Did you receive good
news this week? What
was it about?

Yes, I did. My _____ told

me that __________

No, I did’t. But I would

love to receive good
news about __________
 STUDENT B = You are busy,
you can't answer the phone.
STUDENT C = Answer the
phone and take the message.

STUDENT A = You have good

news for your partner.
 How often do you take
messages?

I....... take messages

because................

How do you feel when you

leave a message ? Why?

I feel........
because...........
Picture References
Slide 1 Telephone: https://images.pexels.com/photos/1416530/pexels-photo-1416530.jpeg
Laptop: https://c.pxhere.com/photos/48/b9/4k_wallpaper_apple_devices_blur_cellphone_close_up_coffee_cup_computer_depth_of_fie
Slide 2
ld-1562775.jpg!d
Slide 3 Conference: https://images.pexels.com/photos/1367271/pexels-photo-1367271.jpeg
Slide 4 Room: https://images.pexels.com/photos/260689/pexels-photo-260689.jpeg

Slide 5 Problems: https://images.pexels.com/photos/313690/pexels-photo-313690.jpeg

Slide 6 Working: https://images.pexels.com/photos/1181681/pexels-photo-1181681.jpeg

Student: https://images.pexels.com/photos/41551/brown-brunette-female-finger-41551.jpeg
Slide 7
Notebook logo: https://cdn.pixabay.com/photo/2013/06/07/09/53/notepad-117597_960_720.png
Student: https://images.pexels.com/photos/41527/beautiful-brown-country-cute-41527.jpeg
Slide 8
Practice sign: https://cdn.pixabay.com/photo/2017/09/28/22/14/speech-icon-2797263_960_720.png
Slide 9 Cellphone: https://images.pexels.com/photos/1851415/pexels-photo-1851415.jpeg
Slide 10 Cellphone: https://images.pexels.com/photos/2533352/pexels-photo-2533352.jpeg
Borrow a phone: https://images.pexels.com/photos/1000739/pexels-photo-1000739.jpeg
Slide 11
Call someone: https://images.pexels.com/photos/941710/pexels-photo-941710.jpeg
Secretary: https://images.pexels.com/photos/1181524/pexels-photo-1181524.jpeg
Slide 12
Phone: https://images.pexels.com/photos/851584/pexels-photo-851584.jpeg
Charge: https://images.pexels.com/photos/216369/pexels-photo-216369.jpeg
Slide 13
Make a call: https://images.pexels.com/photos/3781558/pexels-photo-3781558.jpeg
Picture References
Meeting: https://images.pexels.com/photos/1181406/pexels-photo-1181406.jpeg
Slide 14
Class: https://images.pexels.com/photos/3380736/pexels-photo-3380736.jpeg
Leave a message: https://images.pexels.com/photos/3763122/pexels-photo-3763122.jpeg
Slide 15
Cellphone: https://images.pexels.com/photos/346734/pexels-photo-346734.jpeg
Slide 16 Classmates: https://images.pexels.com/photos/2124916/pexels-photo-2124916.jpeg
Slide 17 Texting: https://images.pexels.com/photos/942424/pexels-photo-942424.jpeg
Slide 18 Phone Call: https://images.pexels.com/photos/3795280/pexels-photo-3795280.jpeg
Thinking: https://images.pexels.com/photos/41522/adult-cute-face-female-41522.jpeg
Slide 19
Practice sign: https://cdn.pixabay.com/photo/2017/09/28/22/14/speech-icon-2797263_960_720.png
Timer: https://webstockreview.net/images/clipart-clock-emoji-6.png
Slide 20
Social networks: https://images.pexels.com/photos/607812/pexels-photo-607812.jpeg
Slide 21 Prediction sign: https://cdn.pixabay.com/photo/2017/02/26/00/05/cranium-2099128_960_720.png
Slide 22 Texting: https://images.pexels.com/photos/775091/pexels-photo-775091.jpeg
Slide 23 Texting: https://images.pexels.com/photos/3193061/pexels-photo-3193061.jpeg
Slide 24 Phone call: https://images.pexels.com/photos/2451645/pexels-photo-2451645.jpeg
Slide 25 Secretary: https://images.pexels.com/photos/845451/pexels-photo-845451.jpeg
Speech sign: https://cdn.pixabay.com/photo/2014/04/03/09/57/chat-309417_960_720.png
Slide 26
Person: https://images.pexels.com/photos/3551725/pexels-photo-3551725.jpeg
Slide 27 Cellphone: https://images.pexels.com/photos/3917748/pexels-photo-3917748.jpeg
Picture References
Slide 28 Student: https://images.pexels.com/photos/1462631/pexels-photo-1462631.jpeg
Slide 29 Class: https://images.pexels.com/photos/3747161/pexels-photo-3747161.jpeg
Happy face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635449_960_720.png
Slide 30
Sad face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635448_960_720.png
Happy face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635449_960_720.png
Slide 31
Sad face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635448_960_720.png
Happy face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635449_960_720.png
Slide 32
Sad face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635448_960_720.png
Happy face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635449_960_720.png
Slide 33
Sad face: https://cdn.pixabay.com/photo/2016/09/01/08/24/smiley-1635448_960_720.png
Slide 34 Flight attendant: https://images.pexels.com/photos/2707704/pexels-photo-2707704.jpeg
Timer: https://webstockreview.net/images/clipart-clock-emoji-6.png
Slide 35
Friends: https://images.pexels.com/photos/246367/pexels-photo-246367.jpeg
Timer: https://webstockreview.net/images/clipart-clock-emoji-6.png
Slide 36 Food stand: https://images.pexels.com/photos/375889/pexels-photo-375889.jpeg
Office: https://images.pexels.com/photos/1181622/pexels-photo-1181622.jpeg
Slide 37 Notebook and pen: https://images.pexels.com/photos/92902/pexels-photo-92902.jpeg
Slide 38 Happy man: https://images.pexels.com/photos/845434/pexels-photo-845434.jpeg
Slide 39 Students: https://images.pexels.com/photos/1516440/pexels-photo-1516440.jpeg
Slide 40 Talking on the phone: https://images.pexels.com/photos/804065/pexels-photo-804065.jpeg