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triage, the second duel-tiered rapid triage, and the third dueltiered triage with the RN Greeter.
Results: Data demonstrated despite increasing volumes both
rapid triage and the RN Greeter improved the prompt
identication of ESI 2 patients.
Discussion: While moving from single to duel-tiered triage met
little resistance from staff, the RN Greeter role was initially not as
well received. However, as empirical data demonstrated the
efcacy of the RN Greeter to quickly identify the potential ESI 2
patient, the role ultimately became an integral part of triage.
Key words: Rapid triage; Duel-tiered triage; RN Greeter; ESI 2
Scott Bogust, Member, Berks County ENA Chapter, is RN II, Reading Hospital
Emergency Department, Reading, PA.
Funding for this project was provided entirely by the Reading Hospital.
Patti Ann DaSilva, Member, Berks County ENA Chapter, is RN IV, Reading
Hospital Emergency Department, Reading, PA.
Brigitte Schaefer, Member, Berks County ENA Chapter, is RN II, Reading
Hospital Emergency Department, Reading, PA.
Joanne Elischer, Member, Berks County ENA Chapter, is RN III, Reading
Hospital Emergency Department, Reading, PA.
0099-1767/$36.00
Copyright 2014 Emergency Nurses Association. Published by Elsevier Inc.
All rights reserved.
http://dx.doi.org/10.1016/j.jen.2014.01.009
WWW.JENONLINE.ORG
PRACTICE IMPROVEMENT/Howard et al
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PRACTICE IMPROVEMENT/Howard et al
FIGURE
Mini-registration (Mini Reg)totriage time.
Results
Discussion
Conclusions
11. Purim-Shem-Tov YA, Rumolro DP, Zettinger K. Emergency department greeters reduce door to ECG time. Crit Pathw Cardiol. 2007;6
(4):165-8.
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