Professional Documents
Culture Documents
Learning Contents:
1. INTRODUCTION TO MANAGEMENT SKILLS:
The Critical roles of Management Skills in Public Service
The Skills of Effective Managers
Essential Management Skills in Public service
What Are Management Skills?
Improving Management Skills
An Approach to Skill Development in Public Service
Leadership and Management in Public Service
Diversity and Individual Differences in Public Service
2. PERSONAL SKILLS
DEVELOPING SELF-AWARENESS
Assessing emotional intelligence
Determining values and priorities
Identifying cognitive style
Assessing attitude toward change
3. INTERPERSONAL SKILLS
4. GROUP SKILLS
EMPOWERING AND DELEGATING
Empowering others
Delegating
Sharing power
BUILDING EFFECTIVE TEAMS AND TEAMWORK
Diagnosing team development
Building teamwork
Fostering effective team leadership