Professional Documents
Culture Documents
BY PRATHAM JUNEJA
BBA-B
TH
4 SEMESTER
ROLL NO.113
ACKNOWLEDGEMENT
We wish to express our sincere thanks to
Prof. Mr. SANJAY MANOCHA, FACULTY- BHARATI
VIDYAPEETH
UNIVERSITYS
INSTITUTE
OF
MANAGEMENT AND RESEARCH for giving us the
opportunity to work on the marketing plan of a company.
This has given us the insight of how the various theoretical
concepts are applied in an organization. I got the
opportunity to do a challenging project in MARUTI
UDYOG LIMITED. The project is the important part of our
study and gives us a real practical exposure to the
corporate world.
I also thank to Dr. Sachin S. Vernekar, Director,
BHARATI VIDYAPEETH UNIVERSITY INSTITUTE OF
MANAGEMENT & RESEARCH for giving me chance to
get such an experience and giving me chance to get an
industrial experience.
INDEX
S.No. Topics
Page No.
1.
Introduction
1.1
1.2
History
1.3
Overview
2.
14
2.1
16
2.2
18
3.
20
4.
Marketing Mix
21
5.
Swot Analysis
25
6.
Research Methodology
37
6.1.
40
6.2.
41
6.3.
Limitations
42
7.
Analysis
43
8.
47
9.
Annexure
48
9.1.
Bibliology
48
9.2.
Questionnaire
49
INTRODUCTION
History
In 1953, the government of India and the Indian private sector initiated manufacturing
processes to help develop the automobile industry, which had emerged by the 1940s
in a nascent form. Between 1970 to the economic liberalization of 1991, the
automobile industry continued to grow at a slow pace due to the many government
restrictions. A number of Indian manufactures appeared between 1970-1980. Japanese
manufacturers entered the Indian market ultimately leading to the establishment of
Maruti Udyog. A number of foreign firms initiated joint ventures with Indian
companies.
Timeline of Indian automobile industry:
1897 First Person to own a car in India - Mr. Foster of M/s Crompton Greaves
Company, Mumbai
1901 First Indian to own a car in India - Jamshedji Tata
1905 First Woman to drive a car in India - Mrs. Suzanne RD Tata
1905 Fiat Motors
1911 First Taxi in India
1924 Formation of traffic police
1928 Chevrolet Motors
Overview
Pran Tiku (2010)on the subject of automobile industry in Indiaholds:
6
Indias car market has emerged as one of the fastest growing in the world. The number
of cars sold domestically is projected to double by 2010, and domestic production is
skyrocketing as foreign makers are setting up their own production plants in India. The
governments 10-year plan aims to create a $145 billion auto industry by 2016.
According to McKinsey, the auto sectors drive to lower costs will push outsourcing.
The auto sector could be worth $375 billion by 2015, up from $65 billion in 2002.
McKinsey thinks India could capture $25 billion of this amount. Out of 400 Indian
suppliers, 80 percent have the ISO 9000 certificatethe international standard for
quality management.
Ashok
Leyland
Description
Product
Hindustan
Motors
Maruti
Suzuki
REVA
Tata Motors
REVA (G-Wiz).
Description
Product
Audi
BMW
Fiat
The Fiat Uno was one of the first Uno (discontinued), Palio, Palio Stile,
products to be introduced. The Fiat Siena (discontinued), Siena Weekend
Palio was later introduced and was (discontinued), Petra (discontinued),
initially a success with its style and Adventure, Fiat Bravosold in
ride comfort coupled with solid
collaboration with Tata Motors, Fiat
build but has slowly lost its sheen 500sold in collaboration with Tata
due to low fuel efficiency. Other
Motors, and Fiat Lineasold in
models were introduced such as the collaboration with Tata Motors.
Palio Weekend and Siena. Fiat tried
re-branding of the Fiat Siena to Fiat
Petra without much success. It
roped in Sachin Tendulkar as one of
its brand ambassadors. Even
Michael Schumacher appeared in an
ad for the Palio. It has entered now
into an alliance with Tata Motors to
10
Ford
Motors
General
Motors
Honda
11
Hyundai
RenaultNissan
Mitsubishi
Motors
koda
12
Toyota
13
INTRODUCTION OF MARUTI
UDYOG LIMITED
14
15
OTHER PRODUCTS OF
MARUTI SUZUKI
MODEL
Maruti 800
Maruti 800 STD BS III
Omni
Maruti Alto
Alto
Alto Lx
Alto Lxi
Maruti Zen
Maruti Zen Lx
Maruti Zen Lxi
TYPE
Small
Mid-Size
Wagon R
WagonR
WagonR
WagonR
WagonR
Versa
5 seater
Mid-Size
Lx
Lxi
Vxi
Ax
Mid-Size
16
Maruti Esteem
Maruti Esteem Lx
Maruti Esteem Lxi
Baleno
Baleno Sedan VXi
Mid-Size
Mid-Size
18
size,
this
1,120cc
engine
produces
whopping
75bhp.
20
MARKETING MIX
4Ps OF MARUTI SUZUKI SWIFT
PRODUCT
PRICE
PROMOTION
PLACE
PRODUCT
Features:
The all-new Maruti Suzuki Swift is fully loaded with a range of
exciting new features. It's a perfect complement to your
evolved tastes and lifestyle. And the best way to take your
driving pleasure to a brand-new high.
The new Swift is a generation different from Suzuki design. Styled with
a clear sense of muscularity, its one-and-a-half box, aggressive form
makes for a look of stability, a sense that it is packed with energy and
ready
to
deliver
a
dynamic
drive.
Its solid look is complemented by an equally rooted road presence
and class-defining ride quality. New chassis systems allow for the front
suspension lower arms, steering, and gearbox and rear engine
mounting to be attached to a suspension frame. You get lower road
21
noise and a greater feeling of stability as you sail over our roads with
feather-touch ease.
There are three variants of Maruti Suzuki Swift:
Swift LXi
Swift VXi
Swift ZXi
SWIFT LXI:
3 assist grips, 3 spoke urethane steering wheel, antenna, cabin light
(3 position), console box (lower), cup holders (front 2, rear1), front
door trim pockets, green tinted glass window, halogen headlamps,
headlamp levelling device, heater and manual Air conditioning,
OVRM (internally adjusted), rear fog lamps, wind screen wiper 2
speed plus 1 speed intermittent, tailgate opener key type, trip meter
(digital display), sun visors (both sides), brake assist , child lock
(rear door), high mounted stop lamp, power steering, rear seat belts
etc. are the features available in this model.
Swift VXi
Apart from the features found in other model, striking features of
this model are black coloured A & B pillars, 12v accessory socket in
centre console, day and night rear view mirror, door ajar warming
lamp, driver's seatbelt warning lamp, tachometer, driver's seat belt
warning lamp, vanity mirrors (sun visor co-driver side), rear seat
head restraints, fabric accented door trims, central door locking (4
door), front and rear electronic windows, front fog lamps, light off/
key reminder, manual air-conditioning, key not removed warning
buzzer, etc.
Swift ZXi
Special features that have made this model more market friendly
are rear window demister, rear parcel shelf, rear window wiper,
room lamp and luggage room, keyless entry, dual front airbags,
coloured outside door mirror cowls, coloured outside door handles,
12v accessory socket in luggage room, driver seat height adjuster,
central door locking (5 doors), seat belts 3-point ELR with shoulder
adjusters, seat belts front 3-point ELR with pretensioning, tailgate
opener electromagnetic type etc.
PRICE
Maruti is expected to take Hyundai heads on with the pricing of their
upcoming Maruti Suzuki Swift car. After launching cars for the
masses since so many years, Indias largest automobile
manufacturer is now targeting the premium segment with their
latest model from the Suzukis stable. The analysts predict the
22
Non
Metalli
c Price
Metallic
Price
Swift LXi
416485
416485
Swift VXi
443924
443924
Swift VXi
(ABS)
464962
464962
PROMOTION
When Maruti Udyog launched the Swift in May last year, the
automotive industry was agog with expectation that the car had the
makings of a real winner. Three versions were launched with the
base variant carrying a retail tag of Rs 3.85 lakh, ex-showroom, New
Delhi, and this aggressive pricing only reinforced this feeling.
A year later, the company says the Swift is now the most-sold car in
the first year of any car in the history of the Indian automobile
industry, having totted up sales of 61,200 units.
This is higher than what Maruti had initially planned to sell. The car
recorded an estimated 4,000 bookings at the time of its launch, and
the initial output of 200 units a day on a two-shift basis, wasnt
enough to cope with demand.
23
24
STRENGTHS
WEAKNESSES
OPPURTUNITIES
THREATS
STRENGTHS
The Quality Advantage
Maruti Suzuki owners experience fewer problems with their
vehicles than any other car manufacturer in India (J.D. Power
IQS Study 2004). The Alto was chosen No.1 in the premium
compact car segment and the Esteem in the entry level mid size car segment across 9 parameters.
The J.D. Power APEAL Study 2004 proclaimed the Wagon R no.
1 in the premium compact car segment and the Esteem No.1
in the entry level mid - size car segment. This study measures
owner in terms of design, content, layout and performance of
vehicles across 8 parameters.
A Buying Experience like No Other
Maruti Suzuki has a sales network of 307 state-of -the-art
showrooms across 189 cities, with a workforce of over 6000
trained sales personnel to guide our customers in finding the
right car. Our high sales and customer care standards led us
to achieve the No.1 nameplate in the J.D. Power SSI Study
2004.
Quality Service across 1036 Cities
In the J.D. Power CSI Study 2004, Maruti Suzuki scored the
highest across all 7 parameters: least problems experienced
with vehicle serviced, highest service quality, best in-service
experience, best service delivery, best service advisor
25
OPPURTUNITIES
Leading Growth
As the market leader, MUL led the growth in the passenger
car sector last year. Maruti's sales went up 30% to 4,72,000/units. This is the highest annual sale since the company
began operations 20 years ago. Maruti also gained market
26
THREATS
27
Introduction:
As a new product much time will be spent by the organisation to
create awareness of it presence amongst its target market. Profits
are negative or low because of this reason.
28
Growth:
If consumers clearly feel that this product will benefit them in some
ways and they accept it, the organisation will see a period of rapid
sales growth.
Maruti Suzuki Swift stands on Growth Stage. As the sales of Maruti
Suzuki Swift is high as compare to Hyundai Getz then the consumer
will buy Maruti Suzuki Swift by providing them with great benefits in
future and they will accept it.
Cash Cows:
High Market Share / Low Market Growth
Here, youre well-established, so its easy to get attention and
exploit new opportunities. However its only worth expending a
certain amount of effort, because the market isnt growing and your
opportunities are limited.
Maruti Suzuki Swift stands on Cash Cows where they have
established their brand in the market. Of which they can exploit new
opportunities. They have opportunities to expand their product more
in the market. As they have expanded globally in the global market.
29
Maruti Suzuki Dzire, the replacement for old warhorse Maruti Esteem is on
cards. Maruti is expected to unveil the Suzuki Dzire at the Auto Expo in New
Delhi.
Basically, the Suzuki Dzire will be the sedan version of the hugely successful
Suzuki Swift. Maruti has been planning for a while to bring in a 3-box version
of the Swift, and the Dzire may be the answer.
Though the Dzire will be essentially the Maruti Suzuki Swift in a sedan avatar,
the company is planning modifications in the headlamps, front grille and
bumper design to make the car not look like a Swift with a tail. Unlike the
Suzuki Swift which is made in several countries, Maruti Suzuki plans to build
the Suzuki Dzire only in India. The Dzire may be exported to several
countries.
30
Maruti Suzuki has been phasing out older 3-box models and bringing in new
global products to replace them. The Maruti Suzuki Baleno was the first to go
out, to be replaced by the Maruti Suzuki SX4. The next in line seems to be the
Maruti Esteem, one of the longest selling cars from the Maruti stable. The car,
which initially made a feeble appearance as the Maruti 1000, went in for a
complete overhaul and reappeared as the Maruti Esteem. With minor
cosmetic changes, Maruti has been successfully selling the sedan for 14
years now.
The Suzuki Dzire is likely to offer both petrol and diesel options, in 1.3 litre
engines. The car is likely to come with ABS, power steering, fog lamps and
automatic climate control systems.
Maruti Suzuki has launched the Swift Dzire, its seventh model in three years.
Priced in the introductory range of Rs.4.49 lakh to Rs.6.7 lakh (ex-showroom,
Delhi), the Maruti Suzuki Swift Dzire has both diesel and petrol variants,
powered by 1.3-litre engines. While the petrol variant will cost between
Rs.4.49 lakh and Rs.5.9 lakh, the diesel version will carry a price tag of
Rs.5.39-6.7 lakh.
31
32
Allianz Automobiles:
Kamal Cinema Building, Safdarjung Enclave,
New Delhi
Telephone: 91-11-26104693, 26183785
E-Mail: aalianz@satyam.net.in
E-Mail: apravk@apraauto.net
Bagga Link Motors Private Limited:
395, Patparganj Industrial Area, New Delhi.
Telephones: 91-11-22169111, 22169555, and 22169222
Fax: 91-11-22141133
E-Mail: bim@del2.vsnl.net.in
Competent Automobiles Company Limited:
48, Ring Road, Lajpat Nagar IV, New Delhi.
Telephone: 91-11-26917814 Fax: 91-11-26830306
E-Mail: cacllp@mnatraonline.com
Competent Automobiles Company Limited:
14, Competent House, Middle Circle, Connaught Place, New Delhi.
Telephones: 91-11-23355285/86/87, 23354572/73/74, 23328009
E-Mail: competent@del6.vsnl.net.in
Competent Automobiles Company Limited:
19, Shivaji Marg, New Delhi.
33
E-Mail: competent@del6.vsnl.net.in
Competent Automobiles Company Limited:
3, Gazipur, Delhi( East), Delhi.
Telephones: 91-11-22446551, 22217774, and 22446552
Fax: 91-11-22446553
E-Mail: competent@del6.vsnl.net.in
D D Motors:
100, Mayapuri Phase II, New Delhi.
Telephone: 91-11-41845000, 28116502, and 28115403
Fax: 91-11-28113505
E-Mail: ddinfo@ddmotors.net
DDMotors:
5, Wazirpur Industrial Area,
Near Wazirpur Bus Depot, New Delhi.
Telephone: 91-11-27153999, 41843000
Fax: 91-11-27151466
E-Mail: ddnorth@bod.net.in
D D Motors Private Limited:
F 1/9, Okhla Industrial Area, Phase 1, New Delhi.
Telephone; 91-11-40523000
E-Mail: dd.south@ddmotors.net
Fair Deal Cars Private Limited:
485-A, Jhilmil, Main G.T.Road, Shahdara, New Delhi
Telephone: 91-11-22119626/27
Mobile: 9910894050
E-Mail: fairdealcars@rediffmail.com
Gautam Motors Private Limited:
E-46/14, Okhla Industrial Area, Phase-II, Main Kalkaji Road, New Delhi
Telephone: 91-11-41613879, 28613880, 28613879
Fax: 91-11-26921189
E-Mail: gautam_sh@eth.net
Krish Automotors Private Limited:
Mam Ram Majesty Mall, Plot Number 2, Road Number 43, Guru
Harkishan Marg, Pitampura, New Delhi
Telephone: 91-11-32435050
E-Mail: krishautomotors@yahoo.co.iN
34
E-Mail: Maruti@marketing-times.com
Marketing Times Automobiles Private Limited:
Vishal Cinema Complex, Vishal Enclave, Rajouri Garden, New Delhi
Telephone: 91-11-25112222
E-Mail: vishal@marketing-times.com
Maruti Service Master:
F-39, Okhla Industrial Area, Phase-2, New Delhi
E-Mail: pasco@vsnl.net
Rana Motors Private Limited:
Rikhi House A 2/7, Safdarjung Enclave Opposite Bhikaji Cama Place,
New Delhi.
Telephone: 91-11-26712222 (10 Lines)
Fax: 91-11-26711320
E-Mail: ranamotors@vsnl.in
Rana Motors Private Limited:
Tis Hazari Metro Station, Boulevard Road, New Delhi.
Telephone: 91-11-23972222
E-mail: ranamotors@bol.net.in
Rohan Motors Limited:
A-15, Mohan Co-operative Industrial Area, Mathura Road, Delhi
Telephone: 91-11-41679303/04, 41678695,
Fax: 91-11-51679302
E-Mail: rminewdelhi@touchtelindia.net.in
Saya Automobiles Limited:
A-21-22, G.T.Karnal Road, Industrial Road, Industrial Area, New Delhi,
Telephone: 91-11- 27231955-57, 27231960, 27251402/03
Fax: 91-11-27216900
E-Mail: saya@ndb.vsnl.net.in
Sikand & Company:
50, Janpath, New Delhi.
Telephones: 91-11-23320450, 23310364, 23326508
35
Fax: 91-11-23313765
E-Mail: hds@ndf.snl.net.in
T R Sawhney Motors Private Limited:
33 & 34, Harichand Melaram Complex, East Gokulpur, Wazirabad
Road, New Delhi.
Telephones: 91-11-22816777, 22816533, and 22816733
E-Mail: trsawhney@sawhney.net.in
T R Sawhney Motors Private Limited:
B-5, Industrial Area Phase-1, Badli Opposite Sector-18,
Telephone: 91-11-27853094
E-Mail: trsawhney2@sify.com
Research Methodology:
Research methodology is considered as the nerve of the project. Without
a proper well-organized research plan, it is impossible to complete the
project and reach to any conclusion. The project was based on the survey
plan. The main objective of survey was to collect appropriate data, which
work as a base for drawing conclusion and getting result.
36
LIMITATIONS:Every study has certain limitations. In my study, also there were certain limitations,
which I could not able to solve.
1. The research was conducted in a very small area.
2. My research work period witness the biggest ups and downs in product sale of
only one brand, which affected the perception of the customer. This was
biggest drawback of my study.
3. Time factor was also important for me.
41
4. I had only found the upper-middle class family to fill up the questionnaire, but
generally, an average middle class family was required for the study.
5. The sample size is also very small which represent my research on consumer
behaviour.
42
Q.2
Price
Product feature
Brand
Service
Durability
43
Q.4.You prefer to buy from the same as you have mentioned in Q.3
because of following reasons
Attractive Price
Service
Demonstrations
Offers
44
MARUTI800
ALTO
45
ANNEXURE
BIBLIOLOGY
www.marutisuzuki.com
www.managementparadise.com
47
www.carwale.com
Autocar Magazine
QUESTIONNAIRE
48
No
Q.2 While purchasing car which feature influence you?
Price
Product feature
Brand
Service
Durability
Q3. From where you prefer buying a second hand car?
Through advertisement
Dealers
Showroom
49
Q.4.You prefer to buy from the same as you have mentioned in Q.3
because of following reasons
Attractive Price
Service
Demonstrations
Offers
Q.5.Which Car of Maruti of do you have?
SWIFT
SWIFT DZIRE
ESTEEM
MARUTI800
ALTO
Q.6. How frequently you change your cars?
1-3 years
3-5 years
5-10 years
More than 10 years
50
HDFC
ICICI
AXIS BANK
PUNJAB NATIONAL BANK
51