COLLEGE OF BUSINESS

ADMINISTRATION
Department of Management and Marketing
4c
1. Course Title

OPERATIONS MANAGEMENT

2. Course Description
:
This course deals with the fundamentals of business
organizations and management. The theories and principles of organization and management, as
well as their application in business and industry are thoroughly discussed. The functions of
management (Planning, Organizing, Staffing, Directing and Controlling) and the different forms
of business ownership with their strengths and weaknesses from part of the course coverage. The
course covers the benefits derived from entrepreneurship and importance of social responsibility
as another goal of business.
3.
4.
5.
6.
7.

Course Code
:
Course Prerequisite
:
Number of Units
:
3 Units
Number of Hours per week :
3 Hours/Week
Mission/Vission
Mission As a Catholic University, we diligently pursue truth and knowledge, inspired by
Gospel values and guided by the teachings of the Church; As a Vincentian community, we inspire
others to follow the example of St. Vincent de Paul, who led and organized his contemporaries in
creatively responding to those who are in need; As an institution of learning, we assist in the
formation of competent,creative, and socially responsible leaders through our commitment to
excellence in discovery, learning and services; As a catalyst of social transformation, we provide
quality services that empower others to become agents of change.
Vision- Adamson University, a Catholic, Vincentian educational institution, is a recognized
leading center for quality education particularly for the socially disadvantaged.

8. Course Objectives in Relation to Program Outcomes

Program Educational Objectives (POE)
(in the work place)
PEO1. Convey ideas clearly both oral and
written in English language
PEO2. Prepare, analyze, and evaluate
reports, feasibilities, research
proposals and concept papers
PEO3. Demonstrate the Christian values
such as fairness, transparency,
accountability, hard work, honesty,
patience, diligence, innovativeness
and risk taking.
PEO4. Understand the concepts and
principles of good interpersonal
Course Title
Date
Date
Effective
Revised

Program Outcome (Based on Mapping of Subjects vs

Pos)
A
B
C
D
E
F
G
H
I
J
/
/

/
Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
relations.
PE05. Demonstrate leadership qualities,
civic mindedness and responsible
citizenship
PEO6. Incorporate the concepts,
approaches, and techniques of
environmental conservation in the
chosen field of specialization
PEO7. Equip with knowledge of the
concepts, principles and theories of
operation management to be able to
organize and manage activities in
manufacturing and service related
business.
PEO8. Demonstrate managerial and
operational competencies in the field
of business and understand the
importance of cooperation among
other business organizational
functions to achieve goals and
objectives of the business
organization as a whole.
PEO9.Learn to establish and manage
businesses and/or engage in the
actual
business
practice
of
entrepreneurship.
PEO10. Demonstrate ones skills and know
how or competencies on business
researches and innovation.
9.

Course Outline

Week

Learning
Objectives

Familiarize students
with the class
policies,
requirements,
grading system

Course Title

Date
Effective

Learning Content

Learning
Tasks/
Experiences/
Methodology
Lecture
Discussion

Assessment

General Class Orientation

Lean
Vision and Missions
Core Values
Vincentian
Attributes of an Adamson
Values
Student
graduates
Teacher
- Adamson Prayer
Date
Prepared by:
Reviewed by:
Approved by: Page
Revised
Eden U.
Menrado V.
Dr. Carl
12
Alberto
Cajayon
Mark B.
Miniano
Faculty
Chairperson
Dean

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
-

Give students a
general overview of
the subject through
the syllabus
Introduction to
Operations
Management
- Explain the scope of
operations
management, and
the operations
manager and the
management
process
- Discuss the
operations
management &
decision making,
and explain why
do we study
operations
management
- Explain the
historical
evolution of
operations

Competitiveness,
Strategy and
Productitvity
- List the 3 primary

Course Title

Date
Effective

Overview of the subject

interaction

Introduction
- Production of Goods versus
Delivery of Services
Process Management
- Managing a process to meet
demand
- Process Variation
The Scope of Operations
Management
Why learn about operations
Management?
- Career opportunities and
professional societies
Operations Management and
Decision Making
- Models
- Quantitative Approaches
- Performance Metrics
- Analysis of Trade-offs
- Degree of Customization
- A Systems Approach
- Establishing Priorities
The Historical Evolution of
Operations Management
- The Indutrial Revolution
- Scientific Management
- The Human Relations
Movement
- Decision Models and
Management Science
- The Influence of Japanese
Manufacturers
Introduction
Competitiveness
- Why some organizations
fail?
Date
Revised

-Debate of the
class about
production of
goods versus
delivery
services
Procedure:
-Divide the
class into two
-Give the topic
to each group
- Give them 30
minutes to
discuss their
topic
- Get one
representative
to each group
-Start the
debate
-Ask the
students if what
is the impact of
the activity
1. What is the
lesson of the
topic?
2. What theyve
learned?
Role Play (Use
the different
Strategy to
Organization

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Assignment
Quizzes
Recitation

Attendance
Recitation
Interaction

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
ways that business
organizations
compete
Explain 5 reasons
for the poor
competitiveness
of some company
- Define the term
strategy and
explain why
strategy is
important
Discuss and
compare
organization
strategy and
operations
strategy, and
explain why it is
important to link
the two

Mission and Strategies

- Strategies and Tactics
Procedure:
- Strategy Formulation
- Ask
- Supply Chain Strategy
students to
- Sustainability Strategy
share their
- Global Strategy
opnion
Operations Strategy
about why
- Strategic Operations
the
Management Decision
company
Areas
fail?
- Quality and Time Strategies
- What
Implication of Organization
strategy can
Strategy for Operations
they use to
Management
maintain
Productivity
their
- Computing Productivity
operation
- Productivity in the Service
management
Sector
- what
- Factors that affect
happened to
Productivity
them during
- Improving Productivity
the
experience.

- Describe and give

examples
Define the term
productivity and
explain why is it
important to
organizations and
to countries

Course Title

Date
Effective

1.1 What
did they
do?
1.2 What
did they
observe
? Think
about?
1.3 What
feelings
did they
have
during
the
experien
ce?
- Next ask
students to
Date
Revised

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

Forecasting
- List the element of
the forecast
Outline the steps in
the forecasting
elements
- Evaluate at least 3
important
qualitative
forecasting
techniques and the
advantage and
disadvantage of
each
Compare and
contrast qualitative
and quantitative
approaches to
forecasting.

Course Title

Date
Effective

ask
themselves
so what?
2.1 What
benefits did
they get from
the
experience?
2.2. What did
they learn?
Relearn?
2.3 What are
the
implications
of this
activity?
How does the
experience
relate to real
world
Introduction
Research:
Features Common to all Forecasts
*Visit leading
Elements of a Good Forecast
company, get
Forecasting and the Supply Chain
the copy of
Steps in the Forecasting Process
the
Forecast Accuracy
organizational
- Summarizing Forecast
objectives
*find out
Accuracy
indicators to
Approaches to Forecasting
what extent
Qualitative Forecasts
the objectives
- Executive Opinions
were attained
- Salesforce Opinions\
- Consumer Surveys
by the
Associative Forecasting Techniques
company
- Simple Linear Regression - Reporting of
- Nonlinear and multiple
the findings of
Regression Analysis
the research
Choosing a Forecasting Techniques
Operations Strategy

Date
Revised

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Interaction
Written
Report

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
- Describe averaging
techniques, trend
and seasonal
techniques, and
regression analysis,
and solve typical
problems.
Explain three
measures of
forecast accuracy.
5
Product and
Service Design
- Explain the strategic
importance opf
product and
service design.
Identify some key
reasons for design
of redesign.
- Recognize the key
questions of
product and
service design.
List some of the
main sources of
design ideas.
- Discuss the
importance of
legal, ethical, and
sustainabilty
considerations in
product and
service design.
Explain the
purpose and goal
of life cycle
assessment.

Course Title

Date
Effective

Introduction
- What does product abd
service design do?
- Reasons for product or
service design
Legal and ethical considerations
Human Factors
Cultural Factors
Environmental factors. Sustainabilty
- The 3Rs
- Cradle-to-grave assessment
- End-of-life programs
Other design considerations
- Strategies of product or
service life stages
- Degrees of standardiczation
- Designing for mass
customization.
- Reliability.
- Robust desigm.
- Degree of newness.
- Quality function
deployment.
- The Kano Model

Date
Revised

Group students
according
desired number
Assign a
caselet, ask
them to follow
steps in
Planning
Process in the
discussion and
in reporting

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Quizzes
Interaction
assignment

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

Strategic
Capacity
Planning for
Product and
Services
- Summarize the
importance of
capacity planning
Discuss ways of
defining and
measuring
capacity.
- Describe the
determinants of
effective capacity.
Discuss the major
considerations
related to
developing
capacity
alternatives.
- Briefly discribe
approaches that
are useful for
evaluating
capacity
alternatives.

PRELIM PERIOD
Introduction
Capacity descions are strategic
Defining and measuring capacity
Determinants of effective capacity
Strategy formulation
- Steps in the capacity
planning process
Forecasting capacity requirements
- Calcuting processing
requirements
Additional challenges of planning
service capaciity
Developing capacity strategies
Constraint management
Evaluating alternatives
- Cost-volume analysis
- Financial analysis
- Descion theory
- Waiting-line anaylsis
- Simulation
Operation strategy

Case Analysis
(3 groups) after
the analyses of
the 3 cases the
integration of
the
fundamentals of
decision should
be discussed

Written
Report
Group
Presentation

Process Selection Introduction

- Case Analysis
Group
and Facilty
Proocess selection
Dynamics
Merger
Layout
- Process types
/
State of
- Explain the strategic Operations tour. Morton Salt
Interaction
Insolvency
Reporting
importance of
- Product and service
process selection.
- Reporting
profiling
Describe the
- Sustainabilty production of
influence that
goods and services
- Lecture and
process selection
- Lean process design
Discussion
has on an
Technology
organization.
Course Title
Date
Date
Prepared by:
Reviewed by:
Approved by: Page
Effective
Revised
Eden U.
Menrado V.
Dr. Carl
12
Alberto
Cajayon
Mark B.
Miniano
Faculty
Chairperson
Dean
8

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

- Compare the basic

processing types.
Explain the need
for management of
technology.
- List some reasons
for redesign of
layouts.
Describe the basic
layout types, and
the main
advatages and
disadvantages of
each.
Work design and
measurements
- Explain the
importance of
work design.
Compare and
contrast the two
basic approaches
to job design.
- Discuss the
advantages and
disadvantages of
specialtization.
Explain the term
knowledge-based
pay.
- Explain the purpose
of method
analysis and
describe how
methods studies
are performed.
Compare four
commonly used
techniques for
motion study.

Course Title

Date
Effective

- Automation
Process strategy
Strategic resource organization..
Facilities layout
- Repetitive processing:
Product layouts
- Nonrepetitve processing:
process layouts
- Fixed-position layouts
- Combination layouts
- Cellular layouts
- Service layouts

Introduction
Quality of work life
Working conditions
- Compensation
Job design
- Specialization
- Behavioral approaches to
job design
- Motivation
- Teams
- Ergonomics
Methods analysis
Motion study

Date
Revised

Meet the
Guest
Procedure:
1. Invite a
guest speaker
to address
you class as
the expert on
the subject
you are
concurrently
discussing.
2. Inform the
guest the
session will
be conducted
like a press
conference
- Prior to the
guests
appearance
prepare the
students by
discussing
how press
conference is

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Research
Work
Interactio
n

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

10

Location
Planning and
Analysis
- Identify some of the
main
reasonsorganizatio
ns need to make
location
descisions.
Explain why
location
descisions are
important.
- Discuss the options
that are available
for location
descions.
Give examples of
the major factors
that affect location
descions.
- Outline the descions
process for
making these
kinds of descions.
Use the
techniques
presented to solve
typical problems.

12

Management of

Course Title

Date
Effective

conducted
and then
giving an
opportunity
to formulate
several
questions to
ask the
speaker
TV
- Written
Commercial

The need for location decision

The nature of location decisions
- Strategic importance of
Procedure:
location decisions
- Obejective of location
decisions
- Divide students
- Supply chain consideration
into teams of
- Location option
no more than
Global locations
6 members
- Facilitating Factors
- Ask teams to
- Benefits
create a
- Disadvantages
thirty second
- Risk
TV
- Managing Global Operation
commercial
General procedure for making
that
location decision
advertises
Evaluating location alternatives
the different
- Locational cost-profitFilipino
volume analysis
values
- The transporatation model
- Factor rating

MIDTERM EXAMINATIONS
Introduction
Date
Revised

Group

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Group
Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
Quality
-

13

Define the term

quality as it
relates to
products and as
it relates to
sevices.
Explain why
quality is
important and
the
consequences of
poor quality.
Identify the
determinants of
quality.
Ditinguish the
costs associated
with quality.
Compare the
quality awards.
Discuss the
philosophies of
quality gurus.

Quality Control
- List and briefly
explain the
elements of the
control process.
Explain how
control charts are
ised to monitor a
process, and the
concepts that
undelie their use.

- Use and interpret

control charts.
Course Title
Date
Effective

Insights on Quality Management

Interview about
- Defining Quality: The
Principles of
Authority
Dimensions of Quality
- Assessing Service Quality
Responsibility
- The Determinants of
and Delegation
Quality
- Responsibility for Quality
Procedure:
- Benifits of Good Quality
- Ask the
- The Consequences of Poor
students to
Quality
find out the
- The cost of Quality
different
- Ethics and Quality
types of
Management
authority
The Evolution of Quality
Find out
Management
how these
The Foundations of Modern Quality
executives
Management
practices
Quality Awards
delegation
- The bridge award
Identify the
The european quality
problem
award
they
- The deming prize
encounter in
Quality Certification
delegation
- ISO 900, 14000, AND
process
247000
Quality and the Supply Chain

Interview
Written
Report

Introduction
Inspection
- How much to inspect and
how often
- Where to inspect in the
process
- Centralized versus On- site
Inspection
Statistical Process Control
- Process variability
- Sampling and sampling
distributions
- The control process
- Control charts: The voice of
the process

Group
Dynamics
Quizzes
Interaction

Date
Revised

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

14

Perform run tests

to check for
nonrandomness in
process output.
- Assess process
capability.

Control charts for variables

Control charts for attributes
Managerial considerations
concerning control charts
- Run Test
- Using control charts and run
test together
- What happens when a
process exhibits possible
nonrandom variation?
Process Capability
- Capability Analysis
- Improving Process
Capability
- Taguchi Cost Function
- Limitations of Capability
Indexes
Operations Strategy

Aggregate
Planning and
Master
Schrduling

Introduction
- Intermediate Planning in
Perspective
- The Concept of
Aggregation
- Dealing with variations
- An overview of agrregate
planning
- Aggregate planning and the
supply chain
- Demand and Supply
Options
Basic Strategies for Meeting
Uneven Demand
- Choosing a strategy
Techniques for Aggregate Planning
- Trial and Error
Techniques using graphs
and spreadsheets
- Mathematical techniques
Aggregate Planning in Services
Disaggregating the aggregate plan
Master Scheduling

- Explain what
aggregate
planning is and
how it is useful.
Identify the
variables decision
makers have to
work with in
aggregate
planning and
some of the
possible strategies
they can use.
- Describe some of
the graphical and
quantitatice
techniques
planners use.
Course Title
Date
Date
Effective
Revised

Listening
Teams

Interaction
Quizzes

Procedure:
Divide the
students intro
four teams and
give the teams
these
assignment:
Team Role
Assign
1.

Question
Ask
2. Agreers
tell which
points they
agreed
3. Nay-sayers

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
Prepare aggregate
plans and
compute thei
costs.
- Describe the master
scheduling
process and
explain its
importance.
15
MRP and ERP
- Describe the
conditions under
which MRP is
most appropriate.
Describe the
inputs, outputs,
and nature of
MRP processing.
- Explain how
requirements in a
master production
schedule are
translated into
material
requirements for
lower-level items.
Discuss the
benefits and
requirements of
MRP.
- Explain how an
MRP sysytem is
useful in capacity
requiremnts
planning.
Outline the
potential benefits
and some of the
difficulties users
have encounters
Course Title

Date
Effective

- The Master Scheduler

The Master Scheduling Process
- Time fences
- Inputs
- Outputs

Introduction
An Overview of MRP
MRP Inputs
- Master schedule
- The bill of naterials
- The inventory records
MRP Processing
- Updating the system
MRP Outputs
Other Considerations
- Safety stock
- Lot sizing
MRP in services
Benefits and Requirements of MRP
- Benefits
- Requirements

Date
Revised

Comment
on which
points they
disagreed
4. Example
Givers
give speaker
examples of
applications
Small Group
Discussion

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Interaction
Group work

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
with MRP.
16

Inventory
Management
- Define the term
inventory, list the
major reasons for
holding
inventories, and
list the main
requirements for
effective
inventory
management.
Discuss the natire
and importance of
service
incventories.
- Explain periodic and
perpetual review
systems.
Explain the
objectives of
incentory
management.
- Describe the A-B-C
approach and
explain how it is
useful.
Describe the basic
EOQ model and
its assumptions
and solve typical
problems.

Course Title

Date
Effective

Introduction
The Nature and Importance of
Inventories
- Functions of inventory
- Objectives of inventory
control
Requirements foe Effective
Inventory Management
- Inventory Counting System
- Demand forecasts and leadtime information
- Inventory costs
- Classifications system
Inventory Ordering Policies
How Much to Order: Economic
Order Quantity Models
- Basic Economic Order
Quantity( EOQ) Model
- Economic Production
Quantity (EPQ)
- Quantity Discounts

Date
Revised

Prepared by:
Eden U.
Alberto
Faculty

Interview
managers and
supervisors
find out what
is motivated
them and how
they motivated
their
employees

Interaction
Assignment
Quizzes

Billboard
Ranking
Divide the class
into subgroups
of four-six
students
Give student
question like
what may
motivate them
to work hard
- Give each
subgroup a
post it pad
ask them to
write each
item to write
each item on
the list on a
separate sheet.
- Ask the
subgroups to
sort the sheets
so that the
value, opinion
action they
prefer is on
top and the
remaining are
Reviewed by:
Approved by:
Menrado V.
Dr. Carl
Cajayon
Mark B.
Miniano
Chairperson
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing

17

JIT and Lean

Operations
- Explain what is
meant by the term
lean operations
sytem.
List each of the
goals of a key
system and
explain its
importance.
- List and briefly
describe the
building blocks of
lean.
Identify the
benefits of a lean
system.
- Outline the
consideratiions
important in
converting a
traditional mode
of operations to a
lean system.
Point out some of
the obstacles that
might be
encountered when
converting to a
lean system.

Course Title

Date
Effective

Introduction
- Tthe Toyota Approach
Supporting Goals
Buillding Blocks
- Product Design
- Process Design
- Personnel/Organizations
Elements
- Manufacturing Planning
and Control

Date
Revised

placed in rank
- Compare and
contras
Setting Class
Ground Rules
Procedure:
- Obtain a small
number of
volunteers to
serve as
interviewers
- 10-15 minutes
have
interviewers
circulate
making
contact with
as large a
sample of
people
- Instruct them to
be guided by
the question
to be
provided
- Ask
interviewers
to report their
findings
- It is sufficient
simply to
hear the
collected
expressions
of students to
establish a
sense of
behavioural
ground rules
desired by

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Group work/
Research
Group
Presentation

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
the group
Final Examinations
10. Course Requirements:
Quizzes (short and long)
Major Exams
Assignment
Case Study
Student Participation (Recitation)

Mini-research
Business Plan (Org. Basic Functions)
Actual Business /Activities
Student Report Presentation

11. Grading System: Performance Based

Prelim Grade:
Midterm Grade:
Final Grade:
Semester Grade:

Course Requirements (2/3) + Prelim Exam (1/3)

Course Requirements (2/3) + Midterm Exam (1/3)
Course Requirements (2/3) + Final Exam (1/3)
Prelim Grade (30%) + Midterm Grade (30%) + Final Term
Grade (40%)

12. Textbook: Work Text

Principles Management
Samuel Certo
Cengage
Other References:
Essentials of Contemporary Management, 5th Edition (McGrawhill International Editon),
Gareth Jones and Jennifer George (2013)
Essentials of Management, 9th Edition (An International and leadership Perspective),
Harold Koontz and Heinz Weihrich (2013)
Principles of Management, 5th Edition, P.C. Tripathi and P.N. Reddy (2012)
Management: A Practical Introuction, 6th Edition (McGrawhill Edition), Angelo Kinicki
and Brian Williams (2013)
Management, Philippine Edition, Bruno Dyck and Mitchell Neubert (2012)
Fundamentals of Management, 7th Edition, Ricky Griffin (2014)
Fundamentals of Management, 7th Edition, Ricky Grifiin (2014)
Course Title

Date
Effective

Date
Revised

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12

COLLEGE OF BUSINESS
ADMINISTRATION
Department of Management and Marketing
Management, Preliminary Edition, Ranjay Gulati, Anthony Mayo and Nitin Nohria
(2013)
Understanding Management, Richard Daft and Dorothy Marcic (2013)

Course Title

Date
Effective

Date
Revised

Prepared by:
Eden U.
Alberto

Reviewed by:
Menrado V.
Cajayon

Faculty

Chairperson

Approved by:
Dr. Carl
Mark B.
Miniano
Dean

Page
12