Alyona Namrata Saldanha

Address: 6, B7 Kubera Garden Cooperative Housing Society.

NIBM Road, Kondhwa Pune 411040.

Ph. (Mob) 9850984552

Mail: aly_ona@yahoo.com

Over 3 years cross cultural experience in the areas of Project Management, Operations Management,
Process

Design,

Transitions,

Migrations

&

Management,

Client

Relationship

Management,

System

Implementation and MIS in the Logistic and Supply Chain Domain. Began a career as a Management
Trainee with Maersk Global Service Centre. Currently associated with Searce Co-sourcing Pvt. Ltd, as
a Transition Manager. An MBA graduate, proficient in managing & leading teams for running successful
project operations & experience of developing procedures, service standards for business excellence.
Possesses excellent interpersonal, communication and organizational skills with proven abilities in team
management, project management and planning. An effective communicator with honed analytical, problem
solving & organizational skills.

Organizational Experience
Since Jul07 with Searce Co-sourcing Pvt. Ltd serving as a Transition Manager.
A young organisation involved in providing IT and Finance & Accounting based solutions to Logistics clients
worldwide.
Client Relationship Management
Mapping clients requirements and coordinating in developing, implementing and transitioning processes
in line with the guidelines specified by the client.
Customer Complaint Resolution

Operations Management
Manage IT outsourcing, Billing and AR functions of multinational logistics organisations. Handle daily
outgoing communication and transactional issues.
A one point contact for all client stakeholders.

Business Process Improvement

Conduct best practises analysis and surveys.

Track performance by identifying key performance metrics and key performance indicators against
industry benchmarks.

July 07 October 07 with Eagle Global Logistics, Houston, U.S.A with the Client Invoicing
Department as an on site Transition Manager for Searce.
Key Result Areas
Map, Transfer and stabilize invoicing processes for identified clients across Global and American locations
to the identified offshore office.
Stabilize existing processes for the six previously transferred clients, improving Key Performance
Indicators.
Significant Contributions
Successfully documented, transferred and stabilised four new clients for EGL.

Was the only point of contact for both the client and the Indian Operation unit; working across time zones
to reduce process gaps and mismatches. Successful in turning around outstanding payments from over 2
million USD.

Jun 04 - Jun 07 with Maersk Global Service Centre (formerly P & O Ned Lloyd IT Services Pvt.
Ltd).
An established provider of IT-enabled services, focusing on providing sophisticated IT-enabled solutions to all
Maersk entities worldwide.
Process Transition / Enhancement
Monitoring overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
Overseeing process improvement initiatives through system changes, process re alignment/ redefining &
efficiency management.
Project Management
Was part of the Integration Project Team actively working to smoothly integrate the processes and
systems of P & O Nedlloyd and Maersk Line across global locations.
Preparing MIS reports & other statements including export documentation with a view to apprise
management of the process operations and assist in critical decision-making process.
Team Management
Handled 2 teams both involved in active finance based migrations from Felixstowe, UK and Lille, France
to Pune.
Identifying and implementing strategies for building team effectiveness by promoting a spirit of
cooperation between team members
Determining training needs of employees and conducting suitable training programmes to enhance their
operational efficiency leading to increased productivity.
Significant Contributions
Actively involved in the Integration project involving streamlining business processes and systems to
ensure successful work migrations between seven worldwide centres of Maersk and P&O Ned Lloyd
Played a key role in the Consignment Management project, focused on Business Process Restructuring,
covering three regions, Pune, Chennai in India and Shenzhen in China
Successful in Implementing and stabilizing new processes on site at project locations in Chennai and
Shenzhen.
Pivotal in monitoring and improving behaviour patterns of Key Performance Indicators of the three
regions based on each leg of Consignment Management.
Selected to represent PONL at the Integration Convention at Cebu, Philippines.

Played a stellar role in:

Successful integration of the Maersk and PONL business processes across all three
locations of Pune, Chennai and Shenzhen.
o Successful process migration across the three locations during the Consignment
Management phases for each leg of the roll out viz. Shadow and Live phases.
o Successful sign off of both legs of the Consignment Management Project from the upper
echelons of PONL management teams
Recognised by top management for excellent performance and received an award for Employee of the
Quarter as part of the Consignment Management Team.
Attended the Young Manager's Workshop at P&O Nedlloyd.
Was also selected to attend various trainings at Sri Lanka and Singapore.

2002-04; pursued PG Diploma in Business Management (MBA) specializing in Marketing

and Human Resources, Loyola Institute of Business Administration (LIBA), Chennai,
India.

Industrial Training
Organisation: Webdunia.com (India) Pvt. Ltd. Chennai, TN
Duration: Sept03Dec03
Involved in sales & distribution of Multilingual Software in Chennai

Organisation: Saint Josephs University, Philadelphia, U.S.A.

Duration: April03-Jun03
Potential for food Marketing Centre at the Loyola Institute of Business Administration (LIBA),
Chennai in collaboration with Saint Josephs University.

Organisation: Hutchison Essar India Limited Chennai, TN

Duration: Jan03Mar03
Analysed Customer & Retailer Perception of Hutch Mobile Connections

Organisation: ICDS Securities, Ahmadabad

Duration: Apr00-May03
Involved in launching a new tariff for Standard Chartered Bank Credit Cards and bring back
lost customer.

2002.2004

Academic Credentials
Masters in Business Administration (MBA Marketing and Human Resources) from
Loyola Institute of Business Administration (LIBA), Loyola College, Chennai, India.
CGPA: 6.48 / 9.0

1998-2001

B.Sc. (Zoology) from St. Xaviers College, Ahmadabad, Gujarat, India.

Grade: First Class - 68 %

1996

S.S.C from Mount Carmel High School, Ahmadabad, Gujarat, India.

Grade: Distinction 77 %

Extra Curricular Activities

Won various prizes in group and individual Public Speaking competitions.
Interests and Hobbies: Music, Books, Dancing and Cooking.
Fluent in English, Gujarati, Hindi and Konkani

Date of Birth
Permanent Address

Personal Details
: 05th December 1980
: 10, Satkar Society, Azad Society Road Ahmadabad.
Pin Code 380015. Ph. 91-079-26749569.