Payment Request

Sampson's Stationary
30 Silverstone Ave
Kamloops, BC
V2A 8B1
Tel:250-429-0002
February 21st, 20-Mr. Ken Davis
Hanson's Montessori School
15 Main St.
Kamloops, BC
V2A 7B5
Our ref: #223
Dear Mr. Davis:
Outstanding Invoice
Our records show that you have an outstanding balance dating back to January, 200-. Your
January invoice was for $445.00 and we have yet to receive this payment. Please find a copy of
the invoice enclosed.
If this amount has already been paid, please disregard this notice. Otherwise, please forward us
the amount owed in full by March 1st, 20--. As our contract indicates, we begin charging 5%
interest for any outstanding balances after 30 days.
Thank you in advance for your cooperation. We hope to continue doing business with you in the
future.
Sincerely,

Maria McPhee
Maria McPhee
Accountant
Enclosure: Invoice #223
Some useful vocabulary: records, outstanding balance, invoice, enclosed,
disregard, indicates, cooperation

Business Correspondence Glossary

apologize
verb

say "sorry"

approach
noun

method or style of doing something

attitude
noun

outlook on life

by invitation only

only those who are asked to come will be allowed in

commence
verb

start

complimentary
adjective

free

concerns
noun

problems, issues

confidential
adjective

private

conscientious
adjective

cares about quality of work

contribution
noun

individual effort or support in a group

convenient
adjective

suitable, favourable, makes life easy

cooperation
noun

the act of working together

coordinator
noun

person who organizes something

dedication
noun

a lot of effort put into something

dependable
adjective

can be trusted

disregard
verb

ignore, pay no attention to

do not hesitate
phrase

don't wait

dropped
verb

fell to a lower amount

effective
adjective

produces a positive response

efficient
adjective

performs well

enclosed
adjective

included inside

encouraged
verb

persuaded or inspired

enquire (BrE)
inquire (AmE)
verb

looking for information

extravaganza
noun

exciting and rare event

formal
adjective

following set requirements

grateful
adjective

thankful

guarantee
verb

promise

impact
noun

effect

indicates
verb

shows

invoice
noun

document detailing purchases and money owed

latest
adjective

most modern

lay-off
verb

take a job away from an employee (when employee is not at fault)

notice
noun

document that indicates a change or event

outstanding balance
adjective

money still owed

pleasure
noun

enjoyment

postpone
verb

delay until later

preferred customer

buyer who comes back often

present
verb

award something to someone

professional
adjective

exhibits suitable behaviour on the job

profound
adjective

deep

punctual
noun

always on time

reach me
verb

find and talk to me

records
noun

files that keep track of business matters

regarding
verb

being about

regret
verb

feel bad

reliable
adj

dependable

replacement
noun

someone who fills the position of another

representative
noun

a person who acts on behalf of another person, company, policy...

resignation
noun

the act of leaving a job position

respected
adj

considered good and honest

retirement
noun

a permanent leave from the workplace (usually due to aging)

senior staff
noun

employees who hold high positions or have been working at the same
place for a long time

severance
noun

money paid to make up for a separation

sharp
adverb

exactly (in reference to time)

skyrocketed
verb

went up higher very quickly

stock
noun

share in ownership

struggle
verb

work at with difficulty

sufficient
adj

enough

support
noun

financial help

T.B.A

To Be Announced

versatile
adj

with a variety of skills and abilities

welcome
adjective

(happily) permitted to do something

WRITING BUSINESS LETTERS
Useful phrases

Salutation

Dear Mr Brown

Dear Ms White

Dear Sir

Dear Sirs

Dear Madam

Dear Sir or Madam

Gentlemen

Starting

We are writing to inform you that ...

to confirm ...
to request ...
to enquire about ...

I am contacting you for the following reason.

I recently read/heard about . . . and would like to know . . .

Having seen your advertisement in ... , I would like to ...

I would be interested in (obtaining/receiving) ...

I received your address from ...

I am writing to tell you about ...

and would like to ...

Referring to
previous contact

Thank you for your letter of March 15 ...

Thank you for contacting us.

In reply to your request ...

Thank you for your letter regarding ...

With reference to our telephone conversation yesterday ...

Further to our meeting last week ...

It was a pleasure meeting you in London last month.

I enjoyed having lunch with you last week in Tokyo.

I would just like to confirm the main points we discussed on Tuesday . . .

Making a request

We would appreciate it if you would ...

I would be grateful if you could...

Could you please send me . . .

Could you possibly tell us/let us have...

In addition, I would like to receive ...

It would be helpful if you could send us ...

I am interested in (obtaining/receiving...)

I would appreciate your immediate attention to this matter.

Please let me know what action you propose to take.

Offering help

We would be happy to ...

Would you like us to ...

We are quite willing to ...

Our company would be pleased to ...

Giving good news

We are pleased to announce that ...

I am delighted to inform you that ...

You will be pleased to learn that ...

Giving bad news

We regret to inform you that ...

I'm afraid it would not be possible to ...

Unfortunately we cannot/we are unable to ...

After careful consideration we have decided (not) to ...

Complaining

I am writing to express my dissatisfaction with ...

I am writing to complain about ...

Please note that the goods we ordered on (date) have not yet arrived.

We regret to inform you that our order n--- is now considerably overdue.

I would like to query the transport charges which seem unusually high.

Apologizing

We are sorry for the delay in replying ...

I regret any inconvenience caused

I would like to apologize for (the delay/the inconvenience) ...

Once again, I apologise for any inconvenience.

Orders

Thank you for your quotation of ...

We are pleased to place an order with your company for ...

We would like to cancel our order n...

Please confirm receipt of our order.

I am pleased to acknowledge receipt of your order n...

Your order will be processed as quickly as possible.

It will take about (three) weeks to process your order.

We can guarantee delivery before ...

Unfortunately these articles are no longer available/are out of stock.

Prices

Please send us your price list.

You will find enclosed our most recent catalogue and price list.

Please note that our prices are subject to change without notice.

We have pleasure in enclosing a detailed quotation.

We can make you a firm offer of ...

Our terms of payment are as follows :

Referring to payment

Our records show that we have not yet received payment of ...

According to our records ...

Please send payment as soon as possible.

You will receive a credit note for the sum of ...

Enclosing documents

I am enclosing ...

Please find enclosed ...

You will find enclosed ...

Closing remarks

If we can be of any further assistance, please let us know

If I can help in any way, please do not hesitate to contact me

If you require more information ...

For further details ...

Thank you for taking this into consideration

Thank you for your help.

We hope you are happy with this arrangement.

We hope you can settle this matter to our satisfaction.

Referring to future
business

We look forward to a successful working relationship in the future

We would be (very) pleased to do business with your company.

I would be happy to have an opportunity to work with your firm.

Referring to future
contact

I look forward to seeing you next week

Looking forward to hearing from you

"

"

to receiving your comments

I look forward to meeting you on the 15th

I would appreciate a reply at your earliest convenience.

An early reply would be appreciated.

Ending business letters

Sincerely,

Yours sincerely, } (for all customers/clients)

Sincerely yours, }

Regards,

The Start

Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)

Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a
formal relationship with - VERY IMPORTANT use Ms for women unless asked to use
Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

The Reference

With reference to your advertisement in the Times, your letter of 23 rd March,

your phone call today,
Thank you for your letter of March 5 th .

The Reason for Writing

I am writing to inquire about

apologize for
confirm

Requesting

Could you possibly?

I would be grateful if you could

Agreeing to Requests

I would be delighted to

Giving Bad News

Unfortunately
I am afraid that

Enclosing Documents

I am enclosing
Please find enclosed
Enclosed you will find

(for those you already know and/or

with whom you already have a working relationship