2057 Saint Augusta Lane Cell (310) 779-6845

Hawthorne, CA 90250 E-mail tgscouter@yahoo.com

Thomas Golden

Objective Seeking a challenging and rewarding position as Trainer, Consultant, or Fixed Operations Director with
an upwardly mobile team where I can utilize my talents as a leader, trainer, and motivator to further the
goals, vision, and revenue of the organization.

Summary of qualifications 1980-present Automotive Industry Southern CA

Various Automotive companies both aftermarket and Dealers

 Parts driver, Parts Counterman, Corporate floater, Inside sales rep, Outside sales rep, Parts Store
Manager, Service Advisor, Service Manager, Fixed Operations Specialist, Regional Training Manager.

Education 1981 L.A. Valley College Van Nuys, CA

Computer Science

 Attended several courses for general study

Professional experience Nov-08 to present DealerPro Training Solutions Gahanna, OH

Fixed Operations Specialist

 See Below

Sep-08 to Nov-08 MPI World Class Inspections and EDGE

Marketing Area Consultant
• As a MAC I was charged with ongoing support for current customers as well as consulting for
any process issues that happened to arise within the service department.

Mar-07 to May-08 Gonzales Automotive Group South Gate, CA

Chrysler, Kia, and GM Certified Service Manager

Oct-06 to Mar-07 Power Acura South Bay Torrance, CA

Assistant Service Manager/ Service Director

June-06 to Oct.-06 Consulting

March-03 to June-06 DealerPro Training Solutions Reynoldsburg, OH

Fixed Operations Specialist, Regional Training Manager

 As a Fixed Operations Specialist I implemented and trained “Best Business Practices” with Dealers,
Service Managers, and Service Advisors throughout the United States. Including corporate level training for
AutoNation and their Service Drive Process program.

 As a Regional Training Manager I oversaw the installation process and subsequent training of these
processes as well as ongoing training of Fixed Operations Specialists in the field.

 (Dealer Pro formerly known as AutoMax Service Solutions)

1990 to 2003 Various Toyota and Lexus Dealers Southern CA

 Assistant Service Manage, Service Manager

 As an ASM I was responsible for write up, dispatch, and follow through of repair orders as well as sales
and customer satisfaction.

Earned Toyota Master ASM certification

Achieved Top 100 CSI 1993, 1994

ASE Certified C1 Service Consultant

 As Service Manager I supervised and trained advisors, dealt with customer concerns, training and day to
day operations of the service drive including environmental and safety compliance.

Community activities Actively involved in the Boy Scouts of America for over 35 years, I have served in many different
positions at many different levels. I hold many awards and honors. I have attended 3 national
conferences (1 on staff) and have served on staff for 2 National Jamborees. Nationally certified
firearms instructor, Certified by National Rifle Association, California State Department of Justice, and
Utah Department of Public Safety. I have taught hundreds of classes and well over 1000 students in
basic to advanced firearms safety and handling.