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Table of Contents
Table of Contents.................................................................................................. 1
Overview ............................................................................................................... 3
Minimum System Requirements ........................................................................... 3
Connect to the tool ................................................................................................ 4
User Interface ....................................................................................................... 5
Directory browsing ................................................................................................ 5
Selecting files and directories ............................................................................... 6
Deleting files and directories ................................................................................. 6
Renaming files and directories .............................................................................. 6
Transferring files ................................................................................................... 7
Creating a directory............................................................................................... 7
Setting transfer mode............................................................................................ 7
Overview
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On April 30 , 2007 New World will be rolling out a new Customer Support File Transfer Tool.
This new tool is a Java based web application which will be used for transferring files between
our customers and support teams. This new tool will provide benefits to both New World and our
customers through:
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Secure FTP: uses Implicit FTPS protocol with TCP port 443. The whole FTP session is encrypted, including
both control and data traffic. However the Secure FTP is slower than the regular FTP.
Go to https://ftp.newworldsystems.com.
Select either Aegis or Logos and sign on to MyNewWorld.
Click on Customer Service on navigation bar.
Click on Customer Support FTP Tool.
Select FTP security options (regular unencrypted or secure encrypted) and click on
Continue to load a FTP client page.
Once you have accepted the certificate dialog, the page will continue loading and it connects you
to the New World FTP server automatically.
When a connection is established the remote directory listing will be loaded with the files and
directories from the FTP server.
User Interface
Below is a screen shot of the user interface. Depending on your Operating System and browser
combination, your display may differ slightly.
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Current local directory - Displays the full path of your current local directory.
Local file listing - Displays files and child folders in your current local directory.
Local toolbar - Buttons for performing actions on your local directory.
Current remote directory - Displays the path of your current remote directory.
Remote file listing - Displays files and child folders in your current remote directory.
Remote toolbar - Buttons for performing actions on your remote directory.
Transfer mode - Switch between ASCII and Binary transfer modes
Upload / Download/ - These buttons allow you to upload and download files.
Directory browsing
The remote and local file list displays the files and folders in your current working directory.
Folders are identified by the folder icon
and files are identified by the file icon
. To see the
contents of a sub folder, double click on its icon. You may return to a parent folder by clicking on
the parent folder icon
. The parent folder icon is shown at the top of the remote and local lists
at all times for easy access.
Note: for security reasons, the remote directory browsing is limited to your own
Customer folder and its subfolders.
Directory browsing may also be done using the keyboard using the up/down arrows and the Enter
key. You may quickly move the list to a file beginning with a certain letter by pressing the first
letter of that file won your keyboard. Pressing enter on a folder will automatically enter that folder
for browsing. Pressing enter with a file selected will initiate an upload or download depending on
which list, local or remote, you are browsing.
Transferring files
To upload or download files, select the items you wish to transfer. To upload selected items from
your local directory listing, click on the Upload button. To download selected items from your
remote directory listing, click on the Download button.
Once you initiate a file transfer, a progress dialog will appear and display the percentage
complete, the current rate of transfer, and the estimated time to completion. To cancel the
transfer, click the "Cancel" button. Canceling the transfer will not delete any files already
transferred.
If the transfer is interrupted, you can re-connect to the server by refresh the web page and then
restart the transfer. You will be prompted to resume any files that were not completed in the
previous transfer.
Creating a directory
To create a directory, click on the Mkdir button. A dialog will be displayed prompting you for the
name of the new directory. Click the Ok button to create the directory.