4 Dialog Percakapan Bahasa Inggris Expressing Complaint atau Keluhan Bagaimana kita bisa

mengekspresikan keluhan menggunakan bahasa Inggris? Simak dialog percakapan di bawah

ini.
Percakapan 1
Mifia : Excuse me, when can I get my meal? Ive been waiting for over 40 minutes. Whats the
problem?
Waitress : What did you order?
Mifia : French Fries and Chicken roasted.
Waitress : Just one moment, Ill go inside and find out what the problem is.
Mifia : Okay. As soon as possible, please.
(After a few minutes)
Waitress : Sorry for the long waiting. Heres your meal. That was a problem with the oven.
Mifia : Thanks. Anyway, Im afraid the music is too loud. Can you turn it down?
Waitress : Ill see what I can do. Is there anything else?
Mifia : Actually, I also ordered Milk Green Tea. But, you give me Lemon Tea. Id like the other
one, please.
Waitress : Okay, Your milk green tea will be coming.
Mifia : Thank you.
Percakapan 2
Peggy : Good afternoon, can I help you?
Melati : I bought this bag here yesterday. Last night I just realized that the zip was broken.
Peggy : Do you bring the chit?
Melati : Yes, I do.
Peggy : Well, I will tell it to my manager. Can you wait for a moment?
Melati : Okay. I will wait.
Peggy : My manager said that you can exchange your bag that you bought yesterday with the
new one.
Melati : It must be. It should have been like that.
Peggy : Well, here is your new bag. Sorry for the inconvenience. Thank you for shopping here.
Melati : Thats okay.

Percakapan 3
Huto : Hello Ms. Kilani, may I help you?
Kilani : Yes, I ordered portable hard disk two weeks ago. But,, until now I havent got further
information whether the product is ready or not.
Huto : Oh no! Can you tell me exactly what brand of portable hard disk that you ordered?
Kilani : It is Sun Disk 500MB.
Huto : Im very sorry, let me check it in the storage first. It must be there. I already restocked it
last week.
Kilani : Yes, please.
Huto : Hello Ms. Kilani, sorry for your long waiting. This is the product that you ordered. Check it
first to make sure.
Kilani : Yes, this is what I want. Thank you.
Huto : My pleasure Ms. Kilani, again, sorry for the inconvenience. If you have any problem with
that product, dont hesitate to come here. Ill give you free service.
Kilani : Okay.
Percakapan 4
Popeye : Hello, Bruno, may I help you?
Bruno : Yes. You told me that you will tidy up the living room after having your friends last night
but you did not do that.
Popeye : Im sorry Bruno, I forgot. I was too tired last night. How about cleaning it out now?
Bruno : Yes, that would be okay.
Popeye : Once again, Im so sorry Popeye. I swear that the living room will be clean and tidy.
Bruno : Thats good. Do it now.
Popeye : Okay. Ill do my best.
Bruno : Thank you.
Popeye : Thank you, Ms. McBride and again my apologies for the mix-up* yesterday.

English Dialogues

Making a Complaint - a faulty TV

A:Good afternoon, can I help you?
B: I hope so. I bought this television here about three months ago,
but the sound and picture quality are awful. The picture is always
flickering and there's a dark line down the left-hand side of the
screen. And there's an annoying hissing sound in the background.
A: Do you have an outdoor antenna?
B: Yes, I do.
A: Have you tried adjusting the antenna?
B: Several times.
A: Hmmmmm. I'll get our engineers to have a look at it.
B: A friend of mine bought the same model here and had exactly
the same problems. I want a refund.
A:I'm afraid it isn't our policy to give refunds, sir.
B:I want to see the manager.

A bad holiday
A:Good morning, can I help you?
B:I'd like to make a complaint about my holiday in Hawaii last
week.
A:I'm sorry to hear that. What exactly was the problem?
B:First of all the bus taking us to the hotel broke down and we had
to wait for over two hours in the sweltering heat before a
replacement arrived. Then when we got to the hotel we found our
room hadn't been cleaned.
A:Oh dear, did you complain to the hotel staff?

B:Of course, but we were told all the chambermaids were off duty.
Anyway, that's not all. The people in the room above sounded like
they were having all-night parties, every night. I demanded
another room but the receptionist told me the hotel was full.
A: Oh, I see.
B: And to cap it all the food in the hotel restaurant was awful. It
was so bad we had to eat out all the time despite having paid for
meals in the price of our holiday.
A: I do apologize. I'd like to offer you a 20% discount on the price
of one of our Autumn breaks as a gesture of goodwill.
B: A 20% discount, you must be joking. I want to see the
manager.