Tamekia J.

Gilliard
450 S Acacia #1151
Phone 602-214-2387

Education

Business Management University Of Phoenix Online pursuing BS degree

Computer Networking Education America Tempe, AZ

Professional Experience

[ 2009-2010] HUMANA TEMPE, AZ

Customer Service Representative

Inbound calls, assist members with pharmacy mail order. Answered inquires tracked shiptments, placed orders,and
answered low level pharmacy questions.

[ 2008-pres] Maricopa Unified School District Phoenix, AZ

Paraprofessional

Assist, and Observe, emotionally challenged students on a day to day basis, in a classroom setting. Log daily reports
based upon observation of students, and collaborate with teacher daily to improve academics.

[ 2007-2008 ] Phoenix Elementary School District Phoenix, AZ

Paraprofessional

Assist, and Observe, emotionally challenged students on a day to day basis, in a classroom setting. Log daily reports
based upon observation of students, and collaborate with teacher daily to improve academics.

[ 2007-pres ] Marc Center Of Mesa Mesa, AZ

Behavioral Health Specialist Paraprofessional

Drive, Assist, and Observe, Mentally challenged clients on a day to day basis, in a recreational day facility. Log daily
reports based upon observation of clients daily activity.

[ 2005-2007 ] University Of Phoenix Online, AZ

Customer Service Representative

Inbound calls, prequalify potential students, corporate operator, data entry, assist students with account, and advisor
inquiries.

[ 2004-2005 ] CALIFORNIA OVERNIGHT Phoenix, AZ

Customer Service Representative

Inbound calls, track shipments and schedule pick ups of overnight deliveries.
Trouble shoot inquiries, file complaints and network other facilities from corporate office.

[ 2003-2004 ] AFFINITAS Tempe, AZ

Customer Service Representative

Inbound calls, maintain update and create e-mail accounts, up sell products and services.
Help desk experience, troubleshoot customers problems by analysis and research.

[ 2002-2003 ] MCI Chandler, AZ

Sales Representative
Outbound calls, selling local telephone services.
Communication and Interpersonal Skills to influence customer
Using telephone etiquette as a tool of technique to sell.

[ 2002-2000 ] SEARS Tempe, AZ

Product Service Representative

Assisted company in minor repairs over the phone.
Promoted sales that increase revenue for Sears.
Member of the Diversity Committee
Used Computer system to research or input data

[ 2004-2000 ] UNITED STATES ARMY RESERVES Phoenix, AZ

Fuel Tank Hauler

Haul fuel to specific destinations
Hazmat certified
Responsible for equipment worth over $25 million
US Veteran served in Operation Iraqi Freedom 2