JILL R.

FERDINAND-MARSHALL
309N G Street, APT#B
TACOMA, WA, 98403
TELEPHONE (240-421-8427)
E-MAIL (jrf1116@hotmail.com)

OBJECTIVE
To obtain a challenging position within a growing organization that will provide the opportunity to utilize my
experience and proven skills to assist the organization in achieving their goals.

PROVEN STRENGTHS
* Customer Service * Detail Oriented * Problem Solving
* Team Player * Motivated * Self-Starter

EXPERIENCE

CAPITAL ONE, CUSTOMER CARE ~ LAUREL, MD

Customer Care Associate, December 2005- Present
 Ensure high level of customer service by responding to customer needs
 Provide extensive knowledge of bank products to new and existing customers
 Handle calls for customer care.
 Identify sales opportunities by determining customer needs.
 Provide financial service solutions to customer base i.e. checking and savings accounts, CD’s,
and small business accounts.
 Proficient in Microsoft Office (Word, Excel, Access and power point)

WALPOFF & ABRAMSON, LLP, ROCKVILLE, MD

Administrative Assistant, April 2004-December 2006
 Managed an extensive client base to provide personalized service
 Direct callers to the appropriate departments.
 Processed and verified bi-weekly timesheets.
 Responsible for the copying and distribution of time sensitive information.
 Created and modified special reports.
 Assisted with provisioning, billing clients.
 Utilized internal systems to administer job perspectives.

JP MORGAN CHASE BANK, LONG ISLAND, NY

Customer Service Specialist
 Attain individual sales and service goals.
 Identify sales opportunities by determining customer needs
 Provide extensive knowledge of bank products to new and existing customers
 Schedule financial consultations for clients
 Provide financial service solutions to customer base i.e. Checking and savings accounts, CD’s,
Home Equity, Small business accounts.
EDUCATION
JOHN ADAMS HIGH SCHOOL – QUEENS, NY
GRADUATED JUNE 2005

MEDGAR EVERS – BROOKLYN, NY

QUEEN BOROUGH COMMUNITY COLLEGE – BROOKLYN, NY

JILL FERDINAND-MARSHALL

REFERENCES
 MRS CARRIE WALKER
CUSTOMER SERVISE REPRESENTATIVE
CAPITAL ONE
FORTEMEADE, MD
TELEPHONE (240)755-3940

MRS JOAN JOHNSON

CUSTOMER RELATIONS SPECIALIST
CAPITAL ONE
LAUREL, MD
TELEPHONE (202)746-6381

MISS JACKIE WILLIAMS

ULTRA SOUND TECH
KINGS COUNTY HOSPITAL
QUEENS, NY
TELEPHONE (917)400-6490

JILL R. FERDINAND-MARSHALL
309N G Street, APT#B
TACOMA, WA, 98403
TELEPHONE (240-421-8427)
E-MAIL (jrf1116@hotmail.com)

OBJECTIVE
To obtain a challenging position within a growing organization that will provide the opportunity to utilize my
experience and proven skills to assist the organization in achieving their goals.

PROVEN STRENGTHS
* Customer Service * Detail Oriented * Problem Solving
* Team Player * Motivated * Self-Starter

EXPERIENCE

CAPITAL ONE, CUSTOMER CARE ~ LAUREL, MD

Customer Care Associate, December 2005- Present
 Ensure high level of customer service by responding to customer needs
 Provide extensive knowledge of bank products to new and existing customers
 Handle calls for customer care.
 Identify sales opportunities by determining customer needs.
 Provide financial service solutions to customer base i.e. checking and savings accounts, CD’s,
and small business accounts.
 Proficient in Microsoft Office (Word, Excel, Access and power point)

WALPOFF & ABRAMSON, LLP, ROCKVILLE, MD

Administrative Assistant, April 2004-December 2006
 Managed an extensive client base to provide personalized service
  Direct callers to the appropriate departments.
 Processed and verified bi-weekly timesheets.
 Responsible for the copying and distribution of time sensitive information.
 Created and modified special reports.
 Assisted with provisioning, billing clients.
 Utilized internal systems to administer job perspectives.

JP MORGAN CHASE BANK, LONG ISLAND, NY

Customer Service Specialist, April 2000-April 2003
 Attain individual sales and service goals.
 Identify sales opportunities by determining customer needs
 Provide extensive knowledge of bank products to new and existing customers
 Schedule financial consultations for clients
 Provide financial service solutions to customer base i.e. Checking and savings accounts, CD’s,
Home Equity, Small business accounts.
EDUCATION
JOHN ADAMS HIGH SCHOOL – QUEENS, NY
GRADUATED JUNE 2005

MEDGAR EVERS – BROOKLYN, NY

QUEEN BOROUGH COMMUNITY COLLEGE – BROOKLYN, NY

JILL FERDINAND-MARSHALL

REFERENCES

MRS CARRIE WALKER

CUSTOMER SERVISE REPRESENTATIVE
 CAPITAL ONE
FORTEMEADE, MD
TELEPHONE (240)755-3940

MRS JOAN JOHNSON

CUSTOMER RELATIONS SPECIALIST
CAPITAL ONE
LAUREL, MD
TELEPHONE (202)746-6381

MISS JACKIE WILLIAMS

ULTRA SOUND TECH
KINGS COUNTY HOSPITAL
QUEENS, NY
TELEPHONE (917)400-6490