CURRICULUM VITAE

Deandra Clarke

PERSONAL PROFILE

To participate and succeed as an excellent team member in a stimulating, challenging, and

dynamic work environment, by using my continuously developing knowledge and applying my
customer relations skill to uplift the department. Additionally, to broaden my intellectual
capabilities and enhance my knowledge about the industry and improve the organization in
which I work.

PERSONAL INFORMATION

Address: #19 Shakespeare Avenue, Duhaney Park, Kingston 20

E-mail: deandraclarke@yahoo.com
Tel: (C) 1876-283-3313

EDUCATION

2010-2011 Stony Hill Heart Academy

2001-2006 Edith Dalton James High School
1997-2000 George Headley Primary School
1991-1996 Little Folks Basic School

QUALIFICATIONS
CXC
Grade
English Language 3

OTHER

2011-2012 Stony Hill HEART/NTA Academy.

Level 2 NVQ-J Hospitality and Tourism Management

WORK EXPERIENCE

2022- Present Customer Service Representative

My duties involve communicating via telephone calls to customers discrepancies, compliant, and
or require information about products/services purchased from the organization. In addition, my
duties involve taking customer calls, answering their questions, confirming customer orders, and
responding to customer feedback via phone, email, or chat platforms.
Affiliate of US Business Funding
2014 – 2019 Discrepancy Clerk
My duties include loading dock, checking inventories (counting shipment containers), and
researching and correcting discrepancies.
Kingston Wharf, Jamaica.

2011 – 2012 Housekeeping Assistant

My duties include but are not limited to performing cleaning duties in all guest areas including
the back of the house. Consistently offers professional, friendly, and engaging service to internal
and external customers Also ensures housekeeping departmental standards are followed.
The Palms Hotel

September 2009-2010 Data Entry Clerk

My duties include inputting data updating existing databases with new information and taking
customer, client, or patient details to add to a database. Also, to create spreadsheets and run
reports on data; regularly back up data to make sure nothing is lost, and process invoices.
Guardian Life Insurance

July 2008- August 2009 Cashier

My duties include Scanning goods and ensuring pricing is accurate; collect payments whether in
cash or credit. Issue receipts, refunds, changes, or tickets; redeem stamps and coupons and lastly
cross-sell products and introduce new ones.
Mega Mart Wholesale Club.

Skills & Qualities

 Internet-based research, Microsoft Word, Excel, PowerPoint, and Access
 Adaptable to change
 Able to work independently as well as a part of a team

Interests and Activities

Singing, reading, socializing, surfing the net, jogging

REFERENCES

Name: Rushell Morgan Gayle

Address: Handsworth Birmingham
Tel: +011447361574543

Name: Donna Reinford

Address: London
Tel: +011447413817792