Mandy Craven

26 Parkside drive
Kincheloe, MI 49788
(906)-430-7806
Mandycraven3@gmail.com

CAREER OBJECTIVE

Head Housekeeper with 12+ years experience working directly cleaning guest rooms. Customer Service with 9+
years experience working in retail. Customer Service Management with 10+ years working directly with
customers and customer relations. Possesses exemplary written and verbal communication skills, and excellent
interpersonal skills.

SUMMARY OF QUALIFICATIONS
 Customer Service & Relations
 Detail Oriented and Organized
 Training and Delegating
 Cost Efficiency and Streamlining

PROFESSIONAL EXPERIENCE
KEWADIN CASINO, Sault Ste. Marie, MI
Porter/Lead , Oct. 2016-Dec. 2018
 Keep gaming areas clean from all trash and debris, wipe out ashtrays, sweep and vacuum, wipe and wash all
machines.
 Clean bar areas, vacuum, wipe down tables, mop floors.
 Vacuum and mop restaurant areas.
 Mop and vacuum trail and hotel floors, run carpet extractor for stains.
 Clean washrooms.
 Assign work areas
 Oversee job performance

QUALITY INN, Saint Ignace, MI

Front Desk Manager/Head Housekeeper, April 2015- present
 Assign guests rooms, check guests in/out
 Manage desk, run night audit
 Prepare/set up breakfast, refill and maintain for guests
 Train new housekeepers, assist with scheduling.
 Clean guest rooms, wash laundry.
 Stock supply rooms for housekeepers, haul linens to and from laundry room.
 Check cleaned rooms, make sure done properly and in a timely manner.

CIRCLE K, Lisle, IL
Cashier Associate, March. 2013-Dec. 2014
 Serve customers in a timely, friendly manner
 Run register, ring up customers, process payments
 Stock shelves in store
 Clean store inside and keep pumps/lot maintained outside
 Complete daily deposits, run night audit
HOLIDAY EXPRESS INN, Saint Ignace, MI
Night Auditor, Nov. 2005-July 2012
 Check guests in and out, bill guests for time of stay.
 Run daily reports, add up end of day sales, input all sales into computer, maintain records of sales, print and
deliver all guests receipts.
 Clean lobby area.
 Set up breakfast area and prepare food, cook and serve breakfast, clean kitchen area, put away stock from truck.

WALMART SUPERCENTER, Cheboygan, MI / Glen Ellyn, IL

Pharmacy Associate/Customer Service Manager/Service Desk Associate/Cashier, Nov. 2005-July 2011
 Count and fill prescriptions, bill insurance companies, stock and maintain supplies, file prescriptions, file and pass
out filled prescriptions, ring up orders and take payments for purchases.
 Open and close registers, supervise cashiers and maintain scheduling, handle customer complaints.
 Handle/organize returned merchandise, ran register at service desk, help customers with returns and complaints,
organize and prepare damaged goods to be returned to suppliers.
 Serve customers in a timely and friendly manner, ring up customers purchases, process payments.

REFERENCES
Work References
1. Michelle Woodford, Relationship-Friend, Company-Kewadin Casino, Occupation-Bar Server, Phone-
(906)-298-1135, Years Known-10+
2. Mike Doud, Relationship-Boss, Company-Quality Inn, Occupation-Owner, Phone-(906)-643-7581,
Years Known-7+
3. Candice Short, Relationship-Friend, Company-The Narley Whale, Occupation-Manager, Phone-
(906)-430-1600, Years Known-16+
Personal References
1. Paula Malcolm, Relationship-Mother, Company-Quality Inn, Occupation-Desk Manager, Phone-
(906)-643-7041, Years Known-31+
2. Charles Malcolm, Relationship-Father, Company-Chrysler, Occupation-Retired, Phone-(906)-643-
7041, Years Known-31+
3. Vanessa Litteral, Relationship-Friend, Company-Mackinac Kids, Occupation-Team Leader, Phone-
(231)-622-2584, Years Known-15+

EDUCATION
LaSalle High School, Saint Ignace, MI
High School Diploma

ADDITIONAL SKILLS
 Expert computer skills.
 Follows directions well, very observant, quick learner.
 Great management skills and also works well either alone or with a group.
 Works well and maintain focus under pressure and in stressful situations.

HOBBIES
 Spending time with family, movies, outdoors, reading.