Caroline Oppenheimer

3544 Bay Drive

Middle River, MD, 21220
(443) 757-7211
op1000948@email.ccbcmd.edu

Objective Statement
Obtain a job in the communications field that allows me to use my experience in my work and
academic field.

Skills
Customer Service, Time Management, Shortcuts Salon Software, Manage Cash Drawer

Experience
Floyd’s Barbershop, Baltimore, Maryland - Customer Service Coordinator MAY 2017- PRESENT

● Schedule appointments, answer phone calls, while accommodating walk in clients.

● Access safes in store, handles all cash and store funds, corrects till and safes discrepancies, prepares
bank deposits, completes change orders.
● Resolve issues when guest expectations are not met.

Glory Days Grill, Ellicott City, Maryland - Server APRIL 2016- MAY 2017

● Helped guests with menu questions and concerns, including addressing allergy restrictions.
● Communicated with kitchen and bar staff, guest requests and issues.
● Delivered food/drinks to my guests, as well as helping teammates run their food/drinks.
● Trained new hires with knowledge, skill, and miscellaneous information of restaurant.

Facci Italian Restaurant , Ellicott City, Maryland - Host APRIL 2014- AUGUST 2015

● Greet incoming and departing guest, escort them to table according to seating chart, and present the
menu.
● Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff.
● Took to-go orders, expo food, ensuring that everything is right.

Education
Community College of Baltimore, Essex, Maryland- General Studies: Associate's Degree
FALL 2017-SPRING 2018 GPA-3.93

Awards
CCBC Fall 2017 Dean’s List
Employee of the Year 2016
High School Diploma 2015

References
1. Justin Sweet -- 443-808-8880 -- edgewater@glorydaysgrill.com
2. Maia N. -- 443- 692-8752-- fleetst@floydsbarbershop.com
3. Susie Sudek -- 443-463-2008 – susiesudek3544@gmail.com