Kiersten Umberger

2510 Valdanos Place - Henderson, Nevada 89044 - 702-445-3662

kiersten.umberger@gmail.com

Professional Profile
Highly mo*vated, detail oriented individual, who has a proven record of problem solving and
conflict resolu*on experience.

Professional Work Experience

Caesar’s Entertainment- Corporate Human Resources Coordinator 2020-Present

Responsible for represen*ng the corporate employees of the company from each of their
proper*es in Nevada. Overseeing the Corporate Human Resources inbox for any ques*ons as
well as the front desk of two offices. Coordina*ng mee*ngs, answering phones, daily clerical
du*es. I was responsible for understanding employee benefits, and upda*ng employee status as
well as salary changes in the HR system while maintaining professionalism and confiden*ality.
Independent work with liFle daily guidance requiring organiza*on, interpersonal skills, and
extreme aFen*on to detail. The overall content being updated and changed was related to
salary, status, performance reviews, promo*ons, termina*ons and overall personal informa*on.
Also adapted to working from home for a period of *me using VPN access.
Starbucks- ShiR Supervisor 2013- Present
Responsible for daily store opera*ons, opening and closing the store, cash management,
inventory control, team management, customer sa*sfac*on, deployment, daily problem
solving, and *me and record keeping. In addi*on, responsible for customer complaint
resolu*on, craLing beverages, quality control and overall func*on and success of the store. This
posi*on required outsourcing for repairs and product delivery as well as communica*on and
resolu*on of top-down frustra*ons between upper management and my daily team. The
emphasis was always customer and employee sa*sfac*on with a daily sales and speed goal. This
required a sense of urgency and passion for service.
StemCellWorx- Personal Assistant 2018- 2020
Personal Assistant to the CEO of a growing health and nutri*on supplement company.
Responsible for oversight of customer sa*sfac*on, product quality, client data entry, shipping
quality and clients lists.
Lifeguard Instructor at Lifeguard Staff 2017-2019
As the lead instructor I am responsible for supervising other instructors and teaching water
rescues, drills, pool entries, safety, CPR, AED, and first aid to all Lifeguard trainees. This required
daily lesson planning, public speaking to a new group every week, passion and excitement for
the skills being taught and excellent interpersonal skills.
 Kiersten Umberger
CapWon Call 2014-2015
Serving as a customer service technician I translated phone calls into wriFen text, handled
customer service calls for people with speech and hearing impairments using Dragon soLware.
This required passing random bot tests and regular training to keep skills up to speed.
Tropical Smoothie Café 2012-2013
Customer service, food prep, cleaning, and cash handling.

EducaWon
Arizona State University
Bachelor of Arts, Organiza*onal Leadership, Expected Gradua*on December 2020

Skills
Public Speaking through Toastmasters and teaching.
Computer skills; MS Word, MS Excel, MS PowerPoint, Point of Sale, Dragon soLware.

Honors & Awards

H.S. Honors Diploma
Skills USA Award
Lifeguard cer*fica*on through Lifeguard Staff
Lifeguard Instructor cer*fica*on through American Red Cross