LAWRENCE HENAGIN

 904 Levee Court, Altamonte Springs, FL 32714

 631-512-9704  l.henagin@yahoo.com

OBJECTIVE
My objective is to work in an environment that I love, seeking responsible employment with an opportunity for
professional challenges. I strive to enhance my professional skills in a dynamic work environment, utilizing my skills in
the most efficient possible way towards achieving company goals. As a working professional for over 13 years, I am
exceptionally effective in both demanding and fast-paced work environments, with a proven success in establishing and
maintaining strong organizational relationships while focusing on teamwork, customer service, and exceeding
organizational needs. I am a very dedicated hard worker, always punctual, and I am ready and willing to learn each day. I
am always ready for opportunities that come my way, and I pride myself in exceeding expectations.

C ORE C OMPETENCIES

 Facilities and Operations Management  Extensive Leadership Experience

 Budget Administration  Problem Solving and Decision Making
 Cost Optimization and Control  Sales and Marketing Skills
 Risk Management  Adaptability and Flexibility
 Procurement and Logistics Management  Multi-Tasking and Time Management Capabilities
 Merchandise Strategist  Customer Relations
 Inventory Control  Excellent Verbal/Written Communication Skills
 P&L Management  Computer Proficient (Word/Excel/Outlook)

P ROFESSIONAL E XPERIENCE
Store Manager 2019–Present
Climax Smoke Shop – Orlando, FL
 Strictly enforced store compliance with legal selling hours and age restrictions for all age-restricted products.
 Performed daily inventory management and procurement of store supplies and equipment as needed.
 Ensured all store merchandise be successfully received, processed, and offloaded in a timely manner.
 Performed critical functions for maintaining proper hands-on and pricing for customers.
 Managed daily store operations and maintained proper opening and closing procedures during hours of operation.
 Developed schedules to adequately staff store retail location.
 Fielded customer questions and concerns regarding products, policy, procedure, and personnel.
 Trained all employees on store products, policies, processes, procedures, and roles.
 Managed store sales and performed weekly summaries of metrics.
 Managed daily, weekly, and monthly marketing to increase sales and customer volumes.
 Helped customers with final purchases while operating registers and credit card machines.
 Performed daily cash management responsibilities while ensuring that all store employees complied with company
cash handling policies.
 Identified and managed incidents of theft and fraud within the store.
 Facilitated maintenance repairs and troubleshooting on store equipment, utilities, and technology as needed.
 Assisted accountants with periodic sales and inventory audits.
 Assisted state and local government auditors and law enforcement with inventory, sales and compliance audits.
 Provided a safe working and shopping environment by following all safety policies and standards, completed specified
safety training, immediately corrected hazards and unsafe conditions, and ensured that working environments did not
endanger myself, co-workers, vendors, or customers.
 Enforced and maintained proper compliance with all applicable local, state, and federal regulations.

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Assistant Store Manager 2016–
2018
Backyard Master – Farmingdale, NY
 Successfully managed job costing and inventory to reduce company shrinkage and increase company sales/revenue;
which lead to a significant increase in the company’s overall gross processing margin (GPM).
 Enhanced company sales programs by conducting market research and analyzing direct competitors within our target
demographic.
 Ensured accurate records of supplies and inventory levels were regularly maintained.
 Managed inventory procurement of parts and supplies.
 Provided oversight of supplier evaluations and purchase negotiations.
 Rapidly resolved customer complaints/concerns in a respectful, friendly manner to prevent account loss.
 Managed quality communication, customer support, and product representation.
 Assisted with employee hiring, training, and disciplinary processes as needed.

Ocean Export Coordinator 2015–

2016
AETNA Forwarding – Valley Stream, NY
 Coordinated and organized International and Domestic freight and container shipments for clients and corporations.
 Acted as a liaison between domestic customers and foreign consignees.
 Provided continuous communication from initial point of contact to final point of destination.
 Identified, tracked, and resolved inventory issues, as well as other errors, problems, or delays of freight shipments.
 Coordinated closely with Domestic Operations and Import Operation leads to provide technical assistance, as needed.
 Ensured security and screening protocols were strictly followed on every shipment.
 Ensured outgoing shipments were complete and correct and that packaging and crating work exceeded quality
standards and customer specifications.
 Checked custom clearance status to arrange shipment deliveries.
 Tracked shipments inbound and outbound to inform customers of status.
 Ensured compliance with company regulations and policies.
 Ensured customs export documentation procedures were responsibly followed.

Service Support Lead/Sales Associate 2013 - 2015

Sears Hometown & Outlet – West Babylon, NY
 Award-winning Sales Associate - $750,000 in sales
 Lead Receiving and In-Store Operations to ensure achievement of business goals in expenses, payroll, inventory
shrinkage, and Associate morale.
 Priced products per Outlet Pricing Guidelines and lead efforts in achievement of improved margins and cost recovery.
 Assisted in action plans to improve operations performance.
 Developed partnership with Sears Logistics Services’ Distribution Centers and Product Repair Services.
 Trained and supervised new and current employees.
 Set up sales displays, managed product markdowns, and controlled inventory.
 Responsible for achieving daily sales goals, credit shares, and customer satisfaction.
 Served as Key Carrier.
 Processed customer cash/credit transactions through Point-of-Sale (POS) systems.
 Managed unit adherence that all Sears safety policies, procedures, and performance standards were met/exceeded.
 Interacted with customers and associates in a friendly manner to address their needs and concerns.

Operating Engineer 2006 - 2013

IUOE LOCAL – Flushing, NY
 Licensed forklift and excavator operator.
 Maintained excellent client relations through prompt and courteous response on all service requests.
 Performed maintenance on heavy construction equipment.

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  Provided a safe working environment by following all safety policies and standards, completed specified safety
training, immediately corrected hazards and unsafe conditions, and ensured that working environments did not
endanger myself or my co-workers.

E DUCATION
Associate of Arts - Accounting 2004
Kingsborough Community College – Brooklyn, NY

High School Diploma 2003

Valley Stream Central High School – Valley Stream, NY

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